Exterior

Reviews of Hollywood Hotel

3.5 out of 5
Hollywood Hotel
1160 North Vermont Avenue, Los Angeles, CA

Reviews

7.0

Good

Rating 10 - Excellent. 300 out of 1005 reviews" "
Rating 8 - Good. 246 out of 1005 reviews" "
Rating 6 - Okay. 183 out of 1005 reviews" "
Rating 4 - Poor. 122 out of 1005 reviews" "
Rating 2 - Terrible. 154 out of 1005 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Debby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and wonderful location. Clean, compfortable and wonderful staff. HIGHLY RECOMMEND THIS HOTEL
Stayed 1 night in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jenascia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel itself was like an oasis amidst a sketchy neighborhood. Loved that the parking lot was gated and felt safe. The area surrounding it was definitely not a "walk around and see what there is to do/see/eat" kind of vibe. The hotel is obviously old but refurbished. It was nice but not the cleanest. The staff was lovely.
Stayed 2 nights in Apr 2024

2/10 Terrible

Naiyana

Smells bad
Stayed 1 night in Apr 2024

8/10 Good

Audrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found a roach when we were leaving. I reported it to staff just to make them aware and the responded with they will exterminate. Other than that it was a nice hotel to stay in. Nice pool area
Stayed 1 night in Mar 2024
Response from PM on 5 Apr 2024
Thank you for your feedback, we will look into your review and fix any issue that needs to be attended to.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed two times in the last 4 months. I really like it. If you have the bath tubs and are short it is a climb to get in. 😆Walk in shower was nice.
Stayed 2 nights in Mar 2024
Response from PM on 5 Apr 2024
Thank you for the amazing review, we enjoying having you here with us as well. We look forward to your next stay with us.

10/10 Excellent

chin fu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一切都很完美
Stayed 2 nights in Mar 2024
Response from PM on 5 Apr 2024
Thank you for your feedback, we use it as a boost to continue to work harder and harder for our guest.

10/10 Excellent

jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good atención. Evething was nice people hotel. Thank you
Stayed 1 night in Mar 2024
Response from PM on 5 Apr 2024
Thank you for your kind words. You can always count on us if you are in town. Guest like you make our job much more enjoyable.

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Out dated, the mattress is very uncomfortable. The shower pressure was not good. Looks better online than in person.
Stayed 4 nights in Mar 2024
Response from PM on 5 Apr 2024
Sorry if we didn't meet your expectations, hopefully next time you stay in a luminary room which has been renovated.

6/10 Okay

Aarti

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would rate this property as a 2.5-star, not 4 star... Wish at least 3 small or 2 medium water bottles were provided in the room if you're calling it a 4 star and have coffee, we should not have to use tap water for the coffee maker. And also the coffee maker was old and not working :(.
Stayed 1 night in Mar 2024
Response from PM on 5 Apr 2024
Sorry to hear you were left wanting. We will definitely look into adding extra amenities in the rooms.

2/10 Terrible

Carol

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The website and even answering machine indicated there was a bar and restaurant. Both were closed or under construction and there was no place safe to eat or walk to nearby.
Stayed 3 nights in Feb 2024
Response from PM on 5 Apr 2024
Thank you for your feedback, we will try to highlight our amenities so guest don't get confused on what is open and not. We hope this will help future guest.

4/10 Poor

Jacob

Travelled with family, Travelled with partner
Disliked: Staff & service
Rude staff, was not given the room I booked in advance because “they didn’t have any available”. Wasn’t even told about them changing the room and then when I brought it up to them that it wasn’t the correct room they tried acting as if they gave me and upgrade. They don’t have actual Queen beds they have “their queen” size.
Stayed 1 night in Mar 2024
Response from PM on 5 Apr 2024
Sorry for your stay, we will look into your issues directly. We also have the queen sizes available at all times if guest need the dimensions.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were looking for a hotel in this neighborhood but were concerned about getting something affordable that was also nice. This hotel was both, which we were very happy with.
Stayed 1 night in Mar 2024
Response from PM on 17 Mar 2024
Hello Sarah, Thank you so much for your review, we are happy we were able to meet your needs, we are here when you need us.

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PM on 17 Mar 2024
Hello Raquel, Thank you so much for your review, we are glad we met your needs, call us back anytime you are in town.

