Lobby sitting area

Reviews of Country Inn & Suites by Radisson, Portage, IN

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1005 reviews" "
Rating 8 - Good. 296 out of 1005 reviews" "
Rating 6 - Okay. 90 out of 1005 reviews" "
Rating 4 - Poor. 42 out of 1005 reviews" "
Rating 2 - Terrible. 36 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luana

Liked: Cleanliness, staff & service, property conditions & facilities
Great food selection. Very friendly staff

10/10 Excellent

Kristy

Travelled with family
Liked: Amenities
It was very nice and friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon, Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, super quick and easy check in/out. Quiet and clean establishment.
Stayed 1 night in Mar 2024

8/10 Good

MICHELLE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough supervision in the pool area. Out of control kids
Stayed 1 night in Mar 2024
Response from Yolanda on 7 Mar 2024
Sorry for the issues your experienced in our pool area. We will do our best to make necessary changes to ensure everyone is being respectful to each other.

4/10 Poor

Jason

Travelled with family
We had a dirty fridge we didn’t use because it wasn’t cleaned. We didn’t complain about anything until the toilet stopped working last night. It was clogged so at breakfast my husband told the front desk. The guy at the counter tried giving him a plunger to fix it. Which is pretty disgusting if you ask me. My husband told him no because we were at breakfast. He said he’d send up maintenance but no one ever came. Our youngest forgot she couldn’t flush while we were taking things to the car and packing. So there was no way to flush that. The whole room stunk like crap. Pretty ridiculous, you’d think they’d want to get that fixed as soon as possible. We left at 11:30 am. So they had from 7am until then to fix it for us. Wouldn’t recommend to stay here.
Stayed 1 night in Feb 2024
Response from Yolanda on 20 Feb 2024
I am so sorry to hear of your negative experience. I will be sure to follow up with my team to find out what went wrong. The things you experienced are not common issues, my team usually is very good about fixing concerns of our guests. It seems they missed the mark this time. I am very sorry for that. If I can help any further please feel free to contact me.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Yolanda on 1 Feb 2024
Thanks for staying with us and sharing your feedback. Hope to see you again soon!

8/10 Good

Isadore, Greenwood

Stayed 1 night in Dec 2023
Response from Yolanda on 1 Feb 2024
Thanks for staying with us! We appreciate the feedback.

10/10 Excellent

Tammy

Stayed 1 night in Dec 2023
Response from Yolanda on 1 Feb 2024
Thank you for staying with us and or sharing your feedback. We hope to welcome you back again soon!

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and helpful staff
Stayed 4 nights in Dec 2023
Response from Yolanda on 1 Feb 2024
Thank you for staying with us!

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need better temp control
Room was really hot - it’s winter but we had to put on A/C. Then freezing air blew right on our heads while we slept. Need better temp control
Stayed 2 nights in Dec 2023
Response from Yolanda on 1 Feb 2024
Thank you for staying with us. I am sorry for the issues you incurred during your recent stay. I was sure to pass on your feedback to our maintenance department. I do hope you will visit us again if you are ever back in the area.

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great time ♥️
Stayed 1 night in Dec 2023
Response from Yolanda on 1 Feb 2024
Thank you for taking the time to share your experience with us. We hope to welcome you back soon!

4/10 Poor

Shane

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Won’t be back
Super loud with kids slamming the doors and running the halls up until 1 in the morning. Bathroom was not very clean
Stayed 1 night in Dec 2023
Response from Yolanda on 11 Dec 2023
We are so sorry for the issues you experienced during your visit. We will be sure to do better with securing the hotel at quiet time. We do have security in place to try and catch any unruliness in our halls. I will be sure to inform housekeeping of the bathroom cleanliness also. I do hope you will give us another chance in the future.

10/10 Excellent

Julie, Munroe Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were friendly and accommodating and this was probably the cleanest, most well-maintained hotel I’ve stayed in for a long time. We didn’t have the chance to use the pool facility but it looked lovely and was very clean.
Stayed 1 night in Nov 2023
Response from Yolanda on 11 Dec 2023
Thank you for choosing to stay with us Julie. We are pleased to hear you enjoyed your visit and we appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Yolanda on 11 Dec 2023
Thank you for your very kind review of our hotel Kenneth. We hope to welcome you back again soon

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, the kids loved the pool area. I definitely recommend and will return again...no issues.
Stayed 2 nights in Oct 2023
Response from Yolanda on 30 Oct 2023
Thank you so much for staying with us Kimberly. We appreciate the very kind review. We hope to welcome you and the family back again soon.

