Terrace/patio

Reviews of Holiday Inn & Suites Makati, an IHG Hotel

4.5 out of 5
Holiday Inn & Suites Makati, an IHG Hotel
Glorietta Mall, Palm Drive, Ayala Center, Makati, Manila

Reviews

9.0

Wonderful

Rating 10 - Excellent. 589 out of 1003 reviews" "
Rating 8 - Good. 330 out of 1003 reviews" "
Rating 6 - Okay. 52 out of 1003 reviews" "
Rating 4 - Poor. 14 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast buffet with taho champorado pork tocino garlic rice and a lot more! So conveniently located! The lobby floor had lots of restaurants japanese and korean. Housekeeping is very prompt. And servers in the breakfast buffet were all amazing! I would stay here again when i come back to philippines
Stayed 5 nights in Mar 2024

10/10 Excellent

ARNEIL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and best place to stay and to shop…
Stayed 3 nights in Mar 2024
Response from Holiday Inn & Suites Makati on 26 Mar 2024
Dear Arneil,We’re overjoyed to receive a perfect rating and such wonderful feedback from you! Your words affirm that our efforts are making a difference. Your support fuels our passion and determination to consistently deliver excellence. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Vastille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great selections at the breakfast buffet, western and local dishes alike.
Response from Holiday Inn & Suites Makati on 19 Mar 2024
Dear Vastille,Thank you for your kind words! We're thrilled to hear that you enjoyed our breakfast buffet with its diverse selection of both Western and local dishes. Providing excellent service and a variety of culinary options are top priorities for us, and we're glad that our efforts were reflected in your experience. We hope to welcome you back again soon for another enjoyable stay!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Samar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TY
Stayed 4 nights in Dec 2023
Response from Holiday Inn & Suites Makati on 14 Mar 2024
Dear Samar,Thank you for taking the time to share your experience. We are delighted to know you enjoyed your stay. We look forward to welcoming you back here at Holiday Inn & Suites Makati.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities
Satisfied customers
Stayed 3 nights in Mar 2024
Response from Holiday Inn & Suites Makati on 18 Mar 2024
Dear Robert,Thank you for taking the time to share your experience. We are delighted to know you enjoyed your stay. We look forward to welcoming you back here at Holiday Inn & Suites Makati.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Maryluz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are polite. Good food
Stayed 1 night in Mar 2024
Response from Holiday Inn & Suites Makati on 11 Mar 2024
Dear Maryluz,Thank you for your kind words! We're delighted to hear that you found all our staff to be polite and that you enjoyed the good food during your stay. Providing excellent service and delicious cuisine are top priorities for us, and we're thrilled that we could meet your expectations. We'll be sure to pass along your compliments to our team—they'll be delighted to hear your appreciation. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another enjoyable experience! Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to restaurants & shopping. WiFi connectivity is strong & well suited for working remotely. I will return to this property for my future travels!
Stayed 2 nights in Mar 2024
Response from Holiday Inn & Suites Makati on 7 Mar 2024
Dear Annabelle,Thank you for your wonderful feedback! We're thrilled to hear that you found our location convenient for exploring restaurants and shopping options. At Holiday Inn & Suites Makati, we strive to provide our guests with easy access to the best that the city has to offer.We're also delighted that our WiFi connectivity met your needs for working remotely. Ensuring a strong and reliable connection is essential for our guests, especially those traveling for business or leisure who need to stay connected.We can't wait to welcome you back for your future travels!Sincerely, Holiday Inn & Suites Makati

