Reception

Reviews of Holiday Inn Express Hotel & Suites Berkeley, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1003 reviews" "
Rating 8 - Good. 358 out of 1003 reviews" "
Rating 6 - Okay. 79 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kayla

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Luis V. on 25 Mar 2024
Dear Kayla,We sincerely apologize for falling short of your expectations during your recent stay at Holiday Inn Express & Suites Berkeley. Your feedback is invaluable, and we are committed to addressing the issues you encountered to ensure a better experience for all our guests. If you would like to discuss your concerns further, please feel free to reach out to me directly by calling the hotel. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Warm regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Masahiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rajen on 16 Mar 2024
Hello Masahiro,Thank you for taking your time to give us a good score. I hope you had a comfortable stay with us and you will give us an opportunity again to serve you in future. Rajen

8/10 Good

Ms.

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Rajen on 16 Mar 2024
Hello Ms.Thank you for giving us good score. I hope you had a comfortable stay with us.Thank you for staying with us and we hope that you will give us another opportunity to serve you again. Rajen

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Free parking, breakfast and employees were so nice 😊 rooms were also roomy
Stayed 2 nights in Mar 2024
Response from Luis V. on 11 Mar 2024
Dear Yesenia,Thank you for choosing to stay at Holiday Inn Express & Suites Berkeley and for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed our complimentary parking, breakfast offerings, and the exceptional service provided by our dedicated team members.Our team takes great pride in ensuring that each guest feels welcomed and valued throughout their stay, and it's wonderful to know that their efforts contributed to making your visit memorable.We're also glad to hear that you found our rooms spacious and comfortable. Providing a comfortable and relaxing environment for our guests is one of our top priorities.Your feedback is greatly appreciated and serves as encouragement for us to continue delivering exceptional service. We hope to have the pleasure of welcoming you back to Holiday Inn Express & Suites Berkeley in the near future.Warm regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

8/10 Good

Rhoda

Stayed 1 night in Mar 2024
Response from Rajen on 7 Mar 2024
Hi Rhoda,Thank you for taking your time to give us a score and we hope that you had a comfortable stay with us. I hope you will give us another opportunity to serve you again in future. Best of regards. Rajen.

10/10 Excellent

Carol

Stayed 3 nights in Feb 2024
Response from Luis V. on 5 Mar 2024
Thans Carol, very happy with your stay and your 5-star rating! We look forward to greater stays!Warm regards,Luis ValdiviaGeneral Manager

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities
I had to change my room due to noisy guest in other room. Management was totally suppportive & new room was great! Clean room & lots of towels with free bodywash, shampoo, & conditioner. There was no audio on tv in new room but front desk immediately came up & restarted which took care it. Breakfast was plentiful with variety. Easy parking with no car incidents. Would definitely stay there again.
Stayed 3 nights in Feb 2024
Response from Rajen on 2 Mar 2024
Hi Diane,Thank you so much for taking your time to share us your experience about your stay with us. I am sorry about the noise and television but I am glad to know that you were take care of in timely manner. Thank you again for choosing Holiday Inn Express Berkeley and I hope you will give us another opportunity to serve you again in future. Regards. Rajen - FOM.

