Exterior

Reviews of Hilton Garden Inn Queens/JFK Airport

3 out of 5
Hilton Garden Inn Queens/JFK Airport
14818 134th St, Jamaica, NY

Reviews

7.4

Good

Rating 10 - Excellent. 377 out of 1081 reviews" "
Rating 8 - Good. 270 out of 1081 reviews" "
Rating 6 - Okay. 185 out of 1081 reviews" "
Rating 4 - Poor. 123 out of 1081 reviews" "
Rating 2 - Terrible. 126 out of 1081 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport with free shuttle to jfk. You get the great location with good rooms. Don’t get the breakfast. $22 for eggs sausage bacon with some carb options and juices.
Stayed 1 night in Apr 2024

10/10 Excellent

Joyce

Travelled with family, Business traveller
Liked: Amenities
The restaurant was amazing with excellent service and good food and drinks. Took forever to get hot water for showers- the only real negative.
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Joyce, Thank you for mentioning how much you enjoyed dining with us! We are also glad to hear that we exceeded your expectations with our restaurant services. We work hard to provide everything you need for the perfect getaway. Please know for future visits, our front desk is always here to ensure you have a pleasant and comfortable experience. Thank you for choosing Hilton Garden Inn Queens/JFK Airport, and we hope you will be able to stay with us again soon.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Good

Tresha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Tresha, On behalf of our team at the Hilton Garden Inn Queens/JFK Airport, thank you for the generous rating. We strive to deliver clean, comfortable accommodations combined with good service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Good

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is going through renovation overall good stay
Stayed 4 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Yolanda, Thank you for your review of the Hilton Garden Inn Queens/JFK Airport. We are pleased to know you enjoyed your overall stay with us. However, we are sorry for the inconvenience you experienced due to our ongoing remodel. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excellent

ALFREDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Alfredo, On behalf of our Hilton Garden Inn Queens/JFK Airport team, thank you for the excellent rating. Knowing our prime location, which is near the airport and ideally suited to your plans, is delightful. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a one night stay after a late arrival at JFK.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Judith, We know that traveling can be challenging enough, so we at the Hilton Garden Inn Queens/JFK Airport strive to make it stress-free for all our guests! We are delighted to know that we were able to provide you with a bright-hearted experience during your stay and that our proximity to the airport was perfect for your needs.Should your travels bring you back this way, it would be our pleasure to host you again.Best Regards,Teresa ValenzuelaGeneral Manager

2/10 Terrible

David, Apex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Response from General Manager on 7 Apr 2024
Dear David, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Best Regards, Teresa Valenzuela General Manager

8/10 Good

Isabella

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Isabella, We are pleased to receive your generous rating. Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We hope to have the pleasure of accommodating you again whenever your travels bring you back to our area.Best Regards, Teresa Valenzuela General Manager

10/10 Excellent

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice front desk staff. Clean except the shower water came out brown. Ran the waterr for awhile before showering.
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Phyllis, Thank you for the kind review of your stay at Hilton Garden Inn Queens/JFK Airport and especially for complimenting our associates. It is always our goal to provide an outstanding, bright-hearted experience, and we are delighted we could be a part of making your visit so memorable! However, we regret any concerns you had with the water while showering. We will look into this with our team, and we appreciate you bringing this to our attention. We look forward to welcoming you again whenever your travels bring you back to New York.Best Regards, Teresa Valenzuela General Manager

10/10 Excellent

Jim

Very comfortable bed, large room and great shower
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Dear Jim, On behalf of all of us at Hilton Garden Inn Queens/JFK Airport, thank you for the wonderful rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to New York, and we hope we continue to be your hotel of choice whenever you return to the area.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy shuttle to the hotel for JFK. Friendly and helpful.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Tonia, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience throughout our hotel and that you appreciated the convenience of our shuttle service. It was a pleasure to read that you found our staff helpful and friendly. Reviews such as yours mean a lot. We look forward to welcoming you back to Hilton Garden Inn Queens/JFK Airport.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excellent

Roshni

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Roshni, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

2/10 Terrible

Rosa

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Hi, when we stayed here on March 15th we were on a layover. When we got back to the hotel from dinner we could not enter our room. The door lock mechanism was broken. We waited 2.5 hours in the lobby until 3 in the morning for them to replace our lock. We had to be at the airport at 4am… staff did not seem in any rush to get us into our room nor did they apologize or offer any compensation. I have email that specific hotel and the corporate emails with no response. $200 wasted.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Rosa, Thank you for choosing us and for sharing your comments. It is very understandable how these issues with your door lock detracted from a relaxing and seamless visit. Your comfort and convenience are important to us, and we apologize for the inconvenience this caused. We strive to create an exceptional, memorable stay for each guest; we regret falling short. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to the city. We hope you will revisit and give us another chance to provide you with the seamless stay you deserve.Best Regards, Teresa Valenzuela General Manager

