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Reviews of Hilton Garden Inn New York/West 35th Street

3 out of 5
Hilton Garden Inn New York/West 35th Street
63 West 35th Street, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1192 out of 1868 reviews" "
Rating 8 - Good. 490 out of 1868 reviews" "
Rating 6 - Okay. 119 out of 1868 reviews" "
Rating 4 - Poor. 28 out of 1868 reviews" "
Rating 2 - Terrible. 39 out of 1868 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Alex De

Travelled with family
Liked: Cleanliness, staff & service, amenities
There is too much noise outside. Also, the bed headboard is not correctly attached.
Stayed 3 nights in Apr 2024

2/10 Terrible

Samir

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The stuff there were so rude and unhelpful.
Stayed 2 nights in Apr 2024

8/10 Good

Nicki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested an accessible room and was able to wheel comfortably around the room. The shower was not over a bath but you needed to be able to stand - I was able to (on one leg) so just check if you need a shower seat... The only thing that was difficult was the wardrobe as it was incredibly small and difficult to get clothes in and out. The staff were helpful and friendly and the hotel is across the road from Macy's.
Stayed 5 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Nicki, the Hilton Garden Inn New York/West 35th appreciates your feedback. It’s a great help to hear you found the mobility in our accessible rooms comfortable. We apologize for any inconvenience caused due to the wardrobe size. We're delighted to know that our team members were able to assist you and you found our location convenient. Your remarks will serve as constructive inputs for improvement as we continue striving to meet guest needs better. Thank you for choosing us for your stay.

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Garden Inn is located conveniently to a lot of nearby amenities that allow for a great experience. Nearby shopping, food options, and very close to the subway station for travelling about. Through Expedia and the Hilton Garden Inn collaboration, we were fortunate to have been placed in a lovely room with a great view. For anyone choosing this location, you will be in for a great experience.
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Jonathan, thank you for sharing your favorable feedback. It's splendid to hear that you appreciated Hilton Garden Inn New York/West 35th's convenient location and that our collaboration with Expedia resulted in a beautiful room assignment for you. We trust the striking view added to the richness of your stay. We appreciate your endorsement and look forward to making a future visit just as memorable.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location & hotel
Stayed 5 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Samantha, thank you for your excellent evaluation. At Hilton Garden Inn New York/West 35th, we strive to provide a prime location and high-quality services for our valued guests. We can't wait to welcome you back for yet another captivating experience.

10/10 Excellent

Dmitry

Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Dmitry, we're thrilled to hear that you had a stellar experience at Hilton Garden Inn New York/West 35th! Your high rating speaks volumes and we can't thank you enough for it. We eagerly await your next visit!

6/10 Okay

Jane, North Bay

Travelled with partner
Liked: Cleanliness, amenities
We were met by a Hilton Honours rep at door who cornered us for 1/2 hr trying to sell future trips. Reminded me of time share sales.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Jane, we appreciate your feedback and understand that your interaction with a representative promoting future trips was not entirely positive. We strive to ensure each guest has a welcoming and comfortable stay. Your experience has been duly noted and communicated to our team members. We hope to have the opportunity to provide you with a better experience on your next visit.

6/10 Okay

Shay

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
The staff isn't very nice, especially at the reception. I felt uncomfortable reaching out and ask questions, most of the times. Reception staff should improve.
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Shay, it's regrettable to read about your experience regarding our team members at reception. Comfort and hospitality are priorities for us, and we apologize that you weren't entirely satisfied. Based on your feedback, we aim to improve these areas so that all our guests feel welcome and accommodated. We hope to serve you better in the future.

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location and had everything we needed for our trip. We would definitely recommend and would choose to stay here again.
Stayed 5 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Jamie, it's fantastic to hear that the Hilton Garden Inn New York/West 35th Street offered everything needed for your trip and left such a positive impression. We truly appreciate your recommendation and look forward to providing another memorable stay during your next visit to the city.

2/10 Terrible

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Angie, it's unfortunate to hear that your stay may not have met your expectations. Your feedback is crucial as we always aim to provide a better guest experience. If there's anything that you would like to discuss further about your stay, please, do not hesitate to reach out to us.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hard to get staff to say hello most days Shame it would have been perfect
Stayed 5 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Michael, thank you for your feedback and the near-perfect score for your stay at the Hilton Garden Inn New York/West 35th. We are genuinely taken aback to hear about your experience with our team members. We strongly value courteous guest interaction and it's unfortunate this wasn't reflected during your visit. This will certainly be addressed and we hope on your next visit, we'll have an opportunity to meet and possibly surpass your expectations.

10/10 Excellent

Kevin, Stittsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 3 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Kevin, we're delighted you enjoyed your stay at Hilton Garden Inn New York/West 35th and found our setting beneficial. We appreciate your kind feedback and we look forward to your next visit.

