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Reviews of Sonesta Simply Suites Nashville Brentwood

2.5 out of 5
Sonesta Simply Suites Nashville Brentwood
5129 Virginia Way, Brentwood, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 463 out of 974 reviews" "
Rating 8 - Good. 320 out of 974 reviews" "
Rating 6 - Okay. 102 out of 974 reviews" "
Rating 4 - Poor. 53 out of 974 reviews" "
Rating 2 - Terrible. 36 out of 974 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay!
Stayed 2 nights in Mar 2024

4/10 Poor

Susan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Susan, it is regrettable to hear your experience did not align with your expectations. Our team strives to provide an excellent stay for all our guests, and it is clear we fell short during your visit. We would appreciate an opportunity to learn more about your experience and work towards improving your future stays with us.

10/10 Excellent

Yuna

Liked: Cleanliness, staff & service, amenities
It was very nice to stay there.
Stayed 4 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Yuna, we're glad to hear you had such a pleasant experience at Sonesta Simply Suites Nashville Brentwood. It's always our aim to ensure our guests enjoy their stay. We look forward to welcoming you again.

6/10 Okay

Stacy

Travelled with family
Liked: Staff & service
Our key card didn’t work the 3rd day. It was not our keys. It took about 30 minutes and multiple attempts to get us back into our room. The staff was nice and let us use another room while we waited. They have attempted to update parts of the room, but could use new carpet.
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Stacy, it's a concern to hear about the troubles associated with your key card and the wait time for a resolution. We're continuously striving to streamline our processes for they demand minimal downtime. We're glad our team members were accommodating and offered an alternative room for your convenience.Your feedback about the rooms is valuable, and we're already on a mission to further enhance the charm of our property, including considering refreshing touches like new carpets. We hope to serve you better on your next visit to Sonesta Simply Suites Nashville Brentwood.

2/10 Terrible

Janie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Janie, we've noted your rating and it's apparent that your experience did not meet your expectations. Feedback is very important to us and we would appreciate it if you could provide more information about your experience. This will allow us to take the necessary steps to enhance the quality of our services.

4/10 Poor

Tanisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I actually didn't complete my stay here. I checked in, saw the room and it smelled and looked terribly old. It's a dump. Decided to go find another hotel to stay in, because there was no way I was staying there. Read the reviews on Google before you book. I wish i had.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Tanisha, it's regrettable to learn that the initial impressions of our accommodations did not meet your expectations. We strive to maintain modern and fresh spaces, and we're sorry to hear this wasn’t your experience. Your feedback is vital and we appreciate your perspective, as it allows us to improve and better serve our guests. We hope you'll give us the opportunity to provide you with a superior stay in the future.

10/10 Excellent

Sylvia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cutest, cleanest room. We were comfortable immediately. Will definitely stay here again. Not to mention the area is amazing with literally everything nearby.
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Sylvia, thank you for the glowing review! We're thrilled to hear you found your room at Sonesta Simply Suites Nashville Brentwood to be spotless and appealing. Knowing that you felt at home instantly highlights our dedication to guest comfort. We're also delighted that the convenience of our location added to your positive experience. We're eagerly awaiting your next stay with us. Safe travels!

8/10 Good

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay. Property is very dated, but clean. It is a safe area; other patrons were fine. For the price and location, I would stay again.
Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Paige, it's delightful to know that you found your stay at Sonesta Simply Suites Nashville Brentwood enjoyable and clean. We appreciate where you're coming from regarding the aesthetics and are always in the process of enhancing our overall appeal. Safety and value are high on our list of priorities, and we're glad you noticed. We eagerly look forward to welcoming you back on your next trip.

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was a nice hotel, slightly dated but clean. Our room, 226, had a very poor looking ceiling over the bed and at the window where the curtains hung. It looked like substantial water damage with cracking of the drywall finish, especially at the window. Bathroom counters and mirror were older with wear snd tear but it was clean. Bed was comfortable. It was nice to have a full refrigerator and mini kitchen.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Douglas, thank you for your review. At Sonesta Simply Suites Nashville Brentwood, we take pride in the cleanliness of our facilities and we're pleased you found the bed comfortable and appreciated the mini kitchen and full refrigerator. We're always seeking ways to improve, and your remarks regarding certain visual aspects of your room have been duly noted. Rest assured, our maintenance team will thoroughly review the areas you've highlighted. We hope you'll stay with us again in the future for an even better experience.