4/10 Poor

B. Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
At the time of check in, the female receptionist was really rude. She was in a ready bad mood and treat me and my son in a bad way. It was really frustrating and got me mad to be trated that way when we just needed to rest for the night after our long trip.
Response from PM on 17 Mar 2024
Thank you Liz, Sorry you had a bad experience with us, we will look into it and make sure this doesn't occur in the future.

6/10 Okay

Vanessa

Disliked: Cleanliness
It was convenient but it’s poorly maintained. There was chipped paint, dirty cracked grout in the bathroom and stains on the walls. Continental breakfast is not included but they have a full breakfast bistro downstairs that was empty because an apple was $3.50 USD $4 USD for a bagel and another 3.50 USD for jam. Better to just walk a couple blocks to the store.
Stayed 2 nights in Mar 2024
Response from PM on 17 Mar 2024
Hello Vanessa, Thank you for your feedback, we will learn from this and better future guest experience.

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PM on 17 Mar 2024
Hello Silvia, Thank you for your feedback, we will grow and improve with your help. Hope to see you back soon.

6/10 Okay

Sophia Alloh

Liked: Cleanliness, staff & service, property conditions & facilities
When I booked it, it said I will have a balcony and parking is free/counted into the cost. I’ve got no balcony, had to pay an extra $38 for parking, and their restaurants was only open for breakfast, nothing else. Overall a disappointing stay with nothing around and not walkable at all.
Stayed 1 night in Mar 2024
Response from PM on 11 Mar 2024
Hello Sophia, We will look into your feedback, sorry we fell short this time, we will highlight any fees and work with staff so they know to tell all guest rooms are never guaranteed and everything is based on availability.

10/10 Excellent

sherri

Lovely hotel with spacious rooms and all the amenities. Close to transportation and accessible parking. Friendly staff.
Stayed 1 night in Mar 2024
Response from PM on 8 Mar 2024
Hello Sherri, Thank you for your feedback, we glad you enjoyed your stay, we hope to see you back soon.

2/10 Terrible

Creighton, Astoria

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PM on 8 Mar 2024
sorry to see you didn't enjoy your stay, we will look into your reservation internally.

8/10 Good

Viridiana

Stayed 2 nights in Dec 2023
Response from PM on 8 Mar 2024
Thank you for your feedback, we hope you will visit us again and enjoy our bistro.

10/10 Excellent

Johana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property, hotel room, and service was amazing! Parking was an additional fee of $35 a night because street parking was unavailable, just keep in mind when booking with them. Overall, lovely place to stay!
Stayed 3 nights in Feb 2024
Response from PM on 29 Feb 2024
Hello Johana, Thank you so much for your kind words, we are extremely happy you enjoyed your stay. We hope to see you soon.

4/10 Poor

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from PM on 29 Feb 2024
Hello Christina, Sorry we fells short this time, hope you give us another chance next time you are in town.

4/10 Poor

Tamata

Stayed 2 nights in Feb 2024
Response from PM on 5 Apr 2024
Sorry to see such a low rating, we will take it to improve our services.

10/10 Excellent

rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly, helpful staff.
Stayed 1 night in Feb 2024
Response from PM on 26 Feb 2024
Hello Rodolfo,Thank you for your feedback, we are glad we were able to meet all your expectations. We hope you can join us on the re-opening of our kitchen this March 1st.

8/10 Good

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from PM on 26 Feb 2024
Hello Dulce,Thank you for your feedback. We hope you can join us on the re-opening of our kitchen this March 1st. We are sure we can win that extra star on your next visit.

8/10 Good

Connor

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from PM on 26 Feb 2024
Hello Conor,Thank you for your feedback, we are glad we were able to meet all your expectations. We hope you can join us on the re-opening of our kitchen this March 1st.

4/10 Poor

chris, lafayette

Travelled with family, Travelled with partner
No A/C, ants, and $38.50 parking.
Stayed 2 nights in Feb 2024
Response from PM on 21 Feb 2024
Hello Chris,Thank you for your feedback, we will share it with the hotel team.

6/10 Okay

Maria Katrina

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from PM on 21 Feb 2024
Hello Maria, Thank you for your feedback, we will look into your feedback internally.

