Exterior

Reviews of Hampton Inn Dulles - Cascades

2.5 out of 5
Hampton Inn Dulles - Cascades
46331 Mcclellan Way, Sterling, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1002 reviews" "
Rating 8 - Good. 253 out of 1002 reviews" "
Rating 6 - Okay. 65 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

yanilexa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Place
Stayed 3 nights in Mar 2024
Response from Austin on 27 Mar 2024
Thanks for taking the time to do this great review of our hotel. Hope to see you again.

10/10 Excellent

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mike at the front desk was so very helpful
Stayed 2 nights in Mar 2024
Response from Austin on 27 Mar 2024
Greetings, Rod! Thank you so much for the 5/5 rating. We are happy to know that your most recent stay was a perfect one, and we look forward to welcoming you again!

8/10 Good

tony, Manalapan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Austin on 17 Mar 2024
Bonjour Tony, thank you for your feedback. We are glad you noted our spacious rooms. Hope to see you again soon!

10/10 Excellent

Fernando, Coral Gables

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at the Hampton Inn, I encountered an unexpected challenge that could have easily turned my trip sour. Due to a mishap with Expedia, my reservation was nowhere to be found in the hotel's system. Such situations are often met with a standard response suggesting the guest resolve the issue with the third party. However, what I experienced was far from standard; it was exceptional, all thanks to the hotel manager, Rohitha Basnayake. Instead of directing me to solve the problem with Expedia on my own, Rohitha took it upon himself to ensure my issue was resolved. Demonstrating true dedication to guest satisfaction, he personally called Expedia, meticulously searched through his computer systems, and remained by my side for nearly 40 minutes until the issue was fully resolved. His commitment, patience, & genuine kindness during this stressful time were nothing short of remarkable. It's rare to encounter such a high level of care & customer service in today's fast-paced world. Rohitha's actions not only salvaged my stay but also left a lasting impression that will keep me coming back to the Hampton Inn. I am profoundly grateful for his help & cannot commend him enough for his exceptional service and kindness. To anyone considering a stay at the Hampton Inn, expect to be treated with the utmost respect & professionalism, especially if you're fortunate enough to interact with Rohitha Basnayake. This experience has solidified my loyalty to the Hampton Inn.
Stayed 3 nights in Feb 2024
Response from Austin on 12 Mar 2024
Hello Fernando, thank you for the wonderful feedback. We are thrilled to know that your stay was great and look forward to your next stay with us.

10/10 Excellent

Marielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and responsive staff. Clean and welcoming atmosphere. Great quality for the price. Convenient shuttle to the airport.
Stayed 1 night in Mar 2024
Response from Austin on 5 Mar 2024
Hello Marielle, thank you so much for your wonderful feedback! It means a lot to us. We hope to see you again soon!

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free Breakfast buffet is very nice and includes eggs, sausage, etc.
Stayed 1 night in Mar 2024
Response from Austin on 4 Mar 2024
Hello Emily, thank you so much rating us a 5/5! We look forward to your next stay at the Hampton Inn Dulles Cascades. See you then!

4/10 Poor

Allan

Travelled with family
Liked: Amenities
Wasn’t really looking at property! But thought extended parking was included with room? It wasn’t 😡
Stayed 1 night in Feb 2024
Response from Austin on 27 Feb 2024
Sorry to hear that your stay with us was not that great. Hope we can do better next time. Sorry the extended parking isn't free.

10/10 Excellent

Yeny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Austin on 14 Feb 2024
Thanks so much for your excellent review. We are so Happy you enjoyed your stay here at the Hampton Inn Cascades. We strive to offer our very best to our guests.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a quiet place.
Stayed 1 night in Feb 2024
Response from Austin on 10 Feb 2024
Thanks for the great review. See you around.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quite and comfortable
Stayed 1 night in Feb 2024
Response from Austin on 9 Feb 2024
Thanks again Michael for choosing to stay here at the Hampton Inn Cascades. Happy to hear you enjoyed your stay here with us. See you Next time.

