Outdoor banquet area

Reviews of Hyatt Regency Newport Beach

4 out of 5
Hyatt Regency Newport Beach
1107 Jamboree Rd, Newport Beach, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 479 out of 1005 reviews" "
Rating 8 - Good. 265 out of 1005 reviews" "
Rating 6 - Okay. 138 out of 1005 reviews" "
Rating 4 - Poor. 80 out of 1005 reviews" "
Rating 2 - Terrible. 43 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

kim

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cathy S. on 28 Mar 2024
Thank you for taking the time to rate our hotel!

10/10 Excellent

Christen M

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cathy S. on 28 Mar 2024
Thank you for the excellent rating. We look forward to welcoming you back soon!

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The female server we had in the dining room was great. Very personable. The outdoor games are a nice touch. We used shuffleboard and corn hole
Stayed 3 nights in Mar 2024
Response from Cathy S. on 25 Mar 2024
Thank you for all of your kind words. We are delighted you enjoyed your stay and hope to welcome you back soon.

4/10 Poor

David, Oakland

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby and fire pits. Close to Fashion Island. Warm pool.
Stayed 3 nights in Mar 2024
Response from Cathy S. on 21 Mar 2024
Thank you for the kind words, we look forward to your next visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cathy S. on 21 Mar 2024
Thanks for the great rating! We look forward to welcoming you back soon!

8/10 Good

Geri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The staff is very nice. The bed is very comfortable. The parking fees are expensive. Food is ok nothing great. Wish the showers had doors rather than a shower curtain. The flight path is over the property so it can be noisy
Stayed 4 nights in Mar 2024
Response from Cathy S. on 21 Mar 2024
Thank you for taking the time to write a review and share it with us. We look forward to welcoming you back soon!

2/10 Terrible

Joe

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cathy S. on 25 Mar 2024
Thank you for taking the time to rate our hotel. We wish we had more information in order to take action to improve your next stay.

6/10 Okay

Lilian

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Cathy S. on 25 Mar 2024
Thank you for taking the time to rate our hotel. We look forward to welcoming you back soon.

10/10 Excellent

Marisol

Stayed 2 nights in Mar 2024
Response from Cathy S. on 21 Mar 2024
Thanks for the great rating!

6/10 Okay

Jessica, Columbus

Stayed 2 nights in Mar 2024
Response from Cathy S. on 25 Mar 2024
Thank you for taking the time to rate our hotel. We look forward to welcoming you back soon.

6/10 Okay

Joanna

Travelled with group
Liked: Cleanliness, staff & service, amenities
This is a strange property if you aren’t in a room near the lobby and restaurant/bar (newly remodeled) It is older and the outer rooms are isolated and the grounds are plain. They had us in a room way out far from anything and anyone, under the stairs, with a hedge two feet out the slider. Pool was old and ugly, concrete was cracked. Self park ($40) is awful, desolate, and a far walk from rooms and lobby. Valet is only $7 more but they don’t tell you. Weird. We eventually were put in a normal room, in the refurbished building by the lobby. We are experienced travelers who treat front desk people well. How disrespectful to return the courtesy with horrible service and awful room. Two drink coupons for the inconvenience. Really? Once we got the nice room, our experience was normalized. Don’t let them put you in the old, ugly back forty! It should be shut down until remodeled. Rooms are not cheap.
Stayed 2 nights in Mar 2024
Response from Cathy S. on 21 Mar 2024
Thank you for taking the time to write a review and share it with us. So glad you were able to move to a more suitable guest room.

8/10 Good

Victoria

Stayed 1 night in Feb 2024
Response from Cathy S. on 21 Mar 2024
Thanks for rating our hotel. We look forward to welcoming you back soon.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! The staff was also extremely helpful and Nice. We will definitely be coming back!
Stayed 1 night in Feb 2024
Response from Cathy S. on 20 Feb 2024
Thanks for the great rating and review! We look forward to welcoming you back.

10/10 Excellent

Nitzan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect we will come back
Stayed 3 nights in Feb 2024
Response from Cathy S. on 20 Feb 2024
Thank you for the great rating and kind words!

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cathy S. on 20 Feb 2024
Thank you for the excellent rating and we look forward to welcoming you back soon!

10/10 Excellent

Kul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cathy S. on 20 Feb 2024
Thank you for the excellent rating and we look forward to welcoming you back soon!

