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Reviews of Super 8 by Wyndham Missoula/Brooks Street

2 out of 5
Super 8 by Wyndham Missoula/Brooks Street
3901 Brooks St, Missoula, MT

Reviews

6.6
Rating 10 - Excellent. 94 out of 479 reviews" "
Rating 8 - Good. 150 out of 479 reviews" "
Rating 6 - Okay. 90 out of 479 reviews" "
Rating 4 - Poor. 74 out of 479 reviews" "
Rating 2 - Terrible. 71 out of 479 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

ross

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Barry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional staff, dirty rooms, drug deals in back and people living in cars in the parking lot. Very unsafe and terrible conditions. Closed the small breakfast early, terrible example of a Wyndham Properties - Super 8 location. Plenty of other options in the area ! DO NOT get a room here.

2/10 Terrible

Barry, Havre

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, Terrible representation of Wyndham Properties.!
Stayed 1 night in Mar 2024

4/10 Poor

Danielle

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Booked a room for one night off Hotel.com and paid. Then got to the Hotel itself and they charged twice for the room the day of and the day after. Took 120 more than what we paid on Hotel. Com so we barely had any money for food or activity for our kids because they took it and didn’t refund it back on card right away. Still waiting for the refund
Stayed 1 night in Dec 2023

8/10 Good

ANDY, Kalispell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Bobbie, Casper

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was FILTHY! The carpet in the rooms are black, stained and smell horrible. The sheets and pillows smelled like sweaty men, like they haven’t been changed in months. Beds are uncomfortable, very spring like mattress and sunken in the middle. The bathroom has hair, mold and smelled bad.
Stayed 1 night in Nov 2023

2/10 Terrible

timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Taylor

Business traveller, Travelled with family, Travelled with group
Disliked: Room comfort
Decent bed but not a stay I'd make again
Refrigerator made an awful racket , they gave us with someone already in it . Tv didn't work , internet was horrible. Breakfast was soured and not fresh
Stayed 2 nights in Oct 2023
Response from Amber M. on 31 Oct 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

10/10 Excellent

Rick

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Amber M. on 31 Oct 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

4/10 Poor

Lisa

Travelled with family
Disliked: Staff & service, property conditions & facilities
Check in literally took 30 minutes. There were only two guests ahead of us. The bedspread had cigarette burns in it. The keycard entries had been deactivated. Anyone could enter the motel. The ratings were not accurate. It was quite and the water was hot which was good.
Stayed 1 night in Oct 2023
Response from Amber M. on 31 Oct 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amber M. on 31 Oct 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

6/10 Okay

Silke

Stayed 2 nights in Oct 2023
Response from Amber M. on 31 Oct 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Amber M. on 31 Oct 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

10/10 Excellent

Clayton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
The check-in staff was very friendly, the room was clean and welcoming, and there was ample parking
Stayed 1 night in Oct 2023
Response from Super 8 - Brooks Staff on 8 Oct 2023
Dear Clayton, We are very happy that you enjoyed your stay. Thank you for choosing our Super 8 - Brooks and have a great autumn!!!

2/10 Terrible

Ray

Disliked: Cleanliness, property conditions & facilities
Th room was filthy - not vacuumed - dirty sheets like fresh stains from extra-curricular activities!
Stayed 1 night in Sep 2023
Response from Super 8 - Brooks Staff on 8 Oct 2023
Dear Ray,We are very sorry that you had a negative stay. The head housekeeper has been informed of the condition the room was in so that we can improve guest satisfaction. Thank you for choosing our Super 8 - Brooks and we hope you will return on better circumstances. Have a great autumn!!!

2/10 Terrible

Kristy

Travelled with family
Disliked: Staff & service
I had my 91 year old mother with me who fell and broke her hip recently. They had no accommodations for a room on the first floor and no elevator to go to the second floor but suggested a first floor room and have her sleep in a recliner.
Stayed 1 night in Sep 2023
Response from Amber on 3 Oct 2023
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

2/10 Terrible

Kea

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No communication
I have yet to hear from the Manager of this location. I found some critters in my room and ive been waiting for a call since. I will post pictures if i dont hear from them.
Stayed 1 night in Sep 2023
Response from Amber M. on 3 Oct 2023
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you. Please call the hotel and request to speak with a manager M-F 9am-5pm.

4/10 Poor

Janiece

Stayed 1 night in Sep 2023
Response from Amber M. on 31 Oct 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

4/10 Poor

Betty

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very old and poorly maintained. Cost was high for the condition of the property. Wifi doesn’t work for iPhones.
Stayed 3 nights in Sep 2023
Response from Amber M. on 26 Sep 2023
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

4/10 Poor

Linda

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No internet. Smelled bad.
Stayed 1 night in Sep 2023
Response from Amber M. on 26 Sep 2023
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

2/10 Terrible

Ruth, Dearborn

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom in the I was initially assigned to had not been cleaned. Looked at 3 more rooms, with staff, that had been cleaned (beds not made, trash not emptied, dirty bathroom). The 5th room had clean linen and clean bathroom but, as staff noted, the floors had been cleaned. I accepted the room only because it was passable and it was late in the evening. Note: No apology from staff nor recognition of inconvenience. Next morning when I turned on the hairdryer, it smoked and sparked! Total fire hazard! Needless to say, I was extremely dissatisfied and left with wet hair. Only good thing was that when spoke with the manager upon my departure, he did apologize and gave me a full refund. I recommend no one stay at this hotel.
Stayed 1 night in Sep 2023
Response from Amber M. on 26 Sep 2023
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amber M. on 18 Sep 2023
Thank you for your valued feedback!

