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Reviews of Hotel Avenida Gran Via

3 out of 5
Hotel Avenida Gran Via
C/Mesoneros Romanos, 14, ( esq. Gran Vía,33), Madrid, Madrid

Reviews

7.2

Good

Rating 10 - Excellent. 109 out of 603 reviews" "
Rating 8 - Good. 235 out of 603 reviews" "
Rating 6 - Okay. 158 out of 603 reviews" "
Rating 4 - Poor. 65 out of 603 reviews" "
Rating 2 - Terrible. 36 out of 603 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Derek, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location. It is near several bars and just off a major street so it is fairly noisy. Staff was very helpful and friendly
Stayed 5 nights in Jan 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and good service
Stayed 1 night in Jul 2023

10/10 Excellent

Maria Juliana

Stayed 5 nights in Jun 2023

6/10 Okay

Antonio

Travelled with partner
Liked: Cleanliness, staff & service
Muy amable el personal, excelente ubicación. El único inconveniente: el baño. No tiene ventilación y lo divide de la habitación una vidriera, no tiene privacidad.

8/10 Good

Anton

Stayed 1 night in Jan 2023

2/10 Terrible

Rodolfo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for city centre sight seeing
Great hotel in central location in quiet side street off Grand Via. Nice cafe next door. Excellent service.
Stayed 1 night in Dec 2022

8/10 Good

SEBASTIAN

Travelled with family
Muy limpio. Personal muy amable y dispuesto a apoyar. Ubicación excelente para conocer Madrid.
Stayed 5 nights in Nov 2022

10/10 Excellent

roy

Stayed 3 nights in Oct 2022

10/10 Excellent

muhammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is best
Stayed 1 night in Oct 2022

10/10 Excellent

Rosaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value
Very friendly staff, excellent location. Not luxurious but comfortable and clean.
Stayed 1 night in Sep 2022

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location. The front desk blonde girl kinda rude. Hotel with good location and places to go eat.
Stayed 1 night in Aug 2022

2/10 Terrible

Katie, Gold Coast

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible! Mould all throughout the shower. Pictures do not match the reality. My husband and I were so disgusted with the state of the bathroom we checked out and requested a refund. Front desk staff friendly and accommodating, probably because they’re aware of the conditions. Refund process through Expedia was perfect. Location is amazing. The bed was the only clean part of the room, and for that reason we stayed one night after travelling for 24 hours. Would not recommend
Stayed 4 nights in May 2022

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 3 nights in Mar 2022

10/10 Excellent

Ann, la mirada

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Fernando, Babahoyo

Business traveller
Liked: Cleanliness, staff & service
Good accommodation for short-term
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
The hotel cancelled my booking without contacting me. By the time I arrive late night, there's no available rooms and the receptionist / porter didn't give a damm thing
Stayed 2 nights in Mar 2021
Response from Front desk on 30 Mar 2021
When you make a reservation with a guarantee of credit card, the credit card must be valid, even more if you arrive late at night

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Hotel Avenida is a good place if you're traveling on a budget. The location is excellent. 15 minute walks to many sights, and 2-3 minute walks to a few different metro stations, and tons of restaurants and stores nearby. I recommend the pastry shop next to the hotel, as I stopped in every morning for a croissant or tortel chocolate before heading out to explore Madrid. While the hotel is showing signs of wear, it is clean. The rooms are small (which is typical of European hotels), but bathrooms are a good size. They provide large towels and hand towels, but no wash clothes, so bring your own. This is also typical of European hotels. Also, other than body soap in a dispenser, there are no extra room amenities like lotion, coffee pots, or refrigerators. There is a small safe in the wardrobe. The beds are very firm, so if that's not how you like your bed, you may not find them comfortable. The staff is wonderful. Most speak at least a little English, and are friendly. They provided recommendations for sights, maps, and arranged for a taxi to the airport. Overall, the hotel was perfect for my needs while my niece and I visited Madrid for 9 days.
Stayed 8 nights in Feb 2020

8/10 Good

Everet

Liked: Cleanliness, staff & service
Is a small cozy hotel. Great value for your money. Also good location.
Stayed 1 night in Feb 2020

