Suite, Two Queen Beds with Sofabed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Reviews of Comfort Inn & Suites Huntington Beach

2.5 out of 5
Comfort Inn & Suites Huntington Beach
16301 Beach Blvd, Huntington Beach, CA

Reviews

7.2

Good

Rating 10 - Excellent. 324 out of 1006 reviews" "
Rating 8 - Good. 298 out of 1006 reviews" "
Rating 6 - Okay. 154 out of 1006 reviews" "
Rating 4 - Poor. 97 out of 1006 reviews" "
Rating 2 - Terrible. 133 out of 1006 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, love the staff.
Stayed 3 nights in Mar 2024

6/10 Okay

Nilda, San Bernardino

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great customer service, clean facility just didn't like the room smell but it was clean. for the price, can't complain.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast every morning.
Stayed 4 nights in Apr 2024
Response from Front Desk on 9 Apr 2024
Dear Shawn, we appreciate your feedback and hope to welcome you back soon!

4/10 Poor

daravuth

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! Walking to all types of food and shopping. Close to the beach. Very comfortable and quiet as well! Staff is always great
Stayed 3 nights in Mar 2024
Response from Front Desk on 27 Mar 2024
Dear Sean, thank you for your positive feedback! We’re delighted to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Monica

Stayed 1 night in Feb 2024

8/10 Good

Tyler

Stayed 6 nights in Mar 2024

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean the the staff was efficient. There is a musky smell but I suppose there isn’t much they can do about that.
Stayed 2 nights in Mar 2024
Response from Front Desk on 15 Mar 2024
Dear Sabrina, we’re glad to hear that you were pleased with the cleanliness of our hotel and our staff. Your comfort and satisfaction are our top priorities. Our records show no issues regarding a smell were reported to our front desk; however, we apologize for any inconvenience. Please don’t hesitate to reach out to our staff during your stay and we'd be more than happy to address any concerns you may have.Thank you for choosing our hotel and we hope to welcome you back to Huntington Beach!

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for a meeting I attended. Good breakfast. Quiet. Reasonable price, good breakfast.
Stayed 4 nights in Feb 2024
Response from Front Desk on 6 Mar 2024
Thank you for sharing your feedback! It’s great to hear that the hotel was convenient for your meeting and that you enjoyed the breakfast. We appreciate your review and hope to welcome you back soon!

2/10 Terrible

Jordan

Stayed 3 nights in Feb 2024

8/10 Good

Eduardo

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Price is reasonable for this property. About 25 minutes away from Disney. The room is actually very nice and clean. I loved the sofa that was in there and the bathroom was pretty spacious. There is a BUNCH of shopping and eateries right across the street. Two examples are target, and chick-fil-a. The CONS: - parking, we came back late at night and there was no parking! Got lucky and was able to squeeze into a very tight spot. - staff, staff were overall friendly BUT when I first arrived there was what I think is a “manager” that came in while the guy at the front desk was helping me and the “manager” was being very rude and unprofessional to the guy helping me. You just do not talk to anyone like that. Horrible leadership. overall takeaway: if your looking to not spend an arm and a leg and just visiting for a couple of days this is a great spot.
Stayed 3 nights in Feb 2024
Response from Front Desk on 23 Feb 2024
Hello Eduardo, we appreciate your feedback and are glad to hear that you found the room nice, clean, and spacious. Late-night parking can indeed be challenging, and we understand how frustrating it can be. We’ll take your feedback into account and work on improving this aspect. Our team strives to provide excellent service, and we’ll address this issue internally to ensure better interactions in the future. We’d love to welcome you again. Thank you for choosing our hotel!

8/10 Good

Dolores

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like how they said we couldn’t take our breakfast back to our rooms but watched a lady come a fill a Walmart bag full of breakfast and walked out with it and wasn’t told anything but my kids made a plate to go sit outside and eat it and before they could even walk out the door they where being harassed about taking it back to the room!
Stayed 2 nights in Feb 2024
Response from General Manager Mike on 6 Mar 2024
Dear Dolores,We sincerely apologize for any inconvenience caused during your stay. Our intention is never to make our guests feel uncomfortable or harassed. Enforcing policies regarding breakfast consumption outside designated areas can be challenging, especially when faced with individual circumstances.We strive to communicate these policies clearly through signage to minimize food waste and maintain the cleanliness of our facilities. However, we understand that situations may arise where enforcement may seem inconsistent.Your feedback is valuable to us, and we appreciate your understanding. You are a valued guest, and we hope to welcome you back to our hotel in the future.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

