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Reviews of Residence Inn by Marriott Macon

3 out of 5
Residence Inn by Marriott Macon
3900 Sheraton Dr, Macon, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 153 out of 280 reviews" "
Rating 8 - Good. 65 out of 280 reviews" "
Rating 6 - Okay. 29 out of 280 reviews" "
Rating 4 - Poor. 10 out of 280 reviews" "
Rating 2 - Terrible. 23 out of 280 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Julian

Stayed 2 nights in Apr 2024
Response from Kimberly M. on 14 Apr 2024
Dear Julian,Thank you for taking the time to tell us about your experience with your recent stay. Your review has been shared with the staff as a way to celebrate your review. Thanks!

10/10 Excellent

Qua'Nasia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will most def be going back the rooms are so nice the staff is great & the indoor pool is a plus .. oh and they breakfast in the morning is sooooo good!!
Stayed 1 night in Apr 2024
Response from Kimberly M. on 13 Apr 2024
Dear Qua'Nasia,Thank you for taking the time to leave us a review on your recent stay with us. It is always great to hear we are pleasing our guests. Your review has been shared with the staff as a celebration on doing what we are here to do which is please our guests in every way.

6/10 Okay

Kim

Disliked: Cleanliness, property conditions & facilities
Expedia listing indicated a free managers reception….they do not offer this. Room was not well keep, couch and carpet smelled of urine Location to hwy convenient if you don’t want any sleep due to the noise from the traffic Staff was very pleasant
Response from GM on 24 Mar 2024
Dear Kim, Thank you for providing your feedback. We are sorry to hear that your stay was less than pleasant. We have shared your feedback with the leadership team as a way of improving on the product we offer. Again, our apologies and have a wonderful day. Latesha S

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walls are very thin. Could hear people above us talking.
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Dear Barbara, Thank you for taking the time to provide you feedback. We apologize for the noise but hope you overall enjoyed your stay. Thank you again,Latesha S

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a studio which was very nice and very affordable!
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Holly, Thank you for taking the time to provide your feedback. We are pleased to hear that you enjoyed your visit with us. Warm Regards, Latesha S

10/10 Excellent

JaTonya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful.
Stayed 2 nights in Feb 2024
Response from GM on 14 Feb 2024
Good morning JaTonya, Thank you for taking the time to provide your feedback. We are pleased to hear that you enjoyed your stay and that we provided great service. Thank you again,Latesha S

2/10 Terrible

David

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was wonderful, clean & well remodeled. Having been around the construction industry for 31 years, I was actually commenting to my wife how nice it was for an older/updated hotel, that they did a good job. Unfortunately, however the staff was horrible and one actually elbowed me in the back to move me out of the way as she passed & said, “excuse me.” The orange juice machine was out of mix & I naturally was not going to drink it, so I poured it down what appeared to be a drain, it had grates & looked like a drain. The kitchen staff lady, got out of her chair and walked between my daughter and I saying, “it’s probably out, don’t pour that down there, I hate it when people do that” as she elbows me in the back and pushes through my daughter and I. I asked her why she didn’t put a sign on the wall if everyone was doing it, because it appears to be a drain, I started showing her the places she could hang a sign and another guest said, “that makes too much sense” and then after the staff began getting louder the other guest began saying, “just be nice” repeatedly. I was shocked to say the least; I tried to speak with who presented themselves as the manager and before I could say a word, she tells me, “I’ve already heard both sides of the story”. I said, how have you heard both sides of the story when we haven’t spoken?!?! I will be reaching out to the ownership team, what I experienced in front of my daughter was unacceptable.
Response from GM on 5 Feb 2024
Dear David, Thank you for taking the time to provide your feedback. The service you received is not the standard for us in any form. I can not apologize enough for the occurrence and will be happy to speak with you. I am not sure which other employee you encountered but as the General Manager I would like to apologize myself. If you would like to contact me concerning this matter please do so. Warm Regards, Latesha S

6/10 Okay

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service
sound proof is poor, very noisy.
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Dear William. Thank you for taking the time to provide your feedback. We have shared it with the leadership team as a way to improve on our offerings to our guest. We thank you for staying with us. Warm Regards, Latesha S

