Lunch and dinner served, American cuisine

Reviews of The Westin New York at Times Square

4.5 out of 5
The Westin New York at Times Square
270 W 43rd Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 2405 out of 4013 reviews" "
Rating 8 - Good. 940 out of 4013 reviews" "
Rating 6 - Okay. 357 out of 4013 reviews" "
Rating 4 - Poor. 163 out of 4013 reviews" "
Rating 2 - Terrible. 148 out of 4013 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

raghunath, Dallas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice property with good meeting rooms and excellent location
Stayed 3 nights in Apr 2024
Response from Director of Operations on 18 Apr 2024
Dear Raghunath, Thank you for being our guest at The Westin New York at Times Square. We appreciate you sharing how much you enjoyed your property and our dynamic location. We are grateful for the thoughtful remarks, and we hope you will stay with us again soon.Best Regards, David Weishar,Director of Operations

6/10 Okay

Hoang Hai Duong, Canal Fulton

Stayed 2 nights in Apr 2024
Response from Director of Operations on 18 Apr 2024
Dear M. Duong, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Be aware that one block from this hotel is where all the migrants are. Just be careful anywhere you go in the city. We had a wonderful time and the Westin is a very convenient hotel to stay in if you are seeing Broadway shows.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, safe, modern
Stayed 4 nights in Apr 2024
Response from Director of Operations on 17 Apr 2024
Dear Ana, Thank you for the high rating of The Westin New York at Times Square. We are thrilled to know you had a great stay and that our thoughtfully crafted and impeccable accommodations exceeded your expectations. We appreciate your business, and we look forward to hosting you again soon.Best Regards, David Weishar,Director of Operations

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The work on the escalator from the entrance to the lobby, resulting in the down escalator being out of service, was a bit of an annoyance and inconvenience, but overall, it was a nice 3 night stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shoma, Vadnais Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Director of Operations on 17 Apr 2024
Dear Shoma, Thank you for the outstanding rating. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This was my wife's first trip to NYC. We chose this hotel for its proximity to Times Square. When we arrived, we saw that there was pretty significant remodeling going on, with the down escalator from the lobby shut down during our Friday-Sunday stay. This was a mild inconvenience, but I would have appreciated some communication of this before our stay. As we checked in, the clerk informed us that the was a $35 "resort fee" that was going to be added on each day to our room which we could use at the hotel, like for the restaurant. We came to learn that a continental breakfast would cost $29 per person, so we would still have to spend about $30 out of pocket for a bagel and a banana. Our room was not bad, as we had a corner room with a king size bed. We were very surprised to see that the refrigerator was locked and there was no way to heat food, as use of the fridge was an extra charge, as was use of a microwave. The room had a few pieces of paper on the floor in the closet from the previous occupant, but was otherwise in good shape. The hotel staff were very nice. Overall, the location was great, but for the price and the unexpected "resort fee" and being nickeled and dimed for what are in today's world pretty standard amenities, we will not choose to stay there on future trips.
Stayed 2 nights in Apr 2024
Response from Director of Operations on 17 Apr 2024
Dear Mike, Thank you for being our guest and for your review. Please accept our sincere apologies for any inconvenience caused to you and your wife due to our ongoing remodel; we appreciate your patience. We also regret to learn our destination fee came as a surprise to you; please know our fees are listed on our website, and we are sorry if this was not adequately communicated to you. That said, we appreciate knowing you liked our attentive associates and that our dynamic location worked well for your travel plans. Thank you again for all of your feedback, and we hope you will change your mind and give us another opportunity to accommodate both of you on your next visit to the area.Best Regards, David Weishar,Director of Operations

8/10 Good

Ralph

Travelled with partner
Liked: Staff & service, amenities
Very convenient for shows
Stayed 4 nights in Apr 2024

10/10 Excellent

Nabil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. I liked most the use of the destination fee for room orders of food and the complementary museums and cruise tickets as part of the destination fee plan.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 16 Apr 2024
Dear Nabil, Thank you for choosing The Westin New York at Times Square. We are thrilled to know you had a great stay and that you enjoyed the benefits our destination fee provides. It was our pleasure accommodating you, and we look forward to welcoming you back again.Best Regards, David Weishar,Director of Operations

