Outdoor pool

Reviews of Ona Marbella Inn

3 out of 5
Ona Marbella Inn
Calle de Jacinto Benavente, 6, Marbella

Reviews

7.8

Good

Rating 10 - Excellent. 99 out of 383 reviews" "
Rating 8 - Good. 156 out of 383 reviews" "
Rating 6 - Okay. 93 out of 383 reviews" "
Rating 4 - Poor. 25 out of 383 reviews" "
Rating 2 - Terrible. 10 out of 383 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 2 nights in Feb 2024
Response from Ona Marbella Inn on 20 Feb 2024
Hi,Your glowing review just brightened our day Thank you!It would be great to welcome you back.All the best,Ona Marbella Inn

10/10 Excellent

Krassimira

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ona Marbella Inn on 19 Jan 2024
Hello Krassimira, Your positive review really made our day. We appreciate it!We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be great to welcome you back.All the best,Ona Marbella Inn

10/10 Excellent

Verified traveller

Travelled with family
Good place very quiet
Stayed 2 nights in Dec 2023
Response from Ona Marbella Inn on 2 Jan 2024
Hello, Your positive review really made our day We appreciate it!We are glad to know you had a relaxing and pleasant stay with us.See you again soon.Take care,Ona Marbella Inn

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay.
Spent a very pleasant six days in a Marbella Inn studio. Very central to beach and Old town yet away from all the commotion. WiFi was weak in our studio on sixth floor but we would come back and stay here. Breakfast was good value and overall we were very happy.
Stayed 7 nights in Nov 2023
Response from Ona Marbella Inn on 23 Nov 2023
Greetings, John! You rock for leaving us such a helpful review!We're thrilled to hear you enjoyed our prime location, nestled between the beach and the charm of the Old Town, offering a peaceful retreat from the hustle and bustle. It's great to know that our breakfast options provided good value and contributed to your overall satisfaction. We've taken note of your comment regarding the WiFi signal strength on the sixth floor. While we strive to provide excellent connectivity throughout our property, it seems we fell short in this instance. Rest assured, we're looking into improving this to ensure a seamless online experience for all our guests.We all hope to see you again for an improved stay.Until next time,Ona Marbella Inn

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous stay. The apartment was clean and modern and spacious. The hotel is in the heart of the old town and 5 mins from the beach. Loads to do and many amazing cafes and restaurants on our doorstep. Loved it x
Stayed 7 nights in Oct 2023
Response from Ona Marbella Inn on 8 Nov 2023
Hi Lorraine,Your glowing review just brightened our day Thank you!We're thrilled to hear that you loved our clean, modern, and spacious apartment. It's great that our location in the heart of the old town and just 5 minutes from the beach made your stay even more enjoyable. We're also glad that you appreciated the variety of amazing cafes and restaurants nearby. See you again soon.Take care,Ona Marbella Inn

6/10 Okay

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ona Marbella Inn on 6 Nov 2023
Hi there Christine,We'd like to say thanks for taking some time to share your feedback.It's fantastic to know that nothing was too much trouble for our team.Thanks again!Until next time,Ona Marbella Inn

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast 😋
Stayed 1 night in Oct 2023
Response from Ona Marbella Inn on 30 Oct 2023
Dear Orlando,Thank you for this great review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.We would love to have you back.All the best,Ona Marbella Inn

6/10 Okay

Ullrich

Liked: Staff & service, property conditions & facilities
An old renewed hotel with good rooms, but no amenities. Breakfast is of poor quality and staff not particularly friendly. Reception staff very good and friendly. To use the safe in the room you have to pay €2.50/day. Something unbelievable. The rooftop pool is Ok but no towels available and when asked at reception, one is told to go to a shop around the corner and buy one. Such small things, bad breakfast, charge for safe and no amenities makes this hotel not a 3 star but downgrades it to a 2 stars, despite good rooms.
Stayed 1 night in Oct 2023
Response from Ona Marbella Inn on 3 Oct 2023
Hello UllrichThanks for your feedback - we're all ears here.We're glad to hear that you found our rooms to be good and our reception team friendly. We always strive to provide a comfortable experience for our guests.However, we're sorry to hear that you were not satisfied with the breakfast and the team in that area. We'll definitely take your feedback into consideration for improvements. Regarding the safe, we apologize for any inconvenience caused by the additional fee. As for the pool towels, we understand your concern and will look into providing a better solution for our guests in the future.Come back soon.Take care,

