Exterior

Reviews of Holiday Inn Express Hotel & Suites Murray, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 242 out of 408 reviews" "
Rating 8 - Good. 112 out of 408 reviews" "
Rating 6 - Okay. 27 out of 408 reviews" "
Rating 4 - Poor. 10 out of 408 reviews" "
Rating 2 - Terrible. 17 out of 408 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Frost on 13 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express MURRAY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Kay

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice clean room
Stayed 1 night in Feb 2024
Response from Frost on 12 Feb 2024
Dear valued guest: Thank you for taking the time to tell us about your experience at Holiday Inn Express MURRAY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Both mattresses were very lumpy and difficult to sleep on. The breakfast was the same every day and not very good. Especially the pancakes. The view out our hotel window was awful. There was a mobile home park and many trashy-looking homes. Garbage all over. Very unsightly.I did not like the location. The hotel was very clean and the staff was helpful.
Stayed 3 nights in Jan 2024
Response from Frost on 7 Feb 2024
Dear Susan, I am so very sorry for the inconvenience with your room and view. I am glad you at least enjoyed the staff and cleanliness of the property. Next time you stay, please request a room on the front side of the building for a much prettier window view. If the beds are an issue, we can place you in a newer bed. Thank you for taking the time to write your review, your input is extremely important to us. Thank you for your business, and we hope you come visit us again!

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frost on 30 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MURRAY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Kartikkumar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Frost on 30 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MURRAY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Francine

Stayed 3 nights in Jan 2024
Response from Frost on 30 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MURRAY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Frost on 30 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MURRAY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

May

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Frost on 30 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MURRAY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

STEPHANIE

Stayed 1 night in Dec 2023
Response from Frost on 30 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MURRAY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Frost on 30 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MURRAY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Eddie on 14 Dec 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!! Employees were super nice and place was super clean! Awesome little city.
Stayed 2 nights in Nov 2023
Response from Eddie on 14 Dec 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!

10/10 Excellent

Kenyon

Stayed 1 night in Nov 2023
Response from Eddie on 14 Dec 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people, close to events.
Stayed 1 night in Nov 2023
Response from Eddie on 14 Dec 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Eddie on 14 Dec 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!

10/10 Excellent

brenna

Stayed 1 night in Sep 2023

8/10 Good

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Alethea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. The fitness room has a sauna, which was a bonus because we were there for baseball at the University. The breakfast is as good as a restaurant and runs late into the morning.
Stayed 1 night in Aug 2023
Response from Frost on 7 Sep 2023
Dear Alethea,Thank you for taking the time to tell us about your experience at Holiday Inn Express MURRAY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Your positive feedback is extremely appreciated, and we will strive to uphold those standards going forward.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 270.759.4449 or hie.murray@gmail.com.Sincerely,Thomas FrostFront Desk Clerk270.759.4449hie.murray@gmail.com

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

William

Stayed 1 night in Aug 2023

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained, cleanliness, staff super friendly, professional, and helpful!
Stayed 1 night in Jul 2023

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient to local shopping and restaurants, with Murray State just down the road. The hotel had comfortable rooms and beds. Breakfast was good as well.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly and helpful. The property was very clean!!!!
Stayed 2 nights in Jul 2023

8/10 Good

Bryan

Liked: Cleanliness, staff & service
Room was clean and comfortable. Pool area could have used a hot tub for relaxation. Price was a little high for the area its in
Stayed 1 night in Jul 2023
Response from Eddie on 14 Dec 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!

10/10 Excellent

Valerie

Stayed 1 night in Jul 2023

10/10 Excellent

Kelli, Aberdeen

Stayed 3 nights in Jun 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality at this location is amazing! Nikki, Sharon and Carrue with housekeeping, hands down make your stay extra special, a great crew that takes pride in the hotel and caring for people. Exceptionally clean, close to food options and shopping. Great location, great staff!!
Stayed 2 nights in Jun 2023
Response from Eddie on 14 Dec 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice 2 night weekend stay
in town for a family event - very nice stay believe this is our 3rd or 4th time at this location - clean - quiet - friendly - will stay here again as long as price is competitive
Stayed 1 night in Jun 2023
Response from Eddie E on 15 Jun 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!

10/10 Excellent

Debra

Stayed 1 night in Jun 2023
Response from Eddie E on 8 Jun 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!

