Exterior

Reviews of Hampton Inn Waterbury

2.5 out of 5
Hampton Inn Waterbury
777 Chase Pkwy, Waterbury, CT

Reviews

8.2

Very good

Rating 10 - Excellent. 420 out of 1001 reviews" "
Rating 8 - Good. 341 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in and out very quiet and clean room
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Hello Jamie,Happy to see You Enjoyed Your stay with Us. Please come see us again the next time Your travels bring You to the Waterbury area.Kevin

10/10 Excellent

Elizabeth

We had a great stay! Would come back!
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Hello Elizabeth,Happy to see You Enjoyed Your stay with Us. Come see Us again the next time You are in the area.Kevin

10/10 Excellent

Juliana

Stayed 1 night in Mar 2024
Response from GM on 7 Mar 2024
Hello Juliana,Happy to hear that You enjoyed Your stay with Us. See You the next time Your travels bring You to the Waterbury area.Kevin

2/10 Terrible

Torchie

Stayed 3 nights in Mar 2024
Response from GM on 27 Mar 2024
Hello Torchie,I am very sorry to see that We fell short of Your expectations during Your stay with Us. Please give Us another chance to prove to You that is not a normal experience.Hope to see You next time.Kevin

8/10 Good

Shamikia, Naugatuck

Travelled with family and small children
Liked: Staff & service, amenities
The hotel is starting to look ran down. The staff was amazing from the front desk to housekeeping. Everyone was pleasant and always smiling.
Stayed 3 nights in Mar 2024
Response from GM on 5 Mar 2024
Hello Shamikia,I glad to see You Enjoyed Your Stay with Us! Come visit us again the next time Your travels bring You through the Waterbury area.Kevin

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Old property that had some renovations done but not all of them were good. Still has old shower heads and some things that were not upgraded.
Stayed 1 night in Mar 2024
Response from GM on 4 Mar 2024
Hello Thomas,I am sorry that We fell short of Your expectations. I hope You will give Us another chance the next time You are in the area.Kevin

4/10 Poor

Pamela

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The decor is old. Sheets needed to be changed on one bed. Burn holes in furniture in room. When first getting to room widow wide open and it smelled of Cigarettes. Rented 2 rooms bathroom's could of used a little more in cleaning. Both rooms jet tubs did not work. was never informed before stay that the pool was empty and being worked on. A lot of traffic at night of couples coming and going. Would not stay there again.
Stayed 2 nights in Feb 2024
Response from GM on 4 Mar 2024
Hello Pamela,I am truly sorry for the experience You had with Us during Your stay with us. We are working to get the pool back up and running. So, our Guests can enjoy it. I hope You will give Us another chance the next time You are in the area.Kevin

4/10 Poor

CHARLES

Disliked: Staff & service
Amenity service poor…pool was out of order, tv signal service was spotty,
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Hello Charles,I am very sorry that the pool was not operating during Your stay with Us. We have to make necessary repairs. So, in the future You will be able to enjoy it. Kevin

6/10 Okay

Gaone

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convinient,clean and nice staff.I liked the place,the room was as shown in the internet.Nice and welcoming staff,the hotel close to everything. I wasn't happy that my room was next to the teenagers' rooms who made noise the whole night and early morning,I wish I was moved to a different floor,I reported but saw no change, that wasn't fair.I also believe they were with parents who couldn't stop them from running and screaming. Anyway it was a one night stay and I will recommend it to others,I think the noise was just that night.
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Hello Gaone,I am sorry to hear that other Guests disrupted Your stay with Us. I truly with that people would be mindful of their neighbors. Please come see Us the next time Your travels bring You to the Waterbury area.Kevin.

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 3 nights in Feb 2024
Response from GM on 26 Feb 2024
Hello Travis,Glad to see you enjoyed Your stay with Us. Come see Us again the next time Your travels bring You to the Waterbury area,'Kevin

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Feb 2024
Response from GM on 16 Feb 2024
Hello Jeff,I am Happy to see that You enjoyed Your stay with Us.Just hoping that We can show You that We strive to be a 5 & deliver that kind of service the next time You visit.Save travels!Kevin

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the hotel as it was clean and convenient. We were disappointed to learn upon check in that the pool was under renovation, having kids it’s the reason we chose this hotel. There’s nothing to do in or around the surrounding area.
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb 2024
Hello Tania,I am sorry that our pool is not up & available for You to enjoy. We are doing some necessary repairs & hope to have it up and running in the future. If You are coming back to the area please give Us a call to see if it is back open You Your Family to enjoy,Kevin

2/10 Terrible

Guru

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing good to say
Stayed 1 night in Feb 2024