6/10 Okay

FIDELIS

Liked: Staff & service
Disliked: Cleanliness
There was a lipstick kiss on the glass by the bar. The bathroom stinks of urine like smell. Dark colored cabinets make the room seem old and dark.
Stayed 3 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 7 Mar 2024
Dear Fidelis,Thank you for bringing these concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Please rest assured that we take cleanliness and maintenance very seriously, and we will address these issues immediately to ensure they are rectified.Our housekeeping team will thoroughly inspect and clean the affected areas, especially the unpleasant odor in the bathroom. Additionally, we will consider your feedback regarding the dark-colored cabinets and explore options to brighten and modernize the room.We truly appreciate your feedback as it helps us to improve and provide a better experience for our guests. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

blanche

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Excellent staff Room is perfectly clean
Stayed 2 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 28 Feb 2024
Dear Blanche,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff excellent and the room perfectly clean. Providing exceptional service and maintaining a clean and comfortable environment are our top priorities, and we're delighted that we met your expectations.Your feedback is truly appreciated, and we look forward to the pleasure of hosting you again in the future. If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please feel free to let us know.Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
VERY CONVENIENT, CONFORTABLE
Stayed 4 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 28 Feb 2024
Dear Connie,Thank you for sharing your positive feedback! We're delighted to hear that you found your stay very convenient and comfortable. Providing a pleasant experience for our guests is our top priority, and we're glad to know that we met your expectations.If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please feel free to let us know. We appreciate your choice to stay with us and look forward to welcoming you again in the future.Best regards,Holiday Inn & Suites Makati

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
All of the above! Hotel staff are great! Excellent customer service
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on 28 Feb 2024
Dear David,Thank you for your wonderful feedback! We're delighted to hear that you liked everything about our hotel and that our hotel staff provided great service with excellence. Your positive comments are truly appreciated, and we're thrilled to have contributed to making your stay enjoyable.If there's anything specific you enjoyed or if there are ways we can make your future stays even more pleasant, please feel free to let us know. We look forward to the pleasure of hosting you again in the future.Warm regards,Holiday Inn & Suites Makati

8/10 Good

Cynthia

Stayed 2 nights in Feb 2024

10/10 Excellent

VIOLETA D, CULVER CITY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the breakfast and all the staff are exceptionally very warm and friendly.
Stayed 13 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 26 Feb 2024
Dear Violeta D,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you love our breakfast offerings and that you found all our staff to be exceptionally warm and friendly.Ensuring a welcoming and friendly environment for our guests is a top priority, and we're delighted that our team's hospitality made a positive impact on your stay. If there are any particular aspects of the breakfast or interactions with our staff that stood out to you, we'd love to hear more about it.Your feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another delightful stay.Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here, would love to stay here again!
Stayed 9 nights in Jan 2024
Response from Holiday Inn & Suites Makati on 21 Feb 2024
Dear Miguel,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you loved your stay, and it would be our pleasure to welcome you back for another enjoyable experience. If there's anything specific that stood out during your stay or any preferences you'd like us to note for your next visit, feel free to let us know.We look forward to hosting you again at our hotel!Best regards,Holiday Inn & Suites Makati

10/10 Excellent

Milagros

Liked: Amenities, property conditions & facilities
Staffs are very warm and accommodating, Chris and Zues who’s in charge with my room are very respectful, attentive, and hardworking, I highly recommend Holiday Inn to my family and friends. Thank you all for your hospitality and service ! - Ling C.
Stayed 10 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 21 Feb 2024
Dear Ling C.,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our staff, particularly Chris and Zeus, made your stay memorable with their warm and accommodating service. Your kind words are truly appreciated, and we are delighted to know that you would recommend our hotel to your family and friends.Our team takes pride in providing excellent hospitality, and it is heartening to see that their efforts have left a positive impact on your stay. We look forward to the pleasure of welcoming you back in the future.Thank you once again for choosing us, and we appreciate your recommendation.Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Gina Linh, Corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location next to a big mall with plenty of shopping and dining. Hotel itself was clean and modern. Friendly and attentive staff. Breakfast buffet has a lot of good options and food was delicious. Will definitely stay here again when traveling to Manila.
Stayed 3 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 20 Feb 2024
Dear Gina Linh,We're thrilled to hear about your enjoyable stay! Our central location, modern facilities, friendly staff, and delicious breakfast buffet seem to have made a positive impression on your visit. We're excited to welcome you back on your next trip to Manila! Safe travels until then.Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Marisa Mendoza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 3 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 21 Feb 2024
Dear Marisa Mendoza,Thank you for your concise feedback on the convenience of our hotel. We appreciate your acknowledgment and are delighted that you found our accommodations convenient.If there are specific aspects or areas where we excelled or areas for improvement, please feel free to share more details. We value your input and look forward to the opportunity to welcome you back for another convenient stay.Best regards,Holiday Inn & Suites Makati