10/10 Excellent

HC, WALDORF

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s fine for a one night layover stay. Staff is very accommodating. It was clean.
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear HC, Thank you for staying with us and for the excellent review. We enjoyed having you as our Hilton Garden Inn Queens/JFK Airport guest. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. It is always our goal to provide an outstanding, bright-hearted experience, and we are delighted we could be a part of making your visit so memorable! We look forward to welcoming you again.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 Okay

Annette

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The bathroom sink wouldn't drain. The TV needed access through my phone. It's much easier to just turn on the TV and have it work after a long tiring flight instead of having to do all sorts of tech tricks just to watch TV. The place was under construction and felt cheap and dirty.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Annette, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Best Regards, Teresa Valenzuela General Manager

6/10 Okay

Lien

Shuttle is infrequent and often late especially on the pick up side.
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Lien, Thank you for sharing your review of our hotel. We are very sorry you waited so long for our shuttle. Sometimes, traffic or weather issues compromise our schedule, and we apologize for any inconvenience this caused you. We appreciate your patience. We have taken steps to ensure this does not occur again. We hope to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 Okay

Cecile

Travelled with family
Disliked: Staff & service
What I did not like was before I arrived, I called several times to inform the staff that I would arrive late and my efforts were fruitless! I did arrive late on Wednesday March 6th/24 and was told that my family of 3 adults had to sleep on 1 king bed when I reserved ,2 double beds. I was tired and disappointed. I had to request a cot. I have never had such an experience of not having my request honoured at any previous hotels. Secondly, I was told that I was eligible for the "honour" membership and would receive 500 bonus points along with 1 free night for future stay but was disconnected 3 times when attempting to enrol. My experience was disappointing!
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Cecile, Please accept our apologies for the issues with your reservation. We truly regret the inconvenience you and your family encountered. We want every guest to have a memorable stay; therefore, we regret this was not your experience. Also, we apologize for the lack of response to your phone calls while enrolling for the membership. Your satisfaction is of utmost importance to us. We hope you will return so we can provide you with the exceptional hospitality you deserve on your next visit to the area.Best Regards, Teresa Valenzuela General Manager

10/10 Excellent

Tarek

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under renovation- but room were clean and staff where professional and friendly
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Tarek, Thank you for reviewing your stay at Hilton Garden Inn Queens/JFK Airport and for the generous words about our comfortable, clean accommodation and friendly service. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. We look forward to welcoming you back the next time you are in the area!Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Good

Harikrishna, Nassau

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Harikrishna, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing all our guests with a comfortable and pleasing atmosphere. Therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excellent

Kisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Kisa, Earning such an excellent title is a pleasure! Thank you for mentioning how much you loved your overall stay. We all at Hilton Garden Inn, Queens/JFK Airport, appreciate your generous compliments. We thoroughly enjoyed hosting your visit to New York and look forward to many more in the future.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Moshe, Thank you for your excellent Hilton Garden Inn Queens/JFK Airport review! We are delighted our hotel is ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to New York.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excellent

PETER

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Peter, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Hilton Garden Inn Queens/JFK Airport, and we hope to see you again soon. Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Good

Melisia

Liked: Cleanliness, staff & service, property conditions & facilities
The parking is an issue. The parking area gets full fast and you on your own to park on the street. I didn't like that at all.
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Melisia, Thank you for reviewing your recent stay with us. We apologize for any frustrations you experienced due to parking issues, and we appreciate you for your patience. Please know for future visits, our front desk is always happy to assist you with matters like this. We always seek opportunities to improve our guest experience, so we are grateful for your feedback. I hope you enjoyed the trip to New York. It would be a pleasure to host you again.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 Okay

Lauren

Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Lauren, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience that exceeds our guests' expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

4/10 Poor

Aman

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Parking is first come first served. Never heard this at any hotels in north america. Room had leaking water on floor, they changed the room but got smaller double beds for thw price of queen beds. Good luck with parking on the road, its a mess.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Aman, Thank you for reviewing your recent experience at our hotel. We apologize for the parking and water leaking issue in the room and assure you that we are taking action to avoid such concerns in the future. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excellent

Albert

Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Albert, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hilton Garden Inn Queens/JFK Airport. We'd love to host you again someday for yet another unforgettable visit.Best Regards, Teresa Valenzuela General Manager

