Front of property

Reviews of Hotel ibis Styles Madrid Prado

3 out of 5
Hotel ibis Styles Madrid Prado
Calle Prado, 11, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 359 out of 709 reviews" "
Rating 8 - Good. 283 out of 709 reviews" "
Rating 6 - Okay. 49 out of 709 reviews" "
Rating 4 - Poor. 14 out of 709 reviews" "
Rating 2 - Terrible. 4 out of 709 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Felipe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great! The staf very helpful! I definitely recommend to stay there, you won’t regret it.
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicado
Stayed 4 nights in Mar 2024

10/10 Excellent

Rafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cucphuong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and perfect location. Wonderful value. Cafés and restaurants within walking distance. Three best museums nearby. The reception desk staff are courteous and very helpful and knowledgeable.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cucphuong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with very helpful and friendly staff. Wonderful value and perfect location with coffee shops and stores. Highly recommended.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kenneth

Stayed 3 nights in Jan 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location close to many restaurants you won't go hungry! Walking distance to museums and galleries and parks. Breakfast was continental style of course and very tasty. Solo traveller and enjoyed my stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, nice breakfast
Stayed 3 nights in Oct 2023

8/10 Good

Peter, Hobart

Liked: Cleanliness, staff & service, property conditions & facilities
Well located, basic but functional room. Very friendly and helpful staff. WiFi weak. Water pressure poor.
Stayed 6 nights in Oct 2023

10/10 Excellent

Nelson

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, and friendly staff. Grateful to have our small puppy stay with us at this hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Moaeez

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was good but it would be nice to have a bathroom door that you can actually close and lock.
Stayed 2 nights in Aug 2023

8/10 Good

Reyna, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very clean
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
El hotel es perfecto en todo: ubicación, servicio, limpieza, costo. El desayuno incluye delicias españolas, como el jamón ibérico, la tortilla de papas y los churros. Sin dudas es el mejor hotel al que hemos ido en Madrid.
Stayed 1 night in Aug 2023

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. It was mostly quiet and VERY convenient as it’s centrally located to lots of dining and tourist spots. The only thing is walls are very thin so you can hear the next person next to you doing everything. It wasn’t so much of an issue as we were mostly their for sleep. Staff was amazing and booked our taxi to the airport. They also were nice enough to lend us wall converters for our technological devices. I definitely recommend!
Stayed 5 nights in Aug 2023

10/10 Excellent

Maria

Stayed 1 night in Jul 2023

10/10 Excellent

Theresa

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Declan

Stayed 1 night in Apr 2023
Response from Ibis Styles Madrid Prado on 28 Apr 2023
Estimado Declan,Muchas gracias por dejarnos sus valoraciones, nos alegra recibir puntuaciones como las suyas.Nos alegra que haya disfrutado de su estancia y esperamos verle muy pronto!Un saludo :)-Departamento de recepción.

10/10 Excellent

Nadim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent , in the center of Madrid. We enjoyed the open buffet breakfast .
Stayed 2 nights in Oct 2022
Response from Cova on 1 Nov 2022
Dear Nadim, thank you so much for leaving your great valuations. We are happy to know that you enjoyed the breakfast, we are often adding new things to make you happy.

10/10 Excellent

RICARDO, Quito

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2022
Response from Cova on 1 Nov 2022
Thank you so much Ricardo for leaving such a good review :)We hope to see you very soon!

10/10 Excellent

Jessica, Weston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel, friendly front desk. There is a small business center with computer for use. Room was simple, but bright and very clean. Neighborhood is an affluent residential area with lots of shops and the Metro close by. 2 stops to the Atocha train station. Would stay there again for sure.
Stayed 2 nights in Sep 2022
Response from Ibis Styles Madrid Prado on 14 Oct 2022
Dear Jessica, Thank you very much for your great comments regarding our staff and the hotel's location :)We are very happy to know that you have enjoyed your stay with us and we hope to see you soon again!Receive a cordial greetingMarina CajaReception Dpt.

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location couldn't be better. There are a lot of fun restaurants in the area and it's a short walk to the Prado Museum, Thyssen Bornemisza Museum, and the train station. The hotel is always clean and the staff are friendly and helpful.
Stayed 2 nights in Sep 2022
Response from Ibis Styles Madrid Prado on 3 Oct 2022
Dear Lynn, Thank you very much for your great valuation regarding the hotel's location, cleanliness and staff :)Hope to see you soon Kind regards, Marina CajaReception Dpt.

6/10 Okay

Thomas, Dorchester

Liked: Cleanliness, staff & service
Ibis, you know what you get anywhere in the world. I'm marking it down for the very poor quality of the wifi. Bandwidth is not that much of a cost now. Other than that, clean, comfortable and good breakfast buffet
Stayed 2 nights in Sep 2022
Response from Ibis Styles Madrid Prado on 17 Sep 2022
Dear Thomas, Thank you for your comment related to the cleanliness of the rooms and the breakfast. We are sorry that the WiFi's strength was low. The reception staff would have been happy to give you a solution. Kind regards, Marina CajaReception Department

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
pretty perfect
we were able to check in early, staff was kind and helpful. Great location for visiting museums and great selection of eateries and shopping, quiet, clean, nice size rooms, nice breakfast
Stayed 4 nights in Aug 2022
Response from Ibis Styles Madrid Prado on 5 Sep 2022
Dear guest, Thank you very much for your good valuation regarding our hotel's location, staff, rooms and breakfast (:See you soonMarina CajaReception Dpt.