4/10 Poor

Jeffery

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The ironing board was broken. Light bulb in wall light was out. Around the bottom of the toilet wasn’t clean.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Jeffery, thank you for sharing your experience. We're sorry to hear about the issues you encountered concerning the room amenities and cleanliness. Your feedback is vital to us as it points out areas for improvement. Rest assured these issues have been noted and will be addressed appropriately. We invite you to visit again to witness our improved facilities and services.

4/10 Poor

Mariana

Travelled with partner, Travelled with group
Disliked: Staff & service
Evening/night staff was very unprofessional. When asking a reservation related question, I was responded to from behind a desk and the checkout inquiry was never answered. The door to my room was hard to open and close. The rooms body wash dispenser was empty, room smelled like it had not been ventilated and staff never came by to clean or even offer fresh towels. Needless to say, service was terrible.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Mariana, we regret to read about the less than stellar experience you've conveyed. It's disheartening that our team members did not reach the standards of service we aim to provide. Additionally, we apologize for the inconveniences related to your room including challenges with cleanliness and amenity replenishment. We appreciate you bringing these matters to our attention and will take appropriate steps to ensure better service in the future.

4/10 Poor

Anfernee

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Anfernee, it seems you left us a rating without any specific feedback. We strive to ensure guest satisfaction but it seems some areas might have not met your expectations during your stay. We would greatly value any additional feedback you could provide, helping us understand better what might have gone awry. We remain committed to making improvements where necessary to ensure your future stays are more enjoyable.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for any hotel room, but it included a full kitchen.
Stayed 4 nights in Mar 2024
Response from Customer Service on 9 Mar 2024
Ben, it's a pleasure to hear about your excellent experience at Sonesta Simply Suites Nashville Brentwood. We're thrilled you found great value in our accommodations and fully utilized the kitchenette in your room. We look forward to welcoming you back for another exceptional stay!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked all of the above
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
John, thank you for sharing your positive feedback. It's wonderful to know your stay at Sonesta Simply Suites Nashville Brentwood met your expectations. We look forward to welcoming you back on your next visit!

6/10 Okay

Keva

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Besides of the immaculant service from their front desk agent Ms. Cooper, my stay outside of that was horrible! Being my first time at the establishment.The manager needs to learn how to talk to guests and the rooms needs more than a every 5 day clean as it was dusty and spiders was having a party in the tub... the bed sheets was a bit soil and it was just so uncomfortable. Didnt seem as if the air-conditioning worked( even though it said the ac was on a timer) wouldnt stay there again.
Stayed 2 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
We appreciate the feedback, Keva.It's unfortunate your time with us was less than ideal. A member of our team would like to discuss your experience further. Please provide us with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible.We hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Karen

Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Karen, it's fantastic to hear you had such a positive experience at Sonesta Simply Suites Nashville Brentwood. We are truly grateful for your top-ranking Expedia Review. The entire team looks forward to serving you again in the future. Thank you.

10/10 Excellent

Paul, Kingsport

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our first time staying at a Sonesta property. The gentleman at the front desk was awesome during our check-in! We loved that the room had a small kitchenette for cooking. There was shopping and dining within a half mile. The only thing we notice was some of the furniture was old and rusty. The side doors to the building had tape on the latches, so anyone not staying there could walk into the building.
Stayed 1 night in Jan 2024
Response from Customer Service on 3 Feb 2024
Paul, thank you for the wonderful review about your first stay at Sonesta Simply Suites Nashville Brentwood. We're thrilled our colleague at the front desk made a good impression and that you appreciated the convenience of our kitchenette and the nearby shopping and dining. We've noted your feedback about the furniture and the security of our side doors. We assure you these matters are receiving our attention. We look forward to welcoming you back for an even better experience in the future.

6/10 Okay

Stephen

Stayed 2 nights in Jan 2024
Response from Customer Service on 4 Feb 2024
Thank you for sharing your feedback, Stephen!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

8/10 Good

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I kept having key card problems with the room. Staff was helpful and graciously moved me to another room, which also had key card problems. Everything else was fine.
Response from Customer Service on 9 Feb 2024
Ronald, it's concerning to hear about the challenges you faced with the key card, though we're relieved our team members were able to assist in a friendly and effective manner. We're currently looking into this issue to help ensure that future stays are seamless and enjoyable for each visitor. It's pleasing to know that apart from this, your stay with us was satisfactory. At Sonesta Simply Suites Nashville Brentwood, we always strive to improve and appreciate your feedback. We hope to welcome you back soon, providing a more seamless experience.

