Studio, 2 Double Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Chesapeake Crossways Blvd

2.5 out of 5

Reviews

6.2
Rating 10 - Excellent. 221 out of 1006 reviews" "
Rating 8 - Good. 229 out of 1006 reviews" "
Rating 6 - Okay. 185 out of 1006 reviews" "
Rating 4 - Poor. 170 out of 1006 reviews" "
Rating 2 - Terrible. 201 out of 1006 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Josephine

Stayed 1 night in Mar 2024

4/10 Poor

Leila

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Screaming and yelling outside. Trucks practicing backing up at midnight
Stayed 4 nights in Mar 2024
Response from Hotel Management on 20 Mar 2024
Dear Leila, Thank you for sharing your experience. We apologize for any disturbance caused by external noise. Please know that such occurrences are beyond our control, but we understand their impact on your comfort. We appreciate your understanding and hope the remainder of your stay was enjoyable. We hope to have the opportunity to provide you with a more tranquil and pleasant stay in the future.Sincerely,Hotel Management

8/10 Good

LASHAWNA

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024

6/10 Okay

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, their housecleaning in way better than I expected, considering the type of people I've seen come in and out of some of these rooms. No judgement, just surprised but pleased with the stay so far.
Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Mar 2024
Dear Shawna, Thank you for sharing your recent experience with us. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Sincerely,Hotel Management

2/10 Terrible

George

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Floors were sticky. Beds were dirty.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear George, Thank you for reviewing our hotel. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We regret any inconvenience, especially those related to the cleanliness of our rooms, as this is a core focus of our commitment to guest satisfaction. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

8/10 Good

Danielle

Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Shakeem

Stayed 1 night in Dec 2023

2/10 Terrible

Raymond

Heat does not work in room 200 and i called front desk and nobody is answering. My room does not have a smoke detector either.
Stayed 1 night in Dec 2023
Response from Hotel Management on 23 Dec 2023
Dear Raymond, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

2/10 Terrible

Eric

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent.
Stayed 1 night in Nov 2023

6/10 Okay

Catherine

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Outside noise and noise from other rooms was irritating but not bad enough to complain. The shower had hair in it. The hand soap was useless. The "complimentary" breakfast/options were underwhelming to say the least. packaged bars and muffins were terribly dry. The coffee was terrible. But for the price it served its purpose.
Stayed 1 night in Nov 2023
Response from Hotel Management on 30 Nov 2023
Dear Catherine, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed our reasonable price. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities
The property was wonderful, until I found out apparently I have been banned from all there properties and I don't know why.. I have never stayed at a extended stay before and I couldn't get a good reason why I was banned.. the manager did give me a number to call but the initial shock was mind blowing.. them when I tried to get the room for my girlfriend the 2nd night they wouldn't allow her to stay saying something was off because I used my Afterpay app to pay for it... It almost seemed like we were being singles out of accused of trying to pull fraudulent activity or something..
Stayed 1 night in Nov 2023
Response from Hotel Management on 23 Nov 2023
Dear Robert, Thank you for sharing your experience with us. We are very disappointed to learn that you did not receive the hospitality you deserve and that we strive to provide every guest. We sincerely apologize for the inconvenience caused. Please allow us to check with the team what went wrong and find a possible solution to better your experience. Don't hesitate to reach out to us at the hotel for any further queries. Thank you for bringing this to our attention, and we are grateful for your time and consideration. Sincerely,Hotel Management

6/10 Okay

LISA

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel for Biz Trip
Nice hotel. Ice machine would have been a great addition.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 20 Nov 2023
Dear LISA, Thank you for reviewing our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We received many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays, for your convenience. Therefore, we do not have ice machines on our property, and we apologize for your disappointment. Thank you again for being our guest and for your feedback.Sincerely,Hotel Management

4/10 Poor

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Would be nice to know that even with paying ahead on expedia that there's still a $100 ancillary deposit required at check-in. This tidbit of information may have guided me in a different direction.
Stayed 1 night in Nov 2023
Response from Hotel Management on 7 Nov 2023
Dear Eric, Thank you for taking the time to review our hotel. It was disappointing to read that we did not meet your expectations, and we apologize that your stay was anything other than perfect. We are also sorry the deposit policy came as a surprise. Please rest assured that we will share your comments with our leadership team. Feedback such as yours helps us identify areas where we can improve. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back to the area.Sincerely,Hotel Management

