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Reviews of Holiday Inn Montreal Longueuil, an IHG Hotel

3 out of 5
Holiday Inn Montreal Longueuil, an IHG Hotel
900 Rue St. Charles East, Longueuil, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 427 out of 1003 reviews" "
Rating 8 - Good. 373 out of 1003 reviews" "
Rating 6 - Okay. 118 out of 1003 reviews" "
Rating 4 - Poor. 48 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Suzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access to highway, Walmart or Grocery store closee
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from AD on 16 Apr 2024
Dear Ms Maria,Thank you for the great score! We are happy you enjoyed your time with us. We hope you will continue choosing the Holiday Inn Longueuil.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, staff & service, amenities
It was great for staying in for business travel. Currently under construction for the pool and half the rooms.
Stayed 4 nights in Apr 2024
Response from AD on 15 Apr 2024
Dear Mr Allan,Thank you for the great score, we appreciate your feedback. There is some work being done to the exterior of the building which has affected some of our rooms. This structural work will be completed shortly and we expect all of our rooms to be back into our inventory soon. The pool and hot tub are operational, but the hours have been limited to 3pm to 10pm. Thank you for staying with us.A D'AlesioGM - Holiday Inn Longueuil

6/10 Okay

Revelina

Travelled with family
Liked: Cleanliness, staff & service
The receptionist was very nice, granted my family an early check in with no charge.
Stayed 1 night in Apr 2024
Response from AD on 15 Apr 2024
Dear Revelina,Thank you for your score and comments. We are glad our front desk served you well and you were granted an early arrival. We hope you will be back again soon for an even better experience.Cordially,A D'AlesioGM - Holiday Inn Longueuil

8/10 Good

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well kept however construction was currently taking place. The AC unit was very run down looking but other than that room was clean. They do not allow air conditioners in the winter so we had to open a window. Breakfast was amazing worth the extra money.
Stayed 2 nights in Mar 2024
Response from AD on 25 Mar 2024
Dear Sacha, Thank you for your review, score and feedback. There is some work being done to an exterior wall which has necessitated we close access to a series of rooms on each floor. We will inspect the A/C unit of the room you occupied to see if it requires repair or changing. So glad you enjoyed the buffet breakfast! We will let the restaurant team know.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Michael, Newton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good bar and food options on site.
Stayed 2 nights in Mar 2024
Response from AD on 25 Mar 2024
Dear Mr Michael, Thank you for your positive review and comments. We are glad you enjoyed your visit. We will let the kitchen know that their efforts were appreciated.See you again soon,A D'AlesioGM - Holiday Inn Longueuil

8/10 Good

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from AD on 25 Mar 2024
Dear Laurel,Thank you for the good score. We hope to see you again soon.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Melanie

Stayed 1 night in Mar 2024
Response from AD on 9 Apr 2024
Chère Mélanie,Merci pour votre excellent pointage accordé après votre récent séjour. Nous sommes heureux que vous ayez apprécié votre visite.A bientôt. Merci d'avoir choisi le Holiday Inn Longueuil.A D'AlesioDG Holiday Inn Longueuil

6/10 Okay

Katrina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Noisy trucks loading and traffic so close to window kept me up all night
Stayed 1 night in Mar 2024
Response from AD on 18 Mar 2024
Dear Ms Katrina,Thank you for your review and feedback. We are sorry if the noise from the nearby highway affected your stay. Please feel free to request a room on the other side of the hotel on your next visit. While these may not have a view they tend to be somewhat quieter. Thank you for staying with us.Sincerely,A D'AlesioGM - Holiday Inn Longueuil

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested early check in to enjoy the pool and hot tub. We wanted to show our international student a good time in Montreal. The hot tub was freezing cold. The restaurant and bar had very limited hours. The prices at the restaurant were expensive. On the good side, they accommodated our request for an extra bed
Stayed 2 nights in Mar 2024
Response from AD on 18 Mar 2024
Dear Ms Christina, Thank you for your review. We apologize for the issue with the hot tub. It experienced a leak which we tried to fix, but then it became apparent that parts were needed. We hope you were able to enjoy the heated pool. These should arrive soon. Our restaurant is open for breakfast from 6:30am to 10am, and the bar is open in the evenings from 5pm to 10pm. We assure you that our prices are competitive and actually lower than local dining establishments. Thank you for staying with us, we appreciate your patronage.Cordially,A D'AlesioGM - Holiday Inn Longueuil

8/10 Good

Dmitri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from AD on 13 Mar 2024
Dear Mr Dmitri, Thank you for your good score. We are glad you enjoyed your stay. See you again soon.A D'AlesioGM - Holiday Inn Longueuil

