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Reviews of Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 285 out of 966 reviews" "
Rating 8 - Good. 265 out of 966 reviews" "
Rating 6 - Okay. 173 out of 966 reviews" "
Rating 4 - Poor. 133 out of 966 reviews" "
Rating 2 - Terrible. 110 out of 966 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with everything
Stayed 1 night in Mar 2024

8/10 Good

KAREN

Stayed 3 nights in Feb 2024
Response from Hampton Inn on 19 Mar 2024
Great to hear that your stay was a 4 out of 5. Thank you for sharing your experience at the Hampton Inn, Baptist East. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Hampton Inn, Baptist East and we hope you choose to stay with us again whenever your travel needs bring you back to Memphis!

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Hampton Inn FDM on 17 Mar 2024
Great to hear that your stay was a 5 out of 5. Thank you for sharing your experience at the Hampton Inn, Baptist East. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Hampton Inn, Baptist East and we hope you choose to stay with us again whenever your travel needs bring you back to Memphis.

6/10 Okay

David

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast very good - tasty, hot, well stocked. In room: tv remote missing; shower curtain rod loose; digital thermostat low battery; alarm clock display half working; tv was on upon initial entry into room- weird. Staff friendly & courteous. Pet fee could be $50 not 75.
Stayed 1 night in Jan 2024
Response from Hampton Inn Baptist East on 25 Feb 2024
Great to hear that breakfast was great. We thank you for taking the time to share your recent experience at the with Hampton Inn Baptist East with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Memphis.

10/10 Excellent

Trecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Perfect place for us for the evening. I asked for a bath tub and the very sweet lady changed our room so we had a bath. When we arrived at the room it did not have a bath. It was late so just went to sleep. I let her know in the am and she said they renovated the rooms and took out baths yet had not updated the computer codes to reflect the changes so might want to update the system…..
Stayed 1 night in Dec 2023

6/10 Okay

ed

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never stay here again
My visit started nice with the desk clerk stating my wifi code was my last name and then room number. They did not carry MNF channel, but no biggy. The next morning, i got up early, and they only had decaf coffee in my room. I then took a "at best" luke warm shower and then tried to get on line....to no avail. I then went downstairs where 2 people were in the lobby eating breakfast and one man behind the desk. I went to the coiffee bar where both coffee containers were empty and one guy walked in trying to get hot water and there was none. I went to desk to advise the clerk and was verbally assaulted due to my complaining, which was not loud nor cuss words used. I then said let me at least get some orange juice; and of course, the machine had a sign stating not working. The manner of this gentleman was very poor and he obviously did not care one bit about customers nor was he busy at all. He did tell me because i was not a hilton honors person is why i had no internet. See above first sentence. This man should be fired; but irregardless, i will never go here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

sheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Stayed 6 nights in Nov 2023

6/10 Okay

John

Business traveller
Just not kept well. Aging items in and out of the room. Broken thermostat, toilet with running water all night, clock not working, etc. sticky floors near the elevator, wobbly wheels on the service cart, no fresh fruit in the breakfast room. I could go on…
Stayed 2 nights in Nov 2023

6/10 Okay

Tanya

Business traveller
Disliked: Cleanliness, property conditions & facilities
Showed up and there was no one at the desk for 10 minutes.
Stayed 1 night in Nov 2023

10/10 Excellent

Pilar, Roselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Barbara

Travelled with partner
I give it 3 stars
Stayed 1 night in Nov 2023

10/10 Excellent

Jenna

Stayed 1 night in Nov 2023

2/10 Terrible

Emma

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, sheets were dirty and the staff were very occupied with themselves and not with the guests
Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Rachel

Travelled with family, Business traveller
This hotel was NOT prepared for as many people checking in as they had. There is a STATE WODE CROSS COUNTRY meet and the lobby was full of runners and families trying to check in. We did not get into our room until AFTER 430 and we were there at 3 when check in started. The managers had to go and clean rooms because they had no housekeeping! Very frustrating
Stayed 1 night in Oct 2023

4/10 Poor

Jennifer

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel is old. Very perfumery unpleasant smell in the hallways. One of the electrical outlets had no cover. Smoke detector was taped with painters tape. Room door had a gap around it.

4/10 Poor

Natalie

Liked: Staff & service
Disliked: Property conditions & facilities
Ok but old and out dated, no microwave or refrigerator in room, water spots on ceiling, leaking ceiling in lobby. Staff was nice but unprepared for a busy weekend with Ironman in town, rooms not ready in time for many checking in. Nice complimentary breakfast and coffee bar
Stayed 3 nights in Oct 2023

10/10 Excellent

HARRIET

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to Memphis music festival
Stayed 1 night in Sep 2023

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Staff & service, amenities
Burnt out light bulbs in the bathroom. They couldn't even find replacement bulbs that I offered to replace.
Stayed 1 night in Sep 2023

2/10 Terrible

Robert

Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, comfy hotel
When I read the previous reviews, I was apprehensive about my choice for a two day stay. No worries. The room was clean and comfortable. The air conditioner did work, I actually was a little on the chilly side. Watch out for the water, might be a little too hot. I had one issue that was addressed to my satisfaction. The manager came to assist and is a delightful veteran. He listened and was very attentive to my needs as a patron. All the staff was polite and sweet. Can't speak to the food since I sleep late, but the hot drink bar was available 24 hours and helped me stay awake through the night to get my homework turned in. By the way, love the desk and chair. 🤓 I look forward to staying next time I am in Memphis.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Great Stay Needs Better TV Channels
Everything was great. The only thing was tv channels but we made it work
Stayed 2 nights in Sep 2023

2/10 Terrible

wanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly but the overall experience was not. Phone didn't work, the pool was unavailable and problems with my tv. I arrived a day late, but still had do pay the full price for two nights. I Was not impress with the hotel at all. Will not book again or recommend..
Stayed 2 nights in Sep 2023

4/10 Poor

Donna

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
We had a handicap room. Had to move dresser to get wheelchair to bed which meant i had to climb over my side of bed to get to nightstand. No fridge for meds. No microwave Bed not like a hampton we are used to. Check in associate was very polite and nice. Not disappointed in him at all
Stayed 1 night in Sep 2023

4/10 Poor

wanda

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed that pool was closed. That is one of the main reason for choosing that hotel for my granddaughter. The staff was great, but overall i would not book this Hilton again or recommend.

6/10 Okay

Cynthia

Travelled with family, Travelled with pets
Liked: Staff & service
Stayed 3 nights in Sep 2023

8/10 Good

Jeff

Good hotel friendly staff
Stayed 1 night in Sep 2023

4/10 Poor

Gloria

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Mary, Murphysboro

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Sep 2023

6/10 Okay

Philip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was infested with tiny ants.
Stayed 2 nights in Aug 2023

2/10 Terrible

Viswanathan

Disliked: Cleanliness, property conditions & facilities
Don’t go here, no hot water, and dirty place overall. Waste of money.
Stayed 1 night in Aug 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities
Conveniently located off the interstate
Stayed 1 night in Aug 2023

6/10 Okay

Jerold

Liked: Cleanliness, staff & service, property conditions & facilities
Wont be back
There was not hot water. The pillows sucked. They need more tv channels. The hall ways had no ac. The swimming pool had no water.
Stayed 1 night in Aug 2023

2/10 Terrible

Louksia

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel service ever
First, there was a dog smell by the hotel elevators! Second, the third floor had no air on the hallway! And thirdly, my rooms air conditioner did not work! I woke up in a puddle of sweat! So I checked out as soon as awaken and got dress! The coffee was cold! And the hotel lobby was sketchy at night! I will NEVER stay again!
Stayed 1 night in Aug 2023

10/10 Excellent

Suzana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating, breakfast was good for being complementary and it was easy to our room.
Stayed 4 nights in Aug 2023

2/10 Terrible

Ed

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were not courteous and food terrible
Stayed 3 nights in Aug 2023

4/10 Poor

Shirley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not comfortable at all
Stayed 1 night in Jul 2023

2/10 Terrible

Angela

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Kelley

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible facility, no ice machines, pool was out of service.
Stayed 1 night in Jul 2023

6/10 Okay

Rhonda

Stayed 1 night in Jul 2023

2/10 Terrible

Angelika

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was basic but ok for the money.
Stayed 2 nights in Jul 2023

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked 2 rooms for 1 night. The hotel seemed clean and appears to have been cosmetically updated within the last few years. Good noise insulation: Hotel is located right next to one of the area hospitals so we were concerned about hearing sirens all night but we didn't hear anything. One of our rooms was right across from the elevator and we didn't have any complaints about hearing people getting on/off the elevator. Convenient location near interstate I-40 and Loop 240. Hot breakfast was good, including DIG Waffles and a decent assortment of cereals and grab & Go items.
Stayed 1 night in Jul 2023

2/10 Terrible

Kelley

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It might show a pool online but when you go there it isclosed & covered in green moss. No refrigerators in the room, only ice machine is on the 3rd floor
Stayed 1 night in Jul 2023

4/10 Poor

Edward

Disliked: Cleanliness, property conditions & facilities
Sadly this hotel is one of the worst Hilton’s I think I have stayed at. the pool was green, no hot tub, outlets don’t work in the bathroom, sheets have stains on them, coffee was cold, they don’t have a refrigerator, the ice machines were broke on floor one and two so we had to go to a different floor to get ice. Just a much different experience at this hotel than the other ones. :/
Stayed 1 night in Jul 2023