4/10 Poor

rodney

Liked: Staff & service
Disliked: Property conditions & facilities
bulbs out
Stayed 1 night in Oct 2023
Response from Hotel Management on 30 Oct 2023
Dear Rodney, Thank you for being our guest. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management

10/10 Excellent

Karen

Liked: Amenities, property conditions & facilities
Very nice room. Clean and quiet.
Stayed 1 night in Oct 2023
Response from Hotel Management on 24 Oct 2023
Dear Karen, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. It was a pleasure having you as our guest, and we look forward to seeing you again.Sincerely,Hotel Management

8/10 Good

Danielle

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
A few problems but mostly alright
Even though the room I booked was non smoking, the bed and the towels all smelled like cigarette. Some towels were also already dirty or stained before they were used.To add to that, the wifi did not work. Overall, it could have been better, but the room did the job and I've definitely seen worse at other places.
Stayed 3 nights in Sep 2023
Response from Hotel Management on 21 Sep 2023
Dear Guest, It is disheartening to see your comment as this is far from what we want our guests to experience. We apologize for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we will address this properly. Moreover, we are sorry to learn about the cleanliness issues with the towels and the problems with the Wi-Fi. We'll address these concerns with our team to ensure a more comfortable and enjoyable experience for future guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

6/10 Okay

Terri

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Patricia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

VICTOR

Travelled with partner
Disliked: Amenities
IT WAS A AVERAGE TRIP AND STAY
Stayed 1 night in Aug 2023

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Aug 2023
Response from Hotel Management on 19 Aug 2023
Dear Brianna, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management

2/10 Terrible

Demetres

Stayed 1 night in Aug 2023

4/10 Poor

DAVE

Stayed 4 nights in Aug 2023

4/10 Poor

Leonid

Stayed 1 night in May 2023

4/10 Poor

Rowland

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stove top but no cook ware, flat ware or a microwave. This is supposed to be extended stay but no means of doing so.
Stayed 1 night in Apr 2023
Response from Hotel Management on 19 Apr 2023
Dear Rowland, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. Additionally, in the future, please know that our front desk is available round the clock to make the most of your visit. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

8/10 Good

Josh

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Kiela

Stayed 1 night in Mar 2023

4/10 Poor

tyrone

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

tyrone

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Mar 2023

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok for a night if no other choice
Stayed 1 night in Feb 2023
Response from Hotel Management on 1 Mar 2023
Dear Michelle, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize for any inconvenience you may have faced. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

2/10 Terrible

Lucio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They only clean your room by weekly twice a month and if you need clean towels or blanket you have to carry it ( Your Self ) to the front desk never again will I return
Stayed 11 nights in Jan 2023
Response from Hotel Management on 23 Jan 2023
Dear Lucio, Thank you for your recent review. We apologize for not meeting your expectations regarding your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. Please revisit us whenever you are in the area. Sincerely,Hotel Management

10/10 Excellent

alea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Suzanne

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were booked here by a booking company after another hotel screwed us over our reservations. We asked for a cat friendly wheelchair accessible room for 2 weeks. What we got was apparently a room that was still being renovated and they still charged full price! Half the furniture/amenities was missing from the kitchen and room. During our stay, the temperature dropped to single digits and the heater gave out and the room was not insolated properly. the room temp dropped to 50/40 degrees during ours stay. There was no toilet paper holder and we never got clean towels again. The manager tried to help with the missing amenities and said he would give us another room but never did. Seems they "forgot" about us. walls are thin. Heard a whole argument next door about someone scammed out or their money, a party in the back, and marital disputes. We were in the smoke free section but no one seems to enforce this as we kept smelling Tabaco and MJ. The trash was piled up so bad outside by the stairs it was basically almost at our door step.
Response from Hotel Management on 6 Jan 2023
Dear Suzanne, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We will follow up with the departments mentioned to reinforce our high standards.Sincerely,Hotel Management

2/10 Terrible

Devin

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy and it smelled horrible stains on sheets seating etc
Response from Hotel Management on 20 Dec 2022
Dear Devin, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