tuan

Liked: Cleanliness
Stayed 4 nights in Feb 2024

8/10 Good

juanita

The room I had was very noisy it right by a door that people keep going in and out of than people were standing outside my door talking loudly when we were trying to sleep I finally opened my door and told them to be quiet we were trying to sleep then in the morning I was waking up to screaming match a employee yell at one of the guests telling them that they can’t take food to the room the guest getting upset yell back at the employee telling them then I will throw the food right here on the floor so you guys can clean it up went back and forth for a while until another guest that was with him told the guest to shut up or there only going to charge you more for the room I complained at the front desk all she could say I am sorry
Stayed 1 night in Feb 2024
Response from Front Desk on 6 Mar 2024
Dear Juanita, we apologize for the inconvenience you experienced during your stay. Our policy indeed encourages guests to eat breakfast in the breakfast room. However, we acknowledge that enforcing policies consistently can be challenging, especially when dealing with varying guest behaviors. As for the morning incident, our front desk staff was not yelling; it was the guest who raised their voice but we apologize for any discomfort this caused. Unfortunately, we cannot control the behavior of every guest, but we take measures to make sure that our guests’ safety and security is our top priority. Your feedback is valuable to us, and we will use it to improve our services. Thank you for choosing our hotel, and we hope to provide a better experience in the future!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Response from Front Desk on 6 Mar 2024
Thank you for your positive feedback! We’re delighted to hear that you found our hotel to be a great place to stay. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit.

10/10 Excellent

James, TULSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Jan 2024
Response from Front Desk on 6 Mar 2024
We’re thrilled to hear that your experience was wonderful! Your satisfaction is our top priority, and we look forward to welcoming you back to Huntington Beach!

2/10 Terrible

Jack

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay at Comfort Inn & Suites again and will probably not use Expedia again. I booked a 620 sq ft. suite, it was less than 435 sq ft. Easy to measure with 12" x 12" tiles. The staff was dismissive as was expedia. They said if the website says 620 sq ft, so it's 620 sq ft. Room 248 (Bath is 80 sq ft, living,134.5 sq ft, bedroom 209 sq ft.). Rocket science. Mostly disappointed in expedia for not backing up their customer. Anyone could see it's not over 450. sq. ft as soon as you walk in.
Stayed 2 nights in Jan 2024

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024

8/10 Good

Jenny

Stayed 1 night in Jan 2024
Response from Front Desk on 19 Jan 2024
Thank you for your review. We are glad to hear that you enjoyed your stay at our hotel and that you found our facilities and services satisfactory. We appreciate your feedback and we will use it to improve our quality and standards. We hope to see you again soon and provide you with an even better experience. Thank you for choosing us and have a wonderful day.

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Front Desk on 19 Jan 2024
Thank you for your positive review of our hotel. We are delighted to hear that you enjoyed your stay with us and that you rated us 8 out of 10. Your feedback is very valuable to us as it helps us improve our services and facilities. We appreciate your kind words about our staff, our rooms, and our amenities. We are always striving to provide the best possible experience for our guests. We hope to see you again soon at our hotel and we look forward to serving you again. Thank you for choosing us and have a wonderful day.

2/10 Terrible

Kiet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
The space of the room is really small, I can barely move around the room.
Stayed 2 nights in Dec 2023
Response from Front Desk on 19 Jan 2024
Thank you for your feedback on your recent stay at our hotel. We are sorry to hear that you were not satisfied with the space of the room. We understand that the comfort and convenience of our guests are very important, and we always strive to provide the best possible accommodation for them. However, due to the high demand and limited availability of our rooms, we sometimes have to assign smaller rooms to some of our guests. We apologize for any inconvenience this may have caused you, and we hope that you still enjoyed your stay with us. For your next visit, we recommend that you book a larger or upgraded room in advance. We will do our best to accommodate your request and ensure that you have a pleasant and comfortable stay at our hotel. Thank you for choosing us, and we hope to see you again soon.