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, good staff and friendly. Central location and very convenient to access shopping centre. Would be nicer if the gym is bigger and gym equipment better. Overall a good place to stay.
Stayed 8 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 16 Feb 2024
Dear Kenneth,Thank you for taking the time to share your thoughts on your recent stay with us. Your feedback is invaluable to us as we continuously strive to provide the best experience for our guests.We're thrilled to hear that you found our hotel to be a good place to stay, with highlights including our delicious food, friendly staff, and a convenient central location near the shopping center. Your kind words mean a lot to us and serve as motivation to keep up the good work.Regarding your suggestion about the gym, we appreciate your input. We're always looking for ways to improve our facilities, and your feedback will certainly be taken into consideration as we plan for future enhancements.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Gyles

Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on 25 Mar 2024
Dear Gyles,We're honored to receive a perfect rating from you! Thank you for your trust in us and for sharing your positive experience.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Jose F

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Conveniently located in the mall , lots of restaurants in the vicinity, shopping in 4 big malls within walking distance Property was clean / staff and crew very accommodating.
Stayed 4 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 13 Feb 2024
Dear Jose F.,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our hotel conveniently located within the mall area, with plenty of dining options nearby and easy access to shopping in multiple malls within walking distance.Maintaining a clean property and providing exceptional service are our top priorities, so we're delighted that you found our staff and crew accommodating during your stay. Your kind words will be shared with our team as encouragement to continue delivering outstanding hospitality.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Please don't hesitate to reach out if we can assist you with anything else. Safe travels!Sincerely,Holiday Inn & Suites Makati

8/10 Good

Karen, Rego Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator can use an improvement. Too long wait times especially on afternoon and evening. Staff is friendly and helpful
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on 10 Feb 2024
Dear Karen,We appreciate the time you took to share your feedback regarding guest elevators. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn & Suites Makati

8/10 Good

Analou

Travelled with family, Business traveller
Liked: Amenities
Enjoyed the stay
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on 7 Feb 2024
Dear Analou,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're thrilled that we could provide you with a positive experience. If there's anything specific that stood out to you or any suggestions you have for how we can further improve, please feel free to let us know.We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are friendly and efficient. Location is next to all major shopping. Very clean and safe. One minor mishap, when we went to Flavors at 6am, no one came to our table and said hello and ask if we want coffee, juice, etc, which was the norm (I come here very often). There’s plenty of staff around but we’re all focused on being busy that they missed welcoming and assisting arriving guests, haha. I understand, it happens. The waiter next to our table spent all his time chatting with the other 2 guests next to us, completely ignoring us. No, I don't want anyone’s attention, I just need my coffee first thing when I sit for breakfast. Most of the time, that’s all I have, a good coffee to start the day. ❤️
Stayed 1 night in Jan 2024
Response from Holiday Inn & Suites Makati on 5 Feb 2024
Dear Emma,Thank you for sharing your recent experience with us. We're pleased to hear that you found our hotel staff friendly and efficient and our location convenient for shopping. We apologize for the minor mishap you encountered during your breakfast experience at Flavors.We sincerely regret any inconvenience caused by the lack of attention from our staff upon your arrival. Providing warm and attentive service is a priority for us, and we apologize for falling short on this occasion. Rest assured, we will address this with our team to ensure that all guests feel welcomed and attended to promptly.Your feedback is invaluable to us as we strive to improve our service standards continuously. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Su Ping

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is good hotel to stay in Manila.
Stayed 2 nights in Jan 2024
Response from Holiday Inn & Suites Makati on 1 Feb 2024
Dear Su Ping,We greatly appreciate your feedback and are thrilled to hear that you found our hotel to be a good choice for your stay in Manila. If there are any areas where we can further enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again in the future!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Lorna, Vallejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 2 nights in Dec 2023
Response from Holiday Inn & Suites Makati on 31 Jan 2024
Dear Lorna,We greatly appreciate you sharing your positive experience with us! It's lovely to hear that you had a fantastic stay. If there's anything specific that made your time with us exceptional, we'd love to know! Your feedback helps us continually improve and ensure all our guests have a memorable stay. We eagerly await the chance to welcome you back for another enjoyable experience!Sincerely,Holiday Inn & Suites Makati