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness
The hotel is beautiful but it needs better lighting at the entrances and the back parking lot should be clearly advertised. It would have appreciated if staff had advised us of the construction on the fifth floor or at least have a sign indicating the way to our room as the regular way was blocked by the construction. The pool was not properly stocked with towels, this should have been monitored better as it was March break. We would stay there again so hopefully these issues will be fixed.
Stayed 3 nights in Mar 2024
Response from AD on 12 Mar 2024
Dear Ms Veronica,Thank you for your review. As you noted, there is some work being conducted on the exterior west wall which has required the closure of a few rooms and corridors. Thankfully our guests can still use both elevators to access our rooms. We apologize if you were not properly advised. During March break it is difficult to keep up with the towel demand in the pool area, but we will keep a closer eye on the inventory and appreciate your patience.We hope to welcome you back again soon.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AD on 8 Mar 2024
Dear Ms Keisha, thank you for the great score following your recent stay. We are glad you enjoyed our hotel and services. See you again soon.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Dubravka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright, well maintained. Dinner restaurant very good, food more than decent. Free breakfast a plus, with breakfast itself being plentiful, fresh and delicious, with plenty of options. Our only issue was non working hot tub, but that was just our bad luck because they've changed the water in it the evening we were staying there, so the water probably wasn't hot enough for the next 24 hours. Room was very clean and bright. Overall, an excellent experience, definitely will be staying there again.
Stayed 1 night in Feb 2024
Response from AD on 23 Feb 2024
Dear Dubravka, Thank you for sharing your positive experience. We are happy you enjoyed your stay and our services. Sorry about the hot tub being serviced during your visit. We hope to see you again soon.Regards,A D'AlesioGM - Holiday Inn Longueuil

6/10 Okay

Kory

Stayed 1 night in Feb 2024
Response from AD on 22 Mar 2024
Dear Kory, Thank you for posting your score. Your score of 3 suggest things could have gone better. Please let us know how we can improve before your next visit.Thank you for staying with us.A D'AlesioGM Holiday Inn Longueuil

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel if you want to stay in Montreal for chaper
Response from AD on 13 Feb 2024
Dear Mr Ismael, Thank you for the excellent score following your stay. We are glad you enjoyed your stay and felt that it was a good value! Thank you for your feedback. We hope to welcome you back soon.A D'AlesioGM - Holiday Inn Longueuil

8/10 Good

Renée-Claude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AD on 19 Jan 2024
Chère Mme Renée-Claude, Merci pour votre bon pointage suite a votre séjour. Nous espérons vous revoir bientôt.A D'AlesioDG - Holiday Inn Longueuil

2/10 Terrible

Suavis

Disliked: Staff & service
I had a terrible experience in that hotel. The one night I spent there I found myself with no car. The car was stolen in the parking lot. The hotel and staff knew that cars are stolen and they don't have anything to do with that. I was not informed that Toyota Highlander are the most targeted in Montreal. I had to rent a car to go back to the USA. I couldn't do what I needed to do. Please if you have an SUV Toyota especially don't go to Montreal unless you have a high security system to protect your car.
Stayed 1 night in Jan 2024
Response from AD on 15 Jan 2024
Dear Suavis, Please accept our apologies for the inconvenience of having your car stolen last weekend. We hope that you made it home safely, and without too much delay.Unfortunately, as explained by the police there has been an increase in thefts of cars from parking lots in shopping malls, hotels and other areas in recent months. Thieves have been targeting specific brands such as Toyota Highlander & Rav4, Honda CRV, and Ford F150 in particular. They have the ability to unlock and start these vehicles in just a few seconds a drive off within minutes. We have looked at several options to increase security including fencing and overnight surveillance during busier periods.We will continue to cooperate with the local police.A D'AlesioGM - Holiday Inn Longueuil

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AD on 15 Jan 2024
Dear Ms Nancy,Thank you for your good score. We are happy you enjoyed our stay with us. See you again soon.Cordially,A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Lucie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AD on 15 Jan 2024
Chère Mme Lucie, Nous sommes heureux que tout c'est bien passé lors de votre séjour. Merci d'avoir choisi le Holiday Inn Longueuil.A D'AlesioDG - Holiday Inn Longueuil

2/10 Terrible

Yehia

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
When we booked the party, there was no mention that the hotel was organizing a new year party. We had two children with us who were not able until 2 am because of the music and noise. The party was held at the entrance and not in a party room. It was a terrible night and we will never visit again!
Stayed 1 night in Dec 2023
Response from AD on 8 Jan 2024
Dear Ms Yehia, We are sorry that you were not made aware of the New Year's Eve celebration. We had attempted to alert our guests in advance on our website and reservation system. Unfortunately, when reserving online through websites this information is not readily available. Please contact us and we can try to make amends on a future stay.Regards,A D'AlesioGM - Holiday Inn Longueuil

