Greek cuisine

Reviews of Wellington Hotel

3 out of 5
Wellington Hotel
871 Seventh Ave, New York, NY

Reviews

7.4

Good

Rating 10 - Excellent. 286 out of 1010 reviews" "
Rating 8 - Good. 371 out of 1010 reviews" "
Rating 6 - Okay. 182 out of 1010 reviews" "
Rating 4 - Poor. 93 out of 1010 reviews" "
Rating 2 - Terrible. 78 out of 1010 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Srinivas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Jamie

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for my family in I.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to time square, older hotel but pretty we’l kept.
Stayed 2 nights in Oct 2020
Response from Wellington team on 28 Jan 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Oscar

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was cool with the exception of one issue. The smoke alarm was beeping all night for my entire stay. I reported at least 2 times, once to the greeter and the other time to the front desk. I was told it would get fixed by the time i returned. it was never fixed. Other than this issue the rest was fine.
Stayed 2 nights in Dec 2020
Response from Bryan McManus on 7 Dec 2020
Good Afternoon Oscar, Thank you for taking your time on writing this review. We apologize for any miscommunication on our end and this matter will be looked into further to see what could have transpired. Best of luck on your future travels and hope to see you back as our guest in the future. Sincerely, Bryan McManus Front Office Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Pat, Nv

Travelled with family
Disliked: Cleanliness, staff & service
No me brindaron cambio de tendidos, toallas y fueron solicitadas, ademas no recojieron basura, y es muy incomodo, deberia haber un papel con las nuevas condiciones de servicio, de acuerdo al coronavirus.
Stayed 4 nights in Nov 2020
Response from Bryan M. on 7 Dec 2020
Buenas tardes Pat, Gracias por tomarse el tiempo para escribir esta reseña. Solo me gustaría informarle que hay letreros en cada ascensor en inglés y en español que informan a cada huésped sobre cómo funciona el servicio de limpieza durante la pandemia ... Disculpas si te lo perdiste, pero asegúrate de leer los letreros para está ahí para la conciencia de los huéspedes. Gracias. Sincerely, Bryan McManus Front Office Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Courtenau, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel I going renovating so it was loud and not really aesthetically pleasing although our room was Pleassnt
Stayed 3 nights in Nov 2020
Response from Wellington team on 31 Dec 2020
Thank you for taking your time on writing this review. We apologize for any inconveniences on our end. We appreciate your feedback!!

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Wellington team on 31 Dec 2020
Thank you for taking your time on writing this review. We apologize for any inconvenience on our end. We appreciate your feedback!

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
We were expecting a small cheap room but we got upgraded to a suite! Awesome staff. Clean rooms. They check your temperature when you enter which makes us feel safe. The hotel is about 4 small blocks to times square. And about 4 blocks to central park. There is a small cute cafe underneath the hotel. A subway three building next door. A Starbucks across the street. They have parking about a block away, it's a small walk you do pay though but you get a discount if you get your ticket stamped. One bad thing. The heaters barely worked in out room.
Stayed 2 nights in Oct 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jose

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 6 nights in Oct 2020

8/10 Good

Verified traveller

Stayed 8 nights in Oct 2020

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2020

2/10 Terrible

Cyn, Time square

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I could’ve been , the were under construction the gaz was terrible over there , never again
Stayed 8 nights in Oct 2020
Response from Bryan M. on 27 Oct 2020
Good Day Ms.Wynter, It is unfortunate for your terrible experience here at the Wellington. I have sent you an email to your gmail account and would be happy to hear more about what the possible worsts were for I am here to make sure no other guest experiences this. Thank you for your time in this review and I hope to hear back from you soon. Sincerely, Bryan McManus Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baby amazing experience baby amazing amazing amazing oh my God I love
Stayed 1 night in Oct 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Janelle

Liked: Cleanliness
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

La'Kendrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Weekend (30 adjacent)
Very nice location and I happened to have a nice view of Central Park. Nice big bed to enjoy.
Stayed 2 nights in Oct 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Corinne