6/10 Okay

Ullrich

Travelled with partner
An older hotel, renewed some time ago with good rooms, but with no amenities
Stayed 3 nights in Sep 2023
Response from Ona Marbella Inn on 2 Oct 2023
Hi Ullrich! A million thanks for your thoughtful review We're glad to hear that you found our rooms comfortable. Although we might not have a wide range of amenities, we do offer a rooftop terrace with a seasonal outdoor pool and great mountain and sea views, as well as a bar serving snacks and drinks until 23:00. Our central location also allows our guests to enjoy the nearby beach, shops, and restaurants within a short walk from the hotel.We appreciate your feedback and will continue to work on improving our services to make your next stay even better!We hope to see you again soon for another enjoyable stay. Cheers! Ona Marbella Inn

8/10 Good

Anitsa

Liked: Cleanliness, amenities, property conditions & facilities
The parking in the property is very limited only 7 spaces, so we never couldn’t parked there. I recommended remove this hotel with parking option.
Stayed 2 nights in Sep 2023
Response from Ona Marbella Inn on 26 Oct 2023
Hello, Nitsa! A million thanks for your thoughtful review We're thrilled to hear that you found our rooms clean and well-equipped! However, we understand that parking was a concern during your stay. While we do offer limited on-site parking, we know it can fill up. We all hope to see you again for an improved stay.Until next time,Ona Marbella Inn

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Parking available outside
Stayed 2 nights in Aug 2023
Response from Ona Marbella Inn on 26 Oct 2023
Dear Alex,Thank you for such a positive review of your stay with us.We're thrilled to hear that you appreciated our clean rooms, hotel condition, and friendly service! It's great to know that our parking availability was convenient for you as well. Our location close to the beach and various attractions is something we're proud of, and we're glad you enjoyed it too.We look forward to seeing you again.All the best,Ona Marbella Inn

4/10 Poor

Haidar

Stayed 1 night in Aug 2023
Response from Ona Marbella Inn on 4 Sep 2023
Hi there Haidar, We're very sorry that things didn't go as planned, and we appreciate you letting us know about your experience.It seems we didn't quite hit the mark, so we'd welcome knowing what we could've done to make your stay with us spot on.We hope to have you back for a much-improved stay. All the best,Ona Marbella Inn

10/10 Excellent

Nelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very close to old town and boardwalk (promenade as they call it). Super friendly staff. Definetly would stay there again.
Stayed 8 nights in Jun 2023
Response from Ona Marbella Inn on 30 Jun 2023
Hi there Nelly! Your kind words are music to our ears Thanks for the review.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well.See you again soon.Take care,Ona Marbella Inn

6/10 Okay

Fergus

Liked: Cleanliness, staff & service
Stayed 15 nights in Jun 2023
Response from Ona Marbella Inn on 28 Jun 2023
Hi Fergus,Thanks for rating your stay with usSorry that your experience with us wasn't what you hoped for. We'd love to know how you feel we could have made it betterWe all hope to see you again for an improved stay.Until next time,Ona Marbella Inn

10/10 Excellent

David, Tulare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marbella Inn is located in the downtown area of the beautiful city of Marbella in the heart of shopping, dinning and most notably Old Town Marbella, which is a treasure to itself. You are a short walk away from the beach and would recommend walking, ditch the taxis, to discover all the fresh baked bread, pastries, tapas of every flavor and of course the shopping. I definitely stay again.
Stayed 9 nights in Feb 2023
Response from Marbella on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

10/10 Excellent

Hani

Stayed 1 night in Dec 2022

10/10 Excellent

Hani

Stayed 1 night in Dec 2022

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marbella Inn Aparthotel review
We found the Marbella Inn hotel to be a very comfortable and friendly hotel. Staff were very friendly and always smiling. For English speakers' language was no barrier. We'll be going back there regularly
Stayed 8 nights in Sep 2022