10/10 Excellent

Ji Hyun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet and well organized. Staff was so helpful to make my stay better
Stayed 1 night in Jan 2024
Response from Austin on 3 Feb 2024
Hello Ji,It really makes us happy to know we took good care of you while staying here. Thanks for choosing the Hampton Inn Cascades. We look forward to your next stay with us.

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the beaten path, you could not walk to a restaurant store or park area. My room was clean and the staff was friendly.
Stayed 1 night in Feb 2024
Response from Austin on 3 Feb 2024
Glad to hear you had a great stay! we hope to see you again at the Hampton Inn Cascades!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no complaints about the Dulles / cascades Hampton inn. The front desk staff was helpful and attentive ; the room was spotless. The hotel was quiet and peaceful ; parking was a breeze ; I had an excellent view out my window. Overall an amazing experience I felt well rested when I awoke the morning of my departure.
Stayed 1 night in Jan 2024
Response from Rohitha B. on 23 Jan 2024
Greetings, Allen! It is wonderful to see your feedback. We are glad everything met or exceeded your expectations. It has been a pleasure to serve you, and we look forward to welcoming you again at the Hampton Inn Dulles Cascades!

6/10 Okay

Kyle

Travelled with partner
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Rohitha B. on 23 Jan 2024
Hello Kyle, thank you for the rating. We will try even harder to earn a perfect score on your next stay with us. Hope to see you soon!

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Rohitha B. on 16 Jan 2024
Greetings, William! We are delighted to know your stay was perfect! Thank you for choosing the Hampton Inn Dulles Cascades. See you next time!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, accommodating
Stayed 1 night in Jan 2024
Response from Rohitha B. on 16 Jan 2024
Thank you, William! It has been our pleasure to serve you. See you next time at the Hampton Inn Dulles Cascades!

8/10 Good

Cynthia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked thatbit was quite bc I wasnt feeling well and needed rest. I limed the lobby and breakfast ser up and staff. I dis not like the stain in the bathroom tub and when I veoght it ro the c k eaning staff doing the rooms I was told nothinf they couls do I would meed to ckntact rhe feknt desk.
Stayed 1 night in Dec 2023
Response from Rohitha B. on 11 Jan 2024
Hello Cynthia, thank you for review and rating on your recent stay at the Hampton Inn Dulles Cascades. We apologize that the stain in the bathtub was beyond the cleaning staff's ability to resolve, but are glad to know they appropriately directed you to the front desk for assistance. We hope your next stay will be a perfect one and look forward to welcoming you again!

6/10 Okay

Rachel

Location good
Stayed 2 nights in Dec 2023
Response from Rohitha B. on 11 Jan 2024
Hello Rachel, thank you for your feedback. We are glad you liked the location, and will work harder to earn a 5/5 on your next stay.

8/10 Good

Blaise B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed there for several years. Our only problem this year is geeing older the bath area needs to be updated, specifically in grab bars and adding walking in shower. The grab bars there presently are not in the right location to get in or out of tub and I thought I was going to slip and fall every time. That was are only issue withthis Inn.
Stayed 4 nights in Dec 2023
Response from Rohitha B. on 2 Jan 2024
Hello Blaise B, A big "Thank You" from all of us here at the Hampton Inn Dulles Cascades for your loyalty and patronage over the years. Thank you also for your valuable feedback. The safety of our guests is our #1 priority and I sincerely apologize that you felt unsafe using the bathtub. We regret that this concern was not brought to our immediate attention for an opportunity to make things right, and perhaps ensure your peace of mind.For future consideration, we do have a limited number of accessible rooms equipped with walk-in showers. This room type must be selected at the time of booking. Additionally, for any assistance during your stay, please do not hesitate to contact the front desk. We look forward to welcoming you again!

8/10 Good

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Rohitha B. on 29 Dec 2023
Thank you, Hilda! We hope to see you again soon.

10/10 Excellent

Yanli

Stayed 2 nights in Dec 2023
Response from Rohitha B. on 29 Dec 2023
Hello Yanli, Wow, thank you so much for the high-five! We hope to see you again soon.

