Exterior

Reviews of Best Western Lakewinds

2.5 out of 5
Best Western Lakewinds
5005 W US Highway 10, Ludington, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 427 out of 1001 reviews" "
Rating 8 - Good. 392 out of 1001 reviews" "
Rating 6 - Okay. 119 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Christina A

Travelled with family
Liked: Staff & service
Kids screaming at 8am woke me up. Wished they had later check out on weekends
Stayed 1 night in Mar 2024
Response from Sarah on 26 Mar 2024
Christina-Thank you for your stay and review. There is a later check out option that is available everyday of the week. Our normal check out is at 11am but you can extend to 12pm for no additional charge if you would like to. There is also an option to check out after 12pm for a late check out fee. Thank you again for your stay and we hope to welcome you back!

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Rates reasonable, allows pets, room was extremely clean, and friendly staff.
Stayed 1 night in Mar 2024
Response from Sarah on 18 Mar 2024
Rachel-Thank you for your wonderful review! We are blessed with staff that works hard to make each stay great. Thank you again and we hope to welcome you back.

4/10 Poor

Kayla

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Kids were running halls and playing hockey in the hall until after 1am. Parents/adults loud and yelling until 3 am. No hot water in the shower. Other than that staff was not the most thrilled at check in. House keeping was most friendly and working hard though.
Stayed 2 nights in Mar 2024
Response from Sarah on 12 Mar 2024
Kayla-I am so sorry to hear about the problems you had. Unfortunately we had a rowdy group this weekend and your complaint about the noise was not the only one. Our overnight staff tried to keep the noise to a minimum by giving the group the meeting room to hang out in but it can be disturbing for the rooms nearest to them. I am sorry for those problems! With our renovations, we've had to make some ongoing adjustments to our hot water heaters as we get more of our rooms back. We would have been more then happy to make those adjustments or switch you to a room so you could have had a hot shower. Thank you for letting us know about your stay.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sarah on 14 Feb 2024
Amanda-Thank you for your stay and review. We hope to welcome you back soon!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and hospitable
Stayed 1 night in Feb 2024
Response from Sarah on 8 Feb 2024
Elizabeth-Thank you for your stay and review. We are blessed with a wonderful staff that works hard for all of our guests. Thank you again for the stay and we hope to welcome you back.

8/10 Good

James

Stayed 1 night in Dec 2023
Response from Sarah on 31 Jan 2024
James-Thank you for taking the time to leave us a review. We hope to welcome you back soon.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet
Stayed 2 nights in Dec 2023
Response from Sarah on 9 Dec 2023
Edward-Thank you for your review and stay! We hope you have a great holiday season and look forward to welcoming you back.

10/10 Excellent

Julie, PENTWATER

Travelled with partner
Liked: Amenities
Seems like a nice place.
Stayed 1 night in Dec 2023
Response from Sarah on 9 Dec 2023
Julie-Thank you for your stay! We hope to welcome you back soon.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Went to visit Family. Our grandson loved the pool.
Stayed 2 nights in Nov 2023
Response from Sarah on 20 Nov 2023
Thomas-We are happy to hear that you were able to use the pool during your visit. Thank you for your stay and we hope to welcome you back for your next visit!

10/10 Excellent

Jerry

Stayed 1 night in Nov 2023
Response from Sarah on 28 Nov 2023
Jerry-Thank you for your stay and rating. We hope you have a great holiday season and we look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a very clean hotel, no matter where you were staying n hotel. Breakfast was great, many choices to choose from. Only problem we had was the guests above us were LOUD all night. It sounded like a roller derby, bowling alley, or a bouncy house. Sounded like 300 pound person jumping on the floor, and suitcase being thrown on the floor or dragged across the floor. Everything else was great!
Stayed 2 nights in Oct 2023
Response from Sarah on 20 Nov 2023
Hello! Thank you for your stay and review. I am glad you were able to enjoy your stay despite the noise above. We don't generally have noise complaints like that but we would have been more then willing to move you if that would have made the night better. Thank you again for the stay and the kind comments. We hope to see you back again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sarah on 29 Oct 2023
James-Thank you for your review and stay. We hope to see you back soon.

10/10 Excellent

Jeannette

Stayed 1 night in Oct 2023
Response from Sarah on 25 Oct 2023
Jeannette-Thank you for taking the time to leave us a review. We hope you are able to visit our wonderful town again!

10/10 Excellent

Ruby

Stayed 1 night in Oct 2023
Response from Sarah on 13 Nov 2023
Ruby-Thank you for your stay and review! We hope to welcome you back soon.