10/10 Excellent

Deshawn

Stayed 1 night in Nov 2022

6/10 Okay

Richard

Stayed 1 night in Nov 2022

10/10 Excellent

Alexis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Don’t like the 2nd floor
Stayed 1 night in Nov 2022
Response from Hotel Management on 18 Nov 2022
Dear Alexis, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

2/10 Terrible

Belinda

Disliked: Cleanliness, amenities, property conditions & facilities
The room felt unclean and smelled bad when we went in. If it hadn’t been so late and we could have found something else we would have left. There was what appeared to be blood on the bathroom door. There was a hole in the ceiling above the shower. The floor felt sticky. It was just a bad experience. The staff was friendly and courteous.
Stayed 2 nights in Sep 2022
Response from Hotel Management on 7 Sep 2022
Dear Belinda, thank you for being our guest. We apologize that upon arrival at your suite, there were housekeeping issues. Our goal is to provide clean, comfortable, and well-maintained suites for our guests, and we fell short in this case. Your feedback is shared with the concerned team to review and instructed to re-check the rooms before allocating to the guest so these issues are not raised. Considering our warm reception, we hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely,Hotel Management

8/10 Good

Cynthia

Stayed 1 night in Aug 2022

4/10 Poor

Dmitriy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff did the best they could, but there's only so much they could do. The hotel was severely understaffed. There was only one person at the front desk, and at check in, there were 4 or 5 guests, so it took over an hour to check in. The carpet was disgusting. It looked so stained, like it hasn't been cleaned in years, and put in in the nineties. TV was tiny, remote didn't work half the time. Shower curtain didn't have the inside liner, paint was peeling everywhere. Smoke detector didn't have a battery in it. The door wouldn't shut tight, and as the room faced a major highway, it was extremely noisy. For $180/night, an hour from the beach, I would expect a little better.
Stayed 2 nights in Aug 2022
Response from Hotel Management on 9 Aug 2022
Dear Dmitriy, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Management

10/10 Excellent

angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Brenda

Liked: Staff & service
Disliked: Property conditions & facilities
The front office Ms. Lovey was amazing and very h
My stay was not that great because of the rooms
Stayed 3 nights in Jul 2022
Response from Hotel Management on 18 Jul 2022
Dear Brenda, although we are so glad that our hospitality impressed you, we are very sorry that the suite you stay was not to your satisfaction. We wish we could have had the opportunity to address your concerns while you were still here; we would have offered you another option. We have also shared your feedback with our housekeeping team to ensure they are always diligent in cleaning and inspecting a room before allocating it to future guests. We truly hope you will consider giving us the chance to make it up to you on another visit. Sincerely, Hotel Management

6/10 Okay

Catherine

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Aysha

Liked: Staff & service
Stayed 5 nights in Jun 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible place!
Room and bedding smelled like cigarettes. Bathroom was not properly cleaned. Used toilet paper roll was sitting on the counter.
Stayed 1 night in Jun 2022
Response from Hotel Management on 14 Jun 2022
Thank you for sharing the specifics of your stay. We sincerely apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each suite for our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

2/10 Terrible

Fernan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I've been going to this place for about 10 years and I don't thints it has been refreshed at all in that time. It would benefit a lot from a power wash, fresh coat of paint and new carpets. This last time I was unlucky and had a group of young folk that partied all night in the hotel room.
Stayed 2 nights in May 2022
Response from Hotel Management on 17 Jun 2022
Fernan, thank you for evaluating your stay and your loyalty to our hotel. We are sorry for any inconvenience you had due to other guests staying at our property. We have noted your additional comment and will share it with the appropriate individuals to make any necessary improvements. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

4/10 Poor

Kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs in bed. Do not stay here!
Got into the room and there were gnats flying around and I had picked a bug off of me in the middle of the night and the hotel staff did nothing about it. Terrible "grab and go" breakfast, not even a coffee maker in the room. I realize it wasn't going to be the nicest place but I would have expected more for almost $200 for the night.
Stayed 1 night in May 2022
Response from Hotel Management on 12 Jun 2022
Kathryn, thank you for taking the time to review our hotel. We regret the disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Our pest control provider has also been alerted, and we will take steps to ensure such issues do not happen in the future. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management