8/10 Good

NICHOLAS, Bradenton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, easy access. Close to KY Lake. Clean and well managed.
Stayed 1 night in May 2023
Response from Eddie on 30 May 2023
Thanks for choosing us for your recent stay during your trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience Hope to see you again soon.Eddie EAssistant Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay!
Fast easy check in. I needed an early check-in & they were very accommodating & helpful. Nice, clean room!
Stayed 1 night in May 2023
Response from Eddie on 30 May 2023
Thanks for choosing us for your recent stay during your trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience Hope to see you again soon.Eddie EAssistant Manager

10/10 Excellent

Mike

Stayed 3 nights in May 2023
Response from Eddie E on 15 Jun 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Eddie E on 11 May 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!Eddie EAssistant Manager

10/10 Excellent

Dave

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Eddie E on 11 May 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!Eddie EAssistant Manager

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location..clean..comfortable
Stayed 1 night in Apr 2023
Response from Eddie E on 11 May 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!Eddie EAssistant Manager

10/10 Excellent

Joey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Eddie E on 11 May 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!Eddie EAssistant Manager

10/10 Excellent

Randall

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The blackout curtain was great, but I overslept.
Stayed 1 night in Apr 2023
Response from Eddie E on 11 May 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!Eddie EAssistant Manager

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant Staff
Stayed 1 night in Apr 2023
Response from Eddie E on 11 May 2023
Thanks for choosing to stay with us on your recent trip to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!Eddie EAssistant Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Even with renovations going on the crew was very respectful of disturbing. keeping the noise to a minimum. the front desk staff was extremely helpful. Tom offered to help when my laptop could not find your WI-FI he reconfigured it and I could use it. Thank you to all your staff for a very comfortable stay.
Stayed 4 nights in Apr 2023
Response from Eddie E on 20 Apr 2023
Thank you for choosing to stay with us during your recent trip to Murray. We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!Eddie EAssistant Manager

10/10 Excellent

Melva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight trip
The hotel was clean, quite & the bed was comfy.
Stayed 1 night in Apr 2023
Response from Eddie E on 20 Apr 2023
Thank you for choosing to stay with us during your recent trip to Murray. We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. We hope to see you again soon!Eddie EAssistant Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check-in and super friendly staff at front desk.
Stayed 1 night in Mar 2023
Response from Eddie E on 2 Apr 2023
Thank you so much for choosing us for your recent stay while visiting Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. Hope to ss you again soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay at this hotel. Very clean. Always had coffee and hot chocolate available. The indoor pool and sauna were excellent. We came for a pony pull at Murray State and we will definitely be back next year!! Thank you for a most wonderful stay.
Stayed 2 nights in Mar 2023
Response from Eddie E on 2 Apr 2023
Thank you so much for choosing us for your recent stay while visiting Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. Hope to ss you again soon!

10/10 Excellent

Richard

Stayed 1 night in Mar 2023
Response from Eddie E on 2 Apr 2023
Thank you so much for choosing us for your recent stay while visiting Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. Hope to ss you again soon!

2/10 Terrible

Perry

Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Check in was easy. Would definitely stay here again
Stayed 1 night in Feb 2023
Response from Eddie on 8 Mar 2023
Thank you for choosing us for your recent stay in Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. Hope to see you again soon!Eddie E. Assistant Manager

10/10 Excellent

Betty, Benton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took grandkids for an evening swim fest. Pool area did not disappoint! Room was warm and clean. Plenty of towels. Water was warm . Had outlets so I could charge my phone while kids swam. Front desk person was excellent.. breakfast was good with Many Choices.
Stayed 1 night in Feb 2023
Response from Eddie on 19 Feb 2023
Thanks for staying with us on your recent visit to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. Hope to see you again soon!Eddie E. Assistant Manager

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Could definitely work on their hot breakfast. Overall glad we picked there to stay. Friendly, clean, cleaning staff was amazing.
Stayed 2 nights in Feb 2023
Response from Eddie on 19 Feb 2023
Thanks for staying with us on your recent visit to Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. Hope to see you again soon!Eddie E. Assistant Manager

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2023
Response from Eddie on 11 Feb 2023
Thanks for choosing us for your recent stay in Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. Hope to see you again soon!Eddie EAssistant Manager

10/10 Excellent

Debbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Check in was quick and easy. Front desk was friendly and helpful.
Stayed 2 nights in Dec 2022
Response from Eddie on 11 Feb 2023
Thanks for choosing us for your recent stay in Murray! We also appreciate your feedback, as it assists us in ensuring the best possible guest experience. Hope to see you again soon!Eddie EAssistant Manager