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, staff & service
Hot water was not good!!!!! Staff was nice…….gym was a joke……. Otherwise not bad for the price
Stayed 3 nights in Jan 2024
Response from Front Desk on 19 Jan 2024
Thank you for your feedback on your recent stay at our hotel. We appreciate your kind words about our staff, who work hard to make our guests feel welcome and comfortable. We apologize for the inconvenience you experienced with the hot water, which was caused by a temporary maintenance in our boiler system. We have since fixed the issue and restored the normal water temperature. We are sorry to hear that you were not satisfied with our gym facilities, which we try to keep well-equipped and clean for our guests' enjoyment. We are always looking for ways to improve our services and amenities, so we value your suggestions and opinions. We are glad that you found our hotel to be affordable and convenient for your travel needs. We hope to see you again soon and provide you with a better experience.

10/10 Excellent

Tony

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location because there were a lot of places to shop, eat, and drink. There were a lot of parking spaces available so parking was very easy.
Stayed 5 nights in Dec 2023
Response from Front Desk on 19 Jan 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and that you appreciated our convenient location. We strive to provide our guests with a variety of options for shopping, dining, and entertainment within walking distance from our hotel. We are also glad that you found our parking facilities spacious and easy to access. Your satisfaction is our top priority and we hope to see you again soon.

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and staff was very nice from housekeepers to front desk clerks will stay here again next time we are traveling
Stayed 8 nights in Dec 2023
Response from Front Desk on 19 Jan 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our property and that our staff made you feel welcome and comfortable. Our housekeepers and front desk clerks work hard to ensure that our guests have a pleasant and memorable experience. We appreciate your loyalty and we look forward to seeing you again next time you are traveling in the area. Thank you for choosing us and for sharing your review.

10/10 Excellent

Vy

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on 19 Jan 2024
Thank you for your kind words and for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us and that you enjoyed our facilities, services and location. Your feedback is very valuable to us as it helps us improve our quality and standards. We appreciate your loyalty and we hope to see you again soon. Have a great day!

2/10 Terrible

Mary Ann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare Reservation
Never got to stay there as we were rejected for having a small service dog that they classifies as a emotional support dog even though we presented a doctors letter. Told could not bring out dog in as we were driving from San Jose to Huntington Beach. Midway had to cancel the reservation with no success as my iPhone could not process the request. Once I booked another location at the LAX Marriott Resodence Inn at a much higher additional cost of $1640 I was able to cancel the reservation at 5AM online
Stayed 4 nights in Dec 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Nope. Front desk and manager does not response for fact of mosquito bite and does not take action on 1st report when receive call from room until customer go down to counter in order to send help go up to spray but does not kill it but leave a strong smell and in healthy.
Stayed 1 night in Dec 2023

6/10 Okay

Steve

Travelled with family
Liked: Cleanliness
Air conditioning did not work. Definitely showing its age.
Stayed 4 nights in Dec 2023
Response from Front Desk on 19 Jan 2024
Thank you for your feedback. We apologize for the inconvenience caused by the air conditioning issue during your stay. We understand how important it is to have a comfortable and cool room, especially in the summer months. We have notified our maintenance team and, let us assure you, they have fixed the problem. We appreciate your patience and understanding.We also regret to hear that you felt our hotel was showing its age. We take pride in our historic building and its unique features, but we also strive to keep it updated and modern. We are constantly renovating and improving our facilities to meet the expectations of our guests. We hope you enjoyed some of the amenities we offer, such as our rooftop pool, our fitness center, and our complimentary breakfast.We value your business and we hope you will give us another chance to serve you better in the future. We look forward to welcoming you back soon.

2/10 Terrible

Jerry, bakersfield

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We were on property for a couple of hours trying to get checked in and the poor girl at the desk was having system issues due to it being down. She had been trying to get the manager on site to come to work for a while to help with check in. The manager finally showed up with many guest that were either still waiting there with some that had left and returned. I asked to have our reservation cancelled so we could find a different hotel but were told they could not accommodate that and would need to charge us still even after Expedia tried to assist. We wil never stay at this property again and will file a complaint with Comfort Inn Corporation directly but not expecting much. This trip was definitely damaged due to the day wasted.
Stayed 1 night in Dec 2023

8/10 Good

Jenah

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk on 19 Jan 2024
Thank you for your positive review of our hotel. We are glad to hear that you enjoyed your stay with us and that you found our facilities, services and staff to your satisfaction. We appreciate your feedback and we will use it to improve our quality and standards. We hope to see you again soon and provide you with an even better experience. Thank you for choosing our hotel and have a wonderful day.