6/10 Okay

Ivan, San Francisco

Liked: Staff & service
Great location. Next to shopping centers. Nice to walk around. The property is not very clean and needs to be taken care of.
Stayed 2 nights in Jan 2024
Response from Holiday Inn & Suites Makati on 30 Jan 2024
Dear Ivan,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our prime location near shopping centers, making it convenient for our guests to explore the area. We apologize for any cleanliness issues you encountered during your stay. Rest assured, we take your concerns seriously and are actively addressing them to ensure a more pristine environment for all our guests. Your satisfaction is our top priority, and we appreciate your valuable input as it helps us improve. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Holiday Inn & Suites Makati

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located right in Glorietta Mall. Lots of good restaurants.
Stayed 1 night in Jan 2024
Response from Holiday Inn & Suites Makati on 29 Jan 2024
Dear Manuel,Thank you for your positive review! We're delighted to hear that you enjoyed our hotel's prime location within Glorietta Mall, surrounded by a plethora of fantastic dining options. Providing our guests with convenient access to wonderful eateries is always a priority, and we're thrilled that you found plenty of choices to satisfy your culinary cravings.We look forward to welcoming you back for another enjoyable stay!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Ludivina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fave night stop before hopping on to the next haul to my hometown. Doesn’t disappoint! I got this hotel recommended by a family member who used to work here but even if he doesn’t work here anymore we still book here & get the same great customer service experience . Housekeeping staff is awesome, we were struggling with packing supplies night before our flight & with supply shops already closed, one call & they have it! On arrival we had a delay in dropping off our bags at the air cargo but transport staff was understanding & accommodating. Thank You everyone!
Response from Holiday Inn & Suites Makati on 22 Jan 2024
Dear Ludivina, Thank you for choosing our hotel as your favorite night stop before heading to your hometown. We are thrilled to learn that your stays with us continue to meet your expectations and provide a consistently great customer service experience.It's heartening to know that even after your family member's departure, you still choose to book with us. We appreciate your loyalty and are dedicated to maintaining the high standards that have kept you coming back.We're delighted to hear that our housekeeping staff went above and beyond to assist you, providing the necessary packing supplies when you needed them most. It's stories like yours that motivate our team to deliver exceptional service. We understand that travel can sometimes come with unexpected delays, and we're glad our transport staff was understanding and accommodating during your arrival. Ensuring a seamless experience for our guests is always our priority. Thank you for taking the time to share your positive experience. We look forward to welcoming you back for many more comfortable stays. Safe travels, and we can't wait to have you with us again!Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, wonderful staff, great food! What else can you ask for!
Response from Holiday Inn & Suites Makati on 22 Jan 2024
Dear Catherine, Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had an excellent experience at our hotel. It's always a pleasure to know that our service, staff, and food met your expectations. We strive to create memorable moments for our guests, and it's truly rewarding to know that we were able to provide you with a positive and enjoyable visit. Your kind words motivate us to continue delivering exceptional service and maintaining high standards.We appreciate your support and look forward to welcoming you back soon. Thank you again for choosing us. We're grateful for your patronage and thrilled to have had the opportunity to make your visit special.Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

VICTOR DELOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Dec 2023
Response from Holiday Inn & Suites Makati on 18 Jan 2024
Dear VICTOR DELOS, Thank you very much for giving us a high rating! We appreciate your feedback and we hope to see you again soon! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Black

