Hello Kaila. Room keys are only assigned to guests booked in that room. We have an agent available at check-in 24/7 for any assistance. We appreciate your feedback.

Thank you for your rating, Melanie. We ask that guests let the staff know of any dissatisfaction during your stay, so we can address it and correct it, to improve your experience. We appreciate your feedback.

Hello Alicia. We are a historic property that was originally built, unfortunately, without an elevator. Please accept our apologies for any inconvenience. We appreciate your feedback.

Your top score makes our day, Cristina! We hope to host you again soon.

Hi Jessica, thank you for an excellent review! Its wonderful to know that our staff provided great service and the accommodation was comfortable for you. We welcome the opportunity to host you again when you are back in Miami Beach.

It was a pleasure to host you, Ever! Please come back and join us again soon.

Hello Tiffany, thank you for your review. We are disappointed to learn that you did not have a great stay. We will discuss this with our team, to offer a better experience moving forward. We welcome you to stay with us again where we can exceed your expectations.

Hello Liset, thank you for your review. We are a historic Art Deco hotel, so we don’t have a garage or parking lot, which is extremely typical in Miami Beach and do not advertise otherwise. We appreciate your feedback and hope you will consider us again for a future stay.

We appreciate your fantastic rating, Sarai! It would be our pleasure to host you again in the future.

Hi Ashley E, thank you for your terrific feedback! We were happy to have met our expectations the second time around and hope to host you again for a third stay.

Hello Jessica. We are sorry for the inconvenience you experienced during your stay. It is our goal to provide only the highest level of customer service and accommodations for all of our guests who choose to stay with us and based on the details you provided in your message, we regret that we have fallen short of that goal. Your comments have been shared with the Managers, so they are aware of the areas that may need improvement and prevent this from happening again. We thank you for your time and hope you will stay with us again where we can surpass your expectations.

Hi Paige, thank you for your great review! We are in the best location only minutes to the beach, Ocean Drive, nightlife, restaurants, cafes, and more. We're glad you and your friend enjoyed her Birthday weekend with us and we hope you will consider us again when you are back in Miami Beach.

Hi Lee, thank you for your terrific review! We are in the best location just steps to the beach , Ocean Drive, nightlife, and restaurants. We appreciate your feedback and welcome you to stay with us again soon.

Hi Lennon, thank you for your wonderful review! We're happy to hear that you had a nice stay. It's rewarding when we receive such positive feedback. It was our pleasure to host you and we welcome you to stay with us again when you are back in Miami.

Hi Fabricio! We were happy to provide a great price in a great location. Please visit us again when you are back in Miami.

Thanks for sharing your experience, Koen! We're glad you liked our friendly staff service and convenient location, just one block to the beach and the famous Ocean Drive. Our check-out time is 11 AM sharp. Our check-in and check-out times are in place to allow our team to properly prepare the rooms for our incoming guests. We welcome the opportunity to host you again soon.

Thank you for your comments, Ahmet!

Dear Harsha, I appreciate your comments regarding your recent stay at the Hotel Shelley. I always enjoy hearing about the positive experiences my guests have at my hotel. I will make sure to share your comments with the rest of my team. Positive guest feedback, like yours, is always an encouragement to all my staff as I strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

Dear Christine,Thank you for letting us know about your recent experience with Hotel Shelley. I apologize if our services did not meet your expectations and appreciate you taking time to share your concerns.Our goal is to provide consistently reliable service and an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments will be used for coaching and training our employees.

Dear Kimberly, I appreciate your comments regarding your recent stay at the Hotel Shelley. I always enjoy hearing about the positive experiences my guests have at my hotel. I will make sure to share your comments with the rest of my team. Positive guest feedback, like yours, is always an encouragement to all my staff as I strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

Dear Travis,Thank you for taking the time to tell me about your experience at the Hotel Shelley. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hotel Shelley, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

Thank you for your comments, Keyuana!

Dear Tammy, I appreciate your comments regarding your recent stay at the Hotel Shelley. I always enjoy hearing about the positive experiences my guests have at my hotel. I will make sure to share your comments with the rest of my team. Positive guest feedback, like yours, is always an encouragement to all my staff as I strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

Dear Dennis,Thank you for letting us know about your recent experience with Hotel Shelley. I apologize if our services did not meet your expectations and appreciate you taking time to share your concerns.Our goal is to provide consistently reliable service and an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments will be used for coaching and training our employees.

We're disappointed to learn that you did not have a better stay Lolita. We hope you will consider us again.

Dear Jose,Thank you for letting us know about your recent experience with Hotel Shelley. I apologize if our services did not meet your expectations and appreciate you taking time to share your concerns.Our goal is to provide consistently reliable service and an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments will be used for coaching and training our employees.

Thank you for business Derek, Glad to hear you enjoyed your stay!

Dear Lucinda,Thank you for letting us know about your recent experience with Hotel Shelley. I apologize if our services did not meet your expectations and appreciate you taking time to share your concerns.Our goal is to provide consistently reliable service and an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments will be used for coaching and training our employees.

Gracias por su comentario Cesarina, lo voy a compartir con el Equipo!.

Thank you for business, will share with rest of the Team!

Dear Artie,Thank you for taking the time to tell me about your experience at the Hotel Shelley. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hotel Shelley, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

Dear Juan,Thank you for taking the time to tell me about your experience at the Hotel Shelley. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hotel Shelley, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

Dear William,Thank you for taking the time to tell me about your experience at the Hotel Shelley. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hotel Shelley, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

Hello Jamillah, I show that you checked in just after 3 PM and remained in the assigned room until your check out the following day. Thank you for your feedback.

We are sorry for the inconvenience you experienced during your stay. We appreciate your feedback, as it helps us to assess and make improvements for a better guest experience in the future.

Hello David, thank you for your review. Our apologies for the delayed check in, there may have been a system issue. Currently, check-in is across the street, at our sister hotel. Our housekeeping staff cleans the common areas regularly, but we will look into this further. We appreciate your feedback.

Hello Juanita, thank you for your review. We're happy you had a comfortable stay in a great location only minutes to the beach and Ocean Drive. Unfortunately, we do not have an elevator. Our apologies for any inconvenience. We appreciate your feedback and hope you will consider us again.

Thank you for joining us here in Miami Beach for a fun-filled visit. We look forward to hosting you again soon, Jesus!

Dear Wai Yan Chu and Giovanni,Thank you for taking the time to tell me about your experience at the Hotel Shelley. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hotel Shelley, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

We're sorry to learn that you didn't have a better stay, but hope you will consider us again where we can surpass your expectations Hortencia.

Hi Troy! Our WiFi usually works well, so please let the staff know next time, so we can look into it further. Our apologies for any inconvenience. We appreciate your feedback and hope to host you again for a future stay.

Hi Walid, thank you for your awesome feedback! It’s great to hear that our staff took such good care of you. Please visit us again soon.

Hi Shamgood, thank you for your review. We are in the heart of South Beach, only minutes to the beach, Ocean Drive, restaurants, and activities. We hope to host you again soon.