10/10 Excellent

JAMES ALAN, RICE LAKE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Great room for the price.
Stayed 3 nights in Mar 2024

10/10 Excellent

Josepito hernandez

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is exceptional, the best location and easy transportation.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, it was clean and felt modern. Rooms smell clean, they were big and comfortable.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 15 Apr 2024
Dear Michelle, Thank you for the perfect rating of The Westin New York at Times Square. We are pleased to have exceeded your expectations, and we are glad you loved our spacious and impeccable property. It was also a pleasure reading our optimal location perfectly suited to your needs. Thank you again for the generous comments, and we hope you will make us your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

6/10 Okay

Jamilah

Travelled with group
Rooms are tiny and not very well cleaned.
Stayed 2 nights in Apr 2024
Response from Director of Operations on 15 Apr 2024
Dear Jamilah, Thank you for being our guest and for your thoughtful review. We apologize for the disappointment you encountered with our housekeeping service; we will address this appropriately to ensure that such lapses do not happen again. We are also sorry for the concerns you had regarding the size of your guestroom; we appreciate your comments. Thank you again for your feedback, and we hope to have another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for. Best Regards, David Weishar,Director of Operations

2/10 Terrible

Bijan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Motel 6 quality with a Westin logo. A complete train wreck with poor quality hotel room and broken appliances, lights, non-operational phones, dirty carpets, you name it. It was like nothing was touched since the 1980s, except for the shower, which was in good condition.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 15 Apr 2024
Dear Bijan, Thank you for choosing us and for sharing your review. We sincerely apologize for the concerns you outlined in your guestroom. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this appropriately, as our team is dedicated to ensuring that every guestroom is immaculate and welcoming. Thank you again for all of your feedback, and we hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Roxanne

Travelled with family, Travelled with group
Liked: Amenities
Awesome customer service! Great location and super clean! Will be back anytime I’m in New York.
Stayed 2 nights in Apr 2024

10/10 Excellent

Myra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My only concern. When we left we dropped our luggage and packages wit security desk. We failed to get a small brown bag containing a jar of honey. It is special to my granddaughter. I have reached out but so far no response. Please let me know how i can have it sent to me.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 15 Apr 2024
Dear Myra, Thank you for the excellent rating of The Westin New York at Times Square. While we are glad you had an overall pleasant stay, we truly regret to hear that you left behind one of your items while checking out. We have asked our Director of Loss Prevention/Security to look into this personally. We understand your frustration and disappointment, and we will continue to monitor this situation closely and will reach out to you if we retrieve your lost item. We also apologize for the challenges you have faced and any difficulty in reaching our team. Please know, one of our team members will get in touch with you. Thank you again for your patience, and we look forward to speaking with you.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Patricia, Lindenwold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice! The room is very comfortable and location is close to everything in Times Square.
Stayed 1 night in Apr 2024
Response from Director of Operations on 15 Apr 2024
Dear Patricia, Thank you for choosing The Westin New York at Times Square. We are thrilled to know you had a great stay and that our thoughtfully crafted accommodations and dynamic location enhanced your visit. It was our pleasure hosting you, and we look forward to welcoming you back for another exceptional experience.Best Regards, David Weishar,Director of Operations

4/10 Poor

Kai

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Staff & service
I had a reservation, but couldn’t check in until 9:30pm. With the jet leg, my daughter and I were sitting there hours to wait. We were told no rooms ready, would be ready and call me in 1hour @ 8:00pm. No calls, I had to go to the front desk, stil wait, until 9:30pm.
Stayed 1 night in Apr 2024
Response from Director of Operations on 15 Apr 2024
Dear Kai, Thank you for sharing your review of our hotel. We sincerely apologize for the inconvenience and frustration you and your daughter experienced upon arrival. It is certainly not the kind of experience we strive to provide our valued guests. We sincerely regret that your guestroom was not available upon your arrival. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. Your feedback will be addressed to prevent similar situations from occurring in the future. We truly value your comments as they help us improve our services, and we hope to have the opportunity to welcome both of you back and provide you with the seamless stay we are known for.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Mario

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything about our stay!
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on 14 Apr 2024
Dear Mario, Thank you for taking the time to share about your stay at The Westin New York at Times Square. We appreciate your generous compliments, and we are pleased you enjoyed your visit. We hope we will be your home whenever you are in the area.Best Regards, David Weishar,Director of Operations

