Lobby sitting area

Reviews of Petit Palace Alcalá

4 out of 5
Petit Palace Alcalá
Calle Virgen de los Peligros, 2, Madrid, Madrid

Reviews

8.2

Very good

Rating 10 - Excellent. 326 out of 797 reviews" "
Rating 8 - Good. 308 out of 797 reviews" "
Rating 6 - Okay. 97 out of 797 reviews" "
Rating 4 - Poor. 42 out of 797 reviews" "
Rating 2 - Terrible. 24 out of 797 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

aleassa

Travelled with partner
Disliked: Property conditions & facilities
Rooms were smaller than advertised, overall no reachable outlets. Thermostat had the option to lower temp but it didn’t work, room was so stuffy we had to leave the windows open the whole time. It states 4 star on Expedia but closer to a 2 star in my opinion. Location was good though.
Stayed 2 nights in Mar 2024
Response from Isabel Rodriguez on 14 Mar 2024
Dear Aleassa,Thank you very much for choosing the Petit Palace Alcala to stay at during your stay in Madrid and for answering our quality survey as it is necessary for us to improve. I am sorry that we did not manage to make you enjoy your visit to Madrid. We have several types of rooms with different sizes of rooms from small to superior. If in doubt, you can consult us to know what are the characteristics of each.We have temperature control facilities in the rooms but they are not reversible and adapt to each season of the year. Specifically, in winter, we have the heating and for this reason it was not possible to lower the temperature from the control knob.For future occasions when we hope you will give us another opportunity,Thank you and best regards Isabel RodriguezHost Petit Palace Alcala

10/10 Excellent

Aidan

Travelled with partner
Liked: Cleanliness, amenities
Overall good experience
Stayed 3 nights in Mar 2024
Response from Mélanie Giralt - Experience manager on 14 Mar 2024
Dear Aidan, Thank you very much for having chosen our hotel for your stay in Madrid and for answering our survey, since our guests’ opinión is very important to us.We are delighted that you have enjoyed your experience at Petit Palace Alcalá so much and that we met your expectations.We look forward to welcoming you back in the future,Kind regards,Mélanie Giralt

10/10 Excellent

Yamilet, JuanaDiaz

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Mélanie Giralt - Experience manager on 14 Mar 2024
Dear Yamilet, Thank you very much for having chosen our hotel for your stay in Madrid and for answering our survey, since our guests’ opinión is very important to us.We are delighted that you have enjoyed your experience at Petit Palace Alcalá so much and that we met your expectations.We hope to see you soon. This is your home. Kind regardsMélanie Giralt

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing. The church next door is breathtaking, close to lots of lovely things. Staff very friendly and very helpful.
Stayed 3 nights in Feb 2024
Response from Mélanie Giralt - Experience manager on 15 Feb 2024
Dear client, Thank you very much for taking the time to share your experience with us. It always helps us improve our service. We are glad that your stay with us has met your expectations. Thank you for your kind words for our staff, it's grateful. This hotel is your home. Cordially.

4/10 Poor

Jorge

Disliked: Property conditions & facilities, room comfort
Uncomfortable
Stayed 1 night in Dec 2023
Response from Vicente Álvarez - Experience Manager on 21 Dec 2023
Estimado Jorge,Muchas gracias por hacernos llegar su valoración.Seguiremos esforzándonos por mejorar para que no de una mejor nota la próxima vez.Saludos cordiales,Vicente Álvarez - Experience Manager

8/10 Good

Rolf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel petit Madrid
My room was close to the room where the cleaning personel was and they where giving a lot of noise in the morning. Not possible to sleep long.
Stayed 2 nights in Dec 2023
Response from Vicente Álvarez - Experience Manager. on 21 Dec 2023
Dear Mr. Rolf,Thank you for taking a few minutes to share your review of the experience. we are sorry that your stay was not satisfactory, please accept our sincerest apologies for not providing you with a comfortable stay. Everytime that something bother you, you can tell at the front desk and we will manage it. We would love to welcome you again soon.Best Regards,Vicente Álvarez - Experience Manager.