8/10 Good

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, would recommend.
Stayed 3 nights in Jun 2022

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Eva, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was in a perfect location walkable to everything Staff was friendly and helpful. Room was clean and comfortable. Streets very tight but parking onsite very helpful Breakfast plentiful
Stayed 1 night in Jan 2022

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Good location but too much noise from other guests. Rooms continue to smell of stale tobacco despite being very clean.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at marbella inn
Very clean rooms and very helpful staff.
Stayed 1 night in Mar 2020

8/10 Good

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good convenient hotel and comfortable studio room.
Stayed 11 nights in Feb 2020

10/10 Excellent

brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night at Marbella Inn
Stayed one night during my visit to Marbella the centrally located. The hotel which have recently renovated rooms offers clean and reasonably priced accommodation. The beds were comfortable and bathroom was spotlessly clean with tv in room. Would stay here again on a future visit.
Stayed 1 night in Feb 2020

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for Costa del Sol stay
In a good location. You can enjoy a lot of time walking on the beaches nearby. Good breakfast.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Jan 2020

10/10 Excellent

Umar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Shmuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice hotel, clean and well located
we had a nice 4 nights stay in this hotel. location is nice and walkable to the beach and the tourist area. the stuff was very nice, helpful and welcoming. and breakfast was nice with a good variety of options. the only thing I didn't like was the in propertie parking which was very tight and required a good driving skill in order to park withour scratching the car.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
All the rooms seem to smell of tobacco. Other than that a great location.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and great location.
My girlfriend and stayed for a full week and enjoyed every minute of it. Great hotel at a great price and with an excellent rooftop pool. We arrived late and left very early, so the 24 hour reception was really great. Location-wise the hotel is perfectly located close to the city centre and the famous orange square, but at the same time just a few minutes walk from the beach.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerks on the front desk checking were outstanding!!!
Stayed 2 nights in Sep 2019

10/10 Excellent

Jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mrs
Very nice
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms stank of tobacco - I went into two - but it is spacious and in a very good location.
Stayed 1 night in Sep 2019

10/10 Excellent

Farideh F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. On the ocean, all restaurants around, very clean and everything new, balcony and little restaurant with breakfast. I’ll go back there for sure.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
There was nothing i didnt like it was very nice and value for money everything was good
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s central to the Old Town and beach. Staff are helpful and knowledgeable. The Studio was clean and had everything you need.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool was a good size, and plenty of sun beds that usually you could get one for free, as opposed to going to the beach to pay for one. The room (we had an apartment) was a good size; with a stove, microwave and fridge which meant we could have our own meals out on the balcony if we so desired.
Stayed 10 nights in Jun 2019
Response from RUBEN REAL on 9 Jul 2019
THANK YOU FOR TRUSTING US FOR YOUR HOLIDAYS

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from ruben real on 17 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

COLLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from ruben real on 13 Jun 2019
Thank you for trusting us for your accommodation

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great base for a trip to Marbella. Its a lovely quiet hotel close enough to the beach, restaurants and bars but far away enough for nice and peaceful and restful stay. We had an apartment style room which would easily sleep 4 people. It was super clean, nicely decorated and the queen size bed was comfortable and good quality. Puerto Banus is a short taxi ride away and there are buses available from the main road to other areas if you fancy a trip out.
Stayed 3 nights in Jun 2019
Response from ruben real on 13 Jun 2019
Thank you for trusting us for your accommodation

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well positioned in Marbella. Very friendly staff. Everything about the hotel was fantastic
Stayed 2 nights in May 2019
Response from ruben real on 28 May 2019
thank you for trusting us. best regards. ruben real

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I loved the property and location but the staff are a bit useless
Stayed 2 nights in Mar 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

6/10 Okay

Mootaz

Disliked: Property conditions & facilities
Fair enough for the price!
Hotel has a fair condition for the price. Old rooms and very basic breakfast. The staff were helpful and friendly.