8/10 Good

Dmitri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AD on 8 Jan 2024
Dear Dmitri, Thank you for your good score! We are glad you enjoyed your stay at the Holiday Inn Longueuil. We hope to see you again soon.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Harpreet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023
Response from AD on 8 Jan 2024
Dear Mr Singh, Thank you for your review and kind word regarding our property and staff. We are glad you enjoyed your stay and we will share your review with or team.Sincerely,A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Noel

Stayed 2 nights in Dec 2023
Response from AD on 24 Jan 2024
Dear Mr Noel, Thank you for staying with us! We hope to see you again soon.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The service could be improved. Rest everything was great.
Stayed 3 nights in Dec 2023
Response from AD on 7 Feb 2024
Dear Ms Tanya, Thank you for the great score following your recent stay. We apologize if any part of our service was unsatisfactory, but glad that despite any issues you experienced that you enjoyed your stay. Thank you for choosing the Holiday Inn Longueuil. See you again soon.A D'AlesioGM - Holiday Inn Longueuil

2/10 Terrible

EBUBEKIR KAAN

Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from AD on 31 Dec 2023
Dear E Kaan,We are sorry that your stay did not seem to have gone very well. Please let us know how we can improve before your next visit. Thank you for staying with us.A D'AlesioGM - Holiday Inn Longueuil

2/10 Terrible

Nicole

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from AD on 28 Dec 2023
Dear Ms Nicole, Thank you for your feedback. We are not certain why the low score but then the comment that it was excellent? Feel free to contact us with any further details so that we may find ways to improve.A D'AlesioGM - Holiday Inn Longueuil

2/10 Terrible

Hardik

Stayed 1 night in Dec 2023
Response from AD on 28 Dec 2023
Dear Hardik, Thank you for your feedback. We are sorry to see that you did not enjoy your stay with us. Please feel free to contact us and share any details which might help us improve before your next visit.Cordially,A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Nadia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!
My Stay here was terrific. The rooms were very clean. The bed was very comfortable. The amenities were great. I ordered dinner the first night and I thought it was very delicious. The staff was very kind and courteous. Although I did not opt for breakfast, I stopped by for tea and the buffet looked really good. The location was not too far from where I needed to go during the day and close to the border. I appreciated the fact that it was very quiet and not crowded.
Stayed 4 nights in Dec 2023
Response from AD on 28 Dec 2023
Dear Ms Nadia, Thank you for your great score and positive comments regarding your stay. We are glad you liked our property and services. I am also glad that our location was convenient and that our staff served you well. We hope to have the pleasure of seeing you again soon.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2023
Response from AD on 7 Dec 2023
Dear Jason, Thank you for your review and positive feedback. We are glad you were satisfied with your accommodations. We look forward tyo welcoming you back in the near future.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from AD on 12 Dec 2023
Dear Mr John, Thank you for your great score following a recent stay! We are very happy that you enjoyed our hotel and service. We look forward to welcoming you back soon.A D'AlesioGM - Holiday Inn Longueuil

8/10 Good

Gaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Dec 2023
Response from AD on 5 Dec 2023
Dear Gaby,Thank you for the good score. We are glad our location was beneficial to your needs. We hope to welcome you back in the near future.A D'AlesioGM - Holiday Inn Longueuil

8/10 Good

Sonya

Liked: Staff & service, amenities, property conditions & facilities
Many dead flies were stucked on screen window. Not beautiful at all
Stayed 1 night in Oct 2023
Response from AD on 28 Nov 2023
Dear Ms Sonya, Thank you for the good score and information. We have verified and cleaned the windows since your visit. Due to safety regulations our windows only open 4 inches, so it can be challenging to clean the exterior screen. We wash all our windows in the spring as we do each year. Thank you for staying with us.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Christine Joanne

Stayed 2 nights in Nov 2023
Response from AD on 18 Dec 2023
Chère Mme Christine Joanne, Merci pour votre excellent pointage! Nous sommes ravis que tout ce soit bien passé. Nous espérons vous revoir sous peu.A D'AlesioDG - Holiday Inn Longueuil

8/10 Good

Said

Stayed 1 night in Nov 2023
Response from AD on 18 Dec 2023
Dear Mr Said, Thank you for your good score following a recent stay. We are glad it went well, and hope to see you again soon.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

rodelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from AD on 28 Nov 2023
Dear rodelyn, Thank you for the great score following a recent stay. We are glad you enjoyed our property and services.A D'AlesioGM - Holiday Inn Longueuil