4/10 Poor

Julio C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Isabel R on 20 Dec 2023
Estimado Julio Gracias por confiar en el Petit Palace Alcalá para hospedarse durante su estadía en Madrid. Lamento que no consiguiéramos que disfrutara de su estancia y esperamos nos de otra oportunidad en su proxima visita para conseguirlo .Gracias otra vez y Felices Fiestas

2/10 Terrible

Raquel

Disliked: Property conditions & facilities, room comfort
Unacceptable. Outdated .
This property was a total disappointment. We were 3 couples traveling together. All 3 room were unacceptable. One of the major things is this property claims to have air conditioning and when we went to complain to front desk, clerk yelled at 3 groups of people THERE IS NO AIR CONDITIONING IN TBIS HOTEL .( yet they claim they do ) The first room that was offered to me was was smelly to the point I thought someone had just used the bathroom. Later I found out some other guest had same problem . I was then offered another room that did not smell , but for this luxury I had to pay an extra 15.00 per night . When I was given 2nd room , I went to take a shower at 11:40 pm and the shower did not work , so I was given a key to another room so I had to go to front desk so I could pick up another key so I could shower. . I would not stay in this property if it was given to me for free .
Stayed 3 nights in Nov 2023
Response from Vicente Álvarez - Experience Manager on 29 Nov 2023
Dear Raquel,First of all, we want to thank you your hones feedback.we are sorry that your stay was not satisfactory, please accept our sincerest apologies for not providing you with a comfortable stay.We have a main climatization system that gives heat in winter and cold in the summer. We will continue working to improve and offer the excellent service as this is our only aim.Best regards.Vicente Álvarez - Experience Manager

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Great service, friendly staff and breakfast was worth.
Stayed 2 nights in Nov 2023
Response from Vicente Alvarez. Experience Manager. on 24 Nov 2023
Dear Mr. Syed,Thank you very much for choosing our establishment during your last stay in Madrid, and for taking a few minutes to leave us your opinion and assessment.It is a real pleasure for us to be able to verify that you have enjoyed our services, the excellent location and, above all, the kindness of the Petit Palace Alcalá team.We hope you can return to Madrid very soon and it would be a pleasure to welcome you back.Best regards from the entire Petit Palace Alcalá team,Vicente Alvarez. Experience Manager.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking to the Prado, Retiro Park, Plaza Mayor, Mercado de San Miguel and Palacio Real. The staff was very kind and helpful. Breakfast buffet was fantastic—fresh fruit and juices.
Stayed 2 nights in Nov 2023
Response from Vicente Alvarez. Experience Manager. on 6 Nov 2023
Dear Ms. Yvonne,Thank you very much for choosing our establishment during your last stay in Madrid, and for taking a few minutes to leave us your opinion and assessment.It is a real pleasure for us to be able to verify that you have enjoyed our services, the excellent location, breakfast and, above all, the kindness of the Petit Palace Alcalá team.We hope you can return to Madrid very soon and it would be a pleasure to welcome you back.Best regards from the entire Petit Palace Alcalá team,Vicente Alvarez. Experience Manager.

10/10 Excellent

Rouzbeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice
Stayed 3 nights in Oct 2023
Response from Vicente Álvarez || Experience Manager Petit Palace on 25 Oct 2023
Dear Rouzbeh,Thank you for your review and rating!!!We are glad that you enjoyed your stay in Madrid.Thank you very much for your trust, we will be happy to see you again soon!Best regards,Vicente Álvarez Experience Manager Petit Palace Alcalá

6/10 Okay

Ana

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Isabel R. on 19 Oct 2023
Estimada Ana Gracias por escoger el Petit Palace Alcalá para hospedarse durante su estancia en Madrid y por el tiempo dedicado a puntuar la misma. Lamento que no consiguiéramos su total satisfacción y esperamos nos de otra oportunidad en su próxima visita en la que estaremos encantados de saludarle.

10/10 Excellent

Ignacio

Stayed 4 nights in Oct 2023
Response from Vicente Álvarez - Experience Manager on 6 Nov 2023
Estimado Ignacio,Muchas gracias por su gran valoración.Esperamos que haya disfrutado de su estancia con nosotros y nos gustaría darle de nuevo la bienvenida pronto.Atentamente,Vicente Álvarez - Experience Manager

10/10 Excellent

Arilene

Travelled with family
Great location and stay.
Stayed 2 nights in Oct 2023
Response from Sergio de Dios on 13 Oct 2023
Dear Arilene,Thank you for choosing the Petit Palace Alcala to stay at during your stay in Madrid and for the high rating you gave us. We are glad you enjoyed our location. Thank you again and we look forward to welcoming you on your next visit. Best regards, Sergio de Dios - Guest Service.

10/10 Excellent

Piero

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property- great location
Stayed 4 nights in Oct 2023
Response from Vicente Álvarez // Front desk Manager on 9 Oct 2023
Dear Mr. Piero,Thank you very much for choosing our establishment during your last stay in Madrid, and for taking a few minutes to leave us your opinion and assessment.It is a real pleasure for us to be able to verify that you have enjoyed our services and the excellent location.Comments like yours help us to continue working in this same line, trying to offer a unique experience to all our guests.

10/10 Excellent

MARK

Stayed 1 night in Sep 2023
Response from Vicente Álvarez - Experience Manager. on 5 Oct 2023
Dear Mark,Thank you for your amazing rating.We always give our best for our customer to feel like home. We are glad we got our goal.We would love to welcome you again soon.Sincerely,

8/10 Good

MARK

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice central hotel. Great breakfast available. the hotel toilet vanities are not ideal.
Stayed 2 nights in Sep 2023
Response from Shirley Oña - Guest service on 11 Sep 2023
Dear Mark,Thank you for making us part of your memories in Madrid and for the time you have taken to share your words with us. It is a pleasure to know that the good location of the hotel in the center of Madrid and the breakfast buffet have been to your liking. We would also like to thank you for your feedback, which we will take into account for future improvements. We appreciate you helping us provide an even better service yet. Our main motivation is to be part of the best possible experience. It is only with you that our work makes sense. Shirley Oña - Guest servicePetit Palace Alcalá

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amin street
Stayed 2 nights in Aug 2023
Response from Teresa de la Rosa, Experience Manager. on 5 Sep 2023
Dear Cesar,Thank you very much for having chosen us for your stay in Madrid! We are very happy that you enjoyed your experience at Petit Palace Alaclá and especially its central location.We hope to welcome you back anytime soon!Kind regards,Teresa de la Rosa, Experience Manager.

10/10 Excellent

Jose, Swansboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and modern
Stayed 6 nights in Aug 2023
Response from Isabel R. on 4 Sep 2023
Dear Jose First of all thank you for choosing the Petit Palace Alcala for your stay in Madrid and for the high score awarded.We are glad that you enjoyed your stay ans we hope too see you again in your next visit.

10/10 Excellent

Aldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast with the view was perfect
Stayed 3 nights in Aug 2023
Response from Isabel R on 14 Aug 2023
Dear Aldo First of all thank you for choosing the Petit Palace Alcala to stay at during your stay in Madrid and for the high rating you gave us.We are glad you enjoyed so much your stay and our fantastic breakfast. Thank you and best regards

8/10 Good

Timothy Edward

Travelled with partner
Liked: Staff & service, amenities
Fabulous location, lovely staff, comfortable rooms and wonderful breakfast room. Only fault is the maintenance and upkeep of the place which is a bit shoddy.....but don't let thst put you off, location and breakfast alone are worth it and I would definitely return.
Stayed 3 nights in Jul 2023
Response from Vicente Alvarez. Experience Manager. on 1 Aug 2023
Dear Mr. Edward,Thank you very much for choosing our establishment during your last stay in Madrid, and for taking a few minutes to leave us your opinion and assessment.It is a real pleasure for us to be able to verify that you have enjoyed our services, the excellent location, breakfast and, above all, the kindness of the Petit Palace Alcalá team.We will keep on working in the manitenance of the rooms.We hope you can return to Madrid very soon and it would be a pleasure to welcome you back.Best regards from the entire Petit Palace Alcalá team,

10/10 Excellent

Guadalupe

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is conveniently located near to restaurants, shopping and other locations . Breakfast is available . Highly recommended
Response from Vicente Alvarez. Experience Manager. on 19 Jul 2023
Dear Ms. Guadalupe,Thank you very much for choosing our establishment during your last stay in Madrid, and for taking a few minutes to leave us your opinion and assessment.It is a real pleasure for us to be able to verify that you have enjoyed our services, the excellent location and, above all, our fantastic breakfast with views to the Alcalá street.We hope you can return to Madrid very soon and it would be a pleasure to welcome you back.Best regards from the entire Petit Palace Alcalá team,Vicente Alvarez. Experience Manager.

6/10 Okay

Felix

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no soft tissue paper or Kleenex and no small individual face towels in the bathroom
Stayed 2 nights in Jul 2023
Response from Vicente Álvarez - Experience Manager. on 17 Jul 2023
Dear Mr. Felix,Thank you very much for choosing our establishment during your last stay in Madrid, and for taking a few minutes to leave us your opinion and assessment.We apreciate your comment, so we can keep on improving our services.We would love to welcome you again soon.Sincerely,Vicente Álvarez - Experience Manager.

10/10 Excellent

Alian Bermudez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for staying in Madrid.
Stayed 7 nights in Jul 2023
Response from Vicente Alvarez. Experience Manager. on 17 Jul 2023
Dear Alian Bermudez,Thank you very much for choosing our establishment during your last stay in Madrid, and for taking a few minutes to leave us your opinion and assessment.It is a real pleasure for us to be able to verify that you have enjoyed our services, the excellent location and, above all, the kindness of the Petit Palace Alcalá team.Comments like yours help us to continue working in this same line, trying to offer a unique experience to all our guests.We hope you can return to Madrid very soon and it would be a pleasure to welcome you back.Best regards from the entire Petit Palace Alcalá team,Vicente Alvarez. Experience Manager.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well locsted in centrsl Madrid. Walking distance to the three major art galleries and to Plaza Mayor area. Didn't do any shopping but major stores all around. Good buffet breakfast
Stayed 2 nights in Jun 2023
Response from Vicente Álvarez - Experience Manager. on 4 Jul 2023
Dear MR. Timothy,Thank you for taking a few minutes to share your experience.We are glad that you enjoyed your stay in Madrid. We always try to improve our services and facilities. That is why we appreciate your comment so much. Thank you for your kind words about our location and our amazing breakfast room with views of the Alcala street till Puerta del Sol square. We would love to welcome you again soon.Best Regards,Vicente Álvarez - Experience Manager.

6/10 Okay

Francine

Travelled with group
Did not like rénovation and we Wheeler not admise.
Stayed 4 nights in Jun 2023
Response from Isabel R. on 19 Jun 2023
Dear FrancineFirst of all, thank you for choosing the Petit Palace Alcala to stay during your stay in Madrid.I'm sorry you didn't like our renovation but we do accept wheeler.We hope you give us another opportunity on your next visit to achieve your complete satisfaction.Kind regards

8/10 Good

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A prime place to stay
We loved staying in this hotel. It is cozy, but confortable enough. Very well located and the staff is amazing. Breakfast is definitely outstanding, not only for the quality and quantity of food, but for the beautiful ambience in the terrace in the 5th floor.
Stayed 2 nights in May 2023
Response from Teresa de la Rosa, Experience Manager. on 31 May 2023
Dear Maritza,Thank you very much for having chosen us for your stay in Madrid and for your review online.We are very happy that we have enjoyed your experience at Petit Palace Alcalá and that we have fully met your expectations, since we work hard every day to make every one of our guests feel at home.We hope to welcome you back in the future any time soon!Kind regards,Teresa de la Rosa, Experience Manager.

4/10 Poor

Jordyn

Travelled with partner
Disliked: Property conditions & facilities
Hotel was in a good area but picture on Expedia didn’t even look like the hotel. Are air conditioning didn’t even work don’t recommend this hotel
Stayed 2 nights in May 2023
Response from Isabel R. on 31 May 2023
Dear Jordyn First of all thank you very much for choosing the Petit Palace Alcala to stay at during your stay in Madrid. I am sorry that you did not enjoy your stay and we hope you will give us another opportunity on your next visit. If you have any questions or doubts, please contact reception where we are 24 hours a day at your disposal to try to fix it at that very moment, as we have not registered any incidents with the air conditioning during these days.Thank you again and best regards

8/10 Good

Estela, Scarsdale

Travelled with group
Liked: Cleanliness, staff & service
Excellent location and breakfast.
Stayed 5 nights in May 2023
Response from Isabel Rodriguez on 29 May 2023
Dear Estela First of all, thank you for choosing the Petit Palace Alcala to stay at during your stay in Madrid and for taking the time to comment on your visit with us. We are glad that you enjoyed your stay and that the excellent location of the Hotel together with our rich and varied breakfast was to your liking. Thank you again and we look forward to welcoming you again. Best regards

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very friendly, professional, and attentive! They scheduled our taxi pick ups for our day trips even had a doctor come in for one of our relatives who did not feel well. Also, gave great recommendations around the area. Location for this hotel was perfect! Down the street from La Gran Via, Plaza Del Sol, Plaza Mayor, Mercado de San Miguel. The street had many restaurants and known American ones as well. If taking bus, it was at the front of the hotel.
Stayed 6 nights in May 2023
Response from Manuel Fernández - Guest Service on 14 May 2023
Dear Ruth, Thanks for choosing us to stay in Madrid and for taking part of your time to share with us your experience in the hotel. We're glad to know that you had such a nice stay and enjoyed our central location, also thank you for your nice words about the hotel staff and the service offered. It's very important for us to offer the best possible experience while you enjoy Madrid.Until we become your home again, receive a cordial greeting from all the team Petit Palace Alcala.Manuel Fernandez - Guest Service

10/10 Excellent

Jose, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel clean, safe, reception staff profesional, friendly, very cooperative and helpful…thank you a lot
Stayed 3 nights in May 2023
Response from Isabel R. on 8 May 2023
Dear Jose First of all thank you for choosing the Petit Palace Alcala to stay at during your stay in Madrid and for taking the time to comment on your stay with us. We are glad you enjoyed your visit and look forward to welcoming you again on your next visit. Best regards

8/10 Good

Andrea

Stayed 3 nights in Apr 2023
Response from Teresa de la Rosa, Experience Manager. on 3 May 2023
Estimada Andrea:Muchas gracias por habernos escogido para su estancia en Madrid y por haber compartido su experiencia.Nos alegramos de que su estancia haya sido agradable y esperamos con ilusión su regreso a Petit Palace Alcalá.Atentamente,Teresa de la Rosa, Experience Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Fine for a night or two but wouldn't stay long
The hotel was located in a central spot and had a great breakfast on the roof solarium! but our room was TINY and had no window (only a window to a brick wall alcove). Maybe the more expensive rooms are nicer but it was so dark and small. Also the hallways and room had a very strong smelling air freshener that was headache inducing.
Stayed 2 nights in Mar 2023
Response from Isabel R. on 12 Apr 2023
Dear GuestFirst of all, thank you for choosing the Petit Palace Alcala to stay at during your stay in Madrid and for taking the time to comment on your stay with us and the rest of the users. We are sorry that the basic room you booked was not to your liking and we hope to welcome you again on your next visit when we will be happy to greet you again and we will try to assign you a larger and exterior room if you book it this way. Thank you again and best regards

4/10 Poor

Reina, miami

Travelled with family, Business traveller
Hotel dos not have air conditioning in winter , still was very hot the room , they told us to open the windows to sleep but the noise level was very high , people was screaming and party till 7 am . We was in room 1001.
Stayed 4 nights in Mar 2023
Response from Isabel R. on 27 Mar 2023
Dear Reina First of all thank you for choosing the Petit Palace Alcala to stay at during your stay in Madrid and for taking the time to share your opinion with us. I am sorry that your stay was not completely satisfactory but indeed as you indicated we do not have cold air during the winter with temperatures below 12 degrees. We hope you will give us another opportunity for your next stay. Thank you and best regards

6/10 Okay

gurvarinder

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is exceptional small. The lobby is tiny. Elevators are so small that it can only fit one person at a time. The bathroom is like a airplane bathroom.
Stayed 1 night in Mar 2023
Response from Isabel R. on 24 Mar 2023
Dear Gurvarinder.First of all, thank you for choosing the Petit Palace Alcala to stay during your stay in Madrid and for taking the time to share your experience at the Hotel with us.I am sorry that we did not get 100% satisfaction from him and we hope he will give us another opportunity on his next visit, when we will be happy to greet him again

8/10 Good

miles

Stayed 1 night in Mar 2023
Response from Isabel R. on 24 Mar 2023
Estimado Miles Ante todo gracias por escoger el Petit Palace Alcalá para hospedarse durante su estancia en Madrid y por el tiempo dedicado a puntuar su estadía con nosotros . Nos alegra que disfrutara de su visita y esperamos poder volver a recibirles pronto. Saludos cordiales

8/10 Good

Mei Ying

Stayed 3 nights in Feb 2023
Response from Teresa de la Rosa, Experience Manager. on 6 Mar 2023
Dear Mei Ying,Thank you very much for having chosen us for your stay in Madrid. We are glad that your experience at Petit Palace Alcalá was pleasant and we hope to welcome you back anytime soon!Kind regards,Teresa de la Rosa, Experience Manager.

10/10 Excellent

Mauricio, Bogota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice and friendly hotel at the best city center in Madrid
Response from Sergio de Dios on 9 Jan 2023
Dear Mauricio, Thanks for your comments and also for taking time to share your experience in the hotel. We are glad you had such a good experience and enjoyed our central location and views. It was a pleasure for us assisted you and make you feel confortable. Looking forward to welcoming you on the next time !!! Kind regards,Sergio de Dios - Guest Servicealcala@petitpalace.com915321901

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff.
Response from Isabel R. on 5 Jan 2023
Estimado Jorge Ante todo muchas gracias por escoger el Petit Palace Alcalá para hospedarse durante su estancia en Madrid y por el tiempo dedicado a comentar su estancia con nosotros. Nos alegra que disfrutara de su estadía y le agradecemos especialmente que mencione el buen trato recibido por parte de nuestro equipo humano. Gracias y esperamos poder volver a recibirle en su próxima visita a nuestra ciudad. Saludos Cordiales

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very kind and polite staff. Very good facilities
Response from Sergio de Dios on 30 Dec 2022
Dear Jorge, First, I would like to thanks you for choosing us to stay in Madrid in these special dates and for taking part of your time to share your experience in the hotel. We're glad to know that you had a nice stay and you enjoyed our central location and you had squeezed every minute passed in Madrid. Until we become your home again and wew have the oportunity to welcome you , receive our cordial greeting from all the hotel team, and pass a happy merry christmas !!! Sergio de Dios - Guest Service 34 915 32 19 01

10/10 Excellent

Adriana, San Marcos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and hospital!
Stayed 1 night in Dec 2022
Response from Sergio de Dios on 30 Dec 2022
Dear Adriana, First of all, thank you very much for choosing the Petit Palace Alcalá to stay at during your stay in Madrid and for the high score you gave us. We are glad that the excellent location in the heart of the city was to your liking. We look forward to welcoming you again on your next visit to our city. Best regards Sergio de Dios Guest Service 34 915 32 19 01

8/10 Good

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Sergio de Dios on 30 Dec 2022
Estimado Gustavo, Muchísimas gracias por elegir Petit Palace Alcalá Torre para su visita a Madrid y por dedicarnos parte de su tiempo en compartir la Experiencia con el resto de viajeros de Hoteles.com. Es estupendo comprobar que tuvo una muy feliz estancia con nosotros, disfrutando de la buena ubicación, como bien comenta más céntrico imposible, esto permite que puedan recorrer y descubrir Madrid a pie :) Esperamos que vuelva muy pronto a visitarnos y aprovechamos para desearle unas Felices Fiestas. Un Saludo, Sergio de Dios Guest Experience 34 91 5321901 alcala@petitpalace.com