6/10 Okay

Thomas

Disliked: Property conditions & facilities
The HVAC was very loud and hard to sleep. The place was worn down and needs a refurbishing. Not up to HR std.
Stayed 2 nights in Feb 2024
Response from Cathy S. on 16 Feb 2024
Thank you for taking the time to write a review. Your comments have been shared with our hotel team.

10/10 Excellent

Veikko

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Cathy S. on 5 Feb 2024
Thank you for the excellent rating! We look forward to your next stay.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, I like the common areas, fruit-infused water, popcorn in the evenings, and outdoor fire pits. The hot tub and pools were great, as well as the golf and tennis. Charisma, at the front desk, was very helpful and started our trip off on a positive note. Housekeeping was great.
Stayed 4 nights in Jan 2024
Response from Cathy S. on 5 Feb 2024
Thank you for all of your kind words and excellent rating! So glad you enjoyed our campus-like grounds, pools and golf and tennis! We appreciate the shout out to Charisma and our housekeeping team!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Cathy S. on 31 Jan 2024
Thanks for the great rating and review. We look forward to welcoming you back soon.

10/10 Excellent

Gary, McMinnville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our friendly and personable server.
Stayed 1 night in Jan 2024
Response from Cathy S. on 26 Jan 2024
Thank you for all of your kind words! We hope to welcome you back soon.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful posh property makes you feel like you spoiled yourself a bit. All of the staff were very nice. The entire property was beautiful
Stayed 2 nights in Jan 2024
Response from Cathy S. on 26 Jan 2024
Thank you for the lovely review. We are delighted you enjoyed your stay. We hope to see you soon!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and welcoming when we arrived. It’s quiet & cozy. The room had some amenities such as body wash, shampoo, conditioner and as well as a tin can jar filled with pre-packed Q-Tips, shower cap, & makeup remover wipes. Con is only they no longer use the house phone in the room to call the front desk or housekeeping; or maybe it’s just me. I saw a sign, in the hallway by the elevator, asking you to text from your phone to them for your requests instead of calling. If that’s the case, why not just post that info in your room. Self-Parking : $40 vs Valet : $47
Stayed 1 night in Jan 2024
Response from Cathy S. on 16 Jan 2024
Thanks for all of your kind words and great rating. We look forward to welcoming you back soon.

8/10 Good

Carla, NEWPORT COAST

Liked: Cleanliness, staff & service, property conditions & facilities
This property is very nice. Unfortunately, the charge for parking is quite high. I think parking should be free - or at least reasonable - given that these room are fairly costly. If you have a car, make sure to inquire about the overnight parking charges.
Stayed 2 nights in Dec 2023
Response from Cathy S. on 10 Jan 2024
Thank you for your kind words and feedback. Your thoughts have been shared with our hotel team. We look forward to welcoming you back soon!

6/10 Okay

Oscar

Liked: Staff & service
Response from Cathy S. on 20 Feb 2024
Thanks for taking the time to rate our hotel. We wish we had more information about your stay in order to improve your experience

8/10 Good

Mahnam

Stayed 8 nights in Dec 2023
Response from Cathy S. on 20 Feb 2024
Thanks for taking the time to rate our hotel. We wish we had more information about your stay in order to improve your experience.

10/10 Excellent

Gary, McMinnville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cathy S. on 10 Jan 2024
Thanks for the excellent rating!

8/10 Good

Andrew Steven, FONTANA

Stayed 1 night in Oct 2023
Response from Cathy S. on 20 Feb 2024
Thanks for taking the time to rate our hotel. We wish we had more information about your stay in order to improve your experience.

10/10 Excellent

Manik

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cathy S. on 10 Jan 2024
Thank you for the excellent rating!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cathy S. on 20 Feb 2024
Thanks for taking the time to rate our hotel. We wish we had more information about your stay in order to improve your experience.

8/10 Good

Ara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cathy S. on 26 Feb 2024
Thank you for taking the time to rate our hotel.