8/10 Good

Walter

Stayed 2 nights in Oct 2023
Response from Sarah on 24 Oct 2023
Walter-Thank you for taking the time to leave us a review. We hope to see you again soon!

8/10 Good

Gregory, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to get to. Late check-in was easy.
Stayed 1 night in Oct 2023
Response from Sarah on 21 Oct 2023
Gregory-Thank you for the stay and your review. We hope to see you again soon.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sarah on 17 Oct 2023
Sam-Thank you for the great review! We look forward to welcoming you back.

8/10 Good

jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sarah on 17 Oct 2023
Jay-Thank you for your review. We hope to see you on your next visit to Ludington.

10/10 Excellent

Christopher, Traverse city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sarah on 17 Oct 2023
Christopher-Thank you for your review and stay. We hope to see you back again.

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, everything is clean and staff is friendly. I am a returning traveler here and never disappointed. Thank you for everyone’s effort to keep it up.
Stayed 1 night in Oct 2023
Response from Sarah on 13 Oct 2023
Abigail-Thank you for the great review! We have a wonderful staff that cares greatly about our guests and property. Thank you again and we hope to welcome you back.

8/10 Good

Pat

Travelled with family
Liked: Amenities
Great place to stay
Stayed 1 night in Oct 2023
Response from Sarah on 13 Oct 2023
Pat-Thank you for your wonderful review. We hope to see you back soon.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only gripe is that the room only had one comfortable chair, not a sofa, like in the pics of the rooms. Everything else was fine.
Stayed 1 night in Oct 2023
Response from Sarah on 13 Oct 2023
Steven-Thank you for your review. Our standard king rooms have just the one chair while our king suites are the ones with a sofa. Thank you again for your review and we hope to see you again.

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023
Response from Sarah on 24 Oct 2023
Sandra-Thank you for your stay and review. We hope to welcome you back again soon.

10/10 Excellent

Dawn

Stayed 1 night in Sep 2023
Response from Sarah on 3 Oct 2023
Dawn-Thank you for taking the time out of your day to leave us a review. We appreciate all the feedback we receive. We look forward to seeing you again.

10/10 Excellent

Kathy

Stayed 1 night in Sep 2023
Response from Sarah on 2 Oct 2023
Kathy-Thank you for taking the time to leave us a review. We hope to welcome you back!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place! Excellent bed and pillows and good food for breakfast. Nice and clean. I will definitely stay here again.
Stayed 4 nights in Sep 2023
Response from Sarah on 25 Sep 2023
Jennifer-Thank you for the wonderful review! We are so happy to hear that you enjoyed our breakfast and were able to get a good nights sleep. Thank you again and we look forward to seeing you again.

8/10 Good

Wyatt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, clean, and up to date. The pool and hot tub were nice also. The breakfast was very good and easily filling. It was good to see something other than just a waffle maker. I would easily return.
Stayed 1 night in Sep 2023
Response from Sarah on 20 Sep 2023
Wyatt-Thank you for your stay and review. When we did our last update to our breakfast one of our main focuses was making sure we had a few more hot items to go with our waffles. Thank you again and we hope to see you back!

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Sep 2023
Response from Sarah on 20 Sep 2023
Debbie-Thank you for your wonderful review! Even with us being slightly outside of downtown Ludington, we are still very close to everything our wonderful town has to offer.

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean conveniently located decent breakfast in the morning with hot eggs and sausage only problem we had hot water in bathroom wasn’t very hot at all
Stayed 2 nights in Sep 2023
Response from Sarah on 18 Sep 2023
Daniel-Thank you for letting us know about your stay. We are glad you enjoyed some of our amenities and we will have our Maintenance Department look into the hot water. We hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great property.
Stayed 2 nights in Sep 2023
Response from Sarah on 18 Sep 2023
Mary-Thank you for your stay and review. We hope you enjoyed your time in Ludington and we look forward to seeing you again.

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Sarah on 19 Sep 2023
James-Thank you for the great review! We hope to be able to welcome you back.

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sarah on 14 Sep 2023
Timothy-Thank you for your rating! We hope you had a wonderful visit to Ludington and look forward to seeing you again.

10/10 Excellent

Joshua

Stayed 1 night in Sep 2023
Response from Sarah on 3 Oct 2023
Joshua-Thank you for taking the time to leave us a review! We hope to welcome you back soon.

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sarah on 12 Sep 2023
Tim-Thank you for your review and stay. We hope to welcome you back soon.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Sarah on 11 Sep 2023
Michael-Thank you for your review! We hope your visit to Ludington was wonderful and we look forward to seeing you again.

10/10 Excellent

Brian

Stayed 1 night in Sep 2023
Response from Sarah on 2 Oct 2023
Brian-Thank you for your stay and review. We hope to see you again soon!

