Dear Shawn,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.The whole team hope to have the pleasure of seeing you again. Best wishes,Online Quality and Reputation DepartmentHotel Chamartín The One

Dear Graham,We thank you for taking the time to review your recent visit.We are pleased that we were able to meet your expectations.Online Quality and Reputation DepartmentHotel Chamartín The One

Dear Edward,Thank you for this positive review of your stay with us.We're delighted to hear that our strategic location right at Chamartin train station contributed to the convenience of your visit, making your travels within Madrid and your early train catch to Viga effortlessly smooth.We look forward to having the opportunity to welcome you back in the future. Best wishes,Online Quality and Reputation DepartmentHotel Chamartín The One

Thank you Terry for your evaluation.Regards,

Thank you Vernon,We hope welcome you soon.Regards,

Thank you GeorgeWe hope welcome you soon.Regards,

Thank you JiYeong for trusting in Hotel Chamartin The One.We hope welcome you soon.Regards,

Thank you, we are delighted that you enjoyed our family rooms.They are wonderful to spend a few days with friends or families.We hope to see you soon.Regards,

Thank you Terry for your nice comments.Regards,

Thank you Stephen for your comments.Our conectio with Levante trains and airport is wonderful.Regards,

Gracias Mario por dedica unos minutos por valorar su estancia.Le esperamos pronto.Un saludo

Gracias Juan por dedicar uno minutos en valorar su estancia.¡Hasta pronto!

Thank you Melissa for your nice comments.Happy New Year!Regards,

Apreciado cliente, gracias por dedicar unos minutos en valorar su estancia.Un saludo,

Thank you so much for you kindly comments.Regards,

Thank you so much for yor comments.We hope welcome you soon.Regards

Dear guest,We are sorry for not cover your expectatives.I would like to know what was not like you prefere.You could feel confident to contact to us to send your comments: calidad@hotelchamartintheone.comWe will wait your answer. It is really importnat for us.Regards,

Gracias por valorar su estancia.Un salud,

Thank you Vicente,We think that we are a good option because you could take the Cercanias train and arrive in Puerta del Sol in a few minutes.Regards,

Dear Paul,Sorry if you have to wait for check in,. We try to be really quick, but sometimes we need to spend some time attending to our guests. We love to give you our best attention. On the other hand, I suppose  that was a misunderstanding. Of course we know what churros con chocolate is, we serve it in our breakfast buffet.We think that our workmate could not understand you.Regards,

Thank you Andre,We are really happy to read your excllent comments.We hope welcome you soon.Regards,

Thank you for your nice comments.Regards,

Thank you Diosdado for your kind suggestion.Maybe you feel great knowing that at this moment we are working on improving this.Regards,

Estimada Gabriela,Nos alegramos enormemente que haya tenido una estancia satisfactoria.Esperamos que vuelva pronto.Un saludo,

Gracias Makiko por sus estupendas valoraciones.Un saludo,

Apreciado Anferny,Gracias por dedicar unos minutos en valorar su estancia. Lamentamos que su valoración haya sido negativa. Nos ayudaría saber que es lo que no fue de su agrado durante su estancia para revisarlo y dar soluciones siempre que sea necesario. Le animamos a que nos contacte y nos haga saber más, puede hacerlo en esta dirección: caldiad@hotelchamartintheone.comEsperamos sus noticias.Un saludo,

Thank you Cristina for your nice comments.We hope welcome you soon.Regards,

Nos encanta saber que su estancia ha sido de 10.Le esperamos pronto.Un salduo,

Apreciada KarinaNos encanta saber que su estancia sea positiva.Le esperamos pronto de nuevo.Un saludo,

Apreciado Jaime,Gracias por dedicar unos minutos en valorar su estancia.Esperamos recibirle pronto de nuevo.Un saludo,

I'm sorry to hear that the room you received had a smell of smoke even though it was supposed to be smoke-free. It's good to know that the hotel staff were responsive and changed the room for you. On the positive side, you mentioned that despite these issues, the overall experience was not bad. It's important to weigh the pros and cons when assessing the value of a hotel stay.If you have any specific concerns or questions regarding this matter, I'm here to assist you further.

Thank you for you nice comments.We hope welcome you soon.Regards,

Gracias David por dedicar unos minutos en valorar su estancia y compartirlo.Un saludo,

Gracias por su valoración.Un saludo,

Dear Grant,It is a pleausure help you. We always take good note about your special request. Regards,

Gracias por valorar su estancia Tracy.Le esperamos pronto.Un saludo,

Thank you Jay,We hope wolcom you soon.Regards,Online Reputation Department

Thank you for your nice comments Ulises.We hope welcome you soon.Regards,Dpto. Calidad y Reputación Online

Thank you Jay for your kindly comments.Regards,