10/10 Excellent

emigdio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 9 Feb 2024
Hello Emigdio,Very happy to see that You enjoyed Your stay with Us. Please come see Us again the next time Your travels bring You to the Waterbury area.Kevin

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast as always in a Hampton Inn. The rooms and hotel are clean. It has been renovated so overall it is in good condition. Only 1 of 2 elevators working and issues with the pool prevented its use but neither are the hotel’s fault. I’m sure they’ll be fixed.
Stayed 4 nights in Dec 2023
Response from GM on 5 Feb 2024
Hello Alberto,I am glad to see You enjoyed Your stay. I apologize for the inconveniences and rest assured We are working on them. Come see Us again the next time You are in the Waterbury area.Kevin

8/10 Good

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Jan 2024
Response from GM on 3 Feb 2024
So, Happy You enjoyed Your stay,Kevin

10/10 Excellent

Patryk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Hello Patryk,So, glad to see You Enjoyed Your stay with Us. Please come see Us again the next time You are in the area.Kevin

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities
Response from GM on 10 Jan 2024
Hello Gabriela,So, Happy to see that You enjoyed Your stay with Us! Come see Us again the next time Your travels bring You to the Waterbury area.Kevin

8/10 Good

David

Stayed 1 night in Jan 2024

6/10 Okay

Juan, Central Falls

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smell cigarettes Blankets duty burn from the cigarettes
Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
Hello Juan,I am hoping You can take a few moments of Your time & let Us know where we fell short during Your visit with Us. Thanks,Kevin

10/10 Excellent

Jenevelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
Hello Jenevelyn,Nice to see You enjoyed Your stay with Us!Kevin

8/10 Good

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
This is one of the smaller Hampton Inns I’ve been to. It was clean, but the bathroom could use some work (it was ok, but squeaky shower and some chipped paint). The staff was wonderful and breakfast was nice. The highway noise was quite noticeable. Overall, the experience was positive.
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
Hello Rebekah,Glad to see that You enjoyed Your stay with Us! Come see Us again the next time You are in the area.Kevin

8/10 Good

Candice

Liked: Cleanliness, staff & service
I enjoyed my stay My kids loved it they want to come back again I'm going to soon get another room from y'all enjoy Merry Christmas and a Happy New Year's
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
Hello Candice,Merry Christmas & Happy New Year!Kevin

2/10 Terrible

Nissa

Disliked: Amenities
Stayed 1 night in Dec 2023
Response from GM on 26 Dec 2023
Hello Nissa,We clearly fell short of Your expectations. Please take a few moments to help us understand where We need to improve. Thanks,Kevin

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Hello Anthony,So, Happy to see that You enjoyed Your stay with Us. Please cone see Us again the next time Your travels bring You to the Waterbury area.Kevin

10/10 Excellent

Steve

Travelled with family
It just so happens the Hockey teams where their.
Stayed 2 nights in Dec 2023
Response from GM on 26 Dec 2023
Hello Steve,I am happy to see You enjoyed Your stay with Us!See You the next time You are in the area.Kevin

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Hello Anna,So Happy to see You Enjoyed You stay with Us. See YouThe next time You are in the area.Kevin

10/10 Excellent

Efrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another pleasant stay
This is our go to hotel for when we are visiting our family. Rooms were clean, breakfast was spit on, the staff were friendly and ready to help in all matters. Highly recommended staying here if you sre ever in Waterbury.
Stayed 2 nights in Dec 2023
Response from GM on 11 Dec 2023
Efrain,We will always be here for You & the Family.Safe travels,Kevin

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Hello Candice,Very happy to see that You enjoyed Your stay with Us!Kevin

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay.
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Hello Mike,Happy to see You enjoyed Your stay with Us! Come see Us again the next time You are in the area.Kevin

10/10 Excellent

LoriAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 18 Dec 2023
Hello LoriAnn,So Happy to see You enjoyed You stay with Us. See YouThe next time You are in the area.Kevin

10/10 Excellent

NANCY

Business traveller
Very friendly staff and very professional.
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Hello Nancy,Glad to see You enjoyed Your stay with Us. We will be happy totake care of You again the next tile Your travels bring You to the Waterbury area.Kevin

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable beds
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Hello Paul,Happy to see You enjoyed Your stay with Us. We will be here to take care of You the next time You are in the Waterbury area. Safe TravelsKevin

8/10 Good

Debra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Businesses in area were not inviting; industrial looking. No one at front desk to check out. Needed to wait approximately 5 minutes. She was in back room.
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Hello Debra,I am very sorrry Our front desk agent was not at the desk & ready to take care of You. I will use Your commebts as a teachable moment with My staff.Safe travels & see You the next time You are in the area.Kevin