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 19 Jan 2024
Thank you for your kind words and for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us and that you enjoyed our facilities, services and location. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon and make your next visit even more memorable. Thank you for being a part of our family.

6/10 Okay

Heather

Travelled with family
The room was clean but extremely small. Cramped with a table, chairs and beds to the point of my family having to take turns going through the room due to a lack of physical walking space. To make your way to the bathroom only one person could be in the area and everyone else had to move. Decent location with food and shops nearby.
Stayed 3 nights in Dec 2023
Response from Front Desk on 6 Jan 2024
Thank you for choosing our hotel and for sharing your feedback. We appreciate your kind words about the cleanliness of the room and the convenience of the location. We are sorry to hear that you felt the room was too small for your family's comfort. We understand how important it is to have enough space to move around and relax. Our rooms vary in size and layout, and we try to accommodate our guests' preferences as much as possible. We apologize if we did not meet your expectations in this regard. We do have upgraded rooms available at the guests request. We hope you enjoyed your stay overall and we would love to welcome you back in the future. Thank you for your valuable input and your loyalty.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this location several times and the main reason is the location. It is easy to go in and out of the property and basically every kind of food is available within minutes. I love how close it is also to the Bella Terra shopping center. The beds were very comfortable and the room was extremely quiet. The property does show the wear of time but I do feel the staff works to keep everything in repair.
Stayed 2 nights in Dec 2023
Response from Front Desk on 6 Jan 2024
Thank you for your kind words and for choosing our hotel for your stay. We are delighted to hear that you enjoyed our convenient location, comfortable beds, and quiet rooms. We appreciate your feedback on the condition of the property and we are always working to improve it. We hope to see you again soon at the Comfort Inn and Suites in Huntington Beach.

8/10 Good

Kurt

Liked: Cleanliness, staff & service
Convenient
Stayed 2 nights in Nov 2023
Response from Front Desk on 9 Dec 2023
Thank you for your review. We are glad to hear that you found our hotel convenient for your stay. We strive to provide a comfortable and enjoyable experience for our guests, and we appreciate your feedback. We hope to see you again soon at our hotel.

4/10 Poor

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
need to update
Stayed 2 nights in Nov 2023
Response from Front Desk on 30 Nov 2023
Dear Sam,Thank you for taking the time to share your feedback on Expedia. We are sorry to hear that you were not satisfied with your stay at our hotel. We appreciate your comments and suggestions on how we can improve our service and facilities.We are constantly working to update and renovate our rooms, amenities, and common areas to meet the expectations of our guests. We apologize for any inconvenience or discomfort you may have experienced during your stay. We hope you will give us another chance to show you our commitment to quality and hospitality.Sincerely,The Hotel Manager

10/10 Excellent

TNesia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay!
Stayed 2 nights in Nov 2023
Response from Front Desk on 30 Nov 2023
Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and that you found our facilities and services satisfactory. Your satisfaction is our top priority and we strive to provide you with a comfortable and memorable experience. We appreciate your loyalty and hope to see you again soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
I like it because it is convenient to my mom’s home and felt very safe
Stayed 5 nights in Nov 2023
Response from Front Desk on 30 Nov 2023
Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and that you found our location convenient and safe. Your satisfaction is our top priority and we appreciate you choosing us for your accommodation needs. We hope to see you again soon and provide you with another excellent experience.

6/10 Okay

Edna, Oklahoma City

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets had a lot of hairs, I went and notify front office and they change the sheets.
Stayed 1 night in Nov 2023
Response from Front Desk on 30 Nov 2023
Thank you for your feedback on your recent stay at our hotel. We apologize for the inconvenience caused by the hairs on the sheets. We appreciate that you brought this to our attention and we have taken immediate action to ensure that this does not happen again. We are glad that our front office staff was able to change the sheets promptly and we hope that you enjoyed the rest of your stay. We value your satisfaction and we hope to see you again soon.

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk on 24 Nov 2023
Thank you for your positive feedback. We are glad to hear that you enjoyed your stay at our hotel and that you found our facilities and services satisfactory. Your rating of 8 out of 10 is very encouraging and motivates us to keep improving our standards of excellence. We appreciate your valuable input and we hope to see you again soon.

