Although the hotel was very clean and close to many restaurants, hospitals and shopping I found it very disturbing that our room was issued to another family later in the evening and they were trying to enter our room. Thankfully the deadbolt was in as well as the flip lock. In addition the walls are very thin and you can clearly hear any argument that is occurring in the next room (which was also experienced during our stay) not exactly what is expected and there was no one at the front desk to report this too either upon checking out.
Candlewood Suites completely met our needs. Our dogs were comfortable and the dog walking area was quiet (compared to other hotels with suites near the loud, busy interstate). We would definitely come back.
Newly renovated. Staff was SUPER welcoming and helpful. Room was clean and comfortable.
ANNAMARIE
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Denise วันที่ 6 ต.ค. 2023
Hi ANNAMARIE — Thank you for your kind review and for visiting us recently! We aim to deliver an excellent experience in all aspects of our hotel and we're happy to hear that we hit the mark during your stay. We hope you choose to stay with us again when your travels bring you back to Kenosha!
Overall fine experience. We got there around 11pm for check in. Great check in. Nice room. Only negative to mention is we noticed hallway floors needing a good vacuum.
Rich
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Denise วันที่ 18 ก.ย. 2023
Thank you, Rich, for such a stellar review! We appreciate you taking the time to provide this feedback and look forward to welcoming you back again soon!
Needed a night to unwind and just not be home, this was where I chose to go randomly and SO glad I did! Staff was so kind, room was awesome and bed was amazing! Wish I could’ve stayed longer.
terra
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Denise วันที่ 18 ก.ย. 2023
Thank you, Terra, for such a stellar review! We appreciate you taking the time to provide this feedback and look forward to welcoming you back again soon!
6/10 พอใช้
Jamie
17 ส.ค. 2023
No ice machine. Carpet torn off stairs. Curtains covered air conditioner, so had to be open at night Room set up was great though, just missing normal hotel things.
Jamie
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Denise วันที่ 18 ก.ย. 2023
We're so sorry to hear of your poor rating and experience. We certainly would welcome the opportunity to speak further with you about your experience and please let us know how we can assist further.
We're so sorry to hear of your poor rating and experience. We certainly would welcome the opportunity to speak further with you about your experience and please let us know how we can assist further.
Thank you for sharing such a remarkable review of our hotel and it is so inspiring to see our efforts noticed! We look forward to welcoming you back soon.
6/10 พอใช้
Daren, Escanaba
13 ส.ค. 2023
Daren
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Denise วันที่ 18 ก.ย. 2023
Thank you for sharing a review with us. We look forward to welcoming you back soon.
8/10 ดี
Ryan
7 ส.ค. 2023
Ryan
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Denise วันที่ 18 ก.ย. 2023
Thank you for sharing your review of our hotel.We look forward to welcoming you back soon.
Thank you for sharing such a remarkable review of our hotel and it is so inspiring to see our efforts noticed! We look forward to welcoming you back soon.
6/10 พอใช้
Debra
18 ก.ค. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Debra
เข้าพัก 1 คืน, กรกฎาคม 2023
8/10 ดี
Laurie
เดินทางกับสัตว์เลี้ยง, เดินทางกับครอบครัว
9 ก.ค. 2023
They are undergoing major redecorating so it was a bit messy and noisy, but understood.
Thank you for sharing a review of your recent visit. feedback is deeply valuable to us.
2/10 แย่มาก
Arturo
1 ก.ค. 2023
Arturo
เข้าพัก 1 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Denise วันที่ 2 ก.ค. 2023
Thank you for taking the time to share your experience. We recognize you were underwhelmed with your stay and have made note of your feedback. We appreciate your understanding and have reached out to you via phone to further discuss. We are happy to connect again and look forward to hearing from you.
It was fantastic. Love the friendly staff, room was beautiful. We were there for our daughters weddings. All the staff was fantastic, but the young girl that checked us in ( her name started with A)
Was that best very outgoing, just the type of person a hotel needs. Every time we saw her she was smiling.
Linda
เข้าพัก 7 คืน, มิถุนายน 2023
การตอบกลับจาก Denise วันที่ 2 ก.ค. 2023
Thank you for taking the time to share your experience. Your feedback is valuable to us. We appreciate your note about our friendly staff members and hope we can host you in the future.
10/10 ดีเลิศ
Hugo
เดินทางกับคู่รัก
30 พ.ค. 2023
ชื่นชอบ: ความสะอาด
Went beyond my expectations
Hugo
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก Denise วันที่ 2 ก.ค. 2023
Thank you for taking the time to share your experience. We hope we can host you again in the future.
10/10 ดีเลิศ
Angelia
19 พ.ค. 2023
Angelia
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก Denise วันที่ 23 พ.ค. 2023
Dear Angelia,Thank you for taking time to review your stay. We appreciate your feedback. We are thrilled that you enjoyed your stay with us. We look forward to hosting you again in the future.
Room was dirty and top of refrigerator was covered in dust. Dishwasher was nasty with food in it.bathroom sink leaks underneath and got my wifes makeup bag soaked the faucet also leaks on countertop.Heat is barely working.top of air conditioner was filthy.front louvers on air conditioner are dirty covered in dust. Bottom weight on flag pole constantly banging pole when wind blows.generic tv remote wont let you access any tv settings.faucet in shower is almost broken and cant adjust hot water to stay constant temperature. Water goes from warm to scalding hot by itself . Shower curtain allows floor to get soaked when showering.All in all i am very disappointed with this establishment.will never choose to stay at candlewood suites again .!!!!!!!
scott
เข้าพัก 14 คืน, เมษายน 2023
การตอบกลับจาก Denise วันที่ 23 พ.ค. 2023
Dear Scott,I am sorry to hear that your experience was anything less than perfect.Rest assured, feedback like yours will help us identify areas of improvement so that we may offer a better experience going forward.Thank you for your time
A great place if you are staying for a few days! The in-suite kitchenette was so convenient and made meals easy - especially since restaurants in the area close at 9pm! On-site laundry was a plus too! We will definitely stay again when we are back next year!
Erin
เข้าพัก 3 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Denise วันที่ 20 ก.พ. 2023
Making sure our guests have a memorable stay is our top priority and we are thrilled to know we succeeded with you! Thank you for taking the time to share your kind words about your stay. It would be an honor to welcome you back to Candlewood Suites.
Was the worst check in. I’ve stayed at this property a lot. Never had rude service. Until now.
James
เข้าพัก 1 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Denise วันที่ 20 ก.พ. 2023
Thank you so much for your comments, however, we sincerely apologize if we fell short. We will discuss all of your comments to our team, and we hope you will consider giving us another chance.
Becca was extremely helpful and friendly at check-in.
Elizabeth
เข้าพัก 2 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Denise วันที่ 20 ก.พ. 2023
Thank you for your kind words. We look forward to hosting you again.
4/10 แย่
Bruce
24 ม.ค. 2023
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Bedbug bites
Bruce
เข้าพัก 1 คืน, มกราคม 2023
การตอบกลับจาก Denise วันที่ 20 ก.พ. 2023
We sincerely appreciate your feedback and we're very sorry you were unhappy. The safety, health, and well being of our guests is of utmost importance to us, which is why we use an independent third party. As of today, we have not had any issues and we take this very seriously. Please contact the property directly, so that we can further investigate this.