10/10 Excellent

weiguo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are super nice. The location is convenient.
Stayed 2 nights in Feb 2024
Response from Luis V. on 26 Feb 2024
Dear Weiguo,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Express & Suites Berkeley. We greatly appreciate your kind words about our staff and our convenient location.Our team works diligently to provide exceptional service and ensure that our guests feel welcome and comfortable throughout their stay. It's wonderful to hear that our efforts were noticed and appreciated by you.We understand the importance of convenience when traveling, and we're delighted that our location met your expectations. Whether you're here for business or leisure, we strive to offer a prime location that allows easy access to local attractions and amenities.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Pradeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free and ample parking, under 10 mins to UC Berkeley campus.
Stayed 2 nights in Feb 2024
Response from Luis V. on 23 Feb 2024
Dear Pradeep,Thank you for choosing to stay with us at the Holiday Inn Express & Suites Berkeley! We truly appreciate your feedback and are delighted to hear that you found our parking facilities convenient and our location ideal for accessing UC Berkeley campus.Providing our guests with hassle-free parking is one of our top priorities, and we're thrilled that you found our parking arrangements to be both free and ample. Our team works diligently to ensure that our guests have a comfortable and stress-free experience during their stay, and it's always rewarding to know when we've succeeded in meeting those expectations.Being located within a short distance from UC Berkeley campus is indeed a great advantage for our guests, and we're glad that you found the proximity to be convenient for your visit.Once again, thank you for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back to the Holiday Inn Express & Suites Berkeley in the near future!Warm regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Talita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property located conveniently near everything
Stayed 1 night in Feb 2024
Response from Luis V. on 14 Feb 2024
Dear Talita,Thank you for choosing to stay with us at Holiday Inn Express & Suites Berkeley and for taking the time to share your feedback. We are delighted to hear that you found our property conveniently located near everything you needed during your visit.Our team works diligently to ensure that our guests have a comfortable and enjoyable stay, and it's always rewarding to hear that our efforts have made a positive impact on your experience. Whether it's our convenient location, our comfortable accommodations, or our attentive service, we strive to exceed our guests' expectations in every way.We appreciate your kind words and your recommendation to fellow travelers. Should your travels bring you back to the Berkeley area, we would be honored to welcome you back for another exceptional stay.Warm regards,[Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Thomas

Stayed 10 nights in Jan 2024
Response from Luis V. on 25 Mar 2024
Dear Thomas,Thank you for your glowing 5-star review! We are delighted to hear that you had an exceptional experience during your stay at Holiday Inn Express & Suites Berkeley. Your satisfaction is our top priority, and we are thrilled that we were able to meet and exceed your expectations. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was safe and quiet. Staff overall, was good. The night staff was exceptional. The beds were awful and the lack of hooks and towel rods in the bathroom was perplexing as well as there not being an exhaust fan in the bathroom.
Stayed 1 night in Feb 2024
Response from Luis V. on 5 Feb 2024
Dear Donald,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Express & Suites Berkeley. We appreciate your kind words regarding the safety of our property, the overall performance of our staff, and the exceptional service provided by our night staff.We understand the importance of a good night's sleep, and we sincerely apologize for any inconvenience you experienced with the beds. Our team takes guest comfort seriously, and we will certainly investigate and address the issue promptly to ensure a more comfortable stay for our future guests.Regarding the lack of hooks and towel rods in the bathroom, we appreciate your observation. Your feedback is valuable, and we will be sure to discuss this matter with our team to explore opportunities for improvement in our room amenities.As for the absence of an exhaust fan in the bathroom, we apologize for any discomfort this may have caused. We are constantly looking for ways to enhance our guests' experience, and your feedback will be considered in our ongoing efforts to improve our facilities.We truly appreciate your honesty and constructive criticism. It is through valuable feedback like yours that we can identify areas for improvement and make necessary adjustments. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Thank you for choosing Holiday Inn Express & Suites Berkeley.Warm regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

2/10 Terrible

Niema

Stayed 1 night in Jan 2024
Response from Luis V. on 29 Jan 2024
Dear Niema,Thank you for staying and I am sorry that you encountered an inconvenience during your stay.I hope you would give us another chance in the future.Sincerely,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The area doesn’t seems to be clean
Stayed 1 night in Jan 2024
Response from Luis V. on 29 Jan 2024
Thanks, Carlos, for your stay and feedback. We will share your comments with the city for resolution.Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Mark

Travelled with partner
Stayed 2 nights in Jan 2024
Response from Luis V. on 29 Jan 2024
Thanks Mark!Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

8/10 Good

Yuri & Nadya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Luis V. on 29 Jan 2024
Thank you for your stay and your high score. We would love to see you again soon!Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

8/10 Good

Navneet

Stayed 1 night in Jan 2024
Response from Luis V. on 16 Jan 2024
Thank you for staying and for your high rating!