10/10 Excellent

eva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4-Star Top Notch Hotel
I stayed at this hotel after a company event. The hotel is behind Home Depot and there is a nearby Starbucks, amongst a few restaurants that aren’t too far. The area isn’t sketchy as mentioned by previous ppl that reviewed. The hotel staff was very friendly and they did have free breakfast. The parking lot had ample spacing to park. The rooms are nice and spacious, bathroom was nice and spacious, beds were very comfortable, the AC/Heating unit worked properly. I have nothing bad to say about my stay. This hotel is on a level with a 4-star hotel.
Stayed 1 night in Dec 2023
Response from Rohitha B. on 19 Dec 2023
Hello Eva! Thank you for the amazing review and recommendation! We are thrilled that you found the hotel to be on par with a 4-star property. What a wonderful compliment! We value all the details you have noted about the property, our services and amenities which, we are certain, will be appreciated by fellow travelers. It has been our pleasure to serve you and we look forward to welcoming you again to the Hampton Inn Dulles Cascades.

8/10 Good

Jose

Stayed 1 night in Dec 2023
Response from Rohitha B. on 19 Dec 2023
Hello Jose,Thank you for you valuable rating. We will work harder to earn a 10/10 on your next stay at the Hampton Inn Dulles Cascades. See you next time!

10/10 Excellent

Kipp

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Clean.
Stayed 1 night in Dec 2023
Response from Rohitha B. on 19 Dec 2023
Thank you, Kipp! Your rating and feedback is valued more than you will know! Hope to see you again soon.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rohitha B. on 19 Dec 2023
Hello Brenda, thank you for choosing the Hampton Inn Dulles Cascades for your recent stay. We are so grateful for the perfect rating and are thrilled that everything went well with your stay. Hope to see you again soon!

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed that the hotel was quiet, a hot meal was provided and the staff was super helpful.
Stayed 2 nights in Nov 2023
Response from Rohitha B. on 6 Dec 2023
Hello Tina, thank you so much for the awesome review and perfect rating! This is what we strive for, and it is always nice to know from our valued guests like you, when we have got it right. We hope to see you again at the Hampton Inn Dulles Cascades!

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The employees here seem unhappy. They are overall not welcoming, unfriendly, and downright cold. The area around the hotel looks abandoned. It used to be a vibrant shopping area but most businesses have left. Right next to the hotel, by the entrance, is an abandoned lot that has old mattresses and other garbage dumped in it. There is Dome Depot and a Giant (and a few other small businesses) still open but most have left the area. Not what I expected from a Hampton Inn at all. One exception to the employee coldness was housekeeper Silvia. She was like a ray of sunshine in an otherwise dreary sky.
Stayed 6 nights in Nov 2023
Response from Rohitha B. on 6 Dec 2023
Hello James, thank you for your feedback. I am pleased to know that Silvia was a breath of fresh air to what sounds like a dismal experience. Silvia is indeed wonderful, and we love that she is on our team! Nevertheless, I am surprised that the rest of the team failed to come across as hospitable. This is highly unusual and is in contrast to the high compliments we often receive about the friendliness of our staff. I am truly sorry that we failed to provide you with a stellar experience this time. I take full responsibility for this shortcoming, and hope that you will give us a chance to make it right.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rohitha B. on 20 Nov 2023
Hello Blanca, we are thrilled to know your stay at the Hampton Inn Dulles Cascades is a 5/5! We look forward to welcoming you again.

6/10 Okay

Kelli

The bed was very uncomfortable.
Stayed 1 night in Nov 2023
Response from Rohitha B. on 12 Nov 2023
Hello Kelli, thank you for your feedback. Our beds are brand-mandated and especially designed for Hilton by Serta. Please reach out to our front desk for assistance. We will do everything possible to ensure a comfortable stay.

10/10 Excellent

Aziz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was so fast , Lina the font of desk was so nice . the room so clean , the kitchen staffs ( 2ladys ) was so professional and so nice and helpful, I recommend it to every one .
Stayed 2 nights in Oct 2023
Response from Rohitha B. on 27 Oct 2023
Hello Aziz, thank you for your wonderful review, and recognizing our lovely ladies for their genuine hospitality. At the Hampton Inn Dulles Cascades, we strive each day to make it a seamless and enjoyable experience for our valued guests. We look forward to welcoming you again!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Rohitha B. on 25 Oct 2023
Greetings, Steve! We are thrilled to know your stay was a 10/10! Thank you for choosing the Hampton Inn Dulles Cascades. See you soon.

