Property entrance

Reviews of Comfort Suites Maingate East

3 out of 5
Comfort Suites Maingate East
2775 Florida Plaza Blvd, Kissimmee, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 1052 out of 1751 reviews" "
Rating 8 - Good. 452 out of 1751 reviews" "
Rating 6 - Okay. 135 out of 1751 reviews" "
Rating 4 - Poor. 61 out of 1751 reviews" "
Rating 2 - Terrible. 51 out of 1751 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Heather

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel itself was nice, but our room was damp and smelled like mildew. Sheets were itchy, and curtains didn’t close all the way so lights from outside were streaking into our room all night making sleep difficult.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Brody on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Randy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location right next to old town and don’t have to worry about trying to park. Nice clean hotel with a nice tiki bar area and pool and jacuzzi. Clean and very friendly staff. Only one negative thing was the bed was very hard and hurt my back a little bit. But besides that I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Brody on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Yoshihiko

Travelled with partner
Power failure in entire hotel and neighborhood for 6 hours Tues night 8pm. Manager R.Sterling offered no discount or perk to compensate for our hardship. He needs a course in how to deal with his guests
Stayed 2 nights in Mar 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean, breakfast is good with a big assortment of options, pool and hot tub are nice. Our room was on front side of hotel and there were strange pipe type noises that woke us up each morning.
Stayed 7 nights in Mar 2024
Response from Kurt R on 28 Mar 2024
Kevin, we appreciate your comments and rating regarding your stay. I'm not sure what pipe noise you were experiencing but will try to figure out which room you stayed in so that our maintenance staff can try to figure it out. We hope to see you again.

10/10 Excellent

Cory James

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check on
Stayed 1 night in Mar 2024
Response from Brody on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nakita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had amazing stay at this property there were absolutely no complaints. Oh, one thing was the restaurant/bistro aspect has been closed from COVID so no food through the day only a bar for drinks.
Stayed 4 nights in Mar 2024
Response from Brody on 24 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Maingate East. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are hoping to star serving food again hopefully in the beginning or the middle of April. We have a new pizza oven being installed in a few weeks.Your loyalty is important to us. Please visit us again soon! Sincerely, Brody PridgenGuest Services ManagerComfort Suites Maingate East

6/10 Okay

Casey

Liked: Staff & service
Room smelled musty and was leaking on 2nd day of stay. We asked and were moved to a different room. Also they gave us a small refund due to the numerous issues. We will not be back to this hotel.
Stayed 4 nights in Mar 2024
Response from Brody on 18 Mar 2024
I am sorry to hear of the issues you encountered during your stay with us. Your comments will be shared with the maintenance and housekeeping staff so that they can follow up with the issues you described. We appreciate your business and taking the time to post your comments.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Feb 2024
Response from Brody on 16 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sebastian

Travelled with family
The ac make a lot of noise and toilet had problems
Stayed 1 night in Mar 2024
Response from Brody on 15 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

anne, Racine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brody on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, amenities
Beatiful
Stayed 1 night in Mar 2024
Response from Kurt on 11 Mar 2024
Thank you, Victor!

8/10 Good

Sydney

Nothing special. Average
Stayed 8 nights in Mar 2024
Response from Brody on 10 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

LeRoderick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious, good options especially for families
Stayed 2 nights in Dec 2023
Response from Brody on 8 Mar 2024
Thank you for your wonderful review and rating!We look forward to seeing you again!

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in, clean, nice pool area and loved the free breakfast. Enjoyed being able to walk and enjoy the food and entertainment at Old Town. Would definitely come again.
Stayed 1 night in Mar 2024
Response from Kurt R on 6 Mar 2024
Thank you, Cathy, we appreciate your rating and kind words. We're happy to hear that you enjoyed your stay with us and look forward to seeing you again!

8/10 Good

Silvia

Travelled with family
Liked: Cleanliness, amenities
I liked the location, you can walk through old town, and it is close to Disney. The room was spacious and clean. The first day they didn't leave us any towels, we had to ask. Paper plates and plastic silverware at breakfast, but the food was good and the coffee very good.
Stayed 3 nights in Mar 2024
Response from Brody Pridgen on 4 Mar 2024
Thank you for your wonderful review and rating! I hope our staff was able to address the towels issue and the plastic plates while you were here. We appreciate your business. We look forward to seeing you again!