10/10 Excellent

Thupten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Jan 2024
Response from Rajen on 10 Jan 2024
Hello Thupten,Thank you for taking your time to tell us your experience about your stay with Holiday Inn Express Berkeley. We are glad to know that you had a good stay with us. I hope you will give us another opportunity to serve you again in future. Thank you.

6/10 Okay

Viria, Santa Rosa

Liked: Cleanliness, staff & service
Rooms were ok. The beds were not that comfortable, but managed to sleep.
Stayed 1 night in Jan 2024
Response from Luis V. on 15 Jan 2024
Dear Viria,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are pleased to hear that you found the rooms satisfactory.We apologize for any inconvenience you experienced with the comfort of the beds. Guest comfort is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable, and we will certainly take it into consideration as we continuously strive to improve our accommodations.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Pinling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Luis V. on 6 Jan 2024
Thank you!

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rajen on 6 Jan 2024
Hi Elvis, Thank you for taking your time to tell us your experience about your stay with Holiday Inn Express Berkeley. We are glad to know that you had a comfortable stay with us and I will share this with other staff. Thank you again for staying with us and we look forward to seeing you again in future.

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything but the Breakfast
Great location, convenient, quiet and clean. Friendly staff. The hot breakfast was a big draw for us, but eggs, sausage, gravy, potatoes were all just barely above room temp at prime time 9am, pretty disappointing. I hope they improve this in the future. Other than that was perfect.
Stayed 1 night in Dec 2023
Response from Luis V. on 27 Dec 2023
Dear Ralph,Thank you for taking the time to share your feedback about your recent stay at Holiday Inn Express & Suites. We are delighted to hear that you found our location convenient, the atmosphere quiet and clean, and that our staff contributed to a friendly and welcoming environment. Your positive comments are greatly appreciated.We genuinely apologize for any inconvenience you experienced with the temperature of the breakfast items during your stay. Please be assured that we take your concerns seriously, and we have shared your feedback with our kitchen and housekeeping teams to address this issue promptly. We understand the importance of a satisfying breakfast experience, and we are committed to making improvements to ensure that our guests have a delightful start to their day.We value your constructive input, and we are grateful for your understanding. Our goal is to consistently provide exceptional service and comfort to our guests, and your comments help us identify areas for improvement.If your travels bring you back to our area, we would be honored to have the opportunity to welcome you again and showcase the positive changes we've implemented based on your feedback.Thank you for choosing Holiday Inn Express & Suites. We appreciate your business and hope to exceed your expectations on your next visit.Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites

4/10 Poor

XIAO JUN

Stayed 1 night in Dec 2023
Response from Luis V. on 16 Jan 2024
Thanks Xiao Jun, for your stay and I am sorry about the inconvenience experienced during your stay.

10/10 Excellent

Meiyi

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Luis V. on 26 Dec 2023
Thank you for staying and for your kind perfect sore!Luis ValdiviaGeneral Manager

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Luis V. on 15 Dec 2023
Thanks, Andrew, for your stay and your perfect score review. We all look forward to many more stays, Check us out next year after our room refresh!Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but not grate but better then other places
Stayed 1 night in Dec 2023
Response from Luis V. on 14 Dec 2023
Dear Cathy,Thank you for your stay and review. We hope that you visit us again next year after our room renovation.Best regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Mark, Bensenville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was fast and friendly. I walked to dinner. Rooms are big and clean.
Stayed 1 night in Dec 2023
Response from Luis V. on 7 Dec 2023
Dear Mark,It's great to hear about your positive experience at Holiday Inn Express & Suites Berkeley! Your feedback is valuable, and it seems like you had a smooth check-in process. Also, happy to know about the fact that you were able to walk to dinner from the hotel. Thanks again for staying and for your kind review. We look forward to many more stays in the near future.Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley.

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Luis V. on 4 Dec 2023
Thanks Alejandro!

8/10 Good

Pao Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Luis V. on 7 Dec 2023
Thanks Pao Lin!

