Lobby lounge

Reviews of Four Points by Sheraton Nashville-Brentwood

3 out of 5
Four Points by Sheraton Nashville-Brentwood
760 Old Hickory Blvd, Brentwood, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 514 out of 1005 reviews" "
Rating 8 - Good. 295 out of 1005 reviews" "
Rating 6 - Okay. 114 out of 1005 reviews" "
Rating 4 - Poor. 41 out of 1005 reviews" "
Rating 2 - Terrible. 41 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wow, this was a great place to stay. Even though their facility/ lobby was under construction, they had a well planned layout/flow for clients. Elevator was the staff elevator but we never had to wait even though we were on the 8th floor. The room was great. All 8 floors are remodeled just lobby and pool left. Shower was outstanding & bedcould not have been better. Staff was friendly and went out of their way to make our stay great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jerry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff friendly, room was fine. No breakfast available as major scheduled renos in progress that we not informed of prior to booking or arriving.
Stayed 1 night in Feb 2024

6/10 Okay

Margaret

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was under construction. No breakfast service except a frozen grab and go box. Lobby under construction so no easy entrance. Elevators not working so had to use the service elevator. The rooms had been recently updated and were nice but very small and already had some fixtures not working. The deadbolt on our room did not work.
Stayed 1 night in Mar 2024

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our concierge was the best I have ever seen, his name was Quinton. He made the stay very fun and enjoyable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Abuzar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from four points on 13 Mar 2024
Thank you for staying with us.

2/10 Terrible

Logan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Chelsea & Scott

Disliked: Property conditions & facilities
1.) Expedia should make it more obvious when you're booking a hotel under renovations. I had to dig deep into the details on the hotel AFTER I checked in because I thought I was misinformed. 2.) hotel is under renovation. Poor signage for where to enter and they seem minimally staffed to help people. Person checking us in seemed overwhelmed and short of any assistance from anybody. 3.) you have to use the service elevator to get to your rooms. It took us up 3 floors very shakily (we were headed to floor 7) then headed back to floor 1 to pickup a person. Then we headed back to 3 shaky floors then up normally all the way 4.) you exit the service elevator to a service hallway with poor signage directing you where to go. 5.) the renovated rooms are nice and clean 6.) walls seem thin. I can hear the movie next door without an issue. Very action packed. Sounds like a good movie.

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities
I didn't care for the clientale from the beginning and the whole first floor was under construction. Among other things that went on that night.
Stayed 2 nights in Feb 2024
Response from Four Points on 19 Feb 2024
Mary,I apologizes you were not informed we are under renovations. We have it posted on our website and it should be on Expedia.

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

William, Ringgold

Travelled with family
Liked: Cleanliness
Disliked: Amenities
They are in the middle of a reconstruction effort. All amenities normally afforded werent available. Not so much as a vending machine. No pool. No Exercise room. The Rooms however were already redone, Excellent design. Great layout and super comfortable bed. If you dont care about stuff outside your room, this was definitely on its way to becoming a solid 4 star stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dusty mess! No lobby. Under renovation.
This hotel is under renovation, and we were not aware. It does not have a lobby; everything is gutted down to the wiring. No walls, no flooring, no ceiling. We were shocked they even had people staying there during this renovation. Very disappointed. We paid for two nights and only stayed one. We were in town for a concert at the Ryman and drove home after the concert instead of staying another night in that dusty mess.
Stayed 2 nights in Dec 2023

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Chara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing despite the disruption of construction in the lobby. Room was very comfortable and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Janell

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities

2/10 Terrible

Dondi

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Shelbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Enriqueta

Stayed 1 night in Nov 2023

6/10 Okay

Gisli, REYKJAVIK

Stayed 1 night in Nov 2023

10/10 Excellent

Nicole

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great, comfy stay
Despite the current renovation l, we had an excellent stay! Our room was clean and comfortable, as well as beautiful. The bathroom and shower facilities were modern and well-stocked, with cool features like a built-in nightlight and a section of the mirror that was impervious to shower steam. The lobby and eating facilities were under renovation but there were many places to eat within a short walking distance and even shorter drive. I highly recommend the hotel!
Stayed 2 nights in Nov 2023
Response from Four Points on 24 Nov 2023
Thank you for understanding while we renovate. We expect to be complete by May 2024

10/10 Excellent

Brandye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
The room was superb and the staff was amazing!!!
Stayed 1 night in Nov 2023
Response from Four Points on 24 Nov 2023
Come Back and see us soon.

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
During construction the hotel is still very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay here was great even with the renovations in the process. The shower was excellent.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Currently Renovating
Hotel is going full renovations. Lobby is currently torn apart. Breakfast was not $5 to go boxes as said. They were varied in price. We did get one of the renovated rooms. It was good
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Stayed 3 nights in Sep 2023

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Checkin was slow and messy. Lobby is totally destroyed and no breakfast except a granola bar and apple for $5. I would think if you'd like people to overlook the mess, you might provide a better breakfast or make it free. Very noisy at 4 a.m. when trash trucks arrived. Just not what you expect from a Sheraton.
Stayed 1 night in Oct 2023

4/10 Poor

Mike

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Just OK
Visit was ok. The lobby was under a major renovation and the bar/restaurant area were closed until further notice. This was not mentioned in the description prior to booking. The rooms were clean and beds ok. Prolly won’t stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Visit at Four Points
Room was very clean, spacious for a king and “new”. There was some renovation going on elsewhere but not too noticeable. I would recommend and I will visit again soon.
Stayed 2 nights in Oct 2023

10/10 Excellent

Deborah A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is above board making this hotel worth its price. A temporary inconvenience is construction, which created an unpleasant smell in common hallways. One more thing, it’s in a rather heavily traffic area. But a lot of bigger hotels are. My final word. This hotel is special! Treat yourself.
Stayed 1 night in Oct 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
Hotel was nicely renovated. The lobby was still being renovated but they did a good job keeping it contained
Stayed 1 night in Oct 2023

6/10 Okay

Amir

Liked: Cleanliness
Stayed 4 nights in Sep 2023

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service
The propery is under renovation (sep2023) gym is not available. However the renovated room was nice. Beds comfortable, room clean. But the bathroom.... the water pressure from the new fancy shower wand was amazing!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service
They are doing maintenance but it was ok
Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Sep 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The room was recently renovated and was very nice and modern. The shower was very nice and modern. Would definitely recommend to stay here.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023

10/10 Excellent

Andria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, safe, easy, dining options close by, friendly efficient service
Stayed 1 night in Sep 2023

10/10 Excellent

Monee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is under construction so we couldn't use the pool, restaurant or the gym. I would have loved those amenities. The room was nice and overall the hotel was quiet considering it was Labor Day weekend.
Stayed 3 nights in Sep 2023

2/10 Terrible

Liam

Stayed 1 night in Sep 2023

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
This hotelnwaa amazing. Had a very well kept appearance and the staff was very friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue was noise from the renovations which continue on the weekend
Stayed 2 nights in Aug 2023

10/10 Excellent

Alan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for GNR concert. Uber was only 7 miles to venue. Awesome place
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out 10
Excellent front desk check in, room was beautiful, extremely clean and comfortable
Stayed 1 night in Aug 2023