8/10 Good

Sjarif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Wayne Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and central to most activities
Stayed 6 nights in Apr 2024

10/10 Excellent

maybel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Simone

Liked: Cleanliness, amenities, property conditions & facilities
Staff very polite and helpful
Stayed 3 nights in Apr 2024

10/10 Excellent

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite setup was perfect for our family of 4.
Stayed 5 nights in Mar 2024
Response from Director of Operations on 10 Apr 2024
Dear Craig, It was our pleasure to welcome you to The Westin New York at Times Square. We are thrilled that your experience was perfect from beginning to end. As you discovered, our spacious guestrooms and our Heavenly Bed are meant to relax and rejuvenate you, all while our associates seamlessly take care of all the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you and your family again soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Araceli Torres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Director of Operations on 11 Apr 2024
Dear Ms. Torres, Thank you for choosing us and for taking the time to share your perfect rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin New York at Times Square your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Aki Honda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice hotel
Stayed 4 nights in Mar 2024
Response from Director of Operations on 9 Apr 2024
Dear Guest, Thank you for sharing your gracious review of The Westin New York at Times Square. It was a pleasure to learn our intuitively designed property and convenient location helped enhance your stay. We loved accommodating you, and we look forward to hosting you again soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Everything was great
Stayed 4 nights in Apr 2024

6/10 Okay

Jose Francisco

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beware of receptionist they are awful rude and impatience. Rather have self check in/out that dealing with them
Stayed 4 nights in Apr 2024
Response from Director of Operations on 10 Apr 2024
Dear Mr. Francisco, Thank you for being our guest and for your review. We hope you will accept our deepest apologies for the level of service you received from some of our front desk associates. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Thank you again for your business, and we hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Best Regards, David Weishar,Director of Operations

8/10 Good

YUDELKIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Director of Operations on 10 Apr 2024
Dear Yudelkis, Thank you for choosing The Westin New York at Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The staff were all helpful and pleasant. The hotel is close to shopping and dining in Times Square. We will definitely stay here again when we visit!
Stayed 3 nights in Apr 2024

8/10 Good

Gloria Luz

Travelled with family
Liked: Property conditions & facilities
Walking distance to broadway shows
Stayed 3 nights in Apr 2024
Response from Director of Operations on 9 Apr 2024
Dear Gloria Luz, Thank you for being our guest and for the generous review. We are glad you had a pleasant time with us and that our optimal location in proximity to Broadway theaters worked well for your plans. Thank you again for your feedback, and we hope you will make The Westin New York at Times Square your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. kind of bummed we are a part of Marriott rewards and didn’t realize we wouldn’t get our points till after our stay because we booked on Expedia. Even though our rewards number was showing on the account. Oh well. Still a great stay and experience.
Stayed 4 nights in Mar 2024

10/10 Excellent

Mariel Pagan

Liked: Cleanliness, amenities, property conditions & facilities
Late check in was a downfall but they made up with free breakfast
Stayed 7 nights in Mar 2024

10/10 Excellent

Julie A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Times Square area has become a bit run down then years passed. Lots of scammers everywhere targeting tourists that don’t know any better. The hotel was beautiful and felt very safe.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 8 Apr 2024
Dear Julie A, Thank you for the kind remarks for The Westin New York At Times Square. We are thrilled to know you had a pleasant stay and how much you enjoyed our rejuvenating property. We seek to deliver an awakening experience for all of our guests, so we are glad to see your perfect rating. Thank you again, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location! Staff was lovely and facilities were nice.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 9 Apr 2024
Dear Katherine, Thank you for choosing The Westin New York at Times Square. We are pleased to know you enjoyed your time with us and that you especially loved our thoughtfully crafted property and intuitive associates. It was also a pleasure reading our dynamic location was an added convenience for you. Thank you again for your business, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

8/10 Good

Amit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was good but daily $35 Taxes was not shared during the booking , it is a hidden fees charges unnecessary when you checkin to the hotel.
Stayed 6 nights in Mar 2024
Response from Director of Operations on 8 Apr 2024
Dear Amit, Thank you for choosing The Westin New York At Times Square. While we are glad you enjoyed your time with us, we regret your dissatisfaction with our destination fee. The information regarding this fee is readily available on our website; we do regret if this was not noticed before your arrival. This allows us to offer additional amenities for all of our guests, and we appreciate your feedback. Thank you again for the thoughtful review, and we look forward to welcoming you back the next time your travels bring you to the Big Apple.Best Regards, David Weishar,Director of Operations