10/10 Excellent

Kathryn L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great pillows, bountiful breakfast.
Stayed 2 nights in Nov 2023
Response from Luis V. on 4 Dec 2023
Dear Kathryn L,I hope this message finds you well. On behalf of the entire team at Holiday Inn Express & Suites Berkeley, I wanted to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay and that our staff, pillows, and breakfast exceeded your expectations.Our team takes great pride in providing exceptional service, and it's always rewarding to receive such positive feedback. We understand that the small details, like friendly staff and comfortable pillows, can make a big difference in our guests' overall experience.Your comments will be shared with our team members, as they serve as a source of motivation and encouragement to continue delivering outstanding service. We strive to create a welcoming and comfortable environment for all our guests, and it's delightful to know that we succeeded in making your stay memorable. Your insights are invaluable as we continually work to enhance the guest experience.Once again, thank you for choosing Holiday Inn Express & Suites Berkeley. We appreciate your patronage and look forward to the opportunity to welcome you back for another exceptional stay.Safe travels!Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Luis V. on 20 Nov 2023
Thanks a million Lloyd for your stay and your perfect 10! We are happy to learn you enjoyed your stay to the fullest and hope to see you again next time in Berkeley!Luis ValdiviaGeneral ManagerHoliday Inn Express & suites Berkeley

10/10 Excellent

Yariv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel
Very nice and friendly service. The place is clean and well kept. 5 min drive from UC Berkeley.
Stayed 2 nights in Nov 2023
Response from Luis V. on 17 Nov 2023
Dear Yariv,Thank you so much for taking the time to share your positive feedback about your recent stay at Holiday Inn Express & Suites Berkeley. We greatly appreciate your kind words and are delighted to hear that you experienced very nice and friendly service during your time with us.Our team takes great pride in maintaining a clean and well-kept environment for our guests, and it's heartening to know that our efforts have contributed to your satisfaction. We understand the importance of cleanliness and comfort, and we're glad to have met your expectations.Being just a 5-minute drive from UC Berkeley is indeed a convenience we strive to offer our guests. We hope this added convenience made your stay even more enjoyable, providing you with easy access to the university and its surroundings.Your positive comments motivate us to continue delivering excellent service, and we truly value your recognition of our efforts. Should you find yourself in Berkeley again, we would be honored to welcome you back for another wonderful stay.Thank you for choosing Holiday Inn Express & Suites Berkeley. We look forward to hosting you again in the future.Best Regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff always available and very helpful sharing area info. Hotel location within walking distance to N. Berkeley train station (BART) for city day trips (San Francisco). Great daily breakfast at hotel! Mexican restaurant and Target within walking distance.
Stayed 3 nights in Oct 2023
Response from Luis V. on 16 Nov 2023
Dear Jean,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear about your positive experience at the Holiday Inn Express & Suites Berkeley.Our team works hard to ensure that our guests feel welcome and have a comfortable stay, and we're delighted to learn that our front desk staff exceeded your expectations. It's wonderful to know that they were always available and provided helpful information about the area.We're glad that you found our hotel's location convenient, especially with the North Berkeley train station (BART) within walking distance. We understand the importance of easy access to transportation for city day trips, and we're pleased that this added to the overall enjoyment of your stay.It's fantastic to hear that you enjoyed our daily breakfast offerings. We believe that a good start to the day is essential, and we strive to provide a variety of options to suit different preferences.The proximity of a Mexican restaurant and Target within walking distance is indeed a great advantage, and we're glad you found it convenient.We appreciate your kind words and your decision to stay with us. If your travels bring you back to the Berkeley area, we would be honored to welcome you again.Safe travels!Sincerely,Luis ValdiviaManager, Holiday Inn Express & Suites Berkeley

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Luis V. on 16 Nov 2023
Thanks a million Mona for your stay and for the gift of a perfect score!We look forward to many more great experiences and hopefully soon!Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

DAVID, SAN DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Luis V. on 14 Nov 2023
Thanks, David, for your stay and your high score! Looking forward to many more stays!Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick Checkin
Stayed 1 night in Nov 2023
Response from Luis V. on 13 Nov 2023
Dear Nelson,Thank you so much for staying with us and for your feedback!We are delighted to know that you had a fast check in process and hope that you keep visiting us in the near future.Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Brooks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Luis V. on 9 Nov 2023
Thank you for staying with us and for providing us with the highest score there is!Warm regards,Luis ValdiviaGeneral Manager

10/10 Excellent

Destiny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Luis V. on 8 Nov 2023
Thanks, Destiny, for your stay and the highest score there is!

