Beach/ocean view

Reviews of Marjac Suites Virginia Beach Oceanfront

2 out of 5
Marjac Suites Virginia Beach Oceanfront
2201 Atlantic Ave, Virginia Beach, VA

Reviews

6.6
Rating 10 - Excellent. 5 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 5 out of 23 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and peaceful
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 28 Mar 2024
Hi Curtis! Thank you for your feedback! We're glad to hear that you had a nice and peaceful experience during your stay. If you have any other comments or if there's anything else we can assist you with, please feel free to let us know. We're here to help!

8/10 Good

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent very accommodating amazing view form the balcony
Stayed 4 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Joshua,We are pleased to hear that our staff provided you with excellent service and that you enjoyed the beautiful views from your balcony during your stay. Your feedback is greatly appreciated as we strive to ensure all guests have a wonderful experience at our hotel. Thank you for sharing your positive experience with us.

6/10 Okay

Fantasia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Fantasia,We appreciate you choosing our hotel for your stay and we hope you had a pleasant experience. Please feel free to contact us directly if you have any further comments to share. We look forward to the opportunity to welcome you back in the future.

2/10 Terrible

Eduardo

Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Eduardo, We're sorry to hear that you didn't fully enjoy your stay with us. Please feel free to contact us directly to discuss any specifics regarding your experience so we can work on improving for our future guests.

4/10 Poor

Bethany

Disliked: Amenities, property conditions & facilities
Aesthetically the rooms looked beautiful, functionally nothing was working in my room including the balcony door not locking, the telephone not working, The Nightshade over the bedroom window was broken. The toilet wouldn't flush and the shower knob was completely loose. The cleaning staff did not offer any housekeeping while I was there for two nights. Overall appearance of the building looks old and dirty. Front desk staff was very nice and helpful, but the quality of guest who stay at this location is very low. Neighbors were very loud screaming and yelling down Breezeway where doors and bedrooms face the parking lot side. Neighbors playing music way too loud during all hours of the night. I only stayed here because of the rate and photos advertise through Expedia. Looks can be deceiving so do your research and read reviews.
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Bethany, Thank you for sharing your detailed feedback with us. We regret to hear about the operational issues you encountered during your stay. We appreciate your kind words about our front desk staff. We encourage all guests to reach out to our management team directly to address any concerns that may arise during their stay. We hope your future travels are more seamless and enjoyable.

8/10 Good

Alan

Business traveller
Liked: Staff & service
Disliked: Amenities
Liked waking up to an ocean view. Liked hot water and shower pressure. Older property but looked like they were slowly renovating
Stayed 3 nights in Mar 2024
Response from Manager on 20 Mar 2024
Hello Alan,We're delighted you enjoyed our ocean view and water pressure during your stay. Our ongoing renovations aim to enhance our guest experience. Thank you for your feedback; we hope to welcome you back in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s great for a short stay for the marathon.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Christopher,We're delighted to hear that you found our hotel suitable for your marathon stay. Hopefully, our convenient location and comfortable amenities helped make your visit more enjoyable! If you have any other feedback or suggestions, please feel free to reach out to us directly.

6/10 Okay

Sydney

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Amenities
The hotel was ok. Space was good. Balcony was a great size. Perfect views of the ocean. New kitchen area. Sofa bed was bad though, very thin mattress on sofabed and dirty with plastic somewhat ripped off. Also there were no bedding for the sofabed. But they did bring us bedding to our room when we called and they were very nice about it. The bathroom was updated, somewhat. Sink was new looking but bath tub was very old and mat in tub looked filthy Also there was toilet paper but no rod to put it on so like it was just Toilet paper roll sitting on the sink next to toilet. Yikes. Another thing was the tv didn’t work it needed a new hdmi cord so we called down for that also and they gladly brought it up and fixed it. So for the price the room was cool. Convenient store right across the street close to everything! Yes I had a few issues but the super nice staff made up for it all in the end.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Sydney, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the spacious room, great balcony views, and convenient location. Our team appreciates your kind words, and we will address the sofa bed, bathroom, and TV concerns to ensure a more comfortable stay for future guests. We hope you will consider staying with us again in the future.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marjac suites is very nice and I had a very nice oceanfront view of the beach and I would recommend this property to everybody. The room is very nice and comfortable and I would come back again.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 12 Mar 2024
Hi Valerie! Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay at Marjac Suites. It's great to know that you enjoyed the oceanfront view of the beach and found the room to be comfortable. Providing a pleasant and memorable experience for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. We truly appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

