Indoor pool
Check availability

Reviews of Staybridge Suites Memphis East Cordova, an IHG Hotel

3 out of 5
Staybridge Suites Memphis East Cordova, an IHG Hotel
8166 Varnavas Dr, Cordova, TN

Reviews

5.0
Rating 10 - Excellent. 31 out of 248 reviews" "
Rating 8 - Good. 41 out of 248 reviews" "
Rating 6 - Okay. 37 out of 248 reviews" "
Rating 4 - Poor. 47 out of 248 reviews" "
Rating 2 - Terrible. 92 out of 248 reviews" "

5.2/10

Cleanliness

5.4/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Daniel, Little Rock

Disliked: Cleanliness, property conditions & facilities
Renovation in progress and nothing informed us of that when making reservation.

2/10 Terrible

Lillian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
The photos online are not reflective of the property. This hotel is 4 years old and it has never been updated. There was old furniture sracked in the lobby that you had to walk around just to get to the desk. The attendant was extremely rude. We had to spray the room with lysol and air freshener because of the smell.
Stayed 1 night in Dec 2022

2/10 Terrible

John

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

4/10 Poor

April

Disliked: Cleanliness, property conditions & facilities
Pass
First room had mold all over the ceiling. Second room still smelled, but not as bad. Dead roach in the bath tub. Woke up at 5 am to screaming, door alarm, and a parking lot fight right outside our window.
Stayed 1 night in Oct 2022

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Ariana M

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is great, but it just needs a little work.
Stayed 2 nights in Sep 2022

2/10 Terrible

Husnah

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy
Stayed 1 night in May 2022

4/10 Poor

Rhonda

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
When turning on water for shower, it was brown! Mold in the bathroom, it was as clean as you can get it being an old hotel! Staff didn’t really care if you were comfortable or not. The TV remote was missing and they had no way of getting another one, baggage cart wouldn’t roll properly and last but most frustrating part was that they had no way of printing a receipt for me.
Stayed 1 night in Sep 2022

8/10 Good

Arnather, Bowling Green

Liked: Staff & service
Stayed 2 nights in Sep 2022

2/10 Terrible

Alicia, Denver

Stayed 1 night in Sep 2022

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0 stars do not recommend
It was so bad we didnt stay. The room was hot, smelled funny, with a sketchy group of gentlemen drinking from a paper bag at the side entrance. There was no breakfast and the pool was closed according to the sign at the front desk.
Stayed 1 night in Aug 2022
Response from juli on 29 Aug 2022
sorry for this thing we will work on it

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stay Somewhere Else
It was a crappy old Quality Inn. There wasn't even a sign for the hotel. They prominently display pictures of a very nice pool in the website, but when you get there there's a sign saying "Pool closed, no breakfast" When I asked for a late checkout, they wanted me to come down and give them $20 before checkout to get an extra hour. I said no thanks, and someone knocked on the door at exactly 11am to make sure we didn't stay an extra minute or two to pack up.
Stayed 2 nights in Jul 2022
Response from juli on 29 Aug 2022
sorry for this thing

2/10 Terrible

Shericka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A COMPLETE RIPOFF
This hotel is a COMPLETE ripoff! On their website it says they have hot breakfast AND a pool. When I got there they did not have either. The room was extremely hot and smelled bad. This hotel is more like a motel. If you’re looking for something cheap looking then this is the place. If you’re looking for a decent hotel at the least. Then this is NOT the place.
Stayed 1 night in Jul 2022
Response from juli on 29 Aug 2022
sorry for this thing

6/10 Okay

Linda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was no pool or hot tub open nor breakfast as advertised on their outside sign. The tub has rust and hair still in the shower.
Stayed 1 night in Jul 2022
Response from juli on 29 Aug 2022
sorry we are working on it

2/10 Terrible

Russell

Stayed 4 nights in Jul 2022

4/10 Poor

Lisa

Stayed 2 nights in Jun 2022
Response from juli on 29 Aug 2022
sorry

6/10 Okay

Amy

SMELLS HORRIBLE, CLOSE THIS LOCATION
No signage, no one in the lobby upon entering. Sign on front desk reads pool closed , no breakfast. Had to wait 10 min for an employee to show up. Desk guy said no smoking property but the hotel reaked of cigarette and marijuana smoke. Wanted a cash deposit of $50 but no receipt was given. Hotel was hottt. Took 2-3 hours just to cool rooms off. 1st room checkin smell horrible, very hot, room & hallways smelled of smoke. Bed was full of hair and sheets had stains and cigarette burn marks. Went to front desk to change rooms, 3rd floor room given - hallways dirty, smelled of fresh smoke. new room was completely hot and took 3 hours with window open and air on lowest setting to cool off to bearable temperature. shower drain was clogged as tub filled up from a 10 min shower. Check out was a breeze when desk guy showed up- handed me back the deposit with same cash given. Will not stay here again.
Stayed 1 night in Jul 2022
Response from juli on 29 Aug 2022
sorry we will work on it

2/10 Terrible

Teresa

Stayed 1 night in Jul 2022
Response from juli on 29 Aug 2022
sorry

2/10 Terrible

Lenwood

Travelled with family
Disliked: Property conditions & facilities, room comfort
Uncomfortable in Cordova
Air Conditioning did not work properly. Remote to television did not work. Pool was closed, No Breakfast.
Stayed 1 night in Jul 2022
Response from juli on 29 Aug 2022
sorry for it

4/10 Poor

Melissa

Business traveller
Disliked: Cleanliness, property conditions & facilities
The parking lot and lobby were dark. The room had cigarette ashes and a mildew smell in the bathroom
Stayed 1 night in Mar 2022
Response from juli on 29 Aug 2022
sorry

2/10 Terrible

Augustine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location good.. No breakfast, pool closed, says no pets, but I did see a dog in the hallway. ants in the room, coffee pot with molded coffee. underwear folded in the couch. spilled water on floor, wiped with towel and towel turned black.
Stayed 5 nights in Jun 2022

2/10 Terrible

Jessieka

Stayed 1 night in Jun 2022

2/10 Terrible

Tremaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Brittany

Stayed 1 night in Jun 2022

4/10 Poor

Debbie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

KEVIN

Disliked: Cleanliness, staff & service, property conditions & facilities
The property surrounding did not appear to be safe. A lot of people appeared to loitering.
Stayed 3 nights in Jun 2022

6/10 Okay

Julia

Travelled with family and small children
Disliked: Amenities
The amenities were not open- pool. There was no breakfast. The location was fine for my trip. The front desk lady was a little rude when I checked in.
Stayed 4 nights in May 2022

4/10 Poor

Lydgia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No breakfast and the pool was closed.
Stayed 2 nights in May 2022

2/10 Terrible

Brigitte

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally Nasty
This hotel should be put out of business the rooms are very disgusting. I found old urine in the toilet, uneven floors through out the room, smoke detector pulled out of ceiling, no plate in microwave, smoked room, broken toilet seats in both rooms, food on walls. I was to scared to sleep in the bed. The owner got very nasty with me he told me to leave call the police if it wanted to just get out until I told him I will exspose the pictures if we didn't get our money back so my advise don't use this hotel they are not clean at all. Enter at your own risk.
This is in my brothers room look at the wall there's also food on it and broken toilet seat the tub rusted as well
My room no smoke alarm and room stinked of smoke for a non smoking hotel they said.
My room throwed together dresser. I really don't know what that is.
My room urine in toilet looked like it was there two months and broken seat nasty floors.
Stayed 2 nights in May 2022

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was cool and nice
Stayed 2 nights in May 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
When you arrived to hotel normally the AC is already on. The AC wasn’t on we didn’t realize it at first because we walked in dropped bags off and left straight out and hit the city Memphis in May month. Came back at late and turned AC on and my bf went to sleep and he was woke up choking and shortly after I had asthma attack and he threw up in toilet then it wouldn’t flush, then went to get water out the fridge and it was hot and all my food spoiled. Fridge didn’t work
Stayed 2 nights in May 2022

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed this property very much!!! The only thing that would have made it better was if the hot tub was open and if they had free breakfast. The room was very nice and I love the layout with the living space separate from the sleeping area.
Stayed 1 night in May 2022

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
I was really upset when check in due to no breakfast and pool closed. Sign stated heated pool and free breakfast and not true. Leaks in room, no covers on sockets and refrigerator leaning, fingernail on carpet. Strong smell as you walk down hallway.
Stayed 1 night in May 2022

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t use hotels.com
I honestly wouldn’t know how the actual facilities were cause I couldn’t stay. Hotels.com allowed me to book this hotel even though the hotel had been booked up through Memorial Day weekend since the previous week. The receptionist was not very nice either
Stayed 1 night in May 2022

2/10 Terrible

kevin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t stay again
Room was not very clean. Smelled of mold and mildew. They require a $50 deposit that has to be cash. When I went to get my deposit back the next morning they never even checked my room before giving it back to me.
Stayed 1 night in May 2022

10/10 Excellent

Ashley

Stayed 3 nights in May 2022

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty sheets to match nasty attitudes
The pull out couch had hair blood stains and pony tail holders in it. When I went downstairs to have something done about it, they didn’t even change the sheets. Claiming they didn’t have any but when I asked if they had empty rooms to switch Us to, I was denied that request as well. Checkout was at 11 and I had a wedding to attend at 1. Before I could get my full sentence out to ask for a late check out because we were from out of town, the lady at the front desk was already shaking her head no. Mind you, the hotel was not full and I’m sure my request could have been granted. They were rude at check in…I should have known to expect a horrible stay
Stayed 1 night in May 2022

2/10 Terrible

Janay

Stayed 1 night in May 2022

2/10 Terrible

Hailey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly unclean, woman at front desk was so rude, this place stinks the second you leave the lobby, air conditioner does not get the room even close to cool.
Stayed 1 night in May 2022

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The availability to the different food places and Store's.
Stayed 1 night in May 2022

2/10 Terrible

Jason

Travelled with group
Disliked: Cleanliness, staff & service
You falsely represented this hotel. Pool and hot tub closed. No breakfast
Stayed 1 night in May 2022

8/10 Good

Juanita

Stayed 1 night in May 2022

2/10 Terrible

Tyler

Travelled with family
Disliked: Amenities, property conditions & facilities
Did not stay didn’t have what it was advertising
Stayed 1 night in May 2022

6/10 Okay

Dale

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
BAD
Stayed 1 night in May 2022

2/10 Terrible

Beatrice

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a dump!!
This is the worse hotel I’ve stayed in ever. We received no Wi-Fi code the place was full of dust, the toilet would hardly flush, the carpet was dusty and not clean. The blinds were dusty and not clean. It was the worst time ever for me and my team.
Stayed 2 nights in May 2022

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was close to the area that I visited
Stayed 2 nights in Apr 2022

4/10 Poor

Terrance

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place does not provide or understand what customer service is. When I checked in the person was unfriendly, uninviting and didn't ask any questions to make my stay any easier. The person that checked me in didn't explain how to get to my room, didn't volunteer the fact that there were renovations that affected the lack of breakfast and that pool was closed. The topics only came up as I asked more and more questions when she disclosed I have to give them at "Cash" deposit of $50 which wasn't explained on why it had to be cash. Upon arrival to the room, I felt like I had to spell out phrases for my key card to work. Turned it over, waved it back and forth up and down, and turned it back over. I thought ok maybe it's me but it literally required this for the entire weekend and even after receiving a replacement card. The room was dated and displayed wall damages chipped paint, dirty carpet, and motel quality appliances. To make matters worse, I wanted to shower so I ran my water to what I would have thought would be lukewarm but I was so wrong. First and foremost the water pooled up to over ankle level and when I stepped in to test the water it was scalding hot so I had to let the water drain and then take an above cool bath so the water I had to stand in wouldn't burn my feet. I let staff know about the standing water and nothing was done. When I check out: No well wishes or thanks provided.
Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Okay not the best, overpriced. No open pool or breakfast, tv was bad
Stayed 2 nights in Apr 2022

6/10 Okay

Vernoncia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures don’t match the rooms that they have
Stayed 2 nights in Apr 2022