10/10 Excellent

Deb

Stayed 1 night in Dec 2023
Response from GM on 10 Jan 2024
Dear Deb, Thank you for taking the time to provide your feedback. We are pleased to see that you enjoyed your visit with us. Warm regards, Latesha S

10/10 Excellent

Maurina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 31 Dec 2023
Dear Maurina, Thank you for taking the time to provide your feedback. We are pleased to see that you enjoyed your stay with us.Thank you again and Happy Holidays to you and your family. Latesha S

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 31 Dec 2023
Dear Phillip, Thank you for providing your rating. We are pleased to see that you enjoyed your visit with us. We hope that we met your expectations. Warm regards and Happy Holidays!!!Latesha S

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near Macon. The staff is first rate, the property very well kept and the rooms very comfortable. Ask to be placed opposite highway if you are a light sleeper as some noise does come through.
Stayed 6 nights in Dec 2023
Response from GM on 31 Dec 2023
Dear Victor, Thank you for your kind words. We are pleased to see that you enjoyed your visit with us. Thank you and Happy Holidays, Latesha S

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Just what I was looking for. Friendly and helpful staff and late check-out were a wonderful extra.
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear William, Thank you for taking the time to provide your feedback. We are pleased to hear that you enjoyed your stay and that we were able to provide accommodations that met your expectations. We thank you again. Warm Regards, Latesha S

6/10 Okay

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High pet fee.
Clean and friendly, but $100 a night fee for a small kitten seems a bit extreme. Most other motel fees for pets were $0 to $35 as we drove across the country.
Stayed 1 night in Dec 2023
Response from Gm on 25 Dec 2023
Dear Alan, Thank you for taking the time to share your feedback. We have shared it with our leadership team as a way of improving on our service and product. Happy Holidays, Latesha S

2/10 Terrible

Mary

Stayed 1 night in Dec 2023
Response from GM on 21 Jan 2024
Dear Mary, Thank you for taking the time to provide your feedback. We apologize that you had less than an exceptional visit with us. Warm regards, Latesha S

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice, the breakfast is OK, nothing special good sausage and average at best scrambled eggs. Not excellent like it use to be.
Stayed 1 night in Dec 2023
Response from GM on 25 Dec 2023
Dear Kevin, Thank you for taking the time to provide your feedback. We appreciate your business and allowing us to serve you. Warm Regards, Latesha S

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 19 Dec 2023
Dear Amber, Thank you for taking the time to provide your rating. We are pleased to hear that you enjoyed your stay with us. Happy Holidays!Latesha S

10/10 Excellent

Virginia

Stayed 1 night in Dec 2023
Response from GM on 17 Dec 2023
Dear Virgina, Thank you for taking the time to provide you rating. We are so pleased to hear that you enjoyed your stay with us. Thank you again and have a wonderful day. Latesh S

10/10 Excellent

Carolyn

Stayed 1 night in Dec 2023
Response from GM on 17 Dec 2023
Dear Caroly, Thank you for your feedback. We appreciate you allowing us to accommodate you during your stay. We are happy too see that you enjoyed your stay with us. Thank you again!Warm regards,Latesha S.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 15 Dec 2023
Dear Eric, Thank you for taking the time to provide your rating. We appreciate your business and the opportunity to serve you. Warm Regards, Latesha S.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from GM on 4 Dec 2023
Dear Dawn, Thank you for taking the time to provide your feedback. We are pleased to see that you enjoyed your stay with us. Thank you again!Warm regards,Latesha S

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and staff. Latesha, GM went out of her way to help me print something for work.
Stayed 1 night in Oct 2023
Response from GM on 1 Nov 2023
Dear Lee, Thank you for taking the time to provide your feedback. We are pleased to hear that we took great care of you. Thank you again and have a wonderful day!Warm Regards,

10/10 Excellent

James, Brooksville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations for the $$. Room was fully equipped, clean, great layout. The staff was very friendly and quick to answer any questions. Overall one of the best hotel stay experiences in the last few years. AAA
Stayed 1 night in Oct 2023
Response from GM on 10 Oct 2023
Dear James,Thank you for taking the time to provide your rating. We are so pleased to know that you enjoyed your visit with us and that the customer service met your expectations. Thank you again and have a wonderful day.

