Dear Charlotte,Thank you for choosing to stay with us and for taking time to rate us.We regret that your stay did not meet your expectations. Our staff is usually described as friendly and helpful and we sincerely regret any moment to the contrary. We are glad to hear that you found the staff in the restaurant and the Miniclub to be helpful. The air-conditioning is centralized and set to heating in the winter. The last couple of days were a little warmer than usual; however the temperatures have already dropped again to 20ºC maximum and 11 to 14ºC at night. With these temperatures most of our guests prefer the heating, which is also what we advertise. Nevertheless we thank you for your point of view and will keep this in mind. We also regret that the food in the pool bar was not to your liking and that you did not inform us about this whilst you were here, in order to find and possible solution for you and improve your stay.Please know that it has been a pleasure to have you with us. We thank you for your visit and hope that you will give us another opportunity in the future.With kind regards on behalf of the entire H10 Estepona Palace team

Dear Selwyn,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to see that you like our facilities and enjoyed a lovely stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.

Dear Craig,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to see that you like our facilities and enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.

Dear Alberto,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you like the location of our hotel, with easy access to explore the area in all directions, and that you enjoyed a lovely stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.

Dear Björn,Thank you for choosing to stay with us and for taking time to rate us.We are very happy to hear that you enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.

Dear Richard,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to hear that you enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

Dear Roberta,Thank you for choosing to stay with us and for taking time to share your opinion and for rating us.We sincerely regret that your short break did not live up to your expectations, despite us making sure that your request for a double bed was met.A coffee machine is included in Privilege rooms, Junior Suites and Ocean Junior Suites. In all other room categories this is an optional extra, currently available for 10 per day with daily replenishment. We do not have irons. We offer either an ironing service or indeed a steamer, which can be collected at reception against a deposit, which is returned in full when the steamer is returned.Water is available in the restaurant only in bottles, it is not sold by the glass. You may also get water free of charge from the dispensers in Thalassa Restaurant (08:30-19:00) or in the lobby bar (0:00-24:00). Furthermore, our H10 members will find fruit and water in their room upon arrival. Our buffet restaurant Alborán is open every day for breakfast, lunch and dinner. Alternatively at lunch time there is also the a la carte restaurant Thalassa by the pool and twice a week we offer special dinners with table service in the Thalassa restaurant. These special dinners have to be reserved with our customer service. Our hotel is located on the beachfront, with direct access to the pebble beach as well as to a stretch of beach side promenade. We are about 1.5km from the port of Estepona with its bars and restaurants and 2.5km from the old town. There is a public bus that leaves 150m from the hotel every 40 minutes and stops at in the port as well as in the old town amongst other stops. Alternatively our guests may rent bikes at our reception, where we will also be happy to call you a taxi.Please know that it has been a pleasure to have you with us. We thank you for your visit and hope that you will give us another opportunity in the future.With kind regards on behalf of the whole H10 Estepona Palace team

Dear Joanne,Thank you for choosing to stay with us and for taking time to share your experience and for rating us.We are thrilled to hear that you like our hotel and facilities, enjoyed the food as well as the service provided by our friendly and helpful staff, and overall had a lovely holiday.Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

Dear John, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We very much regret that your stay did not meet your expectations and take this opportunity to clarify.Complimentary water in the room is a service delivered in Ocean Junior Suites, Junior Suite and Superior Privilege rooms. Members of the H10 Club will find fruit and water in their room upon arrival. Becoming a member is free of charge. You will find designated machines, which dispense cold water, room temperature water and sparkling water, free of charge. If you require a refillable water bottles, this may be purchased in our Lobby bar and Thalassa restaurant and then refilled as often as you like, as mentioned, free of charge.Professional laundry, including ironing, is an extra service that we offer to our customers at a charge. Alternatively a free steamer can be requested at the reception against deposit for a quick revision. Please know that it has been a pleasure to have you with us. We thank you for your visit and we hope that you will give us another opportunity in the future.With kind regards on behalf of the whole H10 Estepona Palace team.

Dear Emily,Thank you for choosing to stay with us and for taking time to rate us.It has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Jeanette,Thank you for choosing to stay with us and for taking time to rate us.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

Apreciado David,Gracias por elegirnos para su estancia y por tomarse el tiempo para evaluarnos.Nos alegra mucho saber que ha disfrutado de una agradable estancia en nuestro hotel.Sepa que ha sido un placer tenerle con nosotros y estaremos encantados de recibirle nuevamente pronto.Le saludamos todo el equipo H10 Estepona Palace.