6/10 Okay

kris

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Older looking property on the outside. The room its self looked ok. The room smelled like it was wet. When checking out, I paid cash for valet parking $47. Then she hands me a bill for self parking at $40 and the amenities charges. I walked out before looking at it. So I had to go back and make sure the self parking was taken off…. Now why would she do that? I literally just paid for valet parking. So check your bill carefully. And WHY we are being charged for self parking is ridiculous in the first place.
Stayed 1 night in Dec 2023
Response from Cathy S. on 2 Jan 2024
Thank you for taking the time to write a review and share it with us. Your comments and feedback have been shared with our hotel team.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cathy S. on 16 Feb 2024
Thanks for the excellent rating!

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but don’t stay on the ground floor
I went away with my family to stay at the hotel. We had three different rooms, and everyone of us experienced the problem with the people above us making excessive noise. There’s probably suggest that the hotel is not well constructed, and we all had to complain. The hotel seem to do very little about it but they did give us a $100 rebate on the rooms as an apology. Aside from this, my advice would be do not stay in a ground floor room where there is someone above you. Otherwise, it is a very nice hotel, my only complaint is the service at breakfast on the second day was poor.
Stayed 2 nights in Dec 2023
Response from Cathy S. on 29 Dec 2023
We sincerely apologize that your stay was less than satisfactory. We do hope you will give us another try as so many of our guests enjoy all of our outdoor activities like golf, bike rentals and a choice of three pools and hiking trails.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Cathy S. on 29 Dec 2023
Thanks for the great rating!

8/10 Good

AJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think overall the room rate is reasonable. I had a problem with the shower which I didn't bother to let them know. Their body lotions are so hard to use. The bottles are so hard and not squeezable. But ultimately, I will be back again
Stayed 1 night in Dec 2023
Response from Cathy S. on 2 Jan 2024
Thank you for taking the time to write a review and share it with us. We look forward to welcoming you back soon!

10/10 Excellent

Melissa, Westlake Village

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cathy S. on 27 Dec 2023
Thanks for the excellent rating. We look forward to welcoming you back soon.

10/10 Excellent

linda ring

Stayed 1 night in Dec 2023
Response from Cathy S. on 27 Dec 2023
Thanks for the excellent rating. We hope to see you again soon.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cathy S. on 27 Dec 2023
Thank you for the excellent review!

10/10 Excellent

Priscilla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our family Christmas trip so much! Our experience was perfect. We will back next year!
Stayed 1 night in Dec 2023
Response from Cathy S. on 27 Dec 2023
We are delighted you enjoyed your holiday stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Aaron

Stayed 1 night in Dec 2023
Response from Cathy S. on 27 Dec 2023
Thanks for the excellent rating!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. Fantastic.
Stayed 1 night in Dec 2023
Response from Cathy S. on 27 Dec 2023
Thanks for your kind words and we look forward to welcoming you back soon!

10/10 Excellent

Marisol

Stayed 1 night in Dec 2023
Response from Cathy S. on 10 Jan 2024
Thank you for the excellent rating!

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Cathy S. on 16 Jan 2024
Thanks for the excellent rating!

10/10 Excellent

Colby

Stayed 2 nights in Dec 2023
Response from Cathy S. on 27 Dec 2023
Thanks for an excellent rating! We look forward to welcoming you back soon.

2/10 Terrible

jeff

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not reimburse the nights that I didn't use when i checked out early.
Stayed 3 nights in Dec 2023
Response from Cathy S. on 27 Dec 2023
Please contact us directly for billing issues. Thank you.

10/10 Excellent

Douglas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Cathy S. on 13 Dec 2023
Thanks for the great rating!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice resort! All staff were so happy and nice.
Stayed 3 nights in Dec 2023
Response from Cathy S. on 13 Dec 2023
Thank you for your great rating and kind words, especially those about our colleagues! We are a happy lot. Wishing you happy and healthy holidays!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay at the Hyatt. While it was only one night, I had a very nice stay. The rooms are spacious. The beds are comfortable. Olivia at the front desk was so lovely and worked to get me a room that was best for me. My son lives very close to the Hyatt and this is where I will stay whenever I come to visit him.
Stayed 1 night in Dec 2023
Response from Cathy S. on 13 Dec 2023
We are so glad you enjoyed your first stay with us! We look forward to welcoming you back soon and we are wishing you happy holidays as well.

10/10 Excellent

MARYBETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town for a family function. The hotel experience was delightful.
Stayed 2 nights in Dec 2023
Response from Cathy S. on 13 Dec 2023
Thank you so much for your great rating and review. Happy Holidays!