4/10 Poor

SEEMA

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Nothing I like !!
Stayed 2 nights in Aug 2022

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, breakfast buffet available, very clean and quiet, all you can ask for an affordable rate.
Stayed 3 nights in Jul 2022
Response from Ibis Styles Madrid Prado on 7 Aug 2022
Dear Diana, Thank you very much for your great valuation regarding our location and breakfast. Hope to see you soon :) Marina Caja Reception Dpt.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend!
Perfect place for what I needed. Bed wasn’t the most comfy but still had a good sleep.
Stayed 3 nights in Jun 2022
Response from Ibis Styles Madrid Prado on 13 Jul 2022
Thank you very much for having left a good valuation! (: Receive a cordial greeting, Reception Department

4/10 Poor

victor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old building small room j
Stayed 1 night in Jun 2022
Response from Ibis Styles Madrid Prado on 13 Jul 2022
Good morning, We are sorry we did not meet your expectations. Receive a cordial greeting, Reception Department

10/10 Excellent

Julie

Stayed 1 night in May 2022
Response from Ibis Styles Madrid Prado on 13 Jul 2022
Thank you very much for your great valuation! (: Receive a cordial greeting, Reception Department

10/10 Excellent

Elizabeth, San Antonio

Stayed 3 nights in Jul 2021

10/10 Excellent

Jorge Rodriguez

Stayed 2 nights in Jan 2022

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio y muy amables con la atención. La ubicación es inmejorable y las habitaciones cómodas
Stayed 1 night in Jan 2022
Response from Hotel Ibis Styles Madrid Prado*** on 10 Jan 2022
Buenas tardes, Antes de nada agradecerle el tiempo empleado en valorarnos. Nos alegra saber que la estancia ha sido de su agrado. Esperamos verla de nuevo por el Hotel. Reciba un cordial saludo Departamento de recepción

6/10 Okay

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was okay. The main issue is noise. I thought it would be loud because I know this area of Madrid is busy with bars and restaurants. It turned out to be loud from tjmthe inside. I requested a quiet room and they gave me one next to some kind of loud commercial elevator that would go off at random times. Also, wallls were thin and had to listen to the guests in the adjacent room and their tv until late hours. Other than that, the stay was fine.
Stayed 1 night in Jan 2022
Response from Ibis Styles Madrid Prado on 23 Jan 2022
I am sorry Alberto that you were not able to rest properly during your stay at the hotel. We always try to provide our guests with the room conditions they request, such as far away from the lift, but sometimes it is not possible. We hope you otherwise enjoyed your visit to Madrid. Best regards! :) Begoña Balandín Dpto. Recepción

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! It’s always clean and the staff is so helpful and friendly. They were a big help in finding a lab to get the Covid test to return back to the U.S. The location can’t be beat. We were able to walk to museums, restaurants, and shopping so easily, and it was always easy to hail a cab. Special shout out to Javier at the front desk. We had a lot of luggage plus guitars, and he arranged for a van to take us to the airport so we didn’t have to take 2 taxis.
Stayed 6 nights in Oct 2021
Response from Hotel Ibis Styles Madrid Prado*** on 26 Oct 2021
We greatly appreciate your comments about your stay at our hotel and for being helpful. You know where your home is in Madrid! Best regards and see you soon Ibis Styles Madrid Prado Staff

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2021
Response from Ibis styles madrid prado on 25 Oct 2021
Good afternoon, Thank you very much for taking the time to rate us. We are delighted to know that your stay was to your liking. We look forward to seeing you again at the hotel. Best regards. Reception

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, very good property for the $$
You cannot beat the location of this property, walking distance to tons of restaurants, bars, shopping and museums. I wasn't expecting much given compared with other properties in the area, it was on the lower end of the scale, but with the high rating, I took a chance and was glad I did! It's a basic hotel, but has everything you need and is close to so many places to see.
Stayed 4 nights in Sep 2021
Response from Berta on 5 Oct 2021
Good afternoon Mark, we are very thankful that you have given us a chance for your stay in Madrid and it is a great new to hear that it was worth! We are really glad to know that our location has let you enjoy your stay here. Thank you very much for sharing your lovely comments with us! Best regards, ibis Styles Madrid Prado

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stay for the location and staff, but not the rooms
The room was tiny and the window faced inward to an emergency staircase. The breakfast is not worth paying extra for since there are so many locations nearby and the hotel offerings are nothing special at all. However, the staff was extremely helpful and the location is unbeatable, with many key sites within easy walking distance.
Stayed 3 nights in Sep 2021
Response from Hotel Ibis Styles Madrid Prado*** on 29 Sep 2021
Good morning, First of all, thank you for taking the time to rate our hotel. We are sorry that your stay was not entirely to your liking. We thank you for the words dedicated to our reception service. Kind regards

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Carmen Gomez. Manager on 14 Sep 2021
Good morning Anna, Many thanks.for your feedback.

