Fridge, microwave, coffee/tea maker, electric kettle

Reviews of City Edge Serviced Apartments East Melbourne

City Edge Serviced Apartments East Melbourne
179 Powlett Street, East Melbourne, VIC

Reviews

6.6
Rating 10 - Excellent. 214 out of 1605 reviews" "
Rating 8 - Good. 522 out of 1605 reviews" "
Rating 6 - Okay. 436 out of 1605 reviews" "
Rating 4 - Poor. 262 out of 1605 reviews" "
Rating 2 - Terrible. 171 out of 1605 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Dale

Disliked: Cleanliness, property conditions & facilities
We had to change room due to telly nit working and air conditioning leaking water
Stayed 2 nights in Mar 2024

8/10 Good

Jane

Stayed 2 nights in Jan 2024

6/10 Okay

Suzanne

Stayed 2 nights in Jan 2024

8/10 Good

Judith

Business traveller, Travelled with partner
Walking distance to where I needed to go. Or close to public transport.
Stayed 3 nights in Dec 2023
Response from HOTEL MANAGER on 12 Jan 2024
Dear Judith,We are glad that you found our location convenient and glad to hear that overall your experience was positive. We hope to welcome you back to the hotel soon!Kind regards

6/10 Okay

Peter

Travelled with family
Pay for what you get
Pay for what you get, so it was average. Great location, had off street parkink available.
Stayed 1 night in Dec 2023
Response from HOTEL MANAGER on 12 Jan 2024
Hello Peter,Thank you for your review. We are pleased to hear that you find our location to your liking and glad to hear that overall your experience was positive. Thanks again, and have a great day!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not as advertised. Old, tired, ripped carpet, grotty bathroom and kitchen, beds well past use by date, cockroaches, smelled of urine, no aircond in second bedroom. This is a two star property at best. Total hassle having to collect the key from a box outside another property in the rain then walking to try and locate in the darkness. Moved out after one night.
Stayed 2 nights in Nov 2023
Response from HOTEL MANAGER on 12 Jan 2024
Hello Peter,Thank you for your review, all feedback is important to us, and we’re sorry to hear you’ve had such a frustrating experience. Your feedback helps us do better in the future. We’ll look into this issue and hope to resolve it promptly and accurately. We do hope you give us another chance as we will definitely improve our services.Thank you

4/10 Poor

Carolyn

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property was appalling!! No mattress protectors on any beds or covers on fabric bases, dirty glasses, iron burn marks on carpet. Marks all over walls. Unsecured wiring to wall mounted TV. Two couches that were made out of hard material with no cushioning. Folding plastic chairs at table. This property should not be let!
Stayed 2 nights in Nov 2023
Response from HOTEL MANAGER on 12 Jan 2024
Hello Carolyn,Thank you for taking time out of your day to share your experience with us. Our goal is to provide service that wows our clients and we clearly did not make that happen for you, we have taken your feedback on board, and we will strive to make improvements accordingly. We hope to make your next visit positive.Kind regards

4/10 Poor

Philip

Disliked: Cleanliness, amenities, property conditions & facilities
The kitchen sink smelt disgusting every time you used it. Need a good clean with bleach. The bathroom floor got wet and slippery when showering. The entrance dorway was tricky had to make several attempts to get in. Would i stay there again? Probably not
Stayed 9 nights in Nov 2023
Response from HOTEL MANAGER on 12 Jan 2024
Hello Philip,We are very disappointed to hear that you found our service to be below your standards. We have sent your feedback to the personnel concerned. We hope you give us another chance to make it up to you.Regards

8/10 Good

David

Stayed 1 night in Nov 2023
Response from HOTEL MANAGER on 12 Jan 2024
Dear David,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Best regards

8/10 Good

Simon

Stayed 1 night in Nov 2023
Response from HOTEL MANAGER on 12 Jan 2024
Dear Simon,Thank you for giving us a perfect rating. We are glad to hear that overall your experience was positive. Thanks again, and have a great day!Thank you

6/10 Okay

Deb

Travelled with partner
Disliked: Property conditions & facilities
Good location and parking. Property is spacious but tired.
Stayed 1 night in Nov 2023
Response from HOTEL MANAGER on 12 Jan 2024
Hello Deb,Thank you for your review. We are pleased to hear that you find our location to your liking and glad that overall your experience was positive. Please note that your concerns have been passed on to our management. Thank you and look forward to seeing you soon.Best regards

10/10 Excellent

Elvis

Liked: Cleanliness, room comfort
It was cheap and quick and easy to get room key
Stayed 4 nights in Oct 2023

8/10 Good

Hugh

Liked: Cleanliness, room comfort
Functional and a good size
A good sized apartment and functional, however lacking any ambience and a little run down. The only lighting in the bedrooms was bright ceiling lights. Parking at the rear and close to trams to CBD (Collins Street). Good value.
Stayed 3 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Great Location
Great Location and value for the money.
Stayed 1 night in Oct 2023

6/10 Okay

Aaron

Travelled with partner
Couch was very uncomfortable
Stayed 1 night in Oct 2023

2/10 Terrible

Marcus

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was advertised as a 3.5 star and was lucky to be a 2. Showers over bath with suspect water pressure, dirty walls, a TV that didn't work & all wrapped up with 40 bed bug bites. Wouldn't stay here again. The cleaner guy was also super rude
Stayed 1 night in Sep 2023

6/10 Okay

Devin

Stayed 3 nights in Oct 2023

2/10 Terrible

Emma

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Won’t recommend
I am all for budget accommodation but DEFINITELY NOT for the price we paid. Bedding was minimal, triple sheeted with a mere throw for a blanket. Not even a doona. Toilet was not mopped. Mattress had no mattress protector. The hair dryer was cracked and damaged. And sound travelled extremely easily. We could hear everything our neighbors did. Main entrance was not inviting what so ever. Stairwell has an old funky smell
Stayed 1 night in Oct 2023

6/10 Okay

Russell

Travelled with family
Liked: Cleanliness, amenities
It is in a great position if you are going to the MCG. My mattress was upside down so I had to change it and remake the bed which was frustrating after a long day.
Stayed 2 nights in Sep 2023

6/10 Okay

Marissa

Travelled with family
The property was as expected for price & location. Check in was painful - wotif stated to pay at check in but we were phoned by the property to tell us that anything after 3pm was considered a late check in so payment had to be made over the phone. Then when we arrived to check in, our key wasn’t in the lock box as per instructions so we had to deal with a staff member, requesting details we’d already provided when booking.
Stayed 1 night in Sep 2023

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was dirty with stains on the couch and bathroom dirty. We woke up to loud street noise and tradies working next door. The only good thing was being able to park onsite close to the MCG
Stayed 1 night in Sep 2023

2/10 Terrible

richard

Travelled with family
Disliked: Cleanliness, room comfort
Hole
Absolute dump
Stayed 1 night in Sep 2023

6/10 Okay

Carina

Travelled with partner
Helpful staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very close to the MCG. Very clean room. Very friendly and helpful staff.
Stayed 1 night in Sep 2023
Response from HOTEL MANAGER on 11 Sep 2023
Hello Christopher,Thank you for taking the time to post a review of our property. We are glad that you found our location convenient and happy to hear you enjoyed your time at our City Edge. Our goal is always to exceed your expectations! Thanks again, and have a great day!

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE - any room on the top floor has unbearable sound coming from the air con units on the roof - UNINHABITABLE!! We didn’t stay - told we would get a refund - this hasn’t happened! Parking too small to fit any cars without risking damage. A disgrace that an establishment like this can even exist!! Poorly managed, no responsibility taken, it smells, people smoking inside!! False advertising!! Don’t stay here!!!
Stayed 1 night in Aug 2023
Response from HOTEL MANAGER on 11 Sep 2023
Hello Amanda,Thank you for your review, all feedback is important to us, and we’re sorry to hear you’ve had such a frustrating experience. Your feedback helps us do better in the future. We’ll look into this issue and hope to resolve it promptly and accurately. We do hope you give us another chance as we will definitely improve our services.

6/10 Okay

Sean, Berwick

Travelled with family
Disliked: Amenities, property conditions & facilities
First issue is that there are actually 3 properties in different locations, but only one reception. This is not communicated when booking, and with car parking at a premium in the area and very tight on-site,it would have saved some rather stressful time if we knew not to bother finding a park at the reception building! Beds are the worst I’ve experienced in YEARS, and the overall condition of the room and facilities is average at best. The position though is excellent. As long as you don’t mind a bit of walking there are decent pubs and cafes within 500mt in each direction, plus the city and sports precinct are not much further. For the price, compared with anything else in the area, you get what you pay for.
Stayed 1 night in Aug 2023
Response from HOTEL MANAGER on 11 Sep 2023
Hello Sean,Thank you for your review. We are pleased to hear that you find our location to your liking. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Emma

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property advertised rooms on the internet. We booked and arrived at the accommodation to find we were to stay in a completely different building at a different location. We needed a lift - the building we were allocated had no lift. The room was nothing like advertised, the furniture was nothing like advertised. The smell of urine nearly knocked me over when I opened the door to the room. It was uninhabitable. Do not stay here.
Stayed 2 nights in Aug 2023
Response from HOTEL MANAGER on 13 Aug 2023
Dear Emma,Thank you for taking the time to review our property. Your feedback is important and we value your experience. Your feedback will allow us to strengthen our product and services. We hope to be given the opportunity to welcome you back in the near future to showcase our true standards.

4/10 Poor

Louise

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was near four other guest rooms where other guest were smoking. Our room was full of cigarette smell and could not be aired with the windows open. For the two night we stayed, neighbouring guest were loudly drinking and smoking. We heard fights in the doorway and very poor language at night outside our room. With young children in our room, we did not feel safe. The door lock was very temperamental and needs to be fixed. The stairway was unclean and again smelt like fresh cigarette smoke. The carpark out the back contained a large pile of rubbish and old discarded furniture. It was confusing to find the main check in reception and instructions for after hours checkin came very late after multiple phone calls.
Stayed 2 nights in Jul 2023
Response from HOTEL MANAGER on 13 Aug 2023
Dear Louise,Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints areaddressed that everything will be in order on your next visit. We look forward to welcoming you back then.

4/10 Poor

Jess

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very dirty, unsure if they actually have cleaners working there. Two beds but only one blanket? Doesn't make much sense. Hot water lasted about 20 seconds in the shower before going cold. Overall disappointed with the stay.
Stayed 1 night in Jul 2023
Response from HOTEL MANAGER on 13 Aug 2023
Hello Jess,I am very disappointed to hear that you found our service to be below your standards. I will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints areaddressed that everything will be in order on your next visit. We look forward to welcoming you back then.

10/10 Excellent

Wendy

Liked: Cleanliness, room comfort
Great location
Great location for wandering up and down Smith St. Looks like the building is old but our apartment had a lovely renovated kitchen and bathroom. Furniture is very basic but was OK.
Stayed 3 nights in Jul 2023
Response from HOTEL MANAGER on 13 Aug 2023
Dear Guest,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anythingwe can help you with.

2/10 Terrible

Kira

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from HOTEL MANAGER on 11 Sep 2023
Hello Kira,We are very sorry to hear that your stay at the hotel wasnot up to par. Please email us with a phone number or email address so our management can discuss your issues personally.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, quiet area but fairly close to lots of restaurants & cafes. The 2 bedroom apartment was comfortable and had good facilities.
Stayed 1 night in Jul 2023
Response from HOTEL MANAGER on 13 Aug 2023
Hello Tim,Thank you for your time in reviewing our property. We are pleased to read that our service and product met your expectations. Thank you for mentioning how ideal our location was to explore the city sights. We are glad to read that your overall experience was enjoyable and we look forward to your return in the future.

8/10 Good

Tracy

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Great location in a quiet street with easy access to parking. The property was clean but due to the age and wear and tear it was shabby in some areas. The two-bed unit was very spacious and could easily accommodate a family. The kitchen had everything you need kettle, microwave, dishwasher, toaster and fridge. I was only there overnight prior to a hospital appointment so did not explore the area. It was very handy if you need to be in East Melbourne. The check-in instructions for late arrival were clear. The units were a little bit hard to spot initially but it was not really an issue.
Stayed 1 night in Jul 2023
Response from HOTEL MANAGER on 13 Aug 2023
Dear Amy,Dear Tracy,Thank you for your time in reviewing our property. We are pleased to read that our service and product met your expectations. Thank you for mentioning how ideal our location was to explore the city sights. We are glad to read that your overall experience was enjoyable, and we look forward to your return in the future.

2/10 Terrible

Bryony

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place desperately needs a thorough clean. It is very basic & unmaintained, with mismatch ripped carpet etc, which I can tolerate, but the dirty & unhygienic room we really struggled with. It needs a thorough clean, but even the assumed basics aren’t done (ie: a two minute wipe of the bathroom door around the handle, cream Cleanser in the basin, pick up wrappers from previous occupant, sweep - I doubt the toilet was even cleaned between guests). The room smelt awful, like stale smoke & stale cooking. The sheets & towels did seem clean & bright white. We didn’t shower though as the shower was so yucky.
Stayed 1 night in Jul 2023
Response from HOTEL MANAGER on 22 Aug 2023
Hello Bryony,We are sorry that your experience with us didn’t quite match your expectations We’re continuously working to improve our service, and your feedback will be used in training our staff. Thank you and look forward to seeing you soon.

2/10 Terrible

Chanel

Disliked: Cleanliness
My booking was cancelled via email. I didn't see the email until i was on my way. I cantacted the property and the gentleman was very disinterested and unhelpful. I selected 'pay on arrival', I emailed and stated i was arriving about 8pm, the response was 'thats fine, thankyou'. I was left high and dry with 3 little kids, had to try and organise accomodation on the way. Was very distressing.
Stayed 1 night in Jun 2023
Response from HOTEL MANAGER on 22 Aug 2023
Dear Chanel,Thank you for your review, all feedback is important to us, and we’re sorry to hear you’ve had such a frustrating experience. Your feedback helps us do better in the future. We’ll look into this issue and hope to resolve it promptly and accurately. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Aimee

Disliked: Cleanliness, amenities, property conditions & facilities
Appalling. It was no where near as described. It was filthy. There was god knows what I’m the bed head and spare blanket. The ‘bed’ for my son was just laying on bare springs. There was toilet paper stuck on the door. It felt very dodgy and unsafe and we left within 30 mins of arriving and went elsewhere. The manager was meant to call me… still waiting. They are refusing to refund me, even for the unused nights. This place needs to be reported to Consumer Affairs.
Stayed 2 nights in Jun 2023

10/10 Excellent

Chance

Stayed 1 night in Jun 2023

10/10 Excellent

Mitchell

Stayed 1 night in Jun 2023

6/10 Okay

Craig

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were run down. Broken windows, no exhaust fans, poor finishes around the room, no extra blankets or pillows. Poor quality overall but if you’re just going to sleep there, the bed was fine.
Stayed 1 night in Jun 2023

2/10 Terrible

Jack

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t book this accommodation, go somewhere else! We booked for three nights, but after entering the two bedroom apartment we were shocked by how disheveled the property was. Nothing like the photos! The walls were grimy, the furniture was old and battered, the beds had hardly any linen and the spare blankets in the cupboard had old food smeared on them. After we contacted the front desk, to complain, we were shown into an adjacent apartment which was only mildly better. As it was getting late & we’d been travelling all day, we resigned ourselves to stay the night, much to our children’s horror. After putting the kettle on, we looked in the cupboards for more blankets & on finding none, got back in touch to request some. Went to make the tea, the cupboard door was filthy & the cups inside were unwashed; two cups had old, dried tea in them, the other cup tea & lipstick. While we were coming to terms with this discovery, there was a knock on the door, where we were presented with the blankets from the first apartment, the ones with the food on them. Needless to say at that point we decided to leave, staying even one night was not an option, as we had lost all faith in the hygiene standards of City Edge Apartments. Luckily we found somewhere not too far away and we’re able to shift.
Stayed 3 nights in May 2023

6/10 Okay

Damian

Image advertised implies this is a motel style accommodation and that there is servicing. After hours check-in process is complicated by the fact that address and that pictured is not where you may be staying. And when you do work that out (couple of phone calls later and talking to others confused), the rooms were not serviced. Otherwise, affordable, great location and those we did contact did their best to assist.
Stayed 2 nights in May 2023

2/10 Terrible

KIMBERLY

Travelled with family
Disliked: Amenities, property conditions & facilities
The shower was only big enough for someone a size 12 or smaller could fit into. Disgusting!!! Only 1 of the 4 people staying could fit into the shower and it was my 7 year old daughter. The "King" bed was 2 x king single beds, this is standard, however they were different heights and softness so you couldn't sleep anywhere near the middle of with your partner as the gap in height was VERY uncomfortable. For the cost of this hotel I am beyond disgusted. We drove 3 hours home after our 10pm finish at our event in Melbourne as the thought of spending another night in this room was too much.
Stayed 2 nights in May 2023

6/10 Okay

jacques

Stayed 3 nights in May 2023

8/10 Good

Catherine

Stayed 2 nights in May 2023

10/10 Excellent

Laura

Stayed 1 night in May 2023

4/10 Poor

Kar Fong

Disliked: Cleanliness, room comfort
Unpleasant stay!
Stayed 1night here as my usual hotel was fully booked. Unpleasant stay, got cockroaches in bedroom, issue with bathroom door unable to lock properly, overall cleanliness is below average, got weird and eerie sounds at night in Room apartment #316 and unable to sleep and had nightmares!! Parking is a horrible experience as very cramp inside the car park. The only positive stay was the shower, good water pressure. Won’t recommend this place unless no choice!
Stayed 1 night in May 2023

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is the worst budget accomodation we have EVER stayed in. Absolutely disgusting, and smelt putrid. Places like this should be banned. The bathroom had not been cleaned in a very long time, with spat toothpaste over the vanity and shower recess, towels so old and tissue paper thin, and the shower recess covered in dust and grime. The kitchen had food remnants through the fridge and filthy food smears across cabinetry. Not to mention the kitchen utensils that had old food left in them. Tiny TV hanging on wall has hand smears all over it with cords coming out of it mid wall height. Walls were filled with botched up holes and spak filler, and large bubbling from ceiling down. Carpet had not been vacuumed in a very very long time. Windows were covered in hand smears and grime. The drapes had food remnants and grime smeared across them. The place is a cesspit, a dirty, filthy, disgraceful excuse for accomodation and needs to be reported. DO NOT STAY HERE. I would have felt cleaner, more comfortable and safer sleeping in my car!
Stayed 1 night in May 2023

4/10 Poor

Kayla

Travelled with family
Disliked: Amenities, property conditions & facilities
Great location. Great parking is free. Old room. Large area of rain leaking through the roof. Not warm enough linen only a sheet and thin blanket on each bed. No tissues. Hot water ran out after 1 shower therefore not ideal for a family.
Stayed 2 nights in May 2023