10/10 Excellent

Keli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Rohitha B. on 25 Oct 2023
Hello Keli, thank you for the awesome rating! We look forward to your next stay at the Hampton Inn Dulles Cascades.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price, great location, excellent building and room, very nice complimentary breakfast.
Stayed 3 nights in Oct 2023
Response from Rohitha B. on 25 Oct 2023
Hello John, we are overjoyed that your stay with us was a 5/5! At Hampton Inn Dulles Cascades, we aim to please and your feedback means a lot to us. See you again soon!

10/10 Excellent

Anthony

Stayed 1 night in Oct 2023
Response from Rohitha B. on 12 Nov 2023
Hello Anthony, thank you so much for the perfect score. Come back soon!

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and accommodating. The hotel was very clean and the bed was comfortable. The only complaint is that it is difficult to find (especially at night) because it is located behind a dying shopping center.
Stayed 3 nights in Oct 2023
Response from Rohitha B. on 20 Oct 2023
Hello Larry, thank you for the wonderful feedback. We are thrilled to know that your stay was great and look forward to your next stay with us.

10/10 Excellent

Irim

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a one night stay and it was pleasant and in a good safe location!
Stayed 1 night in Oct 2023
Response from Rohitha B. on 20 Oct 2023
Thank you, Irim! We are delighted that on your stay at the Hampton Inn Dulles Cascades was a pleasant one. We hope to welcome you again soon!

10/10 Excellent

Akbar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 9 nights in Sep 2023
Response from Rohitha B. on 15 Oct 2023
Hello Akbar, we so appreciate the 5/5 rating and review. Hope to see you again next time at the Hampton Inn Dulles Cascades.

8/10 Good

Kimberly T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Rohitha B. on 15 Oct 2023
Hello Kimberly, thank you for your feedback. We will work harder to earn a perfect 10 on your next stay at the Hampton Inn Dulles Cascades.

2/10 Terrible

Susan

Staff very helpful.
Stayed 1 night in Oct 2023
Response from Rohitha B. on 15 Oct 2023
Hello Susan, we value your feedback and recognizing the helpfulness of our staff. We look forward to welcoming you again and providing a stay that is worthy of 5-stars!

10/10 Excellent

Louai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from Rohitha B. on 13 Oct 2023
Hello Louai, thank you for the feedback on your recent stay at the Hampton Inn Dulles Cascades. We are thrilled to know it was an excellent one and hope to see you again!

6/10 Okay

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
A terrible experience first night i was there A Fire Alarm went off for more than 30 minutes at 1.15 AM couldnt sleep and no one came up or called the room to say its a False Alarm . Then the Bathroom fan cant be turned off it was always on the noise was terrible Early morning around 6.00 AM there was construction / gardening work with a Noise that cant let you sleep after a sleepless night . Limited Dining exoerience ( no restaurant ) and breakfast was good but lacks a lot ( no cheese no Ham etc ...
Stayed 2 nights in Sep 2023
Response from Rohitha B. on 5 Oct 2023
Dear Anthony,Thank you for sharing your thoughts. We are truly sorry about the disturbances you have described on the first day of your stay. I do agree, it certainly is not a pleasant experience to be rudely woken up in the middle of the night by a fire alarm. However, as you may agree, life-saving warning systems under any circumstances cannot be silenced, ignored or determined as false. Once a fire alarm is activated, clearance to return into the building can only be authorized by the fire department upon concluding their investigation. The local fire department is extremely efficient and fast responding; therefore, I am surprised to see your comments regarding the duration of the alarm. The hotel is not under any construction currently; however, routine landscaping work does take place and is always scheduled to begin after 8am. Therefore, I apologize if any work was started earlier on this particular day. As with most of the Hampton Inn’s, we provide a complimentary breakfast. The menu which is planned and mandated by Hilton is widely appreciated by most of our guests. We provide three hot offerings each day and rotate to ensure guests staying more than one night get to enjoy different options. Additionally, our breakfast includes a variety of other hot and cold items, and “make your own waffle” station with a range of toppings which is highly rated by our guests.We hope that we will have more opportunities in future to serve you and provide a seamless experience. Thank you for choosing the Hampton Inn Dulles Cascades.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was not good . Very limited and not pleasing .
Stayed 1 night in Sep 2023
Response from Rohitha B. on 2 Oct 2023
Hello Patrick, thank you for choosing the Hampton Inn Dulles Cascades for your recent stay. We are sorry you felt our complimentary breakfast buffet was unsatisfactory. This is one of our most popular amenities, and according to guest feedback, the wide range of hot & cold offerings, and quality of food is consistently highly rated. We hope you too will agree on your next stay with us. See you then!

