6 of us were traveling together in Moscow, and this hotel seemed the ideal choice for all of us to be together. The location was very good, but the room did not live up to the advertisement. We were to have 2 double beds plus a pull-out. We had one VERY HARD double bed, one VERY SOFT TWIN bed, and the pull-out couches were both destroyed beyond use. As couches they looked fine, but when we got ready to go to bed we learned that the bed part was completely broken on both couches. Then they wouldn't even go back together as couches. Fortunately one couple was Russian, and they called management, which promised to repair them the next day (had to use an extra couch for a bed). The repair did not happen, and management simply said that it was indeed a problem, but they could not fix it. The maid said that there have been many complaints about this apartment, and they likely would be pulling it from rental listings. We felt we should have some refund, but we were unable to get any answers or satisfaction. It would have been extremely difficult without Russian speakers as part of the group.