6/10 Okay

mary

Disliked: Property conditions & facilities
I liked the pool. I didn’t care for the room old needs upgraded the front deck was great
Stayed 3 nights in Feb 2024
Response from Brody on 4 Mar 2024
Thank you for taking the time to post your review and rating regarding your stay with us. We are really glad you enjoyed the pool We appreciate the feedback, and we will be using the information to improve our services. We look forward to seeing you again, the next time your travels bring you to the Kissimmee area.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Close to airport! Clean!!!!!!! Quiet!!! Convenient!! Young man at front desk was excellent!!!!
Stayed 2 nights in Feb 2024
Response from Comfort Suites Maingate East Guest Services Team on 2 Mar 2024
Dear Anita,Thank you for sharing your wonderful experience with us. We're thrilled you appreciated our team's outstanding service during your stay. Our team looks forward to welcoming you back for another stay.

8/10 Good

Frances

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Janeissa behind the front desk in the late evening (11:45pm ish) of the 26th was very accommodating. My daughters enjoyed the breakfast & the room was relatively tidy. It offered a lot for the price.
Stayed 1 night in Feb 2024
Response from Kurt R on 28 Feb 2024
Thank you, Frances, we appreciate your kind words and rating. I will be sure to share your comments with Janeissa. We're happy to hear that you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Luis

Travelled with family
Love the fact that pool is 24 hours
Stayed 3 nights in Feb 2024
Response from Kurt R on 27 Feb 2024
Luis, we appreciate your business and rating. We're happy to hear that you enjoyed the 24 hour pool and your stay. We look forward to seeing you again!

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside was crazy busy in the weekend night, but inside our room was quiet and nice. There is a large amusement park right next door which is fun, but a lot of noise and people. Older furniture.respectful staff. Would go there again.
Stayed 2 nights in Feb 2024
Response from Kurt R on 27 Feb 2024
Thank you, Joyce, for your kind words and rating. We are happy to hear that you enjoyed your stay with us and look forward seeing you again!

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated, however rooms are large and clean. Close to amenities. 24 hour pool and spa tub, staff if excellent. Initially booked 2 days and then added 5 more . Outdoor bar open till 11 and Kevin the bartender is wonderful
Stayed 2 nights in Feb 2024
Response from Kurt R on 26 Feb 2024
Thank you, Debbie! We appreciate your business and kind words. I will be sure to share them with our entire staff, especially with Kevin! We look forward to seeing you again!

10/10 Excellent

Kevin B.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy I read the reviews and selected this hotel. Everyone working there was happy and a pleasure to talk to. Was located in a great location. The price was great
Stayed 3 nights in Feb 2024
Response from Kurt R on 26 Feb 2024
Kevin, your kind words and rating are appreciated by the entire staff, they love to hear that their efforts do not go unnoticed! We look forward to seeing you again!

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and we enjoyed the property. Would stay here again!
Stayed 3 nights in Feb 2024
Response from Kurt R on 26 Feb 2024
Thank you, Dan, for your kind words and rating! We look forward to having you stay with us again!

8/10 Good

Wilson

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was great. Room was ok but could have been cleaner. Breakfast was also great.
Stayed 7 nights in Feb 2024
Response from Kurt R on 26 Feb 2024
We appreciate your business and feedback, Wilson. We hope to see you again!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, great breakfast
Stayed 2 nights in Feb 2024
Response from Kurt R on 22 Feb 2024
Thank you, Andrea, your rating and comments are greatly appreciated! We look forward to seeing you again!

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have a nice pool
Stayed 3 nights in Feb 2024
Response from Kurt R on 21 Feb 2024
Thank you, Juan!

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice heated pool and hot tub and quiet rooms with good black out blinds. It was great
Stayed 3 nights in Feb 2024
Response from Kurt R on 21 Feb 2024
We appreciate your business and review, Adam! We're happy to hear that you enjoyed your stay with us and we look forward to seeing you again!

10/10 Excellent

randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rug in the room was soaked
Stayed 4 nights in Feb 2024
Response from Kurt R on 19 Feb 2024
Thank you, Randall, I will be sure to share your comments with our staff. We hope to see you again!

6/10 Okay

Kasey

Liked: Staff & service
Stayed 6 nights in Feb 2024
Response from Kurt R on 15 Feb 2024
Thank you, Kasey.

4/10 Poor

Robbin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
So the rooms smelled very musty.
Stayed 2 nights in Feb 2024
Response from Kurt R on 12 Feb 2024
We appreciate your comments and will try to determine which room you stayed in so that our housekeeping and maintenance staff can address the issue. We hope you had safe travels to your next destination.

2/10 Terrible

Allison

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was so humid inside that the room was wet, and the surrounding area was like a carnival. The elevator barely worked.
Stayed 3 nights in Jan 2024
Response from Kurt R on 12 Feb 2024
I am sorry to hear of your disappointment with your stay and unaware of our location near the Old Town Entertainment area and FunSpot. Our elevators are in working order and will take some time during peak times, to handle everyone's movement. We hope you had safe travels to your next destination.