10/10 Excellent

Chuck

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, very friendly and accommodating staff in a convenient location and value price
Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Chuck, we're thrilled you found your stay at Sonesta Simply Suites Nashville Brentwood to be enjoyable and excellent value for money. We're especially pleased our friendly and helpful team members enhanced your stay and our location was convenient for your needs. We appreciate your positive comments and hope to welcome you back in the future.

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Kyla, thank you for leaving a five-star rating for Sonesta Simply Suites Nashville Brentwood on Expedia. Your rating is greatly appreciated and affirms our team's dedication to providing a superior guest experience. We hope to welcome you back on your future visits to Nashville.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Thank you for the 4-star rating, Kimberly!We are delighted to see that you had a wonderful time at Sonesta Simply Suites Nashville Brentwood. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was very quick and easy. The staff that I encountered was very friendly. I liked the area where the hotel is located - very quiet and close to several stores and restaurants. Also, only 20 minutes away from the airport which was a plus.
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Nadia, thank you for sharing your positive experience with us. At Sonesta Simply Suites Nashville Brentwood, we're delighted to learn that your check-in process was efficient and our team members were welcoming. We're also pleased that our prime location, close to various amenities and the airport, added convenience to your stay. Looking forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay. Clean, friendly staff, great location, comfortable, affordable, and quiet.
Stayed 2 nights in Dec 2023
Response from Customer Service on 12 Dec 2023
We're thrilled to read your supportive comments about your stays at Sonesta Simply Suites Nashville Brentwood! It's fantastic that you appreciate our immaculate premises, convenient location, comfort, value, and tranquility. Even more heartening is your acknowledgment of our friendly team members. We eagerly anticipate your next visit.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This is always a clean and friendly stay in Brentwood! Great location for safe walks and good food!
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
We're thrilled to hear that you always find Sonesta Simply Suites Nashville Brentwood to be clean and welcoming. The safety of our environment and nearby dining options are indeed highlights we're proud of. We appreciate your positive feedback and look forward to welcoming you back for more enjoyable stays.

6/10 Okay

Meggan

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
For the price in this area, it’s a decent deal. Having a kitchen in a dog friendly hotel met our expectations. The entire hotel needs a deep clean. Our room had not been vacuumed- there was trash left.
Response from Customer Service on 5 Dec 2023
Meggan, thank you for your feedback. It's great to know that our reasonably priced accommodations with a well-equipped kitchen suited your needs. We acknowledge your concerns regarding the cleanliness and assure you that spotlessness is normally a hallmark of our service. Rest assured, your feedback is vital in helping us maintain higher standards. We hope to have another chance to welcome you back for a better stay.

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Customer Service on 30 Nov 2023
Craig, thank you for choosing to stay at Sonesta Simply Suites Nashville Brentwood. We're pleased to see your rating and hope to welcome you back on your next trip, making it an even more delightful experience. Safe travels!

6/10 Okay

Rachel

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Customer Service on 18 Dec 2023
Rachel, thank you for sharing your experience. It appears you had a neutral experience during your stay with us. We're continually striving for improvement, and your feedback assists our efforts to provide an enriched, exceptional stay. We hope to serve you again in the future and strive to impress.

4/10 Poor

William

Travelled with family and small children
Disliked: Amenities
The staff was friendly and helpful. The hotel has longer term people staying there and the smell of cigarette smoke was present in the hallway.
Stayed 2 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
William, thank you for acknowledging our team's friendly and helpful nature. We deeply regret to hear about the odor issue you experienced in the hallway. It's our aim to ensure all guests have a comfortable and pleasing stay, and it's disappointing to hear when this is not the case. We appreciate your feedback, as it allows us to continuously improve our guest experiences.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
The staff were very friendly, especially, the gentleman on the evening-night shift. Overall, the facility was clean but needs some updating and maintenance. The building needs better ventilation as it has a musty smell. The bathroom had no exhaust fan which left everything moist. The toilet seat was completely the wrong size (round seat) which made using the bathroom difficult as the seat would always shift and fall off the edge of the bowl (oval shaped). Despite the issues mentioned, the overall stay was pleasant and felt very safe.
Stayed 4 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Cynthia, thank you for sharing your experience at Sonesta Simply Suites Nashville Brentwood. Enthusiasm for exceptional guest service is a common trait among our evening shift team members and we're pleased you noticed. We value your feedback regarding potential updates and upkeep, alongside improved ventilation. Although we understand you had concerns with the bathroom fixtures, we're genuinely relieved that these did not heavily impact the overall satisfaction of your stay. Your sense of safety and comfort is paramount to us. We hope to welcome you back soon, providing an even more delightful experience.

