2 bars/lounges, rooftop bar

Reviews of Hilton New York Fashion District

4 out of 5
Hilton New York Fashion District
152 W 26th Street, Manhattan, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 447 out of 1015 reviews" "
Rating 8 - Good. 292 out of 1015 reviews" "
Rating 6 - Okay. 158 out of 1015 reviews" "
Rating 4 - Poor. 58 out of 1015 reviews" "
Rating 2 - Terrible. 60 out of 1015 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jahayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

robertson julius

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Robertson, we're pleased to hear your experience at Hilton New York Fashion District was positive. Thank you for recognizing our wonderful team members. We strive to provide the highest level of service and appreciate your kind words. We look forward to your next stay.

10/10 Excellent

April Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
April, thank you for choosing Hilton New York Fashion District. We're thrilled to know that your experience with us was enjoyable. We eagerly look forward to welcoming you back in the future!

10/10 Excellent

Mindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, nice staff, walkable area
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Mindy, we're thrilled to know that you found the Hilton New York Fashion District to be spotlessly clean and situated in an accessible location. We're also pleased you appreciated our nice team. Your positive feedback fuels us to continually provide impeccable service. We're looking forward to hosting you again.

10/10 Excellent

Ritesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great.
Stayed 2 nights in Mar 2024
Response from Hilton Fashion District on 21 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and work hard to ensure all guests have a satisfactory experience while lodging with us. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Ice machine in basement and didn’t work
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Cameron, thank you for your feedback. While the Hilton New York Fashion District is delighted to hear that your overall stay was satisfactory, it's disappointing that you encountered an issue with our ice machine. Please rest assured, we have addressed this with the team to ensure our facilities are always operational. We look forward to welcoming you back for a future stay.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Leslie, thank you for your rating. At Hilton New York Fashion District, our guests' satisfaction is paramount. Since you did not leave a comment, we hope you had a delightful stay with us overall. Please don't hesitate to share more about your experience. We’re looking forward to your next visit soon.

10/10 Excellent

ANNA, Laguna Beach

Liked: Amenities
Wonderful staff and nice restaurant
Stayed 5 nights in Jan 2024
Response from Customer Service on 17 Mar 2024
Anna, it's delightful to hear that you had an enjoyable stay at the Hilton New York Fashion District and appreciated our wonderful team members and delightful on-site restaurant. We thank you for your commendations and look forward to welcoming you back in the future.

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
would book here again! was greeted day one by friendly staff wish I would’ve gotten their names. Helped us locate market/restaurants nearby bec we arrived so late due to flight delays etc, very helpful.
Stayed 3 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Michelle, it's fantastic to learn you had a wonderful stay at the Hilton New York Fashion District. We're thrilled you found our team members to be welcoming and helpful in suggesting nearby food options, especially after a delayed flight. Your remarks are greatly appreciated and we look forward to possibly hosting you again in the future. Safe travels until then!

10/10 Excellent

Francisco, Long Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great They don’t have hidden fees like other hotels Very clean. Staff was really helpful When I was ready to check out they had a taxi for me ready to take me to the airport!
Stayed 3 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Francisco, we're so delighted you appreciated your time at Hilton New York Fashion District. It's wonderful to hear that our commitment to cleanliness and great customer service stood out during your stay. We're also glad that our team's assistance, including arranging a convenient taxi service for your departure, left a positive impact. Your kind words have been shared with our team members. We eagerly anticipate your return to offer another flawless experience.

10/10 Excellent

Stan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean convenient
Stayed 5 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Stan, thank you for sharing your wonderful experience. The Hilton New York Fashion District prides itself on maintaining cleanliness and convenience for guests. We look forward to your next visit!

10/10 Excellent

Mikhail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Mikhail, thank you for your feedback. It's great to know that you had a satisfying experience at Hilton New York Fashion District. Our team members strive to ensure our guests leave with pleasant memories. We look forward to hosting you again in the future.