10/10 Excellent

Tanisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very understanding, due to my situation of having to rebook flights for myself and kids. I had to come later and they were very understanding and accommodating.
Stayed 3 nights in Feb 2024
Response from PM on 21 Feb 2024
Hello Tanisha, Thank you for the amazing review. It was a pleasure to assist you. We hope to see you soon.

2/10 Terrible

Ralph

Disliked: Cleanliness, staff & service, property conditions & facilities
You should warn your customers that even if you pay for your room in advance, the hotel will still hold 200$ on your credit card for incidentals…. Had I known that in advance I would have booked another hotel !
Stayed 1 night in Feb 2024
Response from PM on 21 Feb 2024
Hello Ralph, Thank you for your feedback, we will make sure to bold and highlight the notifications on the reservation email. So guest don't miss the deposit or other fees that are to be read before arriving.

10/10 Excellent

Shelita, Palmdale

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an accident in my room and the staff was quick to respond. This beautiful and wonderful hotel even upgraded my room and I appreciate it. I definitely recommend this hotel 😃
Stayed 2 nights in Feb 2024
Response from PM on 17 Feb 2024
Hello Shelita, It was our pleasure to assist you and our outmost honor to have you in our hotel. We hope to see you back soon.

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved the hotel. The only thing I didn’t like was that they wanted to charge a fee to hold our bags. That was a great disappointment!
Stayed 1 night in Feb 2024
Response from PM on 17 Feb 2024
Hello Julia,Thank you for your feedback, we will definitely pass along your recommendation to management.

8/10 Good

Jared M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from PM on 9 Feb 2024
Thank you for your review, we hope to see you back soon.

6/10 Okay

Algernon

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Very dated. Time for the owners to coin up and remodel, be modern again. It was not as good as I hoped.
Stayed 2 nights in Feb 2024
Response from PM on 6 Feb 2024
Thank you for your feedback, it will be passed along to management to further enhance our guest stay.

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy! I’m new to staying at hotels and it was very simple to check in and out! Definitely recommend!
Stayed 1 night in Feb 2024
Response from PM on 17 Feb 2024
Hello Joel, Thank you for your 5 star review, please keep us in mind for your next trip.

8/10 Good

Ross Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and hotel are great but the surrounding environment is unsafe and dirty.
Response from PM on 6 Feb 2024
Thank you for your kind words, thank you for understanding that we have no control of what the city has done to our streets, but we are glad you felt comfortable in our hotel. See you again soon.

4/10 Poor

ellen

Travelled with group
Disliked: Amenities, property conditions & facilities
they need to upgrade some of the rooms, the plumbing is horrible, no water pressure means drip showers frustrating!!
Stayed 3 nights in Jan 2024
Response from PM on 6 Feb 2024
Thank you for your feedback, we will work on your discomforts to help other future guest. Hope to see you again.

2/10 Terrible

Wes

Disliked: Cleanliness, staff & service
had a issue with using my business credit card for check in they wouldnt accept it because it had my company name on it not my personal name. and then they try to squeeze parking $35 a night extra no
Stayed 3 nights in Jan 2024
Response from PM on 6 Feb 2024
Thank you for your feedback, safety and security for our guest wellbeing is and will always be number our #1 priority. Sorry for the inconvenience.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PM on 6 Feb 2024
Thank you for your feedback, we hope you give us another try, we have a few surprises in March.

2/10 Terrible

Sadeq

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 2 nights in Jan 2024
Response from PM on 6 Feb 2024
We will look into what areas you refer to and will make any changes needed. Thank you for your feedback.

2/10 Terrible

Paula, Palos Heights

Disliked: Cleanliness, amenities, property conditions & facilities
I pulled up to the neighborhood it was totally nit safe. Homeless people so around the hotel exterior in tents; sleeping on ground with their grocery carts; people urinating in front of the hotel; graffiti and gang signs everywhere on streets; exterior of building looks NOTHING like pix on expedia. I paid twice as much to find a last minute nicer hotel in nicer area of Hollywood. Out of 1-10, this getting -10
Stayed 3 nights in Jan 2024
Response from PM on 6 Feb 2024
Thank you for your feedback, we will pass it along to make sure we keep on the city to improve on their side. So our guest can feel more comfortable.

10/10 Excellent

Brandy

Liked: Room comfort
Stayed 1 night in Jan 2024
Response from PM on 18 