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Dec 2023
Response from Holiday Inn & Suites Makati on 15 Jan 2024
Dear Black, Thank you so much for giving us a 5-star rating! We value your feedback and we hope to see you again soon! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Ma Luz Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn & Suites Makati on 12 Jan 2024
Dear Ma Luz Fatima, Thank you so much for giving us a 5-star rating! We appreciate your feedback and we look forward to seeing you again soon! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always professional and polite. My stay included breakfast which is something I usually don’t get but this time I did. And I’m glad I did. I actually looked forward to getting breakfast everyday; the choices were endless and the tastes excellent!
Stayed 3 nights in Jan 2024
Response from Holiday Inn & Suites Makati on 9 Jan 2024
Dear Andre, Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay and that our staff left a positive impression with their professionalism and politeness.It's wonderful to know that you appreciated the added value of the breakfast included in your stay. We strive to provide a variety of choices and ensure that each meal is a delightful experience for our guests. Your kind words about the endless choices and excellent tastes are truly appreciated, and we're delighted to have made your mornings something to look forward to.We hope to have the pleasure of welcoming you back in the future. Thank you again for choosing our hotel! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Michael, Saipan

Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located next to the Glorietta Mall, restaurants, shopping.
Stayed 2 nights in Dec 2023
Response from Holiday Inn & Suites Makati on 9 Jan 2024
Dear Michael, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel conveniently located next to Glorietta Mall, restaurants, and shopping. It's always rewarding to know that our prime location added to the overall satisfaction of our guests.We strive to offer a convenient and enjoyable experience, and your positive comments inspire and motivate us. We look forward to the opportunity of hosting you again in the future. Thank you once again for choosing our hotel, and we appreciate your positive review. Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Claire

Stayed 7 nights in Dec 2023
Response from Holiday Inn & Suites Makati on 24 Jan 2024
Dear Claire, Thank you for taking the time to share your positive feedback! We appreciate your 5-star rating and we hope to see you again soon! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Ma Aurelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from Holiday Inn & Suites Makati on 1 Jan 2024
Dear Ma Aurelia, Thank you for your 5-star rating. We appreciate your feedback and we look forward to seeing you again soon! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Kalaivani

Stayed 1 night in Dec 2023
Response from Holiday Inn & Suites Makati on 22 Jan 2024
Dear Kalaivani, Thank you for taking the time to share your positive feedback! We appreciate your 5 out of 5 rating. We look forward to seeing you again soon! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Tapan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2023
Response from Holiday Inn & Suites Makati on 15 Dec 2023
Dear Tapan, Thank you very much for giving us a 10 out of 10 rating! We hope to see you again here at our hotel soon. Thank you for choosing us! Sincerely, Holiday Inn & Suites Makati

8/10 Good

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel 👍
Response from Holiday Inn & Suites Makati on 6 Feb 2024
Dear Rosario,Thank you for your positive feedback and 4 out of 5 rating. We're glad you enjoyed your stay overall. Your input is valuable as we strive to improve. Please feel free to share any specific areas where we can enhance your experience next time. We look forward to welcoming you back soon.Best regards,Holiday Inn & Suites Makati

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Holiday Inn & Suites Makati on 12 Dec 2023
Dear Michael, Thank you for your 5-star rating! We look forward to your next visit. Warm regards, Holiday Inn & Suites Makati

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm a disabled person and the hotel did everything for me. It was a wonderfuly experience and I'm so appreciative of it. Thanks guys.
Stayed 1 night in Dec 2023
Response from Holiday Inn & Suites Makati on 12 Dec 2023
Dear James, We appreciate your positive feedback. We're glad we went above and beyond to make your stay comfortable and accommodating. Thank you very much! Warm regards, Holiday Inn & Suites Makati

8/10 Good

Matthew, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property next door to large mall. Elevators were extremely slow. Hallways very dim, to the point that they felt unsafe. Breakfast and dinner buffets strictly average, with limited choice, and consistently cold. Staff very friendly and helpful.
Stayed 3 nights in Dec 2023
Response from Holiday Inn & Suites Makati on 7 Dec 2023
Dear Matthew,Thank you for taking the time to share your feedback with us. We're glad you found our staff friendly and helpful, their dedication to guest satisfaction is paramount.We're sorry to hear about the matters you encountered regarding the elevator speed, dim hallways, and your experience with our buffet offerings. Your comments are valuable, and we'll address these concerns promptly to enhance the overall guest experience.We appreciate your input and hope for the opportunity to welcome you back for an improved stay.Sincerely,Holiday Inn & Suites Makati

