Desk, blackout curtains, free WiFi, bed sheets
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Reviews of Motel 6 Madison, WI - East

2 out of 5
Motel 6 Madison, WI - East
4202 E Towne Blvd, Madison, WI

Reviews

6.8
Rating 10 - Excellent. 166 out of 612 reviews" "
Rating 8 - Good. 161 out of 612 reviews" "
Rating 6 - Okay. 114 out of 612 reviews" "
Rating 4 - Poor. 58 out of 612 reviews" "
Rating 2 - Terrible. 113 out of 612 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Great for a short stay. 👍👍
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Joseph, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

2/10 Terrible

Chrissy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Y. on 4 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Chrissy

Disliked: Property conditions & facilities
They got a really bad roach problem.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Eric

Business traveller
Liked: Staff & service, amenities
Staff was awesome. Facility needs spraying for roaches
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Eric,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employee was very helpful
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Christie,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

2/10 Terrible

Peggy

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here! The area is not good but the actual hotel is filthy! I walked in and turned the light on and roaches scattered! We walked right back out and reported to the front desk. He gave me the refund procedure like he does it a lot!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Peggy,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Felicia

Stayed 1 night in Mar 2024

6/10 Okay

Eden

Travelled with group
Liked: Cleanliness, staff & service
Was good for price, smells like smoke and kinda loud but overall clean and nice staff
Stayed 3 nights in Feb 2024
Response from Nancy Y. on 6 Mar 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

Ted

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The young kid working the front desk had no clue how to take cash to pay for the room! Really??? I reserved the room with a credit card and was going to pay cash. He told me he didn't know how to do that on the computer check in procedure, so I had to pay with a card. I reserved a room with a single queen sized bed, but was told that no rooms were available with that option. I was put in a room with 2 smaller beds... 🙄
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi Ted,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

2/10 Terrible

Simrath

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got to the motel to check in the desk attendant said he didn’t know what room to give us mind you we had the room booked one week in advance. When we got to our assigned room, the room wasn’t made and it was filthy. When we go down to complain about it the attendant gave us a made up room which he wasn’t supposed to I guess because the next morning when I was returning the key I overheard the ladies behind the desk complaining about how did she get the room. To add a cherry on the top, there was a cockroach in the bathroom.
Response from Brand Experience Team on 20 Feb 2024
Hi Simrath,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Chop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 20 Feb 2024
Hi Chop,Thank you for the perfect rating!! Maz K.#Team6

8/10 Good

Jenniffer

Stayed 1 night in Feb 2024

8/10 Good

JOHN

Stayed 2 nights in Jan 2024

10/10 Excellent

sarah

Travelled with partner
Liked: Cleanliness, amenities
Staff were friendly and accommodating. Price point was consistent with accommodations.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 13 Feb 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Marshall

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filled with roaches and people arguing and police during the night. Staff were rude and disrespectful. Tried to put me in a dirty room when the room I booked wasn’t available. And they didn’t want to refund my money when I complained. Would only recommend if you are desperate with no time or options.
Stayed 3 nights in Dec 2023
Response from Nancy Y. on 13 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uwu
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Paul,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

paul

Disliked: Staff & service, amenities, property conditions & facilities
Uwu
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Paul, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Randy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Excellent staff hospitality and courtesy.
Stayed 3 nights in Dec 2023
Response from Nancy Y. on 16 Jan 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

4/10 Poor

Stuart

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was supposed to be smoke free but there was a clear smell of various smoked products in the hotel
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Stuart,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Price point is great! Property/rooms are clean and well maintained. Staff are welcoming and friendly.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Sarah,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Betty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Betty,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yixing Steven

Stayed 1 night in Dec 2023

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Rickey

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Didn’t like the smell
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

6/10 Okay

Arpit

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Tiffany

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms wasn’t cleaned to much noise and smoke smells and say only take major credit cards once u check in
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Tiffany,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Timothy

Disliked: Cleanliness
Had no heat had to buy space heater . Yes is the cheapest hotel and I need somewhere to stay in stare of my car so I dealt with it
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Timothy,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Leanne

Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Stayed 2 nights in Dec 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You Get What You Pay For
Definitely a two-star hotel. Exactly what I expected, right down to the smell of pot, but that's what I paid for. Bed was very comfortable and service was good.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 21 Dec 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Carlos

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Mark

It was okay

8/10 Good

Arthur

Good
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Arthur,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

mika

Business traveller
Disliked: Staff & service, property conditions & facilities
Staff and management was very rude… GM was unwilling to help with reservations I booked on Orbitz. After several complaints she finally decided to help! I was told so many lies…There was one young lady that was very kind. No one answers the phone on 3rd shift and no faces at the front desk. The staff is a joke & need to be retrained… “You get what you pay for “
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Mika,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

2/10 Terrible

Maria

Stayed 6 nights in Nov 2023

10/10 Excellent

heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

2/10 Terrible

Susan

Disliked: Amenities
No shampoo was provided. Coffee in a thermos with powdered creamer and sugar substitute. No refills.TV didn’t work. No microwave or refrigerator. Key did not work on the 2nd day. No clock in the room. Sent wake up call for the wrong time.
Stayed 3 nights in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked a room in advance.Somehow they gave it away
I booked a room. They had my reservation on file, but gave away my room and there were no extra rooms. So we had to pay double at another hotel
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Cesar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Betty

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend!
Stayed 12 nights in Oct 2023
Response from Nancy Y. on 28 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Tammy

Travelled with partner
Disliked: Amenities, property conditions & facilities
The website said the room had a fridge and microwave in it which it did not. Then had bug crawling on the walls. Will not stay here again
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Tammy,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Brad

Stayed 1 night in Nov 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and courteous and helpful
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Sean,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Samantha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people easy check in
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi SamanthaThanks for your review, we really appreciate the support. Lilith#Team6

2/10 Terrible

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no dead bolt on the door the housekeeper walked in our room without knocking no locks on outside doors nothing was posted that they do not except chime paypal venmo and other online bank cards just banks you can walk into there wifi is horrible it would work maybe 5 minutes in the room it worked better outside
Stayed 5 nights in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Robert,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6