10/10 Excellent

erald

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Erald, it's wonderful to know that you valued the prime location of the Hilton Garden Inn New York/West 35th Street. We strive to provide convenience for our guests. We're thrilled to welcome you back on your next trip!

10/10 Excellent

Darius Azikiwe

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best places to stay where most of the city is accessible to you.
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Darius Azikiwe, thank you for your kind words. We are glad that you found the Hilton Garden Inn New York/West 35th Street strategically located for your needs. We always strive to provide our guests with the utmost in comfort and convenience. We hope to have you back with us soon.

10/10 Excellent

zeki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 8 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Zeki, thank you for sharing your positive experience with us. It's a joy to hear that the Hilton Garden Inn New York/West 35th embodied perfection during your stay. We're thrilled to look forward to welcoming you back for another excellent visit in the future.

10/10 Excellent

lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Great location on a quieter street just a few steps from Maceys, great shopping and food outlets just a walk away. Easy to sightseeing by walking from this location. Also next to a subway. Room large for a city hotel, 2 double beds, fridge microwave, and coffee machine. Iron and board in cupboard. Would highly recommend this hotel. Will definitely stay here again.
Stayed 7 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Lesley, thank you for sharing your delightful experience at Hilton Garden Inn New York/West 35th. We're glad you loved our convenient location and spacious rooms with many amenities. It's wonderful to hear that you would highly recommend us and plan to return. We're already looking forward to your next stay.

8/10 Good

Ceri

Travelled with family
Liked: Cleanliness
A basic no frills hotel in a good location just off 5th Avenue for shopping and walking distance if Time Square.
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Ceri, thank you for sharing your experience at Hilton Garden Inn New York/West 35th. We're glad you enjoyed our prime location, within reach of key shopping areas and attractions like Time Square. We aim to provide comfortable accommodations and efficient service. We look forward to hosting you again during your future visits to New York.

10/10 Excellent

Randolph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Randolph, it's great to hear that you enjoyed your stay with us at Hilton Garden Inn New York/West 35th. Your positive experience is what we aim to provide for our valued guests. We appreciate you choosing us and look forward to your next visit!

10/10 Excellent

Rolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay near a subway and walkable
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Rolyn, it's fantastic to hear that your stay at the Hilton Garden Inn New York/West 35th was excellent. We're pleased to hear how our locale, with easy access to public transport and within walking distance to various attractions, made your trip convenient. We're thrilled to welcome you back for another exemplary stay soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great and check in was easy.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Richard, it's fantastic to hear that you enjoyed your stay at the Hilton Garden Inn New York/West 35th. We pride ourselves on providing seamless experiences, and we are thrilled your check-in process went smoothly and you appreciated our exceptional location. We hope to see you again soon for another enjoyable stay.

10/10 Excellent

Amanda Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was amazing!! Super friendly, she let us check in 3 hours early and upgraded our rooms to the top floor. All staff were incredibly kind and helpful
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Amanda, thank you for taking the time to share your fantastic experience at Hilton Garden Inn New York/West 35th. We're thrilled to hear that our team members made a significant positive impact on your stay. It's heartening to know that you received an early check-in and even enjoyed an upgrade. We appreciate your commendation and truly look forward to welcoming you back in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
David, thank you for choosing to stay at the Hilton Garden Inn New York/West 35th and taking the time to rate us. We're pleased to see that you had a positive experience. We hope to welcome you back during your next visit to New York.

10/10 Excellent

ALLENA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! So convenient when it comes to the subway being just a few feet from the hotel entrance. Lots of restaurants around the area, since it's Koreatown. Only thing we didn't like was the bum that was lying down between the subway station and the hotel. He was there for at least 4 out of the 7 days during our stay. But he didn't bother anyone and kept to himself. The hotel is a way from Times Square where it can get overwhelming and crowded. But if you wanted to see it, you can walk there. As for the cafe/restaurant on site, we didn't try it out as there are so many other options in the neighborhood and you can always take the subway to another area. The room was clean and big enough for the two of us. We loved that they provided a microwave, coffee maker, and refrigerator. Our friends who stayed at a boutique hotel did not have a microwave or coffee maker! The elevators were fast and efficient. Did not have any problems with too many people or having a line for the elevator like our friends who stayed at the boutique hotel. There was a 15-20 minute on one day with 50 people standing in line! So glad we stayed at the Hilton!
Stayed 7 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Allena, thank you for sharing your positive experience with Hilton Garden Inn New York/West 35th. We're delighted to hear that our premiere location in Koreatown and near the subway station added to your stay's convenience. It's also wonderful that the room's amenities and spaciousness were a highlight for you. Regarding the concern outside our premises, rest assured that guest safety remains our top priority.We're glad to know that you appreciated the efficiency of our elevators, something we understand can significantly enhance a guest's experience. While you did not get the chance to dine in our cafe/restaurant, we hope you'll consider it on your next visit as we strive to offer diverse dining options on-site for the comfort and convenience of our guests.We appreciate you choosing to stay with us and we look forward to welcoming you back in the future.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Front desk staff were all very friendly and professional. Our room was on the 27th floor, amazing city views, nice and quiet for New York. Spacious room for 4 people and really comfortable beds. A little old fashioned, but for the price and location, this was a great option for a tourist visit. Would recommend.
Stayed 5 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Natalie, thank you for choosing the Hilton Garden Inn New York/West 35th on your visit. We're delighted to learn that you enjoyed the exceptional views from your room, as well as the peace and quiet it offered. It's pleasing to hear that the accommodations were spacious and comfortable for your group. Our team members at the front desk appreciate your compliment on their friendliness and professionalism. Although the décor might possess its own charm, it's great to know you found value in your stay. We greatly value your recommendation and look forward to welcoming you back.