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel for the price. Stayed here with my family and also had decent breakfast. One the beds in our room (216) was more like a Rv mattress (lots of springs at the surface) but other than that the stay was nice.
Stayed 1 night in Oct 2023
Response from Rajen on 4 Nov 2023
Hi Anthony,I appreciate taking your time to tell us about your stay with Holiday Inn Express Berkeley. We are glad you enjoyed your stay with us. We look forward to seeing you again. Thank you.

4/10 Poor

Krista

The TV didn’t have any sound. There was no hot water, and had to stand in water while taking a shower.
Stayed 1 night in Oct 2023
Response from Rajen on 24 Oct 2023
Hi Krista,I am very sorry about your experience you had problem with hot water and TV sound. Your feedback is very important for us, and we always try to correct such kind of situation in timely manner. Thank you for letting us know.

6/10 Okay

Sharon

TV didn’t work and bed was uncomfortable
Stayed 1 night in Oct 2023
Response from Luis V. on 19 Oct 2023
Dear Sharon,I hope this message finds you well. I recently had the opportunity to review your feedback regarding your recent stay at our hotel, and I would like to express my sincere apologies for the inconveniences you experienced during your visit. Your comfort and satisfaction are of utmost importance to us, and it is clear that we fell short of meeting your expectations.First and foremost, I would like to address your concerns about the television not working. I understand how frustrating this can be, and I want to assure you that our maintenance team has already been notified to rectify the issue promptly. We take such matters seriously and are committed to ensuring that all amenities in our rooms are in perfect working order for our guests.Regarding the discomfort you experienced with the bed, we deeply regret that you did not have a restful night's sleep. Our goal is to provide a relaxing and enjoyable environment for all our guests, and I understand that a comfortable bed is a critical part of this. We will be conducting a thorough inspection of the beds in your room to ensure that any necessary improvements are made to prevent this from happening in the future.Your feedback is valuable to us as it helps us identify areas where we can improve. We appreciate your honesty, and please rest assured that we are taking the necessary steps to address the issues you mentioned.If there is anything else you would like to share or discuss, please do not hesitate to contact me directly at [Your Contact Information]. We value your patronage and hope to have the opportunity to welcome you back to our hotel in the future.Warm regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Nicole

Stayed 8 nights in Oct 2023
Response from Rajen on 18 Oct 2023
Hi Nicole,Thank you for taking your time and sharing us your experience about your stay with Holiday Inn Express Berkeley. We hope that you had comfortable stay with us. Thank you again for choosing Holiday Inn Express Berkeley and giving us an opportunity to serve you. We look forward to seeing you again in future.

10/10 Excellent

Joshua, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Rajen on 18 Oct 2023
Hi Joshua,I appreciate taking your time to tell us about your stay with Holiday Inn Express Berkeley. I hope you had a comfortable stay with us. Thank you for choosing Holiday Inn Express Berkeley and giving us an opportunity to serve you. We look forward to seeing you again in future.

10/10 Excellent

Alice

Stayed 1 night in Oct 2023
Response from Luis V. on 8 Nov 2023
Thanks Alice!