6/10 Okay

Andrea

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Rohitha B. on 23 Sep 2023
Dear Valued Guest, thank you for rating your most recent experience. At the Hampton Inn Dulles Cascades we aim for perfection, and see that we missed the mark. We hope to make your next stay a perfect 10 and look forward to seeing you soon.

10/10 Excellent

Pamela, Harrisburg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, clean, well appointed, quiet. The only issue was finding the property, even a taxi driver had difficulty. Suggest signs in the shopping area to show where to turn.
Stayed 1 night in Sep 2023
Response from Rohitha B. on 21 Sep 2023
Hello Pamela, thank you for your wonderful feedback and suggestions. Being that the property is tucked away in a quiet corner of a busy area, we agree that it can be somewhat difficult to find us. However, to address this concern, we are happy to announce that the process to add street signs is underway. We look forward to your next stay at the Hampton Inn Dulles Cascades!

8/10 Good

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
I always enjoy staying at this hotel and would recommend to friends and family.
Stayed 1 night in Sep 2023
Response from Rohitha B. on 18 Sep 2023
Hello Abdulkadir, thank you for your loyalty to the Hampton Inn Dulles Cascades. We greatly appreciate your feedback and recommendation to family and friends, as it helps to know we are on the right track to delighting our valued guests. We will work harder to earn a 10/10 on your next stay with us. See you next time!

8/10 Good

Teddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rohitha B. on 18 Sep 2023
Hello Teddy, glad your stay at the Hampton Inn Dulles Cascades was great overall. We will work harder to earn the lost star next time. See you next time!

10/10 Excellent

Monique, Manns Choice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great, very safe and very clean; room was spacious, comfortable, spotless. With an excellent warm breakfast included in the fare, this is a great price/quality choice. Only complaint: the hotel is really difficult to find without a gps. Located about 20 minutes from Dulles Airport, in the back of a shopping center, off off main roads, I had a heck of a time getting there late at night with no gps to guide me. Recommendation: use the Hampton Inn airport shuttle to take you there rather than drive. Other than that, a perfect place to stay.
Stayed 1 night in Sep 2023
Response from Rohitha B. on 16 Sep 2023
Hello Monique, at the Hampton Inn Dulles Cascades, we set the bar high in delighting our guests, and we are thrilled to know that we met that mark!Thank you for the helpful tips and recommendations to fellow travelers. May I also add that our free shuttle service is available upon request. We ask that guests call the hotel upon arrival at the airport, to allow for a timely dispatch and pick-up.We value your business and look forward to your next stay with us.

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Rohitha B. on 16 Sep 2023
Thank you, Richard. We are glad your stay was a perfect 10. See you again soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly! Rooms were cozy and clean!
Stayed 2 nights in Sep 2023
Response from Rohitha B. on 30 Oct 2023
Hello Dawn, thank you so much for your wonderful feedback! It means a lot to us. We hope to see you again soon!

10/10 Excellent

Vanessa

Liked: Amenities, property conditions & facilities
Tucked away from a high traffic area but easily accessible. Comfortable stay.
Stayed 1 night in Sep 2023
Response from Rohitha B. on 16 Sep 2023
Hello Vanessa, we love that you noted the location is in a busy yet quiet corner. Thank you for choosing the Hampton Inn Dulles Cascades. Come back soon!