2/10 Terrible

David

Business traveller
Wrong hotel
Stayed 1 night in Sep 2023
Response from Amber M. on 14 Sep 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

2/10 Terrible

Pavel

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Better sleep in your car. this place is trash. We were too tired looking for a place. This should not even be on Expedia. But again Expedia only care for the commission.
Stayed 1 night in Aug 2023
Response from Amber M. on 14 Sep 2023
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

4/10 Poor

mark and michelle

Disliked: Cleanliness, property conditions & facilities
Carpet had alot of big stains. Smelled of dog.
Stayed 1 night in Sep 2023
Response from Amber M. on 14 Sep 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

10/10 Excellent

Victoria

Stayed 1 night in Sep 2023
Response from Amber M. on 26 Sep 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

2/10 Terrible

Lawrence

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and room looked like it hadn’t been cleaned.
Stayed 1 night in Sep 2023
Response from Amber M. on 14 Sep 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

8/10 Good

Julie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Was close to where we spent much of our time.
Stayed 2 nights in Aug 2023
Response from Amber M. on 14 Sep 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

4/10 Poor

Joe

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Amber M. on 23 Aug 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

8/10 Good

Donnajeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Amber M. on 23 Aug 2023
Thank you so much for leaving a review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

4/10 Poor

Sandy

Stayed 1 night in Jul 2023
Response from Amber M. on 1 Aug 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
tv didnt work also had to change rooms because big pee stain on mattress
Response from Amber M. on 1 Aug 2023
We are sincerely sorry for your experience with our hotel. We have since fixed the issue you experienced and done some refine training with our staff on how to better handle these situations.

4/10 Poor

Chelsi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot, no a/c in lobby or dining area. Smelled of smoke, room I reserved was no longer available and wanted to give me a king which didn’t work with 4 of us.
Response from Amber M. on 1 Aug 2023
We are sincerely sorry for your experience with our hotel. We have since fixed the issue you experienced and done some refine training with our staff on how to better handle these situations.

10/10 Excellent

Nathan

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks so much I was able to get some sleep and get back on the road the next day.
Stayed 1 night in Jul 2023
Response from Amber M. on 1 Aug 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

6/10 Okay

Louise

Disliked: Staff & service, property conditions & facilities
Average, few staff, quiet. Ok for the price given how expensive missoula hotels are these days
Stayed 5 nights in Jul 2023
Response from Amber M. on 1 Aug 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

2/10 Terrible

Holly

Stayed 1 night in Jul 2023
Response from Amber M. on 1 Aug 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Pro: Clean, friendly, comfortable mattress Con: Not walking distance to dining other than a Pizza Hut next door.
Stayed 1 night in Jul 2023
Response from Amber M. on 1 Aug 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Amber M. on 1 Aug 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

2/10 Terrible

Natalia, Hermitage

Disliked: Cleanliness
Why do you have availability on your site if hotel saying there is no rooms and I even cannot cancel this reservation????
Stayed 1 night in Jul 2023
Response from Amber M. on 1 Aug 2023
We are sincerely sorry for your experience with our hotel. We have since fixed the issue you experienced and done some refine training with our staff on how to better handle these situations.

8/10 Good

Lisa

Staff was courteous and room was clean
Stayed 1 night in Jul 2023
Response from Amber M. on 1 Aug 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

10/10 Excellent

Janine's

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly, breakfast was ok, and rooms were clean and quiet
Stayed 2 nights in Jul 2023
Response from Amber M. on 1 Aug 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

2/10 Terrible

Sharla

Travelled with family, Travelled with pets
Liked: Staff & service
Rooms are paper thin. Did not sleep well. Service overall was great.
Stayed 1 night in Jul 2023
Response from Amber M. on 1 Aug 2023
We are sincerely sorry for your experience with our hotel. We have since fixed the issue you experienced and done some refine training with our staff on how to better handle these situations.

2/10 Terrible

Conrad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
The original room we were in had a broken lock on the door. The next room we were in was still had rubbish on the room floor. The place had a lingering odor of cigarettes.
Stayed 1 night in Jul 2023
Response from Amber M. on 1 Aug 2023
We are sincerely sorry for your experience with our hotel. We have since fixed the issue you experienced and done some refine training with our staff on how to better handle these situations.

2/10 Terrible

Jaeson

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Amber M. on 1 Aug 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

2/10 Terrible

Tyke

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid because of you way too much and I only stayed Friday night
Stayed 2 nights in Jun 2023
Response from Amber M. on 1 Aug 2023
We are sincerely sorry for your experience with our hotel. We have since fixed the issue you experienced and done some refine training with our staff on how to better handle these situations.

6/10 Okay

Aaron

Stayed 1 night in Jun 2023
Response from Amber M. on 1 Aug 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

2/10 Terrible

Scott

Disliked: Cleanliness, property conditions & facilities
Went to take a shower before bed only to discover the shower curtain was missing. Unable to shower
Stayed 1 night in Jun 2023
Response from Amber M. on 1 Aug 2023
We are sincerely sorry for your experience with our hotel. We have since fixed the issue you experienced and done some refine training with our staff on how to better handle these situations.

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we arrived they did not have any available rooms
Stayed 1 night in Jun 2023
Response from Amber M. on 1 Aug 2023
We are sincerely sorry for your experience with our hotel. We have since fixed the issue you experienced and done some refine training with our staff on how to better handle these situations.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
I had a pet and the hotel was very accommodating. Room was clean and bed was nice. Check in was quick.
Stayed 1 night in Jun 2023
Response from Manager on 22 Jun 2023
Thank you!

6/10 Okay

Lisa

Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Amber M. on 12 Jun 2023
We are incredibly grateful that you took the time out to leave us a review. If there’s anything we mayimprove upon, please let us know. Safe Travels!