การตอบกลับจาก Front Office Manager วันที่ 22 พ.ย. 2020
Good afternoon, I appreciate your comments and would like to thank you for taking the time to review our hotel.
2/10 แย่มาก
michael
12 พ.ย. 2020
ไม่ชื่นชอบ: พนักงานและบริการ
Catch a cab!
I get there and there is absolutely not one parking space available... so I couldn’t stay, and lost my money for the room! No one answered the phone when I called to inquire about the parking situation either!
michael
เข้าพัก 1 คืน, พฤศจิกายน 2020
การตอบกลับจาก Bernard G.M. วันที่ 12 พ.ย. 2020
I apologize for the inconvenience. I would love to touch base with in regards to this matter.
การตอบกลับจาก Front Office Manager วันที่ 26 ต.ค. 2020
Good afternoon, I appreciate your comments and would like to thank you for taking the time to review our hotel.
8/10 ดี
YOLANDA
25 ต.ค. 2020
Not worth the price but OK
This was an older building and times have changed. Some of it was highly nostalgic, some just plain outdated. The life noises of residents of the hotel give the atmosphere a little something different that is not different from other stays. The bed and bedding was cozy and clean, as well as the carpets and surfaces. Not many channels on the TV- only local. It is autumn, and there is no independent thermostat so I was very glad i read other reviews and brought a space heater along. The hotel is in a busy area so parking is a challenge. There is a lot on the grounds but lodgers are required to pay AN ADDITIONAL $10.00 just to park on it. Takes the value away for the stay. Was trying to concentrate on the positive but this broke the camel's back. Won't go again....
YOLANDA
เข้าพัก 1 คืน, ตุลาคม 2020
การตอบกลับจาก Front Office Manager วันที่ 25 ต.ค. 2020
Thank you for your review. I'm sorry to hear that you were dissatisfied with your stay, but I really appreciate you bringing this issue to my attention. We are working hard to improve that experience of the guest. so your feedback is important to us.
Awful. There we couldn't sleep since at 2 in the morning there were yelling and people fighting for more than an hour. No one did anything. The service attendance really poor. I wanted to check out the person was smoking and didnt even receive my keys.
Mariel
เข้าพัก 1 คืน, ตุลาคม 2020
การตอบกลับจาก Bernard E. วันที่ 19 ต.ค. 2020
Thank you for response. I am sorry that we don't not meet your exceptions during stay. I will be reviewing this with my staff.
8/10 ดี
Damon
17 ต.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Damon
เข้าพัก 1 คืน, ตุลาคม 2020
การตอบกลับจาก Bernard E. วันที่ 19 ต.ค. 2020
Thank you for response.
2/10 แย่มาก
VeryUnhappy...., USA
เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
11 ต.ค. 2020
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
This place has got to be one of the worst hotels I've ever stayed in. 😠
VeryUnhappy....
เข้าพัก 1 คืน, ตุลาคม 2020
การตอบกลับจาก Front Office Manager วันที่ 12 ต.ค. 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel We are working hard to improve that experience of the guest. so your feedback is important to us. Thank you again
2/10 แย่มาก
DH, Milwaukee
เดินทางเพื่อธุรกิจ
9 ต.ค. 2020
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
There was no heat in my wing of the building so I pretty much was left to freeze in my room. They provided a broken iron as well.
DH
เข้าพัก 1 คืน, ตุลาคม 2020
การตอบกลับจาก Front Office Manager วันที่ 9 ต.ค. 2020
Thank you for your review. I'm sorry to hear that you were dissatisfied with your stay, but I really appreciate you bringing this issue to my attention. We are working hard to improve that experience of the guest. so your feedback is important to us.
This hotel should not even be open. I booked here on a business trip and not only was the hotel old(the key was actually a key) it was freezing. They gave us a heater that was broken and didn’t stand up.
dyonyca
เข้าพัก 1 คืน, ตุลาคม 2020
การตอบกลับจาก Front Office Manager วันที่ 6 ต.ค. 2020
Thank you for your review. I'm sorry to hear that you were dissatisfied with your stay, but I really appreciate you bringing this issue to my attention. We are working hard to improve that experience of the guest. so your feedback is important to us.
Good overall. Pillows weren’t very comfortable. Stayed in early October so the window AC units were in the windows and the draft around it made the room really cold.
Erin
เข้าพัก 2 คืน, ตุลาคม 2020
การตอบกลับจาก Bernard G.M. วันที่ 5 ต.ค. 2020
Thank you for your response about your stay. I will look into the pillow issue to resolve that.
If you appreciate vintage buildings and accommodations this hotel is for you. Nothing fancy about it but comfortable and clean. The room has an awkward set up but so much storage and drawers. Location is great for downtown activities and free parking is great. Customer service was excellent especially since I had a problem with my room key (they give you an actual key not a key card or anything) they were very prompt and friendly to get it resolved.
Paloma
เข้าพัก 1 คืน, กันยายน 2020
การตอบกลับจาก Bernard G.M. วันที่ 16 ก.ย. 2020
Thank you for your response, we are glad you enjoyed your stay with us.
Location. Friendly and accommodating staff. Secure parking. Business office.
Hotel is taking COVID precautions.
ผู้เข้าพักจริง
เข้าพัก 5 คืน, กันยายน 2020
การตอบกลับจาก Bernard E. วันที่ 16 ก.ย. 2020
I thank you for your response, and we are glad you enjoyed your stay.
4/10 แย่
Kathryn, San Francisco
11 ก.ย. 2020
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Great location. Staff fantastic. No cable - last time here had it. Did not think to check. Inconsistent housekeeping services. Did not show up one day.
Kathryn
เข้าพัก 4 คืน, กันยายน 2020
การตอบกลับจาก Bernard E. วันที่ 14 ก.ย. 2020
I am sorry we did not meet your expectations during your stay. We do continue to improve on our services.
I had booked a last minute hotel while
Visiting the family. The whole experience was in regards of the hotel was bad. Elevator wasn’t working, there were bugs in the carpet, it looked like a crime Scene just happened. A window AC unit? Shower wasn’t working and there was a puddle in the tub.
Carlos
เข้าพัก 2 คืน, กันยายน 2020
การตอบกลับจาก Front Office Manager วันที่ 11 ก.ย. 2020
Good afternoon, I appreciate your comments and would like to thank you for taking the time to review our hotel. I am sorry that you were unhappy with the amenities that we offer. We are working hard to improve that experience of the guest. so your feedback is important to us. Thank you again
The good:
The staff was very friendly, professional, and helpful. We did complain about smoking after the second night and after waking up congested from the dirty air. The staff offered to upgrade our room right away. We were already unpacked and set up in the room, so we declined. We asked for more pillows and they sent them right away.
Great location and felt safe. Close to downtown. Good nightly rates.
The bad:
Our hallway smelled like smoke. Our room smelled like smoke covered in cleaning products. We found an old pizza box under our bed. The water takes 5 mins to run before it’s hot. The pillows were hard and skinny, flat. There was a mattress cover under the sheets that was bunched you and uncomfortable to lay on.
The curtains that block the sunlight also cover the AC unit. It took some maneuvering to keep the curtains closed but not cover the AC.
Overall:
It took some work to get comfy here. Hindsight: we should’ve asked for a new room right away. We learned our lesson.
Catherine
เข้าพัก 2 คืน, กันยายน 2020
การตอบกลับจาก Bernard G.M. วันที่ 9 ก.ย. 2020
Thank you for your response. I reviewing this with the staff and using as a training tool. We want all our guests to enjoy their stay. I do apologize for not meeting our expectations during your stay.
The building is outdated everything was old and the ac is the building does not work
ผู้เข้าพักจริง
เข้าพัก 2 คืน, สิงหาคม 2020
การตอบกลับจาก Front Office Manager วันที่ 18 ส.ค. 2020
Thank you for your review. I'm sorry to hear that you were dissatisfied with your stay, but I really appreciate you bringing this issue to my attention. We are working hard to improve that experience of the guest. so your feedback is important to us.
การตอบกลับจาก Front Office Manager วันที่ 15 มิ.ย. 2020
Good afternoon, I appreciate your comments and would like to thank you for taking the time to review our hotel. Your feedback is important to us. Thank you again
การตอบกลับจาก Front office manager วันที่ 25 พ.ค. 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. your feedback is important to us. Thank you again
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางเป็นกลุ่ม
20 มี.ค. 2020
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
It is a historic property that is elegant, old world environment which I like. However, in my room there was peeling paint, needed a fresh coat of paint, rug needs replacing and bathroom tile needed deep cleaning.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มีนาคม 2020
การตอบกลับจาก Front Office Manager วันที่ 20 มี.ค. 2020
Thank you for your review. I'm sorry to hear that you were dissatisfied with your stay, but I really appreciate you bringing this issue to my attention. We are working hard to improve that experience of the guest. so your feedback is important to us.
Had no idea it was primarily a residential establishment and a somewhat dowdy one at that, including the residents. Both are showing their age if you know what I mean. Elevators very slow as well. Great location though and friendly, helpful staff.
Bobby
เข้าพัก 1 คืน, มีนาคม 2020
การตอบกลับจาก Front Desk Manager วันที่ 18 มี.ค. 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. Your feedback is important to us. Thank you again
การตอบกลับจาก Front Desk Manager วันที่ 18 มี.ค. 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. Your feedback is important to us. Thank you again
8/10 ดี
Ashlyn
เดินทางกับครอบครัว
9 มี.ค. 2020
ชื่นชอบ: พนักงานและบริการ
Room was nice but no mini fridge no air conditioning so we had to ask for a fan. Glad it wasn’t summer. Rooms need updating since you’re paying a premium
Ashlyn
เข้าพัก 1 คืน, มีนาคม 2020
การตอบกลับจาก Front Office Manager วันที่ 9 มี.ค. 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. I am sorry that you were unhappy with the amenities that we offer. We are working hard to improve that experience of the guest. so your feedback is important to us. Thank you again
Windows had insulating film up, hallways were bleak like a dorm room, no sound insulation could hear into hall, given full size bedroom rather than queen, café that they used to be famous for has been gone for two years, noisy radiant heating, elevators went out while here. Positives: lots of hot water and good water pressure, bed was Sufficiently comfortable.
Brian
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Front Office Manager วันที่ 1 มี.ค. 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. I am sorry that you were unhappy with the amenities that we offer. We are working hard to improve that experience of the guest. so your feedback is important to us. Thank you again