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Reviews of Comfort Inn Manhattan - Midtown West

2.5 out of 5
Comfort Inn Manhattan - Midtown West
548 W 48th Street, New York, NY

Reviews

7.4

Good

Rating 10 - Excellent. 307 out of 1025 reviews" "
Rating 8 - Good. 328 out of 1025 reviews" "
Rating 6 - Okay. 189 out of 1025 reviews" "
Rating 4 - Poor. 90 out of 1025 reviews" "
Rating 2 - Terrible. 111 out of 1025 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from Fatima on 28 Mar 2024
Thank you for your feedback it's very important to us, we appreciate your time.

8/10 Good

Jenn

Travelled with partner
Liked: Staff & service, amenities
We stayed for one night before our cruise. Location is great! Can walk to the cruise pier and also Times Square. The room was tiny but fine to sleep one night. Breakfast was good but crowded and hard to find a place to sit. Front desk was friendly and helpful. We would stay again for one night before a cruise.
Stayed 1 night in Feb 2024
Response from Fatima on 27 Mar 2024
Thank you for your feedback it's very important to us, we appreciate your time.

6/10 Okay

Alien

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Fatima on 27 Mar 2024
Thank you for your feedback it's very important to us, we appreciate your time.

4/10 Poor

Graham

Liked: Cleanliness, staff & service
My room was clean and modern and the bed comfortable. But the room was so small, there was only a gap of about 12 inches between the foot of the bed and a wall unit! The bathroom was appallingly tiny, with only an inch between the toilet bowl and the door when opened. For almost $250 per night, I expect a much better and bigger room. I stayed three nights in a Comfort Inn in Nashville, where my room was far superior-- and much cheaper! The breakfast area located in a small lobby (for goodness sake!), had seating for no more than 30 guests. But the hotel had 80 bedrooms!! Outrageous. I've stayed in hotels all over the world but never had to go back to my room because all the breakfast seats were taken. This is probably one of the worst hotels I've had the misfortune to stay at. Breakfast options for vegetarians who don't eat eggs was very limited. A depressing experience.
Stayed 3 nights in Mar 2024
Response from Fatima on 27 Mar 2024
Thank you for your feedback, we apologize that we did not meet your expectations, and we will address your concerns.

6/10 Okay

Febe

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was ok and the breakfast was good but there was no wifi for 2/3 nights we stayed and we called the lobby and they said they would reset it but it never worked. It would also be nice if they had umbrellas to borrow when its rainy.
Stayed 3 nights in Mar 2024
Response from Fatima on 27 Mar 2024
Thank you for your feedback it's very important to us, we appreciate your time.

4/10 Poor

nitish

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not at all hospitable Very small rooms
Stayed 2 nights in Mar 2024
Response from Marcos on 24 Mar 2024
Thank you for staying with us. We appreciate your feedback. We will be working on your concerns.

4/10 Poor

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deposit need to work on that
Stayed 3 nights in Mar 2024
Response from Marcos on 24 Mar 2024
Thank you for choosing us. We appreciate your feedback and will be addressing your concerns.

10/10 Excellent

Felicida

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Friendly staff!
Stayed 3 nights in Mar 2024
Response from Marcos on 24 Mar 2024
We are glad you enjoyed your stay. Thank you for choosing us. We value your feedback. Hope to see you again soon!.

6/10 Okay

Seonyoung

Business traveller
Please don't use lobby rooms. It was too noisy all day long.
Stayed 1 night in Mar 2024
Response from Fatima on 22 Mar 2024
Thank you for your feedback, we apologize that we did not meet your expectations.

10/10 Excellent

Dilnaz

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean property. Rehana at front desk and Neha were very friendly with check in / check out and telling about parking /uber etc. Over all good property and breakfast options.
Stayed 1 night in Mar 2024
Response from Fatima on 21 Mar 2024
Thank you for your feedback, it's very important to us, we appreciate your time.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fatima on 22 Mar 2024
Thank you for your feedback it's very important to us, we appreciate your time.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was awesome
Stayed 3 nights in Mar 2024
Response from Fatima on 21 Mar 2024
Thank you for your feedback, it's very important to us, we appreciate your time.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night. Overpriced but it’s Manhattan. Room was good no problems
Stayed 1 night in Mar 2024
Response from Fatima on 16 Mar 2024
Thank you for your feedback it's very important to us we appreciate your time.

10/10 Excellent

Paulina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was walkable not to far from empire building. Safe to walk around the area .
Stayed 1 night in Mar 2024
Response from Fatima on 15 Mar 2024
Thank you for your feedback it's very important to us, we appreciate your time

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They pack a lot of amenities into small spaces.
Stayed 2 nights in Mar 2024
Response from Fatima on 15 Mar 2024
Thank you for your feedback it's very important to us, we appreciate your time

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing
Stayed 5 nights in Mar 2024
Response from Fatima on 15 Mar 2024
Thank you for your feedback it's very important to us, we appreciate your time

10/10 Excellent

Akansha

Liked: Cleanliness, staff & service, property conditions & facilities
I love my stay at comfort inn, the staff were really kind i want to especially mention the front desk staff Rihanna and all the others made me feel so welcomed and loved. Its was my first time visiting NYC all the attraction's were close also access to busses. Sure recommendations!
Stayed 5 nights in Mar 2024
Response from Fatima on 15 Mar 2024
Thank you for your feedback it's very important to us, we appreciate your time

6/10 Okay

asim

Liked: Cleanliness, staff & service
It was good but not cost optimal as compared to the offered services
Stayed 3 nights in Mar 2024
Response from Fatima on 12 Mar 2024
Thank you for your feedback it's very important to us

6/10 Okay

Kathy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Fatima on 12 Mar 2024
Thank you for your feedback it's very important to us,

8/10 Good

Maki

Liked: Cleanliness, staff & service, property conditions & facilities
okay👍
Stayed 5 nights in Feb 2024
Response from Fatima on 9 Mar 2024
Thank you for your feedback it's very important to us, and we appreciate your time.

10/10 Excellent

Haitham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience for the 1st visit to new york city
Stayed 2 nights in Mar 2024
Response from Fatima on 7 Mar 2024
Thank you for your feedback it's very important to us

2/10 Terrible

Gleisy

Stayed 3 nights in Mar 2024
Response from Fatima on 27 Mar 2024
Thank you for your feedback, we apologize that we did not meet your expectations.

8/10 Good

Mante

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Fatima on 6 Mar 2024
Thank you for staying with, us we appreciate your feedback.

6/10 Okay

Milena

Travelled with family
Liked: Staff & service, amenities
Cheap hotel in a good location. Very tight rooms with bathroom door next to bed. Continental breakfast was OK, but some items had run out by 9 and room did not have much sitting. It is best to go down for breakfast before 8. Acceptable hotel for the price. Things that can be improved is cleaning and Wi-Fi. There was mold in the bathroom and wall-papered walls were dirty. Wi-Fi worked about half the time I tried. I would still stay here if it is one of the cheapest options in the area.
Stayed 2 nights in Feb 2024
Response from Fatima on 1 Mar 2024
Thank you for your feedback it's very important to us, we appreciate your time.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fatima on 28 Feb 2024
Thank you for your feedback is very important to us, we appreciate your time.

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Fatima on 20 Mar 2024
Thank you for your feedback it's very important to us, we appreciate your time.

10/10 Excellent

Peru Entre Montañas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 2 nights in Feb 2024
Response from Fatima on 27 Feb 2024
Thank you for your feedback it's very important to us, we appreciate your time.

8/10 Good

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view
Stayed 2 nights in Feb 2024
Response from Fatima on 27 Feb 2024
Thank you for your feedback it's very important to us,we appreciate your time.

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful and kind. The rooms were wondeful and had a great view of the city. We had a great time. Thank you!
Stayed 8 nights in Feb 2024
Response from Fatima on 27 Feb 2024
Thank you for your feedback it's very important to us,we appreciate your time.

4/10 Poor

Eugene

Travelled with family
Liked: Cleanliness, staff & service
Stayed one night to catch a cruise, bathroom had no shampoo in the shower. Shower head was terrible. Broke and going everywhere, could hear through all the walls every sound. Breakfast was not good.
Stayed 1 night in Feb 2024
Response from Fatima on 27 Feb 2024
Thank you for your feedback, our apologize we did not meet your expectations.

6/10 Okay

Javier

Business traveller, Travelled with partner
Liked: Cleanliness
Staff and so others,work as robots.Not very friendly,as in the breakfast,they started cleaning and collecting everything while guests are taking there meals… also ,they did not offer the same quality/quantity of breakfast’ products at all times.So if you go at 8:30 am ,you have a breakfast that you won’t have later and viceversa.
Stayed 2 nights in Feb 2024
Response from Fatima on 23 Feb 2024
Thank you for your feedback it's very important to us, we will address your concern with our management.

8/10 Good

Mayra Alejandra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great in overall but the rooms were too small and the breakfast area even smaller and crowded
Stayed 7 nights in Feb 2024
Response from Fatima on 16 Feb 2024
Thank you for your feedback it's very important to us, we appreciate your time

8/10 Good

Sada

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Fatima on 16 Feb 2024
Thank you

10/10 Excellent

Reanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great property could fix bedroom blinds …
Stayed 3 nights in Feb 2024
Response from Fatima on 16 Feb 2024
Thank you for your feedback it's very important to us, we appreciate your time.

8/10 Good

Flor

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, the staff was attentive and friendly. A good place to stay and not very costly.
Stayed 1 night in Feb 2024
Response from Fatima on 16 Feb 2024
Thank you for your feedback it's very important to us, we appreciate your time

2/10 Terrible

Camila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like staying at this property, I had to change rooms TWICE, the light did not work, the heater did not work, the WIFI was not working. The cleaning lady didn’t close my door and my room was open ALL DAY, all my stuff was laying on the floor. Breakfast was terrible and there was not sufficient food for everyone, the manager did not take care of the situation. The hotel is in renovation and it is not working, there is no where to sit, and it is dirty. Our room did not have a number on it. Worst experience of my life
Stayed 5 nights in Feb 2024
Response from Fatima on 16 Feb 2024
We apologize that we did not meet your expectations, we will double our effort to upgrade our hotel and services

6/10 Okay

Deo

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Quiet area .
Stayed 6 nights in Feb 2024
Response from Fatima on 16 Feb 2024
thank you

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was very helpful although it was too crowded to eat at a table. It was a long check in, but short check out.
Stayed 1 night in Feb 2024
Response from Fatima on 21 Feb 2024
Thank you for your feedback it's very important to us,we appreciate your time.

10/10 Excellent

Jhianny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
me gustó mucho es económico es central de manhattan caminando , los cuartos están bien
Stayed 5 nights in Feb 2024
Response from Fatima on 21 Feb 2024
Thank you for your feedback it's very important to us,we appreciate your time.

10/10 Excellent

Aura

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Fatima on 21 Feb 2024
Thank you for your feedback it's very important to us,we appreciate your time.

4/10 Poor

Robert

Travelled with group
We couldn’t get wash clothes they said they had none no remote for the tv took three tries to find one that would work tried to book for oct said they couldn’t book that far ahead when we went to tell them about the tv said why didn’t you tell us when you came for the washcloths because we hadn’t tried the tv yet not he usual service we get from there as we always stay there before a cruise in New York
Stayed 1 night in Jan 2024
Response from Fatima on 21 Feb 2024
Thank you for your feedback, we apologize that we did not meet your expectations.

10/10 Excellent

CHENG

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
一切都不错,就是浴室里的毛巾很脏!
Stayed 1 night in Jan 2024
Response from Fatima on 21 Feb 2024
Thank you for your feedback it's very important to us,we appreciate your time.

10/10 Excellent

SANDRA, san antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Fatima on 21 Feb 2024
Thank you for your feedback it's very important to us,we appreciate your time.

4/10 Poor

Marlon

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When you arrived at the breakfast, some times at 9h30, because we have a baby, some itens was unavailable. And the reception was in remodeling, if lack of breakfast table.
Stayed 4 nights in Feb 2024
Response from Fatima on 21 Feb 2024
Thank you for your feedback, we apologize that we did not meet your expectations.

2/10 Terrible

Rose

Stayed 4 nights in Jan 2024
Response from Fatima on 20 Mar 2024
Thank you for your feedback it's very important to us, we apologize that we did not meet your expectations.

10/10 Excellent

Mithra

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to stay if you wanna roam around manhattan. Most places are walkable. Room service is amazing, didn’t expect to get a good room for a reasonable price.
Stayed 2 nights in Feb 2024
Response from Fatima on 16 Feb 2024
Thank you for your feedback it's very important to us, we appreciate you time

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Fatima on 21 Feb 2024
Thank you for your feedback it's very important to us,we appreciate your time.

8/10 Good

Genise

Liked: Cleanliness
Disliked: Staff & service
None of the staff really spoke to me
Stayed 3 nights in Feb 2024
Response from Fatima on 21 Feb 2024
Thank you for your feedback we apologize that we did not meet your expectations.

8/10 Good

Geri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Toni on 5 Feb 2024
Thank you for your feedback. It's very important to us. We appreciate your time and we are glad that you enjoy your stay at Comfort Inn Manhattan Midtown West.

6/10 Okay

keyum

Disliked: Property conditions & facilities
Shower water
Stayed 1 night in Jan 2024
Response from Fatima on 21 Feb 2024
Thank you for your feedback it's very important to us,we appreciate your time.