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"The staff were so helpful. The rooms were very clean and comfortable. Great location in a busy city! M. Ingrassia"

"Stayed 4 nights in April. Very centrally located on Gran Via. Metro outside. Position above retail. The building is old and has been refurbished but there are limitations. The lifts for instance tend to jump just before stopping and some of the fixtures and fittings are of a different era. Not sure if Aircon worked as didn't need it. Well insulated from outside noise despite the location. Reading lights didn't appear to work and TV is strictly local channels. Real Madrid TV was handy to have. Reception are multi lingual. Offered a free upgrade but didn't match the sleeping arrangements booked (Twin) which therefore couldn't be taken. Bit of a miss there. No bar or evening food service but in the location that really isn't needed. Breakfast is excellent and varied with good times. Quality is top class. Young female assisting on my trip in the restaurant was notably efficient and should be commended. Multiple options of food available and labelling is generally bilingual Spanish English. Vending machines are available but weren't used by me. Classed as 3* which I suggest is very fair. Location is the key for this hotel. Used essentially as a crash pad to explore the amazing city and for that it was spot on. "