Dear Patricia,Thank you for choosing to stay with us and for taking time to share your experience and to rate us.We are glad to know that you enjoyed the location of the hotel as well as the breakfast buffet, always included with the stay. We take this opportunity to inform you that in Privilege rooms, Ocean Suites and Junior Suites, the Nespresso machine is included, as is the safe, bathrobe, slippers, sunbed on the terrace and other amenities. Nevertheless, we thank you for your comments, as they help us improve.We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Ronald,Thank you for choosing to stay with us and for taking time to share your experience and for rating us.We are very happy that you like our hotel and that any issues you had, were resolved swiftly.Refurbishment is done regularly. We thank you for your comment and will keep this in mind for future renovations.Please know that it has been a pleasure to have you with us. We thank you for your visit and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

Dear Anonymous,Thank you for choosing to stay with us and for taking time to share your experience and for rating us.We are thrilled to hear that you like our hotel, in particular the pool area and the food, and that overall you enjoyed a lovely holiday.Please know that it has been a pleasure to have you with us. We thank you for your visit and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

Dear Aleksandar,Thank you for choosing to stay with us and for taking time to rate us.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Anonymous,Thank you for choosing to stay with us and for taking time to write your review.We sincerely regret that neither your refurbished room nor your recently painted balcony were to your liking and that your stay in general did not meet your expectations.It has been a pleasure to have you with us and we thank you for your visit. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Peter,Thank you for choosing to stay with us and for taking time to rate us. We are very happy to hear that you enjoyed a wonderful holiday with us, appreciating our “Stay Green” Initiatives and the also the all-inclusive drinks selection. We have also attentively read your constructive criticism, thank you for this and will keep working on improvement. Please know that it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Erik,Thank you for choosing to stay with us and for taking time to rate us. We regret that you stay was not everything you had hoped for, in particular the breakfast buffet. We would have appreciated if you had told us what it is you were missing from the buffet, so that maybe in future it could have been added to the wide variety already on offer.Nevertheless we are happy that you like the location of our hotel with its lovely views and found our staff to be friendly.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Karolina,Thank you for choosing to stay with us and your rating. Know that it was a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards from the H10 Estepona Palace team.

Dear Kelly,Thank you for choosing to stay with us and for taking time to rate us. We are glad to hear that you like our hotel in general as well as your spacious room with the nice balcony and appreciated the breakfast buffet. Free parking spaces are available in front and in the vicinity of the hotel. Alternatively we offer parking spaces in our underground car park with video surveillance for a daily fee.The pebble beach is public and in its natural state, as are all beaches in Spain, and unfortunately we have no authority over this so we are not allowed to modify its natural morphology. If you are looking for a sandy beach, you will find it just 600m from our hotel in the so-called “Playa del Cristo”.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Lucy,Thank you for choosing to stay with us and for taking time to rate us. We are thrilled to see that you had such a positive stay. Please know that it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Patrik,Thank you for choosing to stay with us and for taking time to rate us. We are very glad to see that overall you enjoyed a lovely stay. Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us again, for taking time to share your experience and for rating us. We are thrilled to know that you like our facilities and that you enjoyed a comfortable stay.Please know that it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us again, for taking time to share your experience and for rating us. We are very glad to hear that you liked the terrace of your room.Our hotel is located on the beachfront, with direct access to the pebble beach as well as to a stretch of beach side promenade. We are about 1.5km from the port of Estepona with its bars and restaurants and 2.5km from the old town. There is a public bus that leaves 150m from the hotel every 40 minutes and stops at in the port as well as in the old town amongst other stops. Alternatively our guests may rent bikes at our reception, where we will also be happy to call you a taxi.We thank you for giving us your impression of our food and beverage choices and will keep this in mind in our strive for constant improvement.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We very much regret that we did not meet your expectations. We would have loved to hear from you during your stay, which would have allowed us to find possible solutions to make your stay more pleasant and to know which area might benefit from further improvement.We thank you very much for your visit and hope that you will give us another opportunity in the future. We would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you had such a wonderful stay, thank you for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are sorry to hear that you preferred a softer bed and didnt come to see us during your staying. We have toppers that may be applied on the mattress to cover different customers’ necessities. Overall we understand that you had a pleasant stay at our establishment. We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.By de rating given we deduct, that overall you seem to have enjoyed a lovely stay and are very glad for this.We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.By de rating given we deduct, that overall you seem to have enjoyed a lovely stay and are very glad for this.We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest, Thank you for choosing to stay with us again, for taking time to share your experience and for rating us. We are very happy to know that you had such a wonderful time and made some precious memories.Refurbishments are done regularly. This winter we renovated some 50 rooms, the restaurant, got the facade painted, etc. Nevertheless we thank you for giving us your impression and will continue with the maintenance and freshening up of our facilities.Please know that it has been a pleasure to have you with us. We thank you for your recommendation and look forward to welcoming you again, hopefully soon.With kind regards on behalf of the whole H10 Estepona Palace team.