2/10 Terrible

Seon Young

Disliked: Cleanliness, staff & service, property conditions & facilities
unfriendly receptionist and room smell bad
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Seon Young, we regret to hear about your experience and apologize for any discomfort caused by unpleasant odors in your room and perceived unfriendly interactions with our colleagues. We continually strive to improve our guests' experiences and will ensure these issues are addressed. Thank you for bringing them to our attention. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

jose, Annandale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, feel safe and enjoyable
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Jose, it's fantastic to hear you felt safe and found our location at Hilton Garden Inn New York/West 35th to be ideal for your needs. We aim to provide an enjoyable experience and we're thrilled we were successful in this. We'd be delighted to welcome you back on your next trip to the city.

10/10 Excellent

Rosezella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Right next to a subway station, and right across the street from Macy’s. Easy walk to Fifth Avenue, Times Square, Bryant Park, and Empire State Building. Would definitely book again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Rosezella, it's delightful to hear that you appreciated the convenient location of Hilton Garden Inn New York/West 35th. We're pleased our proximity to the subway station, Macy’s, and city landmarks like Fifth Avenue, Times Square, Bryant Park, and Empire State Building enhanced your stay. Looking forward to your return to provide another fantastic experience.

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service
We didn’t receive any of our HH Benefits because we booked through Expedia. We requested maid service on the 2nd day and didn’t receive it. On the third day, we left tabaco products on the desk, and were accused of smoking in our room. We DID NOT smoke in the room. Although it is not stated anywhere in the policy, apparently having the substance on property is also against the rules. Mercedes was rude and short and unwilling to help us at all. I do NOT recommend. There are plenty of other hotels to choose from in the area. We will not be back.
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Erica, thank you for sharing your feedback with us. We kindly ask that you contact the hotel team directly so we can discuss your experience at our hotel further. Thank you.

6/10 Okay

Tracey

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Pillow cases smell
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Tracey, we regret hearing about your experience regarding the cleanliness of the linens. Regularly, our team members work hard to ensure all aspects, including bedding, are impeccably clean. Your feedback will assist us in identifying areas where we can ameliorate. We hope for another chance to deliver a more satisfying stay in the future.

10/10 Excellent

Piano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Piano, we are truly elated to hear that you had a five-star experience at Hilton Garden Inn New York/West 35th. We appreciate you choosing our hotel and we hope to see you again in the future. Your positive rating means a lot to us.

6/10 Okay

Wenlin

Travelled with family
It's a convenient place go anywhere in Manhattan and New York
Stayed 6 nights in Mar 2024
Response from HGI 35th St on 3 Apr 2024
Thank you Wenlin for staying with us, we welcome you back in the future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Rooms were fairly spacious and the beds were incredibly comfortable. The hotel was very quiet. I slept well despite being a light sleeper. Great service provided by the front desk. I would give 5 stars except for the dining staff. The breakfast dining has a lot of selections, but the staff were borderline rude insinuating I was going to leave without paying for my coffee. Aside from that, this is a great hotel for families.
Stayed 2 nights in Apr 2024
Response from HGI 35th St on 3 Apr 2024
Thank you Christina for your wonderful feedback, we welcome you back in the future.

10/10 Excellent

DANIELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from HGI 35th St on 3 Apr 2024
Thank you Daniela for staying with us, we welcome you back in the future.

8/10 Good

Huirong

Stayed 6 nights in Mar 2024
Response from Customer Service on 22 Apr 2024
Huirong, it's pleasing to hear you enjoyed your stay at Hilton Garden Inn New York/West 35th. We thank you for your rating and we'd be glad to welcome you back in the future.

6/10 Okay

Leanne

Travelled with family
Liked: Cleanliness, amenities
Decent place to stay, close to everything. Good sized rooms.
Stayed 3 nights in Mar 2024
Response from Customer Service on 12 Apr 2024
Leanne, it's encouraging to learn you appreciated our prime location and spacious rooms. Thank you for providing feedback and we hope to see you again.