4/10 Poor

Eva

Stayed 4 nights in Nov 2023
Response from Holiday Inn & Suites Makati on 12 Dec 2023
Dear Eva,It was a pleasure to have you here at Holiday Inn & Suites Makati.We appreciate the time you took to share your feedback. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing to stay with us.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Holiday Inn & Suites Makati on 4 Dec 2023
Dear Michael,It was a pleasure to have you here at Holiday Inn & Suites Makati.We appreciate the time you took to share your feedback. We look forward to welcoming you back here at our hotel.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Mirasol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and clean. Love the pillows. Great location as well.
Stayed 1 night in Nov 2023
Response from Holiday Inn & Suites Makati on 29 Nov 2023
Dear Mirasol,It's truly delightful to hear about your exceptional experience at our hotel! We are thrilled to know that your stay with us left such a positive and lasting impression.We take great pride in providing spacious, comfortable, and quiet rooms in the heart of the city, allowing our guests to enjoy the best of both worlds. Our prime location, with easy access to the airport, shops, and restaurants, including the interconnected major malls, is indeed an advantage for those who love shopping and exploring the city.Thank you for choosing to stay with us and for sharing your positive feedback. We are excited to welcome you back on your future trips.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

PILAR

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2023
Response from Holiday Inn & Suites Makati on 18 Dec 2023
Dear PILAR, Thank you for giving us a 5 out of 5 rating. We appreciate your feedback! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I am a frequent traveller. I highly recommend this hotel. It is connected to a large mall and lots of eating places outside the hotel. Staff was terrific. Hotel and rooms were clean. Enjoyed the roof deck bar, OZ.
Stayed 3 nights in Oct 2023
Response from Holiday Inn & Suites Makati on 28 Nov 2023
Dear Jennifer,Thank you for taking the time to share your positive feedback about our hotel. We are so pleased to hear that you had a wonderful experience and that you would highly recommend our hotel to other travelers.We are delighted to know that you enjoyed the convenience of being connected to a large mall and having plenty of dining options within walking distance. We strive to provide our guests with a convenient and enjoyable stay, and we are glad that our location and amenities met your needs.We hope to have the opportunity to welcome you back soon!Sincerely,Holiday Inn & Suites Makati

8/10 Good

Sammy Siu Ming

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is okay, just the interior is slightly aged
Stayed 4 nights in Nov 2023
Response from Holiday Inn & Suites Makati on 29 Nov 2023
Dear Sammy,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are pleased to hear that overall, everything met your expectations.Regarding the building's appearance, we understand your concern about its older look. While the interior may have a classic charm, we are continuously working on enhancing the overall guest experience. Our management team is actively considering renovation plans to update the building's aesthetics without compromising its character.Further, we appreciate the time you took to share your feedback. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Sincerely,Holiday Inn & Suites Makati

8/10 Good

Amarpal

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent property! Would have given 5 stars but for the AC not working properly (temp. did not go below 22 degrees celsius); and the TV volume had issues and would not go up to audible levels. I stayed in room #915. Advised front desk of the issues during and after my stay.
Stayed 1 night in Nov 2023
Response from Holiday Inn & Suites Makati on 29 Nov 2023
Dear Amarpal,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn & Suites Makati. We sincerely appreciate your positive comments about our property and are delighted to hear that you found it excellent.We also appreciate your candid feedback regarding the issues you encountered with the air conditioning and TV in your room. Please accept our sincere apologies for any inconvenience this may have caused during your stay. At Holiday Inn & Suites Makati, we strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in this instance. Your comments are invaluable to us as they help us identify areas for improvement, and we are committed to taking the necessary steps to enhance our services.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Stephen James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Holiday Inn & Suites Makati on 20 Nov 2023
Dear Stephen James, Thank you for your 5-star rating. We are delighted to know that you enjoyed your stay with us. Your feedback is greatly appreciated!Sincerely,Holiday Inn & Suites Makati