Dear Guest,Thank you for choosing to stay with us and for taking time tp share your experience and to rate us.We regret that you did not contact our lovely reception or customer service staff where we could have explained that 3 out of the 5 elevators stop on level 1, the level of the restaurant and pools. Two of them are right next to reception. So no need to walk the stairs if you don’t want to. The day time temperatures have been unusually high for this time of year and we regret any discomfort, despite that at night they still dropped to 12 to 14ºC. Nevertheless we are pleased to say that, now that the temperatures seem to get more stable, the system is being switched over to cooling. We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time tp share your experience and to rate us.We are very happy to know that that you liked the service by our friendly staff and overall enjoyed a very pleasant stay.We very much regret that you did not inform us about finding the bed too hard and hence giving us a chance to make your stay more comfortable. This being a personal preference we do have toppers available for those who prefer a somewhat softer mattress.We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and to rate us.We are absolutely thrilled to know that you had such a wonderful stay. We thank you very much for your recommendation and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you have enjoyed the stay with us and that you appreciate that the improvements we undertake at the hotel are planned with care and attention towards our guests. We are also glad that you have felt welcome by our staff.We thank you very much for your visit and would be delighted to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are regret that you stay did not quite meet your expectations and would have loved to know what exactly it was that gave you this impression. Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you felt well looked after and that you enjoyed a very pleasant stay. Please know that it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are very glad that you liked the spacious feel , appreciated the service offered by our friendly staff and that overall thoroughly enjoyed your stay. If you had informed us about finding the bed a little to hard, we would have been delighted to look for a solution. The hardness of a mattress depends on personal preference, which is why we have toppers available for such cases. Please do not hesitate to ask next time.It has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are very happy to know that you had such a wonderful stay an that you thoroughly enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are glad to know that you thoroughly enjoyed your stay and would like you to know that it has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain,with kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are glad to know that you have enjoyed your holidays with us. We take note of your suggestions. It has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain,With kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are glad to know that you thoroughly enjoyed your stay and would like you to know that it has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain,with kind regards on behalf of the whole H10 Estepona Palace team

Dear guest,Given your unreasonable behaviour at our hotel, including a fight between yourselves causing the complaint of various other guests, the breakage of a TV, blood all over the place, the necessity of the emergency services, ambulance and police to be called, all of which our staff dealt with in a professional manner despite being threatened aggressively by members of your party, facts we can prove due to video surveillance, we are somewhat surprised about your description of our staff. It is not often we invite a guest to leave the hotel, but there are behaviours we will not tolerate. We wish you well. With kind regards from the staff and the management of the H10 Estepona Palace

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are glad to know that you thoroughly enjoyed your stay and would like you to know that it has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain,with kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you thoroughly enjoyed your stay and would like you to know that it has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain,with kind regards on behalf of the whole H10 Estepona Palace team

Dear Guest,Thank you for choosing to stay with us, for taking time to share your experience and for rating us.We are very glad to hear that you liked your room and enjoyed the food, in particular with the service of Irene and her colleagues. The carpets were replaced not that long ago, but we hear what you are saying and will keep this in mind in order to maintain our property.Regarding the issue of sun loungers, we inform you that we have already tried many solutions, none of which have had any effect. The hotel's position in this regard is clear that reserving sun loungers is not allowed, and we let our guests know this, although their behaviour is beyond our control. If you cannot find a sun bed, all you have to do is contact our pool staff who will be happy to find a possible solution for you.We thank you very much for letting us know which points you feel need to be looked into and have taken note.Please know that for us it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

Apreciado huésped, Gracias por elegirnos para su estancia, por tomarse el tiempo para compartir su experiencia y por evaluarnos.Nos alegramos que, con la ayuda de nuestro fantástico personal, hayan pasado unas buenas vacaciones.En cuanto al tema de las tumbonas le informamos que ya hemos intentado multitud de soluciones, ninguna de las cuales ha surtido efecto. La postura del hotel al respecto es clara en cuanto a que la reserva de tumbonas no está permitida, y así se lo hacemos saber a nuestros clientes alojados, aunque su comportamiento se escapa de nuestro control. En caso de no encontrar tumbona solo tiene que ponerse en contacto con nuestro personal de piscina que estará encantado de buscarles una posible solución.Queremos transmitirle que ha sido un placer tenerle con nosotros y que estaremos encantados de recibirle nuevamente.Le saludamos todo el equipo H10 Estepona Palace.