8/10 Good

Olivier

Stayed 4 nights in Feb 2024
Response from Brody on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Crystal, Texarkana

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The location was great but the room was horrible had little bugs all over
Stayed 1 night in Feb 2024
Response from Kurt R on 5 Feb 2024
I am sorry to hear of the little bugs in your room. I hope our staff was able to address this for you, while you were here. We hope you had an otherwise enjoyble visit to the Kissimmee/Celebration area.

6/10 Okay

Shawna

Travelled with family
Liked: Staff & service
Hotel is not like the photos. It is in need of major work. First room we had the shower didnt work we got another room and the room smelt musty, the toilet didnt work properly and spit toilet water when you flushed, when we went to latch the door the latch fell off. We did stay as we were only there for 2 days and only sleeping there. In the moring the window was covered in condinsation. (I am assuming the room has very bad circulation) Now for the good!! This hotel had a wonderful included breakfast that the wjole family enjoyed. And the staff were all wonderful quickly changing us rooms and also fixing the latch. They were happy polite and happy to help. The area was super busy as we were there on a weekend it is accross the parking lot from the fun spot. Wish i wpuld. Have done more research to know it was there to take advantage of it. All in all the stay was ok thank to the staff this hotel needs alot of work. The potential is there. I chose this hotel due to the ratings and reviews but would say they arent accurate. All in all out of 10 i would give a 6.5
Stayed 2 nights in Jan 2024
Response from Kurt R on 5 Feb 2024
We appreciate your review and comments, Shawna! I will be sure to share your observations with the entire staff so that they can focus on the shortcomings and continue to improve on the postives. We hope to see you again!

10/10 Excellent

Krysten, Columbus Grove

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine & nice,we would stay here again!
Stayed 2 nights in Jan 2024
Response from Kurt R on 5 Feb 2024
Thank you, we appreciate your comment and look forward to seeing you again!

6/10 Okay

Jeffrey, Newburgh

Travelled with family
Disliked: Property conditions & facilities
Property seemed old and the area around it was older and did not seem the safest. Our door did not work properly and the maintenance guy chuckled and said it was installed upside down. Halls were dark and our hallway was always hot and it was only January. No air movement. Also there are two elevators and both made noises and felt unsafe.
Stayed 3 nights in Jan 2024
Response from Kurt R on 31 Jan 2024
I am sorry to hear of the issues you encountered during your stay with us. Your comments will be shared with the maintenance staff so that they can follow up with the issues you described. We appreciate your business and taking the time to post your comments.

10/10 Excellent

Lesly Cruz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Volvería a quedarme cuando vuelva a Orlando, excelente ubicación
Stayed 3 nights in Jan 2024
Response from Kurt R on 30 Jan 2024
Thank you!

6/10 Okay

Khinlei

Stayed 1 night in Jan 2024
Response from Kurt R on 31 Jan 2024
Thank you.

10/10 Excellent

cory

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great...!!!
Stayed 1 night in Jan 2024
Response from Kurt R on 29 Jan 2024
We appreciate your rating, Cory!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kurt R on 29 Jan 2024
Thank you, Melissa!

10/10 Excellent

Marjorie

Liked: Cleanliness, amenities
I really like this Hotel, was so clean and the room big
Stayed 1 night in Dec 2023
Response from Kurt R on 25 Jan 2024
Thank you, Marjorie!

8/10 Good

Gilda

Stayed 3 nights in Dec 2023
Response from Kurt R on 25 Jan 2024
Thank you!

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was convinent and walkable for entertainment. Staff was very friendly and rooms were clean
Stayed 1 night in Jan 2024
Response from Kurt R on 24 Jan 2024
We appreciate your comments and business, Anthony! We hope you had safe travels to your next destination and look forward to seeing you again.

10/10 Excellent

Ryan

Liked: Amenities
Very nice
Stayed 2 nights in Jan 2024
Response from Kurt R on 24 Jan 2024
Thank you, Ryan, we appreciate it!

10/10 Excellent

Blanca

Travelled with family
Liked: Amenities
The breakfast was amazing as well as the cleanliness of the rooms was beyond great
Stayed 4 nights in Jan 2024
Response from Kurt R on 18 Jan 2024
Thank you, Blanca, we appreciate your kind words and rating, and especially your business! We look forward to seeing your again!

10/10 Excellent

James

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kurt R on 17 Jan 2024
Thank you!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Dec 2023
Response from Kurt R on 17 Jan 2024
Thank you!

10/10 Excellent

robert, mount pearl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Kurt R on 24 Jan 2024
Thank you, Robert!

10/10 Excellent

Maria J.

Travelled with family
Liked: Amenities
Friendly staff, close to parks, good breakfast, nice pool… overall a GREAT SERVICE!
Stayed 3 nights in Jan 2024
Response from Kurt R on 11 Jan 2024
Thank you, Maria, we appreciate your business and look forward to seeing you again!