8/10 Good

Talal

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice hotels to stay before your flight
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Talal, We are pleased that you loved so much about staying with us, and we will certainly share your compliments with our entire staff. It was a true pleasure having you as our guest here at Hilton Garden Inn Queens/JFK Airport. We hope to see you again soon. Best Regards, Teresa Valenzuela General Manager

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Short overnight stay for connecting flight out of JFK. Shuttle hours limited to airport so we had to Uber there at 11 pm and Uber back to airport at 5:30 am because it was outside shuttle hours. Bed was comfortable and desk staff was very nice.
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Douglas, Thank you for the generous review of Hilton Garden Inn Queens/JFK Airport. We are glad you loved our comfortable beds, clean, well-appointed rooms, and nice front desk staff. It is our goal to provide you with an excellent stay, and we know how important it is to get a great night's sleep. We will be sharing your comments with the shuttle service provider to ensure they are more consistent with our guests' travel needs. We appreciate your feedback and look forward to your next visit.Best Regards, Teresa Valenzuela General Manager

2/10 Terrible

Tural

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To bad
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Tural, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards, Teresa Valenzuela General Manager

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was good; dining satisfactory. Disappointed- no pool or hot tub
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Harold, Thank you for taking the time to let us know how much you enjoyed our hotel. It's great to hear that you loved our comfortable beds and got a great night's sleep. We are glad you could take advantage of being able to dine in our hotel restaurant and share your experience. Thank you again for your lovely comments. We look forward to your next visit.Best Regards, Teresa Valenzuela General Manager

10/10 Excellent

Hilda

Business traveller
Liked: Amenities
Response from General Manager on 22 Jan 2024
Dear Hilda, Thank you for choosing your stay at Hilton Garden Inn Queens/JFK Airport. We also take this opportunity to thank you for the outstanding rating. We are delighted that we were able to provide you with a great stay. It was a true pleasure to have you as our guest, and we hope to see you again soon.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Good

Melinda Hsu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Staff were very pleasant. Restaurant options limited but good. Full bar. Felt a little downscale but fine for just one night of convenient location.
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Melinda Hsu, Thank you for the fantastic review of Hilton Garden Inn Queens/JFK Airport. We are glad our location was convenient for everything you wanted to do on this visit. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We appreciate your feedback and look forward to your next visit.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excellent

Laxman

Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Laxman, We are thrilled you had an excellent stay at Hilton Garden Inn Queens/JFK Airport, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Scott, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hilton Garden Inn Queens/JFK Airport. We hope to have the pleasure of doing so again on your next visit to JFK.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Good

Wayne

Travelled with partner
Liked: Amenities
Response from Teresa Valenzuela General Manager on 12 Jan 2024
Dear Wayne, Thank you for the friendly rating. We are delighted that we could provide you with a satisfactory stay at Hilton Garden Inn Queens/JFK Airport from check-in through check-out. We look forward to your return and wish you all the best with your future travels.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excellent

Courtney

Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Courtney, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Hilton Garden Inn Queens/JFK Airport. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thanks for choosing us, and we hope to see you again soon.Best Regards, Teresa Valenzuela General Manager

6/10 Okay

Colin, Hamilton

Liked: Cleanliness, staff & service
Friendly staff, clean room. Smelled heavily of air fresheners. I recommend regardless.
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Colin, We appreciate the valuable feedback about your stay. We strive for excellence, so we are thrilled you enjoyed our clean room, fresh atmosphere, and friendly staff. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit JFK.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excellent

Frank, Trumbull

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right at JFK so noisy due to jets! Bed was comfortable and bathroom was fine. Convenient.
Stayed 1 night in Jan 2024
Response from General Manager on 14 Jan 2024
Dear Frank, Thank you for the fantastic review of Hilton Garden Inn Queens/JFK Airport. It is wonderful to know that our proximity to the airport enhanced your stay with us. We take pride in offering a convenient and comfortable base for airport travelers. We are happy you found your room to be relaxing and very comfortable. We hope to welcome you back soon for another enjoyable stay.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Good

Mariam

Response from General Manager on 10 Jan 2024
Dear Mariam, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excellent

Chris

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Chris, We are thrilled you had an excellent stay at Hilton Garden Inn Queens/JFK Airport, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely go again
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Melvin, It is a pleasure to read your fantastic review of the Hilton Garden Inn Queens/JFK Airport. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit JFK.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 Okay

JACQUELINE

Response from General Manager on 10 Feb 2024
Dear JACQUELINE, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Best Regards, Teresa Valenzuela General Manager