8/10 Good

Chanel

Travelled with group
Liked: Cleanliness
Basic but good hotel in a convenient location.
Stayed 3 nights in Feb 2024
Response from Customer Service on 12 Mar 2024
Chanel, it's wonderful to hear you appreciated the convenient location of the Hilton New York Fashion District. We're glad that our property met your needs and we look forward to welcoming you back on your next visit to the city.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty noisy, but I kind of expected that since it is located right in the middle of Chelsea NY. PERFECT LOCATION !
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Charles, it's fantastic to hear that you appreciated the prime position of Hilton New York Fashion District! We acknowledge that being in the heart of Chelsea NY, it can sometimes be a lively area. We greatly appreciate your understanding, and look forward to welcoming you back in the future.

2/10 Terrible

joud

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
We appreciate your feedback, Joud.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Excellent

AVONELLE

Stayed 3 nights in Feb 2024
Response from Customer Service on 27 Mar 2024
Avonelle, thank you for your high rating of the Hilton New York Fashion District! It's rewarding to see that your experience with us was enjoyable and met your expectations. We hope to welcome you back on your next visit to the city.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed at this property several years ago . I’m familiar with the area and like that you have subway and bus access to about anywhere in the city !!!
Stayed 4 nights in Mar 2024
Response from Customer Service on 6 Mar 2024
Thomas, we're thrilled to hear of your enjoyment at Hilton New York Fashion District. It's rewarding to know you appreciated our accessible location close to public transportation. Your familiarity with our property truly means a lot. We hope to serve you again in the future.

8/10 Good

Mahamoud, Montreal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was correct. A lil but disappointed for a 4 stars hotel but the staff make you forget about it. The staff was gentle and kind from the check in to the check out. I had a good experience overall. Thanks
Stayed 3 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Mahamoud, we appreciate your feedback and we're glad to hear that our team members at Hilton New York Fashion District added to your overall positive experience. We strive for perfection in every aspect, so your comments will certainly guide us to better ourselves. Looking forward to welcoming you back.

6/10 Okay

mercedes, odessa

Business traveller
Liked: Staff & service
No space to hold buisness meeting. They say there is restaurant space but its closed most of the day with no access.
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
Mercedes, we appreciate your feedback and realize that the availability and access to our meeting spaces did not meet your expectations during your stay. While our restaurant area doubles as a space for business gatherings, we understand the need for its consistency of use. Your insight will be valuable for our future enhancements and we hope to have another chance to provide you with a more satisfying experience.

8/10 Good

Aly

Stayed 6 nights in Feb 2024
Response from Customer Service on 23 Mar 2024
We appreciate your lovely rating, Aly!The satisfaction of our guests is important to us so we can't wait to see you back again at Hilton New York Fashion District soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Mikayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights and it was great, check in and out was smooth and easy and the rooms were clean, housekeeping was great and the people were friendly.
Stayed 3 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Mikayla, thank you for sharing your feedback. It's delightful to hear of your smooth experience at Hilton New York Fashion District. Our team members work hard to uphold the highest standards of cleanliness and friendliness. We hope to have the pleasure of your company again in the future.

8/10 Good

Cathleen De La

Travelled with family
Liked: Amenities
First time being in new york and I didn’t realize for this hotel there was not any parking garage on the site. This hotel used a parking garage about a half a block away. I was told by the attendant there that they reserve only 49 spaces for the hotel yet there are over 200 rooms there. Basically, it was first come first serve. As for the hotel itself, it was nice but you could hear through the walls. Also I had to ask to get my room cleaned which I thought that thus was standard.
Stayed 2 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Cathleen, thank you for sharing your recent experience at the Hilton New York Fashion District. We're glad you described the hotel as nice, but regret that the parking arrangement and soundproofing didn't quite match your expectation. We endeavor to ensure a seamless experience for all our guests. On the housekeeping note, please know we've adopted flexible room servicing options for our guest's comfort. Your feedback is beneficial for progress in these areas. We hope to see you again for a more seamless stay in the future.