10/10 Excellent

Sandaleea

Stayed 1 night in Oct 2023
Response from GM on 26 Oct 2023
Dear Sandaleea, Thank you for taking the time to provide your rating. We are pleased to see that you enjoyed your visit with us. Have a wonderful day/Warm Regards,

6/10 Okay

Adam

Liked: Cleanliness, staff & service
The staff is very nice, and the room is big, but the property is dated
Stayed 1 night in Oct 2023
Response from GM on 4 Oct 2023
Dear Adam, Thank you for taking the time to provide your feedback. We are pleased to know that you enjoyed your visit with us. Warm Regards,

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, friendly, and clean facility. The breakfast is just right. The pool is freezing. Our 6 year old couldnt even stay in there. He was really bummed because he loves to swim.
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
Dear Kristin, Thank you for taking the time to provide you feedback. We are glad to hear that overall, you enjoyed your visit with us. I have noted the comment concerning the temperature of the pool and will have it checked. Again thank you and have a wonderful day.

8/10 Good

Frank

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a family stay.
Stayed 2 nights in Sep 2023
Response from GM on 2 Oct 2023
Dear Frank, Thank you for providing your feedback. We are so pleased to hear that your and your family enjoyed the accommodations. Thank you for staying with us. Warm regards,

10/10 Excellent

Mildred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 22 Sep 2023
Dear Mildred, Thank you for taking the time to provide your rating. We are ecstatic to hear that you enjoyed your visit with us. Thank you for allowing us to accommodate you. Warm regards,

10/10 Excellent

Carlisia, Macon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to admit that I was skeptical about booking after reading some of the reviews. I am happy that I decided to stay here. The suite was clean and spacious, the lobby was appealing and parking was adequate. I did not see any suspicious people hanging around in hallways or in the parking lot. I am very pleased. The staff was courteous and professional. I did not encounter any issues. I recommend this property to anyone.
Stayed 2 nights in Sep 2023
Response from GM on 19 Sep 2023
Dear Carlisia, Thank you for taking the time to provide your rating and thank you for giving us a try. We are so pleased to hear that you did not have any issues and that you enjoyed your stay. We appreciate the future recommendations. Warm Regards,

10/10 Excellent

Hynrietta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic. The breakfast was great. Parking was very convenient. The staff was outstanding. I look forward to staying there again. I also will look into traveling and staying at other Residence Inn Properties.
Stayed 1 night in Sep 2023
Response from GM on 19 Sep 2023
Dear Hynrietta, Thank you for your rating. We are so pleased to know that you enjoyed your visit and look forward to having you again. Warm Regards,

4/10 Poor

Christian

Stayed 2 nights in Sep 2023
Response from GM on 18 Sep 2023
Dear Christian, Thank you for your rating. All feedback is shared with the team as a way of improvement. Again, thank you!

2/10 Terrible

Matthew

Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
Dear Matthew, We appreciate you taking the time to provide us with your rating. We seem to have fallen short of your expectations and for that we apologize. We hope that we will have the opportunity to provide you with a comfortable accommodation and friendly service in the future.Warm Regards,

8/10 Good

Robbert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Sep 2023
Response from GM on 11 Sep 2023
Dear Robbert, Thank you for taking the time to provide your rating. We are pleased to know that you enjoyed your visit with us. We hope to see you again. Warm Regards,

10/10 Excellent

Alicia

Stayed 1 night in Aug 2023
Response from keisha on 3 Sep 2023
Thank you for staying with us, we hope to see you again soon.

10/10 Excellent

Suzan

Liked: Cleanliness, staff & service, property conditions & facilities
I thought the staff was exceptional.
Stayed 1 night in Aug 2023
Response from keisha on 4 Sep 2023
Thank you for staying with us, we look forward to see you again.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, good hot breakfast
Stayed 2 nights in Aug 2023
Response from GM on 28 Aug 2023
Dear Pamela, Thank you for taking the time to provide your rating. We are pleased to know that you enjoyed your visit with us. Our complimentary hot breakfast is always a crowd pleased and we are so glad you enjoyed it.Warm Regards,

6/10 Okay

Thelma

Stayed 1 night in Aug 2023
Response from GM on 18 Sep 2023
Dear Thelma, Thank you for taking the time to provide your rating. We have shared your feedback with the leadership team as a way to continue on improvements at our property. Again, thank you and have a wonderful day.