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2020

8/10 Good

Krystal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a clean hotel. No valet parking available the elevators r small. The bed was very comfortable!!!
Stayed 1 night in Oct 2020
Response from Bryan M. on 19 Oct 2020
Dear Ms. Krystal, Thank you for taking the time on this review. We appreciate your response and would just like to mention that due to COVID valet service has been temporarily removed until further notice. Once we have a better understanding of the virus is when we can go back to Valet. I hope locating the garage wasn't too much of a burden and we are glad you enjoyed your stay with us. Hope to see you again soon! Safe Travels. Sincerely, Bryan M. Front Office Manager Wellington Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adrian, Washington DC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time ever, great location right next to the subway station!
Stayed 2 nights in Oct 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and all over the place. They didn’t have their COVID information and processes/procedures ready for the guests and their way of explaining fees was unprofessional. Every time we asked them a question they just blamed it on “the union”. As a guest I don’t know what a union is and I frankly don’t care because that’s between the hotel and the labor union and blaming things on them makes the hotel look bad and like they don’t have a good relationship with their partners. Overall the stay was disappointing.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not Fair
It was good overall except the main room didn’t have any heat. They came in a timely manner to fix it. But it still didn’t work. I was told by the front desk I would receive a $20 discount never happened.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Wellington team on 31 Dec 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Julius

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Brian, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Courteous staff and very clean. Cleaned daily.
Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
It was nice I enjoyed staying there but the gift shop charged 3$ for water
Stayed 8 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is really good and the place is clean
Stayed 8 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Wellington during this craziness with the virus. Our stay was so wonderful. The staff was just amazing and so compassionate when we needed to leave early. I would stay here time and time again.
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service. My favorite hotel to stay in the area.
Stayed 2 nights in Mar 2020

6/10 Okay

Nesreen, Erbil, kurdistan

Business traveller
Liked: Staff & service
The location was a huge attraction for me to chose this hotel but was disappointed with the quality of rooms and public sapces. Although there was some renovation work undergoing. I must mentioned my great appreciation though to the front desk and management staff who accommodated my sudden change of travel plans. I would go back to be close to what New York has to offer
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Fantastic stay, with a few rough edges
The headline is that I had the best vacation in New York I could've hoped for and the Wellington Hotel was a pivotal part of that experience. The beds are exceptionally comfortable, my friend and I did about 46 miles of walking over the course of our stay and the bliss of diving into those beds at the end of each day never got old. Absolute 10/10 on that point. The staff were fantastic and friendly as well, I couldn't fault them at all and the location of the Hotel is absolutely perfect. A short walk from Central Park and Times Square with easy metro station access. The Hotel itself felt a little worn and dated, the style of the hotel is old fashioned which I loved about it but things like loose door handles, intermittently working air conditioner, loose taps in the bathrooms all gave the impression the Hotel needed a little TLC. They are doing some extensive refurbishment in the lobby though so that might already be in the works. Another change I think would go along way would be to modernise the TV set-up. A lot of places have smart TV's now-a-days that you can cast too or use to watch Youtube/Netflix so having such a basic cable set-up with limited channels was a drawback, especially as some of the hotels we considered had that level of set-up for the same price. Overall I really loved the Hotel and hope to return someday, but think that there's some small touches/around the edges work that could really level up the whole experience.
Stayed 9 nights in Mar 2020

8/10 Good

Matt, Boston, MA

Liked: Cleanliness, staff & service, amenities
This was a great spot to stay for my first visit to New York City. The woman that checked me in was so welcoming and friendly. I was able to check in early and she upgraded me from a Queen Room to a King Room. The bed was comfortable. My only issue with the room was the plumbing in the shower. It is old and was very difficult to get to a tolerable temperature. The hotel is in walking distance to both Central Park and Times Square.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character I like the feel of an old hotel!! The staff was very professional and nice
Stayed 3 nights in Mar 2020