10/10 Excellent

Barbara Ellen

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent location for museums and near a Metro stop.
Stayed 1 night in Sep 2021
Response from Recepcion on 12 Sep 2021
Good morning Barbara, Thank you very much for sharing your opinion with us, we are glad that you have enjoyed your stay and that our location has pleased you! Best Regards, ibis Styles Madrid Prado

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
this is not what the say
Stayed 1 night in Jul 2021
Response from Carmen Gomez on 20 Aug 2021
Good morning, we don´t understand your feedback. Anyway, we are so sorry that you isn´t right with us in our hotel. We would like to have more information to know what was the problem. Kind regards.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great spot. Close to many stores and restaurants. Staff very friendly and helpful. Felt safe , they take great measures to clean and disinfect. Will stay here again when in Madrid.
Stayed 1 night in Jul 2021
Response from Ibis styles madrid prado on 6 Jul 2021
Dear Leslie, Thank you very much for your wonderful review of our hotel! The whole team is very happy to know that you enjoyed your stay. We hope to see you again soon in our hotel. Best regards The reception of the Ibis Styles Madrid Prado

10/10 Excellent

Laszlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a great spot to explore Madrid, it is in walking distance to all the sights, restaurants, shops. Very helpful staff. They helped me a lot to arrange my compulsory covid test needed to return to the UK. Very greatful for them for it.
Stayed 1 night in Jun 2021
Response from Hotel Ibis Styles Madrid Prado*** on 5 Jul 2021
Dear customer, Thank you for your positive comments about our staff and services. It would be a pleasure to have you back at the Hotel!! Regards, Andrea de Mingo Front Desk Agent

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay in the heart of Madrid
Perfect place to stay in Central Madrid, multiple metro stops within walking distance, bars & restaurants nearby but still far enough that it's not noisy, 24 hour reception desk and staff were very friendly. Was able to use their printer to print off my COVID test for my flight
Stayed 2 nights in Jun 2021
Response from Carmen Gomez. Manager on 7 Jun 2021
Good afternoon Matthew, Many thanks for your feed back. We are happy to know that you was good with us. Kind regards. Carmen Gomez

10/10 Excellent

NICOLAS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Good hotel, self service breakfast which is not ideal and not amazing either. Quite noisy between rooms (poor insulation). Great location in the heart of Madrid
Stayed 3 nights in May 2021
Response from Carmen Gomez on 24 May 2021
Dear Nicolas, many thanks for your feedback. We are so happy that you feel good with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. centrally located. Clean rooms. No luxury. Very friendly young staff.
Stayed 4 nights in Mar 2020
Response from Carmen Gomez on 2 Apr 2020
Hi, many thanks for your feed back. We are happy that you was confortable in our hotel and we hope see you in a future again.

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Great location and well maintained hotel. Nice staff
Stayed 2 nights in Jan 2020
Response from IBIS STYLES MADRID PRADO on 8 Mar 2020
Dear Christine, First of all we thank you very much that you have dedicated a moment to leave us your great valuations, nothing makes us more happy than receiving some comments like yours! We are glad to know that you have enjoyed your stay with us, we will share your comments with the rest of the team as I am sure they will serve as a reward for our daily efforts for the client's well-being. Thank you for taking the time to add value. It is very important for us the opinion of our customers to maintain the quality of the brand. Receive a cordial greeting Reception department

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
The hotel is pleasant, quiet, and comfortable, and it offers a nice breakfast. But the best thing about it is the location--the major tourist attractions are an easy walk away, and the neighborhood it is in is interesting, full of small boutiques, and fun to walk around.
Stayed 5 nights in Jan 2020
Response from IBIS STYLES MADRID PRADO on 8 Mar 2020
Dear Catherine, First of all we thank you very much that you have dedicated a moment to leave us your great valuations, nothing makes us more happy than receiving some comments like yours! We are glad to know that you have enjoyed your stay with us, we will share your comments with the rest of the team as I am sure they will serve as a reward for our daily efforts for the client's well-being. Thank you for taking the time to add value. It is very important for us the opinion of our customers to maintain the quality of the brand. Receive a cordial greeting Reception department

10/10 Excellent

Adi, israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walking distance from Grand Via and most important attractions in madrid center. good and rich breakfast buffet
Stayed 4 nights in Dec 2019
Response from Rosario Ortega on 14 Dec 2019
Dear Adi, First of all we thank you very much that you have dedicated a moment to leave us your great valuations, nothing makes us more happy than receiving some comments like yours! We are glad to know that you have enjoyed your stay with us, we will share your comments with the rest of the team as I am sure they will serve as a reward for our daily efforts for the client's well-being. Thank you for taking the time to add value. It is very important for us the opinion of our customers to maintain the quality of the brand. Receive a cordial greeting Rosario Ortega Reception department