8/10 Good

Angelica, Lynwood

Travelled with family and small children
Liked: Staff & service
The staff was friendly and helpful.
Stayed 5 nights in Mar 2024

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating!
Stayed 1 night in Apr 2024

6/10 Okay

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Director of Operations on 9 Apr 2024
Dear Andrea, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very short walk to theaters, subway, and Times Square. Comfortable and clean rooms and helpful staff.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 7 Apr 2024
Dear Heather, Thank you for your generous review and for all the lively things that you had to say about The Westin New York At Times Square, a refreshing retreat in the heart of our energizing city. We are glad you enjoyed your time with us and that our impeccable guestrooms and intuitive associates enhanced your stay. It was also a pleasure reading our dynamic location worked well for your plans. Thank you again for your feedback, and we look forward to your next visit.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location awesome
Stayed 5 nights in Mar 2024

10/10 Excellent

Marjan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great close to everything. The hotel was going under some remodeling, The staffs were great
Stayed 3 nights in Mar 2024
Response from Director of Operations on 8 Apr 2024
Dear Marjan, Thank you for the high rating of The Westin New York At Times Square. We are glad to know you had a pleasant stay and that you especially loved our devoted associates and found our optimal location to be perfect for your plans. That said, we apologize for any inconvenience you experienced due to our ongoing remodel; we appreciate your patience. It was our pleasure accommodating you, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Antonija

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 2 nights in Mar 2024

10/10 Excellent

Dannisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Director of Operations on 8 Apr 2024
Dear Dannisha, Thank you for taking the time to share that your stay at The Westin New York At Times Square was perfect in every way. Located in the heart of Times Square, you can feel the energy and heartbeat of this dynamic city, with shows, shopping, and fine dining just moments from our door. We appreciate your fantastic feedback, and we hope we will be your home whenever you are in the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Maiant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Claire, Walla Walla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are really great; always happy to help and oblige. Got a high floor so the noise wasn't too bad. The resort fee is a little confusing, but you get food credit for it (the food is so over-priced that you'll only get one breakfast or 2 drinks, but it is something) and you can get tour tickets as well. Westin beds are super comfortable. And you can't beat the location of you are a tourist. Would definitely recommend.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 7 Apr 2024
Dear Claire, Thank you for sharing your gracious review of The Westin New York At Times Square. We are thrilled to know you had a great time with us and that our signature Westin Heavenly Bed and intuitive associates enhanced your stay. We are also pleased to read our optimal location added to the enjoyment of your visit. Located in the heart of Times Square, you can feel the energy and heartbeat of this dynamic city, with shows, shopping, and fine dining just moments from our door. Thank you again for your recommendation, and we hope you will make us your home every time your travels bring you to the Big Apple.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A really nice experience at the Westin in Times Square. Excellent service and clean rooms. The best showers we have ever had in a hotel. Amazing housekeeping services. We were disappointed to not have a mini-fridge in the room.
Stayed 5 nights in Mar 2024

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of this hotel! It's perfect. The hotel is also very clean, great staff, and convenient location. Everything is walking distance. I would definitely come back again!
Stayed 1 night in Apr 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great location. The city is boisterous, so if you are a light sleeper, good luck. Overall, the hotel was great
Stayed 3 nights in Mar 2024
Response from Director of Operations on 5 Apr 2024
Dear Manuel, Thank you for sharing your kind review of your time at The Westin New York At Times Square. We are pleased to know our optimal location made your stay more enjoyable. In the heart of Broadway, our hotel is within walking distance of world-class shopping, award-winning restaurants, and New York City's famous landmarks. We appreciate your feedback and hope you will make us your home every time your travels bring you to the Big Apple.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Mar 2024
Response from Director of Operations on 8 Apr 2024
Dear Anna, Thank you for your high rating of The Westin New York At Times Square, a refreshing retreat in the heart of our energizing city. We are thrilled that from check-in through check-out, we were able to provide you with a great stay. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations