One king study sofabed non smoking | In-room safe, desk, iron/ironing board, free cots/infant beds
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Reviews of Hampton Inn Massillon

2.5 out of 5
Hampton Inn Massillon
44 1st St Sw, Massillon, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 229 out of 387 reviews" "
Rating 8 - Good. 119 out of 387 reviews" "
Rating 6 - Okay. 20 out of 387 reviews" "
Rating 4 - Poor. 12 out of 387 reviews" "
Rating 2 - Terrible. 7 out of 387 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness
Property was hard to access due to renovation. Water was off when we tried to take a shower and use the toilet about 7:00 a.m . Property was clean and the room was attractive and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay!
Always friendly staff and clean rooms. Consistently good to me!
Stayed 1 night in Jan 2024

8/10 Good

RANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrong time
This is a catch 22. The place is great. They are in progress of some needed upgrades but unfortunately our stay coincided with renovation. The noise from 8am thru day was horrible. But the staff was great. Very apologetic. I have no issues with using this Hampton again as long as the renovations are over
Stayed 2 nights in Dec 2023

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Great
It was good minus the fire alarm going off at 7 in the morning
Stayed 1 night in Dec 2023

10/10 Excellent

Nate

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Wesley, Scottsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in at the property was very quick and easy. You have to use your room key in the elevator to get access to the floors to your rooms. Which i thought gave a nice feeling of additional security. The breakfast was really good as well. Checkout was done in seconds. Which was really nice. If you're in tbe Massillon area & need a place to rest your head. I highly recommend this property.
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Massillon OH
Front desk was helpful, the hotel was quiet, the room comfortable and clean, and breakfast was good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Clean. Good breakfast and clean eating area. Nice decor. Did not care for driving through parking garage to get to motel as the ceiling was low and pickup truck only had couple of inches of clearance.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, convenient location, good breakfast, very quiet.
Stayed 2 nights in Dec 2023

10/10 Excellent

Susan, Mesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet in the room and the bed was comfortable. Breakfast options were great too with lots of seating.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family stay
Hampton Inn was the perfect choice for all the family members to convene. Rooms were spacious and accommodating while having plenty of beds, bathrooms and amenities. Breakfast and coffee big bonus when traveling with a large group!
Stayed 2 nights in Oct 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Navarre antique tractor pull stay
One of the better Hamptons I've been to. Very nice rooms, lobby, and service. Not bad for a weekend getaway.
Stayed 2 nights in Oct 2023

10/10 Excellent

jeremie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. I hear is getting a renovation so that will be nice. Quiet easy walk to downtown for local fun and food. Had an issue with our heater unit replace within 30 minutes quick friendly service
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast could’ve been better. Otherwise, everything was good.
Stayed 1 night in Sep 2023

10/10 Excellent

William

Stayed 1 night in Sep 2023

10/10 Excellent

Linda, North Fort Myers

Travelled with family
Liked: Amenities
Convenient to the event we were attending over the weekend.
Stayed 4 nights in Sep 2023

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to stay between destinations.
Stayed 1 night in Sep 2023

8/10 Good

Debra, Solon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially, could not even find the registration desk. Directions were not precise. Need Better signage.
Stayed 1 night in Aug 2023

10/10 Excellent

TIMOTHY G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Brian

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked a bigger bar of soap or two small ones. I really liked the brand of body soap and buy some for my home. So, if my only “dislike” is the soap size, I’d say you did real good. Definitely would stay again. AF from Tennessee.
Stayed 8 nights in Jul 2023

8/10 Good

Jonathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, and it was a very pleasant experience.
Stayed 3 nights in Jul 2023

6/10 Okay

Albert

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Upon our early arrival we asked of the availability of a room, understanding that there might not be one. Any request, early check-in, or a room on the first floor, was met with a grimace and a sigh. We waited for 3 plus hours, and the only person to check with us was the maintenance staff. Both individuals at the front desk couldn’t be bothered with us. On the other hand the housekeeping staff were very thoughtful and efficient, and the AM front desk man was pleasant and hospitable. The other two front desk staff could learn something about customer service.
Stayed 1 night in Jul 2023

8/10 Good

Melinda, Crestline

Liked: Cleanliness, staff & service
Not particularly convenient to enter the building. No front door at ground level. Have to enter the building through a parking garage and take an elevator up to the lobby level.
Stayed 1 night in Jun 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

RITA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was excellent. The house keeping and the kitchen staff we very good. Nice breakfast also. Would stay there again.
Stayed 4 nights in Jun 2023

2/10 Terrible

Chelyne

Disliked: Cleanliness
The room was not clean: hair everywhere, spider in sink, sticky carpet.
Stayed 1 night in Jun 2023

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel I have been at ever!!! The breakfast was amazing didn’t expect all the wonderful options. The staff was very friendly.
Stayed 2 nights in Jun 2023

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hampton stay
Stayed 4 nights in May 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean, Lots of parking . nice breakfast.
Stayed 4 nights in May 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Massillon.
Our room was sparkling clean and very large. We enjoyed breakfast but would suggest using regular utensils as plastic does not easily cut a waffle. Loved the waffle station. We miss the cookies they used to provide at the front desk. ( That was 10 years ago.) sta for was very friendly. Parking was easy in the garage.
Stayed 3 nights in May 2023

8/10 Good

Lina

Stayed 2 nights in May 2023

10/10 Excellent

Sara

Stayed 1 night in Apr 2023

10/10 Excellent

Jorge

Stayed 1 night in Apr 2023

4/10 Poor

Brian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Power outage

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The day we checked in there was a storm and a power outage. The staff very was kind about it and it was not their fault, but the stay was just ok. No cable, no lights in the bathroom, no elevators. The stairways at the hotel are very sketchy, reminded me of a subway and they stink. Doors and signs in stairway are less than adequate. We went in the wrong direction and ended up outside in the cold and rain. Had to go all the way around the building and back into garage to get in the building stairwell again. Carrying suitcases up and down several flights of stairs made this was a very uncomfortable part of our stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Everything within walking distance
Came to town to attend a show at the Lincoln Theater. Everything I needed, Store to pick up water and snacks, restaurants and the theater were all within a 5 minute walking distance. Staff was friendly and the room was nice and comfortable. Would stay again if given the chance
Stayed 1 night in Mar 2023

10/10 Excellent

Geana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had several travel delays and ended up checking in at 3 am. The staff that greeted me made me feel very welcome after everything that I'd went through to get there. They even did late check-out for me so I could get some more rest. I highly recommend this location!
Stayed 1 night in Mar 2023

10/10 Excellent

MERLE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like staying in Massillon. This time we were on the 5th floor. I couldn’t believe how quiet it was, and we had great city views. We’ll be back.
Stayed 2 nights in Feb 2023

8/10 Good

Michelle

Stayed 3 nights in Feb 2023

10/10 Excellent

Heather

Stayed 1 night in Feb 2023

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place I've ever stayed !

10/10 Excellent

Brian

Stayed 1 night in Dec 2022