8/10 Good

Christine Olona

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking
Stayed 4 nights in Jul 2023
Response from AD on 28 Nov 2023
Dear Ms Olona, Thank you for the good score! We appreciate your feedback. We are happy that you enjoyed your stay and our parking was convenient.See you again soon,A D'AlesioGM - Holiday Inn Longueuil

8/10 Good

Melina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good but if you are going to rely on public transportation, get ready to wait for up to an hour for the bus.
Stayed 3 nights in Nov 2023
Response from AD on 24 Nov 2023
Dear Melina,Thank you for your good score and feedback. We apologize if your public transportation experience was not a good one. Bus schedules differ between weekdays & weekends, but several lines travel from our property to the nearby metro station. Feel free to ask our front desk the best routes to take.Thank you for staying with us.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Luanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from AD on 20 Nov 2023
Dear Luanda, Thank you for the great score! We are happy that you enjoyed your time with us.See you soon.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Anureema

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 1 night in Nov 2023
Response from AD on 17 Nov 2023
Dear Anureema, Thank you for the great score and positive feedback. We are glad you enjoyed your stay with us. See you again soon.A D'AlesioGM - Holiday Inn Longueuil

2/10 Terrible

Purva

Travelled with group
Disliked: Staff & service
Night staff was not friendly. There was a lady who kept coming at our rooms, knocking our doors and telling that we are making noise, where as we were completly silent not even playing music. She came at 12am , 2am . It was my birthday trip which not went well with the hotel .
Stayed 3 nights in Nov 2023
Response from AD on 15 Nov 2023
Dear Purva, I apologize if your stay was not satisfactory. However, there were several noise complaints from other guests regarding your two rooms between 11:30pm and 1:00am. Unfortunately, after having notified you repeatedly the night manager had to intervene. Thank you for your understanding.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Dan, hampton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff easy access to the city via freeway
Stayed 3 nights in Nov 2023
Response from AD on 15 Nov 2023
Dear Dan, Thank you for the great score and for sharing some helpful information. We are happy you enjoyed your stay and that our location near the city was beneficial. We hope to see you again soon.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

MAHMOOD, Finksburg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and close the city. I love it highly recommend it.
Stayed 2 nights in Nov 2023
Response from AD on 15 Nov 2023
Dear Mr Mahmood, Thank you for the great score! We are happy you enjoyed your visit and appreciate your recommendations to others.We hope to welcome you back soon,A D'AlesioGM - Holiday Inn Longueuil

2/10 Terrible

Vladimir

Stayed 2 nights in Nov 2023
Response from AD on 5 Dec 2023
Dear Vladimir, We are sorry if your stay was not a better one. Please let us know how we can improve for your next visit.A D'AlesioGM- Holiday Inn Longueuil

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved
Stayed 3 nights in Oct 2023
Response from AD on 6 Nov 2023
Dear Mr Matthew, Thank you for the great score and positive comment. We are very happy that you enjoyed your stay, and appreciate you letting everyone know.See you again soon,A D'AlesioGM - Holiday Inn Longueuil

8/10 Good

Desmond

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from AD on 2 Nov 2023
Dear Mr Desmond, Thank you for your good score! We hope to see you again soon.A D'AlesioGM - Holiday Inn Longueuil

6/10 Okay

genevieve

Business traveller
Liked: Cleanliness, room comfort
Déçue
D'abord on m'a attribué une chambres déjà occupée. Ensuite rendu a ma chambres c'étaient bruillant jusqu'au environs 23h30.
Stayed 1 night in Oct 2023
Response from AD on 31 Oct 2023
Chère Mme Genevieve, Nous sommes vraiment désolé de l'erreur commise et du bruit. Nous allons discuter avec nos agents de la réception qu'ils soient plus attentifs.Merci d'avoir séjourné avec nous.A D'AlesioDG - Holiday Inn Longueuil

8/10 Good

GABRIEL

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It's nice. The only thing that was not good was the lobby attendance.
Stayed 3 nights in Oct 2023
Response from AD on 31 Oct 2023
Dear Mr Gabriel, Thank you for the positive score. We are glad you enjoyed your stay for the most part. We apologize if any service you received was under expectations and will try to improve. Thank you for staying with us.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AD on 31 Oct 2023
Dear Mr Omar, Thank you for the great score. We are very happy that you enjoyed your stay. We hope to welcome you back soon.A D'AlesioGM - Holiday Inn Longueuil

10/10 Excellent

Bo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good!
Stayed 2 nights in Oct 2023
Response from AD on 25 Oct 2023
Dear Bo, Thank you for the great score and review. We are glad everything went well. See you again soon!A D'AlesioGM - Holiday Inn Longueuil