10/10 Excellent

Amirul, Brentwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient - walking distance to subway , shopping, times square.
Stayed 3 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Amirul, it's great to hear that the strategic location of Hilton New York Fashion District added to the convenience of your trip. We're also pleased you found local transport and a plethora of shopping options at arm's reach. Your positive note sets the benchmark for the kind of exceptional stay we strive to provide. We hope your travels bring you back soon for another memorable visit.

8/10 Good

Ja'Nette, Bucksport

Stayed 3 nights in Feb 2024
Response from Customer Service on 23 Feb 2024
Thank you for the 4/5 rating, Ja'Nette!We are excited to see that you had an enjoyable experience at Hilton New York Fashion District. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Good

Hue

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good hotel restaurant, parking service is bad cost me 50$ every use time and my car is parked on street. Street is dirty, many garbage bags. Hotel room is small.
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Hue, we're delighted to know that you appreciated our restaurant offering at the Hilton New York Fashion District. Your feedback regarding the parking situation has been noted. New York can have challenging parking conditions, and we strive to keep our fees competitive within the market. We regret to learn about your concern about the surrounding cleanliness, which unfortunately is beyond our control. We apologize for any inconvenience caused by the size of the room. Our aim is to ensure comfort and efficiency despite the spatial limitations typical to New York properties. We appreciate your feedback and trust your next visit will be satisfying in all respects.

6/10 Okay

Olufemi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the area
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Olufemi, thank you for sharing your thoughts. We're pleased to hear that you appreciated the location. Should you remember any other aspects of your stay that you'd like to share, or have any suggestions for improvements, we'd be thrilled to hear from you.

4/10 Poor

Matt

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Matt, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 Excellent

Getahun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location very friendly staff.
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Getahun, it's delightful to hear that the Hilton New York Fashion District was ideally located for your needs, and that our colleagues provided you with a warm welcome. We strive to create a friendly and welcoming environment for all our guests. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service
It was fine.
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Feb 2024
Philip, it's good to know your stay at the Hilton New York Fashion District met your expectations. We appreciate your succinct review and hope to host you again in the future.

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
We appreciate you sharing this positive rating, Nicolas!The comfort of our guests is important to us so we can't wait to see you back again at Hilton New York Fashion District. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
Janet, it's fantastic to hear that your stay at the Hilton New York Fashion District was a positive experience! We're committed to providing excellent service and five-star experiences and we're thrilled to know we achieved this during your stay. Thank you for your rating on Expedia and we hope to welcome you back soon!

10/10 Excellent

Mohamed Taimour, Ruislip

Stayed 4 nights in Jun 2023
Response from Customer Service on 20 Mar 2024
Mohamed Taimour, thank you for leaving your rating following your stay at Hilton New York Fashion District. It delights us to hear that your experience was a positive one. We eagerly anticipate your return and the opportunity to provide you with another exceptional stay.

2/10 Terrible

Isaiah

Disliked: Cleanliness, staff & service, property conditions & facilities
Worse hotel I’ve stayed in
Stayed 2 nights in Dec 2023
Response from Customer Service on 5 Feb 2024
Isaiah, thank you for taking the time to share your experience. It's regrettable to hear your stay didn't meet expectations. Continuous improvement is important to us, and we always welcome feedback to help achieve this. We hope to have the opportunity to provide a more satisfactory experience on a future visit.

8/10 Good

Ravi

Good
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Thank you for taking the time to share your review with us, Ravi!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hilton New York Fashion District. Thank you and have a wonderful day!

10/10 Excellent

Krisztina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Krisztina, it's wonderful to hear that you had a fantastic experience at the Hilton New York Fashion District. We appreciate your top rating and hope you'll consider staying with us again on your next visit to the Fashion District. Thank you for choosing us!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall
Stayed 4 nights in Dec 2023
Response from Customer Service on 24 Jan 2024
Anthony, thank you for your kind feedback. It's wonderful to know that your stay at Hilton New York Fashion District was enjoyable. We're looking forward to your next visit.