6/10 Okay

Crispina Marie

Close to JFK airport but no shuttle bus available during our incoming and outgoing flights.
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Crispina Marie, Thank you for taking the time to share your feedback. We are glad that our location near the airport was a highlight of your stay. Ensuring easy access to our guests' travel plans is our top priority. However, we are sorry for the inconvenience you experienced due to our shuttle service. We have taken steps to ensure this does not occur again. We hope to make your next stay with us outstanding in every respect.Best Regards,Teresa ValenzuelaGeneral Manager

2/10 Terrible

Victoria, Glendale

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We made a reservation for our family of 3 to stay at the Hilton Garden Inn Queens/JFK Airport for one night on December 31, 2023. While the shuttle service from/to the airport was convenient, and the front desk staff was friendly, we give it one star for the appalling state of the room we were given, especially considering we were charged $333.60 for this 1-night stay at a place that should not be charging more than $60 as the conditions of the room were comparable to a rundown roadside motel. We understand that it was high-season in NYC, and that possibly all other rooms were occupied, but the room we got was truly horrific. The sink was cracked, there was only a half roll of toilet paper available, the beds were old, creaky and extremely uncomfortable, the carpet was filthy with stains everywhere, the furniture was old and also stained, the desk had writing all over the surface, and there was so much dust (or mold?) in the air ducts that it was very hard to breathe. We've stayed at Hilton properties all over the U.S. and have always enjoyed their clean and comfortable rooms, but this was not at all our experience during this stay. We can confidently say we will never stay at this hotel ever again; we would truly have been better off sleeping on the floor at the airport terminal.
Response from General Manager on 6 Jan 2024
Dear Victoria, Thank you for sharing your detailed feedback regarding your recent stay. We sincerely apologize for the disappointment you experienced, as this does not align with the high standards we strive to maintain. Your comments are valuable; we'll share them with the appropriate teams to enhance our offerings. We understand your frustration and regret that we fell short of providing the quality accommodation expected. We appreciate your loyalty to the brand and hope you will reconsider staying with us in the future, allowing us the opportunity to regain your trust.Best Regards, Teresa Valenzuela General Manager

2/10 Terrible

Nicholas

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 6 Jan 2024
Dear Nicholas, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Best Regards, Teresa Valenzuela General Manager

6/10 Okay

Melissa

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
What I liked about the property was the staff was very friendly and accommodating. I liked that there was a microwave and refrigerator in the room. What I didnt like was it was not enough towels in the room. It should have been at least 2 towels and wash clothes per night. Not only did ice machine run out of ice, the ice was dirty with black specks on it. The air filter in the heating system needed to be changed.
Stayed 1 night in Dec 2023
Response from General Manager on 31 Jan 2024
Dear Melissa, Thank you for evaluating your recent stay with us. We are pleased that you enjoyed our exceptional service, and we certainly appreciate your kind comments regarding the in-room amenities. However, we hope you will accept our apologies for not meeting your expectations. We have noted your comments regarding the ice machine and towels. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. Thank you again, and we hope to have another opportunity to welcome you back and provide you with a more favorable experience. Best Regards, Teresa Valenzuela General Manager

8/10 Good

Catherine

Stayed 3 nights in Dec 2023
Response from General Manager on 22 Jan 2024
Dear Catherine, Thank you for being our guest at Hilton Garden Inn Queens/JFK Airport. We are thrilled we met your expectations for a fantastic stay. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room and really nice toiletries.. lobby is really nice and i got to hotel early and was checked in nice and early.
Stayed 1 night in Dec 2023
Response from General Manager on 6 Jan 2024
Dear Michael, Thank you for your glowing review! We're delighted you enjoyed the spacious room, premium toiletries, and our welcoming lobby at Hilton Garden Inn Queens/JFK Airport. It's wonderful to hear that our early check-in process met your needs. We look forward to hosting you again soon for another pleasant stay.Best Regards, Teresa Valenzuela General Manager

10/10 Excellent

Nathalie

Stayed 1 night in Dec 2023
Response from General Manager on 31 Jan 2024
Dear Nathalie, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hilton Garden Inn Queens/JFK Airport. We'd love to host you again someday for yet another unforgettable visit.Best Regards, Teresa Valenzuela General Manager

8/10 Good

DONNA

Stayed 1 night in Dec 2023
Response from General Manager on 6 Jan 2024
Dear DONNA, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hilton Garden Inn Queens/JFK Airport soon!Best Regards, Teresa Valenzuela General Manager