8/10 Good

Cesar

Travelled with family and small children
Liked: Cleanliness, staff & service
It was a great stay. The room was a bit old could use an update and checking in was great! The 2 front desk women were great to us and my daughter!
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Cesar, we're thrilled to hear that you had a great stay at the Hilton Garden Inn New York/West 35th. Your comment about our rooms is noted, and we appreciate your positive mention of the excellent service provided by our colleagues at the front desk. We hope to have the opportunity to serve you and your daughter again soon in the heart of New York city.

6/10 Okay

Danny

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Danny, we noticed you've left us a middle-of-the-road rating. Your feedback matters to us and we'd appreciate it if you could provide some details about your stay. This way, we can learn and improve. Thanks for taking the time to rate us.

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic. The staff was very friendly. Nice little bar. Nice snack area. Nice breakfast options. Housekeeping was very good. The shower was super. The only negative was the bed. It was not at all comfortable.
Stayed 4 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Michele, it's delightful to hear you enjoyed the Hilton Garden Inn New York/West 35th's prime location and found our team members to be welcoming. We're glad you had a chance to access our bar, snack area, and breakfast options, and that our housekeeping team maintained your room to your satisfaction. We regret to hear, however, that our beds did not meet your comfort expectations. We assure you that comfort is a top priority, and we are continually working to enhance our accommodations. Thank you for your valued feedback. We hope to see you again soon on your next visit to the area.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from . on 30 Mar 2024
Thank you!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, good location, very nice view!!
Stayed 3 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Jose, it's fantastic to hear you enjoyed your stay at the Hilton Garden Inn New York/West 35th. We're thrilled you appreciated our prime location and the breathtaking views it provides! Thank you for your kind review, and we look forward to welcoming you back in the future.

10/10 Excellent

Destiny

Travelled with partner
One of my favorite places to stay. Great location!
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Destiny, it's heartening to see you appreciate the Hilton Garden Inn New York/West 35th. We're thrilled you enjoyed your stay and found our location to be beneficial. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here!
Stayed 3 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Adam, thank you for your kind words. It's wonderful to learn that you enjoyed your stay at Hilton Garden Inn New York/West 35th. Your satisfaction is our highest reward. Come visit us again soon!

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being so close to Herald Square
Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Billy, it's wonderful to hear that you appreciated the Hilton Garden Inn New York/West 35th's close proximity to Herald Square. We believe that our location contributes greatly to the overall stay experience. We hope to welcome you back soon.

6/10 Okay

Laura

Disliked: Property conditions & facilities
I've stayed at a lot of Hilton's in NY - this sadly seems to be the least maintained.
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Laura, thank you for sharing your feedback. It's unfortunate to know that this particular stay didn't meet your expectations. We're continuously striving for improvement and your comments on maintenance will guide us in that mission. We hope for the opportunity to provide you with the signature experience you've come to expect from Hilton properties in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Lisa, thank you so much for your rating! We're thrilled to know you enjoyed your stay at the Hilton Garden Inn New York/West 35th and we're looking forward to welcoming you back in the future.

8/10 Good

Stuart

Travelled with family
This is a pretty average NYC hotel. The room was fine, the view from the upper floors is good. I wasn't planning on spending much time in the room and was looking for a good value and this place was fine. I needed a late check out and they accommodated me. This was my second stay here.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Stuart, it's great to know that the Hilton Garden Inn New York/West 35th met your expectations for value and accommodation flexibility. We're pleased that you could enjoy the views from our upper floors during your stays with us. We'll continually strive to enhance the quality of our guest experience, and we look forward to welcoming you for your third visit.

10/10 Excellent

JOSEPHINE E

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and quiet atmosphere. Staff were very respectful and accommodating.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Josephine E, thank you for the superb review of your stay at Hilton Garden Inn New York/West 35th. We're thrilled to learn that you enjoyed our soothing environment and received excellent service from our dedicated team members. Should your travels bring you back to New York, we would be more than happy to welcome you once again.

8/10 Good

Lila

Stayed 1 night in Mar 2024
Response from Customer Service on 13 Apr 2024
Thanks for the 4/5 rating, Lila!We're thrilled you enjoyed your time with us so much! If there is anything we can do to make it a 5-star experience, let us know. We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Thanks for the 4/5 rating, Angela!We're thrilled you enjoyed your time with us so much! If there is anything we can do to make it a 5-star experience, let us know. We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Apr 2024
Maria, it's wonderful to know you had a positive experience at the Hilton Garden Inn New York/West 35th. We appreciate your brief yet impactful comment. We look forward to providing you with the same high quality of service on your next visit. Thank you for choosing us.