10/10 Excellent

Kameika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Nakeisha on 29 Aug 2023
Thank you for staying with us. We look forward to seeing you again soon.

10/10 Excellent

Isaac

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 23 Aug 2023
Dear Isaac, Thank you for taking the time to provide your rating. We are so pleased to know that you enjoyed your visit with us. We aim to provide the best service and product to the guest visiting our property. Again, Thank you for the feedback and we hope to see you again. Sincerely,

10/10 Excellent

Burtrenif Darcel

Liked: Cleanliness, staff & service, amenities
Very comfortable and clean. Beds sleep great
Stayed 1 night in Aug 2023
Response from GM on 20 Aug 2023
Dear Burtrenif Darcel, Thank you for taking the time to provide your rating. We are pleased to know you enjoyed your visit with us. Warm Regards,

2/10 Terrible

Patrick

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
S
Stayed 1 night in Aug 2023
Response from GM on 17 Aug 2023
Dear Patrick, Thank you for taking the time to provide your rating. We have used your feedback as a way to improve on our service and products

10/10 Excellent

Elaine, Philadelphia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dog friendly, places to walk dog were clean and convenient.
Stayed 1 night in Aug 2023
Response from GM on 17 Aug 2023
Dear Elaine, Thank you for taking the time to provide your rating. We are pleased to know you enjoyed your day. Warm Regards,

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service
Loved the location, updated bathroom/shower, comfortable bed. The kitchen seemed handy but dated and in need of new kitchenware.
Stayed 1 night in Aug 2023
Response from GM on 17 Aug 2023
Dear Kathy, Thank you for taking the time to provide your rating. We appreciate your feedback. Warm Regards,

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was nice and clean and the staff was friendly. The food in the morning was fine. The pool however was like a sauna. Not refreshing at all. However, it was very hot outside so it's understandable.
Stayed 4 nights in Jul 2023
Response from AGM on 2 Aug 2023
Thank you so much for staying with us. We hope to see you again soon. Please try to stay cool during these unusual hot times.

10/10 Excellent

Patty, Vidalia

Travelled with partner
Great property. Everything was top notch! I’ll definitely stay there again!
Stayed 1 night in Jul 2023
Response from AGM on 2 Aug 2023
We are delighted that you enjoyed you stay with us. We look forward to seeing you again soon.

6/10 Okay

Tracy

Travelled with family and small children
Liked: Staff & service
It was good for a one night stay. They played loud music until after 10 and made it hard for my son to go to sleep.
Stayed 1 night in Jul 2023
Response from GM on 25 Jul 2023
Dear Tracy, Thank you for taking the time to provide your rating. We apologize for the inconvenience. In the future please make us aware so we can have the noise shut down.

4/10 Poor

Marvin

Stayed 6 nights in Jun 2023
Response from GM on 25 Jul 2023
Dear Marvin, Thank you for taking the time to provide your rating. You feedback is used to help us improve on our product and service. Sincerely,

6/10 Okay

Antoinette

Liked: Cleanliness, staff & service
Needs an upgrade
Checked in when outdoor temperature was 100 degrees, but bottled water was not offered at reception nor available in the room. Drinking tap water brought on intestinal problems. Sure could have used a plastic cup in the bathroom. Glass not a great solution. The hotel is showing its age. The hall floors actually creaked!
Stayed 1 night in Jul 2023
Response from Gm on 24 Jul 2023
Dear Antoinette, Thank you for taking the time to provide your rating. We have shared your feedback with the leadership team as a way of improving on our service and product. Warm Regards,

6/10 Okay

Yolanda

Stayed 1 night in Jul 2023
Response from GM on 21 Jul 2023
Dear Yolanda, Thank you for taking the time to provide your rating. We hope that you enjoyed your visit. Warm Regards,

6/10 Okay

D

Stayed 1 night in Jul 2023
Response from GM on 21 Jul 2023
Dear D, Thank you for taking the time to provide your rating. We have shared your feedback with the leadership team as a way of improving on our service and product.Warm Regards,