8/10 Good

Gisselle, Peru

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Pretty close to La Gran Via. Friendly staff
Stayed 2 nights in Jan 2020

6/10 Okay

RENEE

Disliked: Room comfort
The hotel was OK the rooms were extremely small but it was a good location and very cheap. Our first night there was no hot water but they did fix it the next day. For the price it was OK
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, could be more comfy
Overall a good stay, but mattress was too "hard" so not so comfortable. but still it's a good value.
Stayed 1 night in Dec 2019

6/10 Okay

Julio, ia

Business traveller
Liked: Cleanliness, amenities
a lot of noise at night when walking since the floors are wooden. good ubication.
Stayed 5 nights in Nov 2019

6/10 Okay

Suriwipa

Business traveller
Liked: Cleanliness
Disliked: Staff & service
It was a very well located hotel and very convenient to move around. The staff who checked my in on the first day (if not wrong the name was Miguel) was very helpful and
Stayed 2 nights in Nov 2019

6/10 Okay

Eamon

Liked: Cleanliness, staff & service
Hotel stay gran via
The location was excellent but air conditioning not really working and street noise very loud when window open.Bit outdated and limited facilities but staff very friendly.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff...
Staff was warm and kind. The rooms are very clean, but small. Great central location, so it’s good for using as a base of operation.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little smaller in person, but location was perfect as well as friendly staff and cleanliness.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location in Gran Via. We walked to places, museums, restaurants, landmarks we wanted to see, and also near a number of metro stations. The staff were very friendly and helpful. The only thing is the walls are thin, you can hear people in the hallway but this didnt really bother us since we are out all day and pretty much tired and then sleep when we get back at night.
Stayed 6 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Mark, Covina

Disliked: Amenities
The room was as expected, small but functional. It did not have a refridgerator, coffee maker, or any place to obtain ice. My issue though, I should have read more thoroughly. The staff spoke minimal english, but were freindly all the same. The location was good and the windows did a good job keeping out the noise from the street. Not a fancy place but got the job done. No real issues.
Stayed 10 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
This should be a one star hotel and not three star.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena localización y check in muy rapido. Habitacion muy limpia, cama comoda
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location is superb, near a few metro stations in Central Madrid. The place can use some refurbishment though.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, nice staff but bathroom poor (smell etc)
Stayed 2 nights in May 2019

8/10 Good

Vicki, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't have much interaction with the staff, but what I did have was very friendly and helpful. There aren't a ton of amenities, but it was comfortable and I was mostly there to sleep. I was able to check in early and nap for a bit. The dark curtains easily allowed that. The location was wonderful- only a couple minutes walk from Puerta de Sol or the Callao metro station. (Gran Via was closed for renovations while I was there.) It's on a side street from Gran Via, but there's still some city noise, if that's likely to bother you. Excellent food and coffee and shopping are very close.
Stayed 6 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was so close to many restaurants, close to the metro, close to El Corte Inglés. I love the location of hotel and the front desk (Jose María) was very helpful.
Stayed 4 nights in May 2019

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT WAS VERY GOOD FOR THEPRICE
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Great location .... nice staff ...there is a small cafeteria good for breakfast and quick bites
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was extremely personable and helpful. We were allowed to store our luggage while we grabbed breakfast and then our room was ready. The room I was not tidy and the floors were dirty. The floors also creaked loudly with every step. There was constant noise throughout the night which did not allow for much sleep. It is close to the center of the city but we would not choose this lodging option in the future.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was right on the grand via and close to shopping and walking distance to a lot of the sights. Many restaurants around and right next to the hotel there is a coffee shop with pastries and sandwiches. The rooms were also very clean and tidy.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to every thing. Very well located. Very clean
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The hotel was situated in an idea central area for sightseeing, bars, restaurants, shopping and entertainment. The staff spoke good English and were friendly and helpful. The room was fine, fresh towels everyday and quiet at night. Could have used more drawer space, mattresses were very firm and although very clean it needed a little refurbishment.
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2018

8/10 Good

Harold

I love the location of the hotel. You are in the heart of the city center. Everything is walking distance from the hotel. The room had all the amenities I needed.
Stayed 4 nights in Nov 2018