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit Palace Alcala exceeded our expectations. The staff was extremely welcoming and helpful from the start! We arrived early from a long international flight and they were able to check us in right away. Our room was a quadruple with bunk beds for kids that our son really loved. The rooms were clean, and the bathroom was spacious and nice. Another plus for me was being able to open the windows and let in some fresh air. We were there in the winter and it did get a little stuffy, so that helped. Breakfast in the morning is absolutely worth the cost - it was delicious with plenty of options - fresh baked pastries, yogurt, fresh juice, meats, cheeses, coffee. The view from the breakfast area is amazing as well. The location is great as well, walkable to most of the major sites in Madrid. Note - there is some street noise, but we travel with a white noise app to help. We would definitely stay at this hotel again should we return to Madrid!
Response from Manuel Fernandez on 24 Dec 2022
Dear Amanda, We are very happy to know that you've envoyed your stay in the hotel and all our staff have given you an excellent service. Our breakfast is highly valued by all our guest and the views from there are amazing.We hope to see you again soon but until we can welcome you back, receive a cordial greeting and happy Merry Christmas !!!!Manuel Fernandez - Guest Service

10/10 Excellent

Maria Elena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hidden gem!
This hotel is AMAZING. Perfect located, staff is 24/7 and so friendly! 100% recommended. The view from all the rooms is amazing!!
Stayed 1 night in Nov 2022
Response from Manuel Fernández on 5 Dec 2022
Dear Mª Elena, Thanks for sharing your experience here in the hotel and such a nice comment. We're very glad to know that you had a very nice stay and you enjoyed our central location, now at Christmass the lights in the center are amazing and there's a very nice atmosphere in the streets . It's very important for all of us to offer the best possible experience, it's only with you that our work makes sense.Hopefully I will welcome you again very soon the next tiem that you want to come back to Madrid.Until that moment I send you our virtual love!!!Manuel Fernandez - Guest Experience

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel cuenta con grandioso personal y ubicación. Definitivamente mi estadía fue grandiosa. Gracias por hacernos sentir como nuestro hogar. Hasta la próxima!!!!
Response from Isabel R. on 30 Nov 2022
Estimada Claudia Ante todo muchas gracias por escoger el Petit Palace Alcalá para hospedarse durante su estancia en Madrid y por la alta puntuación concedido. Nos alegra que disfrutara tanto de su estancia y de que consiguiéramos que se sintiera como en casa. Esperamos poder volver a recibirle en su próxima visita en la que estaremos encantados de volver a saludarle. Gracias y saludos

10/10 Excellent

Ivonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING!
Stayed 2 nights in Nov 2022
Response from SRomero - Experience Manager on 23 Nov 2022
Dear Ivonne!Thank you for your ratin and for your comment!It would be great to assist you again!Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Confortable and centrally located!
The hotel was clean, comfortable, and centrally located within walking distance of many attractions in the city. Had a very pleasant stay.
Stayed 2 nights in Oct 2022
Response from Sergio de Dios on 20 Oct 2022
Dear guest, Thank you for writing a review about your stay, we are glad you liked our location in the neighborhood of Sevilla and could try some of the fine restaurants nearby. We hope you spent some excellent days at Madrid, looking forward to welcoming you on your next visit. Best regards, Sergio de Dios.

8/10 Good

Nisa, Newark

Stayed 5 nights in Oct 2022

10/10 Excellent

Rodrigo Olivier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff were excellet.
Stayed 5 nights in Sep 2022
Response from Sergio de Dios on 5 Oct 2022
Dear Rodrigo, Thank you for the time to share your experience with us. We are glad to know you have enjoyed our location, or our fantastic service. We hope to see you again very soon. Best regards. Sergio de Dios.

10/10 Excellent

Salvador

Stayed 2 nights in Sep 2022
Response from Isabel R. on 26 Sep 2022
Estimado Salvador Ante todo gracias por escoger el Petit Place Alcala para hospedarse durante su estancia en Madrid y por el tiempo dedicado a puntuar tan altamente su experiencia con nosotros. Nos alegra que disfrutara y estaremos encantados de recibirle nuevamente en su próxima visitaReciba un cordial saludo