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room & Hallway very old & dirty. Did not stay 2nd night and front desk agreed to refund but we were still charged both nights. Very unhappy about this experience.
Stayed 2 nights in Oct 2023
Response from Customer Service on 24 Nov 2023
Hi Emily,We regret any inconvenience caused by the refund not processing during check-out. However, we are pleased to inform you that the issue has been addressed, the charge has been successfully reversed, and the folio has been dispatched to you. We hope to better serve you in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 19 Nov 2023
Thank you for the 10/10 rating!It's excellent you enjoyed your time at Sonesta Simply Suites Nashville Brentwood so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Room was clean and comfortable. Missing cutlery and dishes but we didn't need. Staff friendly and helpful.
Stayed 3 nights in Nov 2023
Response from Customer Service on 18 Nov 2023
Kathleen, thank you for choosing Sonesta Simply Suites Nashville Brentwood for your stay. We're joyous you found the room clean and comfortable. It is reassuring to hear how welcoming our colleagues were. Concerning the absence of cutlery and dishes, we have noted your feedback as we are always striving to improve our services. We're excitedly looking forward to your next visit.

4/10 Poor

Carol

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Service on 19 Nov 2023
We appreciate the feedback, Carol.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

8/10 Good

Alford

Stayed 2 nights in Nov 2023
Response from Customer Service on 18 Nov 2023
Thank you for the 8/10 rating, Alford!It's great your time at Sonesta Simply Suites Nashville Brentwood was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine but what I liked best was the great customer service and check in. Don’t know the guys name but he was so friendly and helpful and much appreciated. The room is great, no complaints. Large and spacious.
Stayed 1 night in Nov 2023
Response from Customer Service on 16 Nov 2023
Matthew, it's heartening to hear that you had a pleasant experience at Sonesta Simply Suites Nashville Brentwood. Your kind words about our helpful and friendly colleague are greatly appreciated. We're thrilled you found your room to be spacious and comfortably meeting your needs. We look forward to continuing to exceed your expectations on your future visits.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, friendly & flexible staff, great location and affordable.
Stayed 1 night in Nov 2023
Response from Customer Service on 15 Nov 2023
Thomas, it's fantastic to hear you enjoyed your stay at Sonesta Simply Suites Nashville Brentwood. We pride ourselves on providing a comfortable environment, along with friendly and adaptable team members. We're thrilled you also found our location and rates to your liking. Thank you for sharing your experience with us. We look forward to welcoming you back in the future.

4/10 Poor

Aubree

Stayed 4 nights in Nov 2023
Response from Customer Service on 6 Dec 2023
Aubree, it's disheartening to know that your stay didn't meet expectations. We would appreciate additional feedback to understand how we could have served you better, and ensure our future guests have more satisfactory experiences. We're always committed to improving. Thank you for your time.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ended up having to check in late and the staff was more than accommodating. Extremely understanding and helpful.
Stayed 1 night in Nov 2023
Response from Customer Service on 14 Nov 2023
Philip, it's wonderful to hear about your positive experience at Sonesta Simply Suites Nashville Brentwood. We're particularly thrilled that our team members were able to accommodate your late check-in and made your stay as comfortable as possible. We hope to welcome you back again on your next trip to Nashville.

8/10 Good

Angel

Stayed 2 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
Angel, it's wonderful to see that your stay at Sonesta Simply Suites Nashville Brentwood was to your liking and garnered a positive rating. We sincerely value your feedback and hope to see you again for another satisfying stay!

2/10 Terrible

Manickam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken Towel Hanger in restroom. Empty Body wash bottle.
Stayed 1 night in Nov 2023
Response from Customer Service on 12 Nov 2023
Manickam, it's regrettable to hear about the difficulties you encountered with some key amenities during your stay. We value cleanliness and comfort above all else, so it's concerning that you found an empty toiletry bottle and ran into issues regarding the towel hanger. Please know that your feedback has been communicated with our team members to ensure improved experiences in the future. We appreciate your feedback and your patience with the matter at hand.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Service on 12 Nov 2023
Thanks for the perfect rating, Scott!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta Simply Suites Nashville Brentwood.Have a wonderful day!