6/10 Okay

Larry

Liked: Cleanliness, staff & service
Needs a table and chairs in LR. No where to eat dinner except your lap.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 7 Mar 2024
Hi Larry! Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconvenience you experienced during your stay regarding the lack of a table and chairs in the living room area. Your feedback is valuable to us, and we will take it into consideration as we strive to improve the amenities and accommodations we offer to our guests. Providing a comfortable and convenient environment for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard. If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 5 Mar 2024
Hi Jessica! Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your time at our hotel and that you found it to be nice. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations during your stay. If there's anything specific that you particularly enjoyed or any areas where you feel we could improve further, please don't hesitate to let us know. Your feedback helps us to continually enhance the experience for all of our guests. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

2/10 Terrible

Daeja

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet stool did not work. Was told someone would be up to fix the toilet but no one ever came. Had to fill up the bathroom trash can of water to dump in the toilet bowl just to be able to flush. Tub had rust on its floor, so I wasn’t able to bathe my babies in the tub. Was also told someone would be up the next day to take a look at the tub but no one showed up. Had to go to service desk to get wash clothes because there were none in the room to wash with. No urgency or care when they were told.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 5 Mar 2024
Hi Daeja! We are sincerely sorry to hear about the numerous issues you encountered during your recent stay with us. Providing a comfortable and hassle-free experience for our guests is our utmost priority, and it's clear that we failed to meet this standard during your visit. We apologize for the inconvenience caused by the malfunctioning toilet and the lack of timely response from our maintenance team. It's unacceptable that you had to resort to filling the bathroom trash can with water to flush the toilet, and we understand how frustrating this must have been for you. Additionally, we apologize for the condition of the tub and the inconvenience it caused you and your family. Your experience does not reflect the level of service we aim to provide, and we will address these issues promptly with our maintenance and housekeeping teams to ensure that corrective action is taken to prevent similar occurrences in the future. Furthermore, we regret for the lack of washcloths in your room and for any inconvenience this caused. We understand the importance of having all necessary amenities readily available for our guests, and we regret that we fell short in this regard. Your feedback is invaluable to us as we strive to improve and enhance the experience for all of our guests. We apologize for the lack of urgency and care you experienced when reporting these issues, and we will use your feedback to improve our response procedures and ensure that all guest concerns are addressed promptly and efficiently. Thank you for bringing these issues to our attention, and please accept our sincerest apologies for the inconvenience and frustration you experienced during your stay. We hope that you will consider giving us another opportunity to exceed your expectations during a future visit. If there's anything else we can do to assist you or make amends, please don't hesitate to reach out to us directly.

8/10 Good

Amy

Travelled with family
Liked: Staff & service
Older, like a lot of the other hotels. It is on the louder side. Nice balcony
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 5 Mar 2024
Hi Amy! Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you enjoyed your time at our hotel and that you found the balcony to be a nice feature. We appreciate your feedback regarding the age of the hotel and the noise level. While we strive to provide a comfortable and enjoyable experience for all of our guests, we understand that different preferences and expectations may vary. Your feedback is important to us, and we will certainly take it into consideration as we continue to make improvements and enhancements to our property. Thank you once again for your kind words, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

6/10 Okay

Juan C

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Juan C,We appreciate you choosing our hotel for your stay! Please feel free to reach out to us with any feedback you may have from your recent visit so we can address any concerns you encountered. We look forward to potentially hosting you again in the future.