I was a little hesitant about booking here after reading some reviews but really enjoyed my stay. This is my interpretation, if you are looking for luxury and a staff that will greet you with a big ole smile, than this is not your place and you should book at the 4 seasons. This is a 3 star hotel people, set your expectations accordingly. If you want a clean room that is pretty nice, comfortable and of descent European size than stay here. The staff wasn't unfriendly like I read, they took care of my basic requests which is all I was expecting, and actually went above and beyond that. The location is a short walk to many (most) city attractions. I think walking 12 minutes to Marienplatz is not long especially when you get to walk through parks, museums, historic buildings and high end shops. Trust me I love hotels that take care of me but this is a nice value option so you can splurge on nice dinners, drinks, tours and museums.