Room was clean but breakfast was bland. Wish there were more fresh options - very limited fruit. Check in was easy and staff were friendly. Water was terrible but probably just the area!
The lights are terrible. They are eco friendly but a bit harsh on the eyes. In addition the noise between levels was annoying. We were on the first floor. There was a continuous pounding of feet overhead.
Thank you Douglas for rating. We are glad that we were able to meet your satisfaction as we are always committed to do our best to provide a very positive guest service to every guest. We hope to welcome you back in the future.
everything went well the host turned on the outside fireplace for us at night where we enjoyed a fire, my blue tooth speaker and we had some drinks we brought with us. walls were a little thin, balcony was nice but not furnished a couple of chairs and small table would be a nice touch.
Mario
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Patrick วันที่ 23 มี.ค. 2024
Hi Mario, thank you for the review! we appreciate for staying with us and we are glad that we were able to meet your satisfaction. We are always committed to do our best to provide a very positive guest service to every guest and any feedback will be passed on to management.
Nice staff. I liked the room was very clean and they clean it daily, the only thing i dining enjoyed was that you could hear everything from the hallway and whatever noises upstairs or the rooms above.
Eunice
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Patrick วันที่ 23 มี.ค. 2024
Thank you Eunice for the review and we value your feedback. We appreciate for staying with us at the Holiday Inn Express. Any feedback will be passed on to management because we are always committed to do our best to provide a very positive guest service to every guest.
Very nice hotel cleaning staff was super approachable and accommodating. Highly recommend.
Richard
การตอบกลับจาก Patrick วันที่ 22 มี.ค. 2024
Thank you Richard for the review; we appreciate for staying with us and we are glad that we were able to meet your satisfaction. We are always committed to do our best to provide a very positive guest service to every guest.
Really nice surprise for a quick 1 night stay. Hotel was clean, staff was friendly and the beds were really comfortable! Love the pillows!
Jennifer
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Patrick วันที่ 22 มี.ค. 2024
Thank you Jennifer for the review; we appreciate for staying with us and we are glad that we were able to meet your satisfaction. We are always committed to do our best to provide a very positive guest service to every guest.
Thank you Sadie for the review; we appreciate for staying with us and we are glad that we were able to meet your satisfaction. We are always committed to do our best to provide a very positive guest service to every guest.
Hotel was beautiful, staff friendly and professional. Room was amazing, extremely comfortable beds, clean and welcoming. Definitely would return again.
Wendy
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Patrick วันที่ 22 มี.ค. 2024
Thank you Wendy for the review; we appreciate for staying with us and we are glad that we were able to meet your satisfaction. We are always committed to do our best to provide a very positive guest service to every guest.
Está práctico y bien hotel no me encantó el servicio de limpieza que no es diario si no esporádico y la calidad de la misma es deficiente
Maria
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Patrick วันที่ 26 ก.พ. 2024
Thank you for the review and feedback Maria. We apologize that you were not satisfied with housekeeping during your visit. We well bring any feedback to management's attention.
Thank you so much for the rating Amelia. We had the pleasure of serving you and we hope to welcome you back in the future if you visit San Clemente again.
My key card failed 3 different times, locking me out of my room.
The website advised “parking included”; but I was charged for parking.
Daniel
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Patrick วันที่ 26 ก.พ. 2024
Thank you for the review Daniel and we apologize for the inconvenience with your key card; we updated our key cards so there won't be any issues anymore. Also, parking was not included; it is 5 per day for overnight parking.
This hotel is something else! I highly recommend it, because of the very helpful staff, the tasty breakfast, comfortable bed, cleanliness was top notch, pool was great. If you don't have a car from this hotel it is walkable to the famous bars like Los Molinos (15 min walk) and the San Clemente Trolley is also passing there. Would come back here!
Andrijana
การตอบกลับจาก Patrick วันที่ 26 ก.พ. 2024
Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed your stay at Holiday Inn Express in San Clemente. We give our best to accommodate every guest's satisfaction, and it is always rewarding to know when we have succeeded. We hope to welcome you back in the future for another wonderful stay.
Upon parking our vehicle, the parking lot, building, and area were well kept and clean. The fragrance in the lobby was fresh & clean. The decor and furnishings were up to date. The room was clean, the bed comfortable, and the furnishings up to date. We loved how there was extra ports to charge our devices and beside outlets by the night stands. It's great for people like us who have to sleep with CPAP's. We were overall pleased!
Natalie
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Patrick วันที่ 26 ก.พ. 2024
Hi Natalie, thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed your stay at the Holiday Inn Express San Clemente. We look forward to welcoming you back in the future for another wonderful stay.
Thank you for the review. We apologize that we were not able to meet your satisfaction during your stay. We hope to give us another chance in the future.
I stayed here over the summer with my daughter and grandkids. We had so a wonderful experience. I wouldnt think of staying anywhere else when coming to San Clemente!!
Cheryl
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Patrick วันที่ 14 ก.พ. 2024
We are pleased that you enjoyed your stay with your family. Thank you for the kind review and hope to welcome you back again.
Very hidden away in the back of a strip mall. Entrance was hard to find but that sort of makes it safer!
Doug
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Patrick วันที่ 1 ธ.ค. 2023
Thank you Doug for the review; yes we are a little secluded so it does make our hotel safer with its pros and cons.
8/10 ดี
Nathan
เดินทางกับครอบครัว
13 พ.ย. 2023
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Nice place
Traffic noise was loud. But GREAT STAFF, super clean, great location.
Nathan
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Patrick วันที่ 22 พ.ย. 2023
Thank you Nathan for the review; we apologize for the traffic noise. Acceptable noise level is subjective to each person. Usually, guests find the traffic noise not as bad as they thought it to be but unfortunately, it is out of our control however we do emphasize sincerely by suggesting a room with two queen beds in the future as the noise level is lower. We appreciate for staying with us.
The only thing is that I can here kids running up and down the hallway and people talking very loud on cellphone or in groups
Otherwise it was great 👍
Lucy
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Patrick วันที่ 19 พ.ย. 2023
Thank you Lucy for the review and feedback. We apologize for the noise disturbance during your stay. We do our best to let people in groups know about being mindful of other guests during quiet hours.