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here. Quick check in. Will return.
Stayed 1 night in Sep 2023
Response from Luis V. on 2 Oct 2023
Dear Nelson,Thank you so much for choosing to stay with us again and for taking the time to share your feedback. We truly appreciate your loyalty as a returning guest.We're delighted to hear that you had another positive experience during your stay with us, including a quick check-in process. Our team is dedicated to ensuring that our guests have a seamless and enjoyable experience from the moment they arrive.Your kind words encourage and motivate us to continue providing exceptional service, and we look forward to welcoming you back for your next stay. If there's anything specific you'd like us to improve or any special requests you have for your next visit, please don't hesitate to let us know. Your satisfaction is our top priority.Once again, thank you for choosing our hotel, and we can't wait to have you back as our valued guest.Warm regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

8/10 Good

Mitchell Gilera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay is nice, delicious breakfast which my family loves, courteous and friendly staff but the room is very outdated, need to change interior , carpet is old and need to change. The place needs a real upgrade.
Stayed 5 nights in Sep 2023
Response from Luis V. on 25 Sep 2023
Dear Mitchell,Thank you for taking the time to share your feedback about your recent stay at Holiday Inn Express & Suites Berkeley. We truly appreciate your valuable input as it helps us to continually improve our services and facilities.We are delighted to hear that you and your family enjoyed our delicious breakfast and found our staff to be courteous and friendly. Your compliments in these areas motivate us to maintain the high standards of service we strive for.Regarding your comments about the room's interior and the condition of the carpet, we apologize for any inconvenience you may have experienced. We understand the importance of a comfortable and up-to-date environment for our guests, and we take your feedback seriously. We would like to let you know that there will be renovation coming up soon.Guest satisfaction is our top priority, and your feedback is invaluable in helping us make the necessary improvements. We hope to have the opportunity to welcome you back in the future, and we are committed to providing you with a refreshed and updated room to ensure your next stay is even more enjoyable.Thank you for choosing Holiday Inn Express, and we look forward to hosting you again soon.Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

8/10 Good

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Luis V. on 20 Sep 2023
Thanks Larry. Looking forward to your next stay and hopefully we can make it a 10 !Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Fred, Eureka

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the desk was awesome. Didn't get his name, but he was very friendly and had fresh baked cookies that he gave me one. Check in was super easy. and had a great breakfast spread. And great water pressure in the shower.
Stayed 1 night in Sep 2023
Response from Luis V. on 20 Sep 2023
Dear Fred,Thank you for sharing your fantastic experience at the Holiday Inn Express & Suites Berkeley. We're delighted to hear about your positive encounter with our front desk team member and the warm welcome you received. We'll make sure to pass along your kind words to our staff.It's wonderful that you found our check-in process to be super easy and enjoyed the freshly baked cookies – a little treat to make you feel at home.We're also pleased that you appreciated our breakfast spread. We aim to provide a variety of options to cater to different tastes, and it's great to know you enjoyed it.And last but not least, we're thrilled that you had a refreshing shower with great water pressure. Comfort is a priority for us, and it's fantastic to hear that you found everything to your satisfaction.We appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit to Berkeley. If there's anything specific you'd like during your future stays, please don't hesitate to let us know. We're here to make your stay as enjoyable as possible.Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service and staff are great!
Stayed 1 night in Sep 2023
Response from Luis V. on 20 Sep 2023
Dear Taylor,Thank you for your kind words! We're thrilled to hear that you had a great experience with our service and staff. We look forward to welcoming you back soon.Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 Excellent

Lester

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating and area wasn't bad for attending a Cal game.
Stayed 1 night in Sep 2023
Response from Luis V. on 18 Sep 2023
Dear Lester,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Express & Suites Berkeley. We greatly appreciate your kind words and are pleased to hear that you had a positive experience with our staff and found the location convenient for attending a Cal game.Our team takes great pride in providing exceptional service, and it's heartening to know that our staff was accommodating during your stay. We understand that a warm and welcoming atmosphere can make all the difference, and we're delighted that our team was able to enhance your visit.Additionally, we're pleased to hear that you found our location convenient for attending a Cal game. Our proximity to the university and the stadium is one of our key advantages, and we're glad it contributed to your overall satisfaction.Your feedback is important to us, and we will continue to strive for excellence in providing comfortable accommodations and exceptional service. If you have any further comments or suggestions, please don't hesitate to share them with us. Your input helps us to improve and better meet the needs of our valued guests.Once again, thank you for choosing Holiday Inn Express & Suites Berkeley, and we hope to have the opportunity to welcome you back on your future visits to the area.Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley