Terrace/patio

Reviews of Cosmopolitan Hotel

3.5 out of 5
Cosmopolitan Hotel
6 Carlisle Street, St Kilda, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 364 out of 1005 reviews" "
Rating 8 - Good. 452 out of 1005 reviews" "
Rating 6 - Okay. 119 out of 1005 reviews" "
Rating 4 - Poor. 47 out of 1005 reviews" "
Rating 2 - Terrible. 23 out of 1005 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fiona

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, good sized room
Stayed 3 nights in Mar 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Palais & street
Stayed 1 night in Mar 2024
Response from Team Cosmo on 13 Mar 2024
Dear Marie,Thank you for your kind feedback. We look forward to welcoming you back again again.Regards,

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually really enjoyed the place. It was a convenient 3 min walk from the tram station that can take you directly to the city in about 30 mins or so. St Kilda Beach is also walkable from the hotel so that's great. The room and bathroom was also very clean so it was comfortable. Hot water was also abundant so had no complaints there. The sink was small but that's only a minor item. The only issue was that any noise from the streets can be heard quite easily and some nights up to 2am. This noise mainly came from people talking loudly and walking back from the bars nearby. Also the trams crossing the tracks can be heard especially in the early morning before 7am. Otherwise overall a very good stay and enjoyed my time there.
Stayed 4 nights in Feb 2024
Response from Team Cosmo on 25 Feb 2024
Dear Benjamin,Thank you for your kind feedback. We are glad you enjoyed your stay with us. We are in the process of installing double glazing in our superior room. We hope to have another chance to welcome you in another room type for a better stay.Regards,

8/10 Good

Catherine, Logan Village

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, relatively quiet considering the location. Apartment was a good size but very dated and in need of some repairs
Stayed 2 nights in Feb 2024
Response from Team Cosmo on 12 Feb 2024
Dear Catherine,Thank you for your feedback. Kind regards,

8/10 Good

Luis, Pooraka

Liked: Staff & service
Very close to shops, transport and the beach. The property is ok, affordable and situated in an excellent central location. Cleanliness and outdated decor can be improved, but ok for the price
Stayed 2 nights in Feb 2024
Response from Team Cosmo on 12 Feb 2024
Dear Luis,Thank you for your kind feedback. We look forward to welcoming you again when you visit St Kilda or Melbourne.Kind regards,

6/10 Okay

Brett

Liked: Staff & service
Disliked: Amenities
.
Stayed 9 nights in Feb 2024
Response from Team Cosmo on 12 Feb 2024
Hi Brett,Thank you for staying with us and rating us.Kind regards,

10/10 Excellent

Napoleao Da

Stayed 4 nights in Jan 2024
Response from Team Cosmo on 20 Mar 2024
Hi Napoleao,Thank you for staying with us and feedback. Hoping to welcome you again.Regards,

4/10 Poor

Manisha

Disliked: Property conditions & facilities
This hotel was not what I was expecting. The pictures looked different to the room I had got. The furniture was such a mix match it felt like it had be thrown in there to complete the room. The smell wasn’t great and carpet just looked dirty. The shower was good but kept moving down and not staying in place. Not alot of room in the shower room to keep your stuff had to go in a bathroom cabinet. It was at a convenient location only 10 mins to the beach, near a tram line and lots of shops nearby. But it did get loud some nights and if your room is near the tram line way it is loud! Only good thing was the cleaners did their best to make the room nice. Overall wasn’t impressed with it at all!
Stayed 7 nights in Jan 2024
Response from Team Cosmo on 15 Feb 2024
Hi Manisha,Thank you for your recent stay with us. We value your feedback and have passed it on to management.Regards,

10/10 Excellent

Ramez

Stayed 3 nights in Jan 2024
Response from Team Cosmo on 20 Mar 2024
Hi Ramez,Thank you for staying with us and feedback. Hoping to welcome you again.Regards,

6/10 Okay

Kenric

Stayed 3 nights in Jan 2024
Response from Team Cosmo on 23 Jan 2024
HI Kenric,Thank you for staying with us.Regards,

10/10 Excellent

lidija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and has everything you may need on your trip.
Stayed 2 nights in Jan 2024
Response from Team Cosmo on 23 Jan 2024
Hi Lidja,Thank you for the kind words. Hoping to welcome you again soon.Regards,

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Team Cosmo on 23 Jan 2024
HI Michael,Thank you for the kind words. Hoping to welcome you again soon.Regards,

10/10 Excellent

gabriella

Stayed 2 nights in Dec 2023
Response from Team Cosmo on 23 Jan 2024
Hi Gabriella,Thank you for staying with us.Regards,

10/10 Excellent

Gerrard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay there and staff are really nice and helpful
Stayed 2 nights in Dec 2023
Response from Team Cosmo on 20 Dec 2023
Hi Gerrard,Thank you for the kind words. Hoping to see you again.Regards,

10/10 Excellent

Gerrard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Cosmo on 11 Dec 2023
HI Gerrard,Thank you for your review. Regards,

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Team Cosmo on 11 Dec 2023
HI Cameron,Thank you for your review.Regards,

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Team Cosmo on 11 Dec 2023
HI Robert,Thank you for your review.Regards,

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a show to attend at the Palais so for convenience, walk to dinner and walk to and from the show, you can’t beat the hotel.
Stayed 1 night in Dec 2023
Response from Team Cosmo on 11 Dec 2023
HI Julie,Thank you for your feedback and glad that the location of the hotel suited your needs.Regards,

6/10 Okay

Jeynelle

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Communication leading up to the stay was on point and all myqueries were responded to quickly. They require a $150 holding deposit which is higher than anywhere i have stayed in melbourne before and there was no communication for that until youre walking in the door and its the first thing you are greeted with. In room - the couch was dirty, no stained or general wear and tear but dirty. White pants no to white after sitting on it. And the floor although vaccummed left the soles of yoir feet brown and dirty, table was wonky and the chairs were broken not put back together property and creeked and groned. Bed comfy as ever so comfortable. Shower and bathroom decent size. Water pressure excellent
Stayed 1 night in Dec 2023
Response from Team Cosmo on 11 Dec 2023
Hi Jeynelle,Thank you for your review. Apologies about the 150 security bond being relayed only when you checked in with us. It is on the Expedia website about the incidental damages under hotel policies. We have informed the Housekeeping department about the cleanliness of the room.Regards,

6/10 Okay

Al

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team Cosmo on 11 Dec 2023
HI Al,Thank you for your review.Regards,

10/10 Excellent

Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment, had everything we needed, very comfortable
Response from Team Cosmo on 29 Nov 2023
Hi Jade,Thank you for your review. Glad that the apartment suited your needs.Hoping to welcome you again soon.Regards,

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The room was tidy and with a comfy bed.
Stayed 4 nights in Nov 2023
Response from Team Cosmo on 28 Nov 2023
HI Peter,Thank you for your feedback and recent stay with us. Glad that you like the bed and room was tidy. Hoping to welcome you again soon.Regards,

8/10 Good

Jacqui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit noisy being so close to the road and trams but excellent price and great location
Stayed 1 night in Nov 2023
Response from Team Cosmo on 26 Nov 2023
Hi Jacqui,We are so glad that you enjoyed your stay here but are sorry about the noise! If you prefer a quieter room type for you family we recommend our Two bedroom apartment. We hope to welcome you again soon!Kind regards, Reception.

2/10 Terrible

Scott

Disliked: Property conditions & facilities
We were in a room that faced the tram tracks and the entire buikding shajes everytime a tram goes by. Made it impossible to sleep.
Stayed 1 night in Nov 2023
Response from Team Cosmo on 22 Nov 2023
Hi Scott,Apologies that you were not able to get some sleep during your stay with us due to the external noise and vibration of trams. We do have other room types that are on quieter side of the building and not facing the tram/street view. Regards,

8/10 Good

Trish

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Neat and clean
Stayed 1 night in Nov 2023
Response from Team Cosmo on 22 Nov 2023
Hi Trish,Thank you for the kind words and glad that the room you stayed was neat and clean. Regards,

8/10 Good

Julio

Liked: Cleanliness
Stayed 5 nights in Nov 2023
Response from Team Cosmo on 22 Nov 2023
HI Julio,Thank you for your feedback.Regards,

10/10 Excellent

Geraldine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , close to facilities for walking, off road parking
Stayed 1 night in Nov 2023
Response from Team Cosmo on 22 Nov 2023
Hi Geraldine,Thank you for the kind words and feedback. We hope to see you again next time you are in Melbourne or St Kilda.Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location
Stayed 2 nights in Nov 2023
Response from Team Cosmo on 22 Nov 2023
HI,Thank you for kind words and glad that you like our location. Hoping to see you soon again.Regards,

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team Cosmo on 22 Nov 2023
HI Blair,Thank you for your feedback. Hoping to welcome you again.Regards,

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team Cosmo on 22 Nov 2023
HI Jodie,Thank you for your feedback. Hoping to welcome you again.Regards,

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, we loved the Cosmopolitan hotel because of its position in busy Saint Kilda near Acland Street. The tram stop was just a minute away and the dining, theatres and bars were also very close. It was quiet, comfortable, clean and safe.
Stayed 1 night in Nov 2023
Response from Team Cosmo on 13 Nov 2023
HI Jayne,Thank you for the kind words and review. Glad to know you have pleasant stay with us. Hoping to see you again.Regards,

6/10 Okay

Erika

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The toilet in our room didn't work properly, so we were moved to another room. The area (Carlisle Street) is very noisy until the early hours of the morning. This was all clearly audible from the room we were in.
Stayed 1 night in Nov 2023
Response from Team Cosmo on 13 Nov 2023
HI Erika,Thank you for your review. Apologies about the toilet in your first room and we had the maintenance to have a look at it. We are sorry about the external noise coming from the street and trams.Regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Team Cosmo on 13 Nov 2023
HI John,Thank you for your review. Hoping to welcome you again.Regards,

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful, rooms recently updated .. very clean and tidy. 2 min walk to st kilda beach and luna park. my son and i had an amazing time.
Response from Team Cosmo on 8 Nov 2023
Dear Lauren,Thank you for your kind feedback. We are glad that your family enjoyed your stay with us. We look forward to welcoming you again when you visit Melbourne or St Kilda.Kind regards,

6/10 Okay

Katrina

Travelled with family
Liked: Cleanliness, staff & service
There was parking available without having to pay, was appreciated
Stayed 1 night in Nov 2023
Response from Team Cosmo on 5 Nov 2023
Dear Katrina,Thank you for your kind feedback and glad you were able to get one of our front bay parking. There is no charges for our front bay parking.Kind regards,

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The step into the bathroom. If you are not fully aware of it you trip up it. Apart from that the stay was amazing.
Stayed 1 night in Nov 2023
Response from Team Cosmo on 5 Nov 2023
Dear Brett,Thank you for your kind feedback. We will speak to management and see if we can come up with better solutions regarding the bathroom step.Kind regards,

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Team Cosmo on 31 Oct 2023
Dear Carla,Thank you for your kind review.Kind regards,

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and close to attractions
Stayed 1 night in Oct 2023
Response from Team Cosmo on 31 Oct 2023
Dear Maureen,Thank you for your kind review.Kind regards,

8/10 Good

Sherrie

Travelled with partner
Liked: Staff & service
The staff were very friendly and approachable.
Stayed 2 nights in Oct 2023
Response from Team Cosmo on 29 Oct 2023
Dear Sherrie,Thank you for your kind feedback.Kind regards,

8/10 Good

Aaron

Stayed 1 night in Oct 2023
Response from Team Cosmo on 8 Nov 2023
Dear Aaron,Thank you for your kind rating.We look forward to welcoming you again soon.Kind regards,

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean spacious room. Great location to walk anywhere in St Kilda or jump on trams.
Stayed 1 night in Oct 2023
Response from Team Cosmo on 18 Oct 2023
Hi Alicia,Thank you for the kind words. We are happy to know that you enjoyed your stay with us. Hoping to welcome you again next time you are in Melbourne or St Kilda.Regards,

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, very comfortable bed, no fuss and easy simple selection of tea or coffee… shower good, car park facility worked very well for me and I felt secure in this very populated people and vehicle space. Staff provided very prompt and efficient service.
Stayed 1 night in Oct 2023
Response from Team Cosmo on 18 Oct 2023
HI Tom,Thank you for your feedback. Glad to hear that we were able to provide the services needed. Hoping to see you again.Regards,

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. The building is a little old and there is some noise from the nearby tram - but the location is excellent, the staff were great and the room was clean. Will likely stay again on my next trip to Melbourne.
Stayed 2 nights in Sep 2023
Response from Team Cosmo on 25 Sep 2023
HI SImon,Thank you for the kind words. We are looking forward seeing you again.Regards,

6/10 Okay

Natalie

Travelled with partner
Liked: Cleanliness, amenities
The hotel was ok a little run down, but still very clean, neat & tidy. The location was fabulous close the the theatre and cafes. there was plenty of room to park our Ford Ranger more places are a really tight fit but not here, heaps of room. The only down fall was the noise our rom face the front street and the trams and traffic was very very loud all night, we didn't get much sleep, maybe ask for a room at the back on the hotel if you want a good night sleep. Otherwise everything else was great.
Stayed 1 night in Sep 2023
Response from Team Cosmo on 19 Sep 2023
HI Natalie, Thank you for taking the time to provide review! We value all the reviews and hoping to welcome you again!Regards,

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great venue
Stayed 1 night in Sep 2023
Response from Team Cosmo on 19 Sep 2023
HI Scott,Thank you for your review. Hoping to welcome you again!Regards,

8/10 Good

Peter

Liked: Cleanliness, staff & service
Everything was quite good except for a large wet patch on the carpet by the bathroom entrance, which wasn’t mentioned by any staff member before checking in, which is a bit poor.
Stayed 1 night in Sep 2023
Response from Team Cosmo on 14 Sep 2023
HI Peter,Thank you for your review. Apologies about the wet patch on the carpet. We are investigating on it. Regards,

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Team Cosmo on 14 Sep 2023
HI Gerald,Thank you for your feedback. Hoping to welcome you again.Warm Regards,

8/10 Good

Leonie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very close to the Palais Theatre which is where we were going to see a show, perfect!
Stayed 1 night in Sep 2023
Response from Team Cosmo on 14 Sep 2023
HI Leonie,Thank you for your review. Glad to know that the location of the hotel suits your needs. Regards,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Team Cosmo on 11 Sep 2023
HI Melissa,Thank you for your review. Hoping to welcome you again.Regards

8/10 Good

Robyn

Stayed 1 night in Sep 2023
Response from Team Cosmo on 25 Sep 2023
Hi Robyn,Thank you for your review.Regards,