6/10 Okay

Lisa

It was dirty and the air did not work.
Stayed 2 nights in Sep 2023
Response from Sarah on 11 Sep 2023
Lisa-I am sorry for the problems you experienced during your stay. Depending on the room, some of our a/c units are controlled by the unit and some are controlled by the thermostat on the wall. Thank you for letting us know about your stay.

10/10 Excellent

Mark

The staff were amazing and the rooms are amazingly clean!
Stayed 1 night in Sep 2023
Response from Sarah on 11 Sep 2023
Mark-Thank you for your review and stay. We are blessed with a wonderful staff that really care about our guests and their stays. We hope to see you again soon!

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sarah on 8 Sep 2023
Daphne-Thank you for your stay and review! We hope your visit to Ludington was great and look forward to seeing you again.

10/10 Excellent

Marisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sarah on 5 Sep 2023
Marisa-Thank you for your stay and review. We look forward to your next visit to Ludington!

6/10 Okay

Grete

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sarah on 5 Sep 2023
Grete-Thank you for your review. We hope you enjoyed the stay and look forward to seeing you again.

6/10 Okay

Matthew

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs to fix plumbing issues. Had toilet overflow on one flush and had to take the kids out of the room until issue was resolved. Staff was helpful about the situation but would be unnecessary if properly set up.
Stayed 2 nights in Aug 2023
Response from Sarah on 5 Sep 2023
Matthew-I am sorry for the plumbing problems you had. The rooms do not normally have any overflow problems but I will make sure to get Maintenance in there this week to double check everything. Thank you for letting us know!

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the upgrade
Stayed 1 night in Aug 2023
Response from Sarah on 7 Sep 2023
Caroline-You're welcome! I'm glad we were able to do that for you. Thank you for your review and we hope to welcome you back.

4/10 Poor

Erin

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The hotel seemed like originally a motel with a pool built in the middle and then enclosed. The main window looked into the brightly lit hallway. A very small window to a deserted lot. The AC unit was by the small window, the beds by the large window out looking the hall. So backwards then most hotels. Basically clean, but wood work and corners dirty. Biggest issue was lack of hot water. Even though barely anyone there, I had to run the water for 5 minutes to get water to shower with and then it was barely warm enough and only lasted like 5 minutes. Could not switch rooms as my young son was already asleep when I noticed the problems. I told the front desk about the water when I checked out but she did not express much concern. Unclear why this place is highly rated. I would only stay here again if nowhere else decent was available. It is safe and pretty clean, but bright (dues to window looking out at hall next to beds) and lack of hot water.
Stayed 1 night in Aug 2023
Response from Sarah on 5 Sep 2023
Erin-Thank you for taking the time to let us know about your stay. Yes, our pool was added and enclosed later on after the hotel was first build. We started out as a smaller motel that you parked outside of your room. The bigger windows in those rooms used to be exterior windows and we had the smaller windows added a few years ago to add more light in those rooms. We also added black out shades on both windows for comfort and to help keep the light out. Thank you again for letting us know about the stay and we hope you had a great visit to Ludington.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We hadn’t planned on stopping for night. When I ended up spending another night on our way home, we came upon this and were able to get a room. It turned into a totally great experience. The facilities were clean and in meticulous condition. The staff was extremely helpful. We plan on another stay— this time on purpose!
Stayed 1 night in Aug 2023
Response from Sarah on 28 Aug 2023
Charles-Sometimes those unexpected stays can turn out to be the best ones. We are happy to hear that you were able to enjoy our facility and look forward to welcoming you back soon.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room had a bad smell
Stayed 4 nights in Aug 2023
Response from Sarah on 28 Aug 2023
Hello! I am sorry for the problems you had with your room. By no means would we have wanted you to stay in that room for the whole duration of your stay and we would have been more then happy to switch you to a different room.

10/10 Excellent

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place!
Stayed 1 night in Aug 2023
Response from Sarah on 24 Aug 2023
Nancy-Thank you for the great review and your stay. We hope to welcome you back again!

10/10 Excellent

Matt

Stayed 1 night in Aug 2023
Response from Sarah on 9 Sep 2023
Matt-Thank you for your review. We hope to see you again!

10/10 Excellent

Hilda

Stayed 1 night in Aug 2023
Response from Sarah on 9 Sep 2023
Hilda-Thank you for your stay and review! We hope to welcome you back.

10/10 Excellent

Lance

Stayed 1 night in Aug 2023
Response from Sarah on 15 Aug 2023
Lance-Thank you for the review! We hope to be able to welcome you back.