10/10 Excellent

Thomas

Stayed 2 nights in Oct 2023
Response from Customer Service on 12 Nov 2023
Thank you for taking the time to leave this wonderful rating, Thomas! We hope to see you again soon at Sonesta Simply Suites Nashville Brentwood so we can share yet another amazing experience!

4/10 Poor

Patricia

Disliked: Property conditions & facilities
This is a very unkept property. Never had room service for the 5 nights I was there, had to reissue key every night, kitchen cab were peeling, walls need paint etc.
Stayed 5 nights in Nov 2023
Response from Customer Service on 9 Nov 2023
Patricia, it's regrettable to read about the inconveniences you faced during your stay, such as key card issues and the lack of room service. More so, your feedback about the physical aspects of our facilities is equally concerning. We can assure you that our team members prioritize the neatness and functionality of our premises, and we are surprised to hear that these standards were not evident during your visit. Thank you for sharing your experience and helping us flag areas that require more attention.

10/10 Excellent

Pamelia

Liked: Cleanliness, staff & service, property conditions & facilities
The quietness and comfortability of the hotel, the staff is Awesome as well..
Stayed 21 nights in Oct 2023
Response from Customer Service on 7 Nov 2023
Pamelia, it's wonderful to hear that you appreciated the tranquil atmosphere and comforting ambiance at Sonesta Simply Suites Nashville Brentwood. We're thrilled that our team members impressed you with their excellent service. It would be a pleasure to welcome you back for another excellent experience.

10/10 Excellent

John

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Dog friendly. Room was more than expected. Just wish it had a king size bed.
Stayed 1 night in Nov 2023
Response from Customer Service on 7 Nov 2023
John, thank you for sharing your experience at Sonesta Simply Suites Nashville Brentwood. We're delighted to know that you and your furry friend enjoyed our accommodating rooms. Your feedback on the bed size is valued and it will serve as part of our continuous goal to make improvements. We definitely look forward to making your next stay even more comfortable and enjoyable.

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Customer Service on 7 Nov 2023
David, thank you for taking the time to rate your stay. It seems like we did not completely meet your expectations and we are keen to learn more about how we could have improved your experience. Please feel free to share more details about your stay. Your feedback is valuable to us.

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was in a great location.
Stayed 2 nights in Nov 2023
Response from Customer Service on 6 Nov 2023
David, thank you for choosing to stay at Sonesta Simply Suites Nashville Brentwood. We're thrilled that you appreciated our hotel's prime location. It's always a delight to provide a convenient stay for our guests. We look forward to welcoming you back in the future.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facility needs updating
We had to change rooms because the bathroom sink wouldn’t drain. The staff was very nice but the facility needs some updates. The chairs in the kitchenette were VERY worn
Stayed 2 nights in Nov 2023
Response from Customer Service on 5 Nov 2023
Rebecca, your comments are appreciated and will help us improve. We're pleased our team members provided you with exceptional service, though we regret to hear about the issues encountered with your room amenities. We aim to maintain our facilities at a high standard, and your experience with the chairs is not indicative of the quality we strive for. Though changes might not happen overnight, we're actively working on updates. We look forward to having the opportunity to welcome you back for an improved stay.

4/10 Poor

Fiona

Liked: Staff & service
Disliked: Property conditions & facilities
My room had a sheet and thin bedspread on the bed. No blanket. I went to the front desk to ask for a blanket. The woman told me they didn't have any due to a staff shortage and that she was sorry. I was shocked. I told her that the whole point of a hotel is to have a place to sleep comfortably. At this point she offered to talk to her manager. A blanket was obtaining from a nearby property. It was bizarre. I felt like I had to force them to provide the bare necessities.
Stayed 1 night in Nov 2023
Response from Customer Service on 4 Nov 2023
Fiona, we sincerely regret to hear about the inconvenience you faced. It's crucial for us to provide all necessary amenities for a comfortable stay, and we apologize for falling short in this instance. We appreciate you bringing this to our collective attention, and we're pleased to know that a solution was eventually provided. Your experience has highlighted areas for improvement and we assure you we're working on them. We hope to have another opportunity to serve you better in the future.