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 29 Nov 2023
Hello Lawrence,So, glad to see You enjoyed Your stay with Us. Please come back & see Us the next time Your travels bring You to the Waterbury area.Kevin

8/10 Good

Trevor

Stayed 3 nights in Nov 2023
Response from GM on 18 Dec 2023
Hello Trevor,So Happy to see You enjoyed You stay with Us. See YouThe next time You are in the area.Kevin

10/10 Excellent

Inna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room on 4th floor. Good breakfast.
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Hello Inna,So, Happy to see You enjoyed Your stay with Us. See You the next time Your travels bring You to the Waterbury area.Kevin

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean room, great breakfast options.
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Hello Evelyn,So, Happy to see You enjoyed Your stay with Us. See You the next time Your travels bring You to the Waterbury area.Kevin

10/10 Excellent

Trent

Stayed 2 nights in Nov 2023
Response from GM on 20 Nov 2023
Hello Trent,So happy to see you enjoyed Your stay with Us. Please come see Us the next time You are in the Waterbury area.Kevin

10/10 Excellent

Janet

Stayed 1 night in Nov 2023
Response from GM on 13 Nov 2023
Hello Janet,Happy to see that You enjoyed Your stay with Us.We will be hear for You the next time your travels bring You to the Waterbury area.Kevin

4/10 Poor

Kevin

Pool was closed, disappointed.
Stayed 1 night in Nov 2023
Response from GM on 13 Nov 2023
Hello Kevin,Unfortanutly, We have to have Our pool down for routine maintance. We are doing Our best to have it back up and ruinning as soon as possible.Sorry for the inconvience.Kevin

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 6 Nov 2023
Hello Steven,So, happy to see that You enjoyed Your stay with Us.Come see Us again the next time You are in the Waterbury area.Kevin

6/10 Okay

Adolfo

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from GM on 7 Nov 2023
Hello Adolfo,I am sorry to see that We fell short of Your expectations. I hope You will give Us another chance the next time You are in the Waterbury area to show You this is not the leval of service We pride Ourselves with delivering. Kevin

8/10 Good

CLAUDIO

Was good
Stayed 2 nights in Oct 2023
Response from GM on 27 Nov 2023
Hello Claudio,So, Happy to see You enjoyed Your stay with Us. Hope to see You the next time Your travels bring You to the Waterbury area.Kevin

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well lit
Stayed 2 nights in Oct 2023
Response from Parris A. on 29 Oct 2023
We are thrilled to see such a positive review. Thank you for staying at The Hampton Inn Waterbury. Hope to see you again soon!

4/10 Poor

Kadimo, Watertown

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I only stayed 1 night. Check out is at 11am next day. I had staff unlocking my door around 8am and every 30 minutes after that. I had to tell one staff member to wait till 11am. It was a crazy to be woken up this way.!
Stayed 1 night in Oct 2023
Response from Parris A. on 29 Oct 2023
Being woken up during a hotel stay, especially by a staff member, should never be a concern while traveling. We extend our sincerest apologies and assure you measures are being taken to address this issue going forward. You are welcome to give us a call to further discuss this issue. Thank you for your stay and for bringing this to our attention.

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noise issue was not due to surroundings. I got a room directly above the lobby, and could hear the door opening all of the time. Luckily the AC unit can have the fan operating while not actively cooling or heating the room. otherwise clean and quiet once everyone settles in for the night. Breakfast was about average, which is decent and gets the job done.
Stayed 1 night in Oct 2023
Response from GM on 26 Oct 2023
Hello Chris,I am sorry to hear that You did not have a peaceful/quiet stay with Us. I hope You will give Us another chance the next time You are in the Waterbury area.Kevin

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 24 Oct 2023
Hello Kathy,Very happy to hear that You enjoyed Your stay with Us.Come on back & visit with Us the next time Your travels bring You to the Waterbury area.Kevin

4/10 Poor

LOWELL

Travelled with family
Disliked: Amenities, property conditions & facilities
Extremely bare room. Cheap flooring. Thin industrial carpeting. It is hard to believe that this hotel meets the minimum standards set by Hampton Inn. Worst hotel I have stayed at in decades. I would rate it as between one and two stars...a budget hotel without the budget price. Obviously, I will not be back.
Stayed 1 night in Oct 2023
Response from GM on 26 Oct 2023
Hello Lowell,I am very sorry to see that We fell short of Your expectations. Sorry to hear that You will not give Us another chance to show You that the level of service You received it not topical of what We strive to deliver.Kevin.

10/10 Excellent

Donielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 24 Oct 2023
Hello Donielle,So, Happy to see that You enjoyed Your stay with Us. Come visit with Us the next time Your travels bring You to the Waterbury area.Kevin