10/10 Excellent

Albert

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on 25 Jan 2024
Albert, thank you for choosing Hilton New York Fashion District as your destination of choice and submitting an Expedia rating. We appreciate your review as it assists us in continually improving our guest experience. We're delighted that you had a fantastic stay, and we look forward to your next visit. Safe travels!

6/10 Okay

Janelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was pretty outdated and run down. The location was good and we booked a double bed which was nice considering that can be difficult in New York. The staff was all really friendly though and there is a cute bar with live music and a rooftop bar in the hotel.
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan 2024
Janelle, your feedback is appreciated. It's great to read that the charm of our location and the comfort of our double bed added to your experience. Our team members will be delighted to know that their friendly nature was noted. As for the decor, we're always considering upgrades to keep the experience refreshing for our guests. The rooftop bar and live music at our on-site bar are indeed delightful amenities that we offer, we're glad you enjoyed them. Thank you for choosing the Hilton New York Fashion District.

8/10 Good

Rashad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on 2 Feb 2024
Rashad, thank you for leaving a 4-star rating for your stay at the Hilton New York Fashion District. We're thrilled that your experience was worthy of such a fantastic rating. We look forward to making your next stay even more remarkable. Safe travels until then!

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay here! It was Affordable and had everything we needed. Quiet and great location
Stayed 2 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Lauren, it's terrific to hear you had an enjoyable stay at Hilton New York Fashion District. We're elated our competitive pricing and comprehensive amenities met your needs. Additionally, we're pleased our convenient and serene location added to your positive experience. We warmly invite you back for another wonderful stay with us on your next visit to New York.

8/10 Good

faustino

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thank you for taking the time to leave us a 4/5 rating, Faustino!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hilton New York Fashion District.

8/10 Good

faustino

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Faustino, thank you for choosing to stay at Hilton New York Fashion District and rating us. We're delighted to know your experience was pleasing. We would love to hear any details about your stay that you wish to share as we continue striving to provide top-notch service. We look forward to welcoming you back.

8/10 Good

rocio

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
I really like this Hotel, the only thing was the shower, it was cold, but they fixed really fast. Thank you I will back for sure.
Stayed 5 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Rocio, it's delightful to hear you enjoyed your stay at the Hilton New York Fashion District. We appreciate your understanding of the swift resolution to the issue regarding the shower. Our team members strive to ensure prompt responses to any concerns. We're eagerly looking forward to welcoming you back.

8/10 Good

Delsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Delsa, it's great to hear that your stay at Hilton New York Fashion District met your expectations. We strive to provide a memorable experience to our valued guests. We are pleased to have served you well, and hope to be your top choice when you visit New York again in the future!

10/10 Excellent

Andrea

Liked: Cleanliness
Response from Customer Service on 13 Jan 2024
Thank you for the wonderful rating, Andrea!It's fantastic you enjoyed your time at Hilton New York Fashion District so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Georgina

Stayed 10 nights in Dec 2023
Response from Customer Service on 26 Jan 2024
Thanks for the amazing rating, Georgina!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton New York Fashion District!

10/10 Excellent

Chloé

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Chloé, we are delighted to know you had a wonderful experience at Hilton New York Fashion District. We're looking forward to welcoming you back for another excellent stay in the future.

6/10 Okay

Masis

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Masis, thank you for choosing Hilton New York Fashion District and taking the time to rate your stay. We understand that there's always room for improvement and would welcome any further feedback you might have. We hope to have the opportunity to offer a more remarkable experience on your next visit.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 25 Jan 2024
Cristina, thank you for taking the time to rate your stay at Hilton New York Fashion District. We're thrilled that you enjoyed your time with us and hope to see you again soon!

10/10 Excellent

Carlos Moreno

Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Thanks for the outstanding rating, Carlos!We're delighted your time at Hilton New York Fashion District was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.