8/10 Good

Loan

Stayed 3 nights in Nov 2023
Response from Front Desk on 24 Nov 2023
Thank you for your positive feedback. We are glad to hear that you enjoyed your stay at our hotel and that you found our facilities and services satisfactory. Your rating of 8 out of 10 is very encouraging and motivates us to keep improving our standards of excellence. We appreciate your valuable input and we hope to see you again soon.

8/10 Good

thang

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Check in: took too long.
Stayed 2 nights in Nov 2023
Response from Front Desk on 24 Nov 2023
Thank you for your positive feedback. We are glad to hear that you enjoyed your stay at our hotel and that you found our facilities and services satisfactory. Your rating of 8 out of 10 is very encouraging and motivates us to keep improving our standards of excellence. We appreciate your valuable input and we hope to see you again soon.

8/10 Good

carl

Stayed 2 nights in Nov 2023
Response from Front Desk on 9 Dec 2023
Thank you for your kind review. We are glad to hear that you enjoyed your stay at our hotel and that you found our staff helpful and friendly. We appreciate your feedback and we will use it to improve our services and facilities. We hope to see you again soon and provide you with an even better experience. Thank you for choosing us.

10/10 Excellent

HOANG

Stayed 2 nights in Nov 2023
Response from Front Desk on 9 Dec 2023
Thank you for your kind words and for choosing our hotel for your stay. We are delighted to hear that you enjoyed our convenient location and the amenities we offer. Your feedback is very valuable to us and we appreciate you taking the time to share your experience. We hope to see you again soon and provide you with another excellent service.

8/10 Good

Ali

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front Desk on 17 Nov 2023
Dear Ali,Thank you for choosing our hotel and for sharing your feedback on Expedia. We are glad to hear that you enjoyed your stay with us and that you found our location, amenities and service satisfactory. We appreciate your rating of 4 out of 5 and we hope to welcome you back soon for another pleasant experience.

6/10 Okay

Joanne

Travelled with family and small children
Liked: Cleanliness
Family suites should be updated. Blinds were broken and sofa bed springs were twisted or broken
Stayed 2 nights in Nov 2023
Response from Front Desk Manager on 9 Nov 2023
Dear Joanne,Thank you for taking the time to share your feedback on Expedia. We appreciate your comments and we apologize for any inconvenience you may have experienced during your stay. We have also notified our maintenance team about the issues with the blinds and the sofa bed springs. We hope that you enjoyed the rest of your stay and that you will give us another chance to serve you better in the future.Sincerely,Front Desk Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT lgbtq friendly at all,and aid animal friiendly
All i can say is that ghetto ass place are not only are rude i walked in had already prepaid tell me why my 2 california certified and licensed service animals and me and my spouse who are both females were denied service,and straight up as a disabled and mental health patient i know my rights in regards to my aid animals,i was not only forced to bring my gurls inside for what i dont know,i provided a My certification and proof to the lame who had to call his daddy for everything just to be denied service
Stayed 1 night in Nov 2023

6/10 Okay

David

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property needs facility upgrade. Seems old and dinjie.
Stayed 2 nights in Nov 2023
Response from Front Desk Manager on 9 Nov 2023
Dear David,Thank you for taking the time to share your feedback on Expedia. We appreciate your honest comments and we are sorry to hear that you were not fully satisfied with your stay at our hotel. We strive to provide a comfortable and pleasant experience for our guests, and we apologize if we did not meet your expectations.We are aware that some of our facilities need an upgrade, and we are working hard to improve them as soon as possible. We hope that you enjoyed the other aspects of our hotel, such as our friendly staff, our convenient location, and our complimentary breakfast.We value your opinion and we hope that you will give us another chance to serve you better in the future. Please do not hesitate to contact us if you have any questions or concerns.Sincerely,Front Desk Manager

8/10 Good

Brandon

Stayed 6 nights in Oct 2023
Response from Front Desk on 24 Nov 2023
Thank you for your positive feedback. We are glad to hear that you enjoyed your stay at our hotel and that you found our facilities and services satisfactory. Your rating of 4 out of 5 is very encouraging and motivates us to keep improving our standards of excellence. We appreciate your valuable input and we hope to see you again soon.