8/10 Good

Isadore, Greenwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property but furniture somewhat dated.
Stayed 1 night in Oct 2023
Response from Yolanda on 30 Oct 2023
Thank you for staying with us Isadore. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was amazing!! The hotel was nice and clean for the most part. The pool/jacuzzi area could have a little cleaner. Also there were a lot of families there with young kids, which isn’t a problem but the kids were running thru the halls at all times of the night. I feel like there needs to be some type of rules in place that requires adult supervision for underage kids. Overall the hotel was nice and I enjoyed my stay. I’m looking forward to my next stay.
Stayed 1 night in Oct 2023
Response from Yolanda on 23 Oct 2023
Thank you so much for choosing to stay with us. We are so excited you enjoyed your visit. We appreciate your feedback and will be sure to make necessary adjustments. We look forward to welcoming you back.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities
The room was spacious and the room was clean even though this an older hotel.
Stayed 1 night in Oct 2023
Response from Yolanda on 23 Oct 2023
Thank you for staying with us and for sharing your feedback.

8/10 Good

Pete

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is nice to find a location where dinning is in a walkable distance and Bass Pro Shop is entertaining
Stayed 1 night in Oct 2023
Response from Yolanda on 23 Oct 2023
Thank you for staying with us and for sharing your feedback. We hope to welcome you back again soon!

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Yolanda on 26 Oct 2023
Thank you for taking the time to share your review of our hotel. We are so happy you enjoyed your visit and hope to welcome you back again soon.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Yolanda on 7 Nov 2023
Thank you for staying with us Evea. We appreciate your feedback and hope to welcome you back again soon.

8/10 Good

Kimberly

Stayed 2 nights in Oct 2023
Response from Yolanda on 7 Nov 2023
Thank you for staying with us Kimberly. We appreciate your review and hope to welcome you back soon.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great start
Stayed 1 night in Oct 2023
Response from Yolanda on 23 Oct 2023
Thank you for staying with us and for sharing your feedback. We hope to welcome you again soon.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location within walking distance of a huge Bass Pro shop. Floor above us had a really heavy footed person jumping around, but quiet otherwise. Staff was super friendly and had great suggestions for local site seeing.
Stayed 1 night in Oct 2023
Response from Yolanda on 23 Oct 2023
Thank you for staying with us Jeffrey, We truly appreciate your business and your feedback also. We do hope to welcome you back again soon.

10/10 Excellent

Josh, West Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Yolanda on 23 Oct 2023
Thank you for staying with us Josh. We appreciate your business and hope to welcome you back again soon

10/10 Excellent

Allen, dubuque

Stayed 1 night in Oct 2023
Response from Yolanda on 30 Oct 2023
Thank you for staying with us Allen. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Ebony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and professional! Hotel very clean!
Stayed 1 night in Sep 2023
Response from Yolanda on 23 Oct 2023
Thank you for staying with us Ebony. We appreciate your business and hope to welcome you back again soon.

8/10 Good

Holly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel, although we kept having issues with our key and the front desk was a bit rude about it. The room was nice but there was spots that the cleaner missed that we noticed when we got there. The pool was amazing!
Stayed 1 night in Aug 2023
Response from Yolanda on 23 Oct 2023
Thank you for staying with us Holly. I am sorry to hear of the issues you experienced. We hope to welcome you back again the next time you are in need of accommodations.

2/10 Terrible

Tim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend this hotel or travel service to anyone - we had reservations and a confirmation number and traveled all day pulling a trailer aand were very tired! When we arrived, they said our room was sold to somebody else. We were greatly inconvenienced and had to go to a different hotel and can't understand how we had a confirmation number and we even called the hotel just prior and confirm our room was there for two nights and then they sold it out from under us. We are contacting our attorney, will never stay at Radisson property, and will probably cancel our Expedia membership unless we get full retribution as this was egregious, illegal, and very unfair and ruined our vacation. Please advise how you want to remedy this situation- Tim
Stayed 2 nights in Sep 2023
Response from Yolanda on 5 Sep 2023
Tim, I cannot express how sorry I am for what happened to you and your family. I left you a voicemail and look forward to speaking with you to see what I can do to help remedy this terrible situation.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The location was perfect for our trip to the Dunes.
Stayed 2 nights in Sep 2023
Response from Yolanda on 5 Sep 2023
We are so pleased you enjoyed your stay Susan. I do hope you will visit us again the next time you are in the area.

6/10 Okay

Lamesha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All the staff was great especially the ladies at the breakfast area Debbie and the front desk was great except the Guy that work in the evening
Stayed 1 night in Aug 2023
Response from Yolanda on 5 Sep 2023
Thank you for staying with us Lamesha. We are so pleased to hear you enjoyed your stay. I will be sure to pass on your compliments to the team. We hope to welcome you back again soon

6/10 Okay

Michelle

Stayed 1 night in Aug 2023
Response from Yolanda on 7 Nov 2023
Thank you for staying with us Michelle. We thank you for your review and hope to welcome you again soon.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Yolanda on 30 Aug 2023
Thank you for staying with us Denise and for sharing your feedback. We hope to welcome you back again the next time you are in town.

10/10 Excellent

Andrii

Stayed 1 night in Aug 2023
Response from Yolanda on 23 Oct 2023
Thank you for staying with us Andrii! We are so happy you enjoyed your visit and hope to welcome you back again soon.

10/10 Excellent

Khadijah

Stayed 1 night in Aug 2023
Response from Yolanda on 24 Aug 2023
Thank you for staying with us Khadijah. We are so happy to hear you enjoyed your stay. We appreciate the feedback.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2023
Response from Yolanda on 15 Aug 2023
Thank you for staying with us. I am sorry that you did not have the stay you were expecting. I do hope you will give us another chance.

10/10 Excellent

George

Stayed 1 night in Aug 2023
Response from Yolanda on 5 Sep 2023
Thank you for staying with us and for sharing your feedback George. We hoe to welcome you back if ever in the area again.

8/10 Good

Alana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a good stay but the pool was a bus reason we picked it and it was cold. I asked if it was heated and was told yes and they’d check. Tried the pool again before we left and our kids were shivering. Otherwise the stay was good!
Stayed 2 nights in Aug 2023
Response from Yolanda on 14 Aug 2023
Thank you so much for staying with us Alana. I am sorry about the pool being cold. We did check to be sure it was working properly. We do our best to ensure it is steady at 82 degrees. I do hope this does not deter you from staying with us again.

2/10 Terrible

Gavin

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Yolanda on 14 Aug 2023
We are so sorry that we did not give you the experience you were looking for. I do hope you had the chance to speak to a manager to try and remedy.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our stay. The hotel itself was very clean, as was our room. We enjoyed spending time in the pool, the staff was very friendly and the hotel was in a great location.
Stayed 2 nights in Aug 2023
Response from Yolanda on 14 Aug 2023
Thank you for choosing us Steven. We are so happy you enjoyed your visit and hope to welcome you back again soon.

10/10 Excellent

Joshua

Stayed 1 night in Jul 2023
Response from Yolanda on 24 Aug 2023
Thank you for staying with us Joshua. We appreciate the feedback and hope to welcome you back soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Yolanda on 24 Aug 2023
Thank you for staying with us Thomas. We are happy to hear you enjoyed your visit and we hope to welcome you back soon.

8/10 Good

Dawn

Travelled with family
Liked: Staff & service, room comfort
Overall it was a nice
The staff were very friendly and accommodating. Room smelled like skunk/pot upon arrival. There were only two small trash cans in the room and with cleaning only being every 3 days, our family of five had to use bags for trash and pile it high. Pool was kept well stocked with towels for the kids.
Stayed 3 nights in Jul 2023
Response from Yolanda on 31 Jul 2023
Thank you for staying with us. We are sorry about the inconveniences you experienced. I do appreciate your understanding during our busy time. We hope to welcome you again. We would love to have you if you ever in the area again.

8/10 Good

June Nichole

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Yolanda on 31 Jul 2023
Thank you for staying with us and for sharing your feedback with us. We hope to welcome you again soon.

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Full of kids & family, but nothing too crazy!
Stayed 4 nights in Jul 2023
Response from Yolanda on 25 Jul 2023
Thanks for choosing us and for sharing your feedback! We are so glad you enjoyed your visit and hope to welcome you back again soon.

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable!
The staff was super friendly, the breakfast was awesome, and the rooms were so clean (which is what is the most important to me). Great experience!
Stayed 1 night in Jul 2023
Response from Yolanda on 24 Jul 2023
Thank you for staying with us Hannah. We are so pleased to hear you enjoyed your visit. Thanks for sharing your feedgback. We hope to welcome you again soon.

6/10 Okay

Shanda

Travelled with family and small children
Liked: Staff & service
The hotel was convenient to the Dunes that we were visiting. We must have picked a wrong time to visit rhough because hotel was full of kids from a ball tournament and they were loud and crazy in the pool area and the hallways.
Stayed 1 night in Jul 2023
Response from Yolanda on 24 Jul 2023
Hi Shanda,So sorry for the hectic time of your visit. We are very busy in the summer months but that was probably the busiest of the summer. I do hope you have the chance to visit us again when we are not as busy. I would love to make your arrangements for you directly to ensure things go smoothly. Thanks for giving us a chance.

8/10 Good

Stanley

Stayed 1 night in Jul 2023
Response from Yolanda on 14 Aug 2023
Thank you for staying with us Stanley. We are pleased you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have traveled all over the US and overseas and this hotel impressed us. Linda at the front desk was so friendly and helpful. She made us feel very welcomed and taken care of. The room was super nice and spacious. Everything seemed updated and the carpet was even newer. We shared the elevator with cleaning staff a few times and they were also very friendly and welcoming. Everything was very clean and the pool area was really nice as well. The buffet breakfast was good and the area kept very clean. We wish all hotels were this great!! They must really train their staff well. This was one of the best hotel experiences we’ve ever had, and considering we travel often, that’s saying a lot.
Stayed 1 night in Jul 2023
Response from Yolanda on 21 Jul 2023
Thank you so much for staying with us and for the wonderful review Aimee. I will be sure to pass on your compliments to the team. Our secret is that we hire good genuinely friendly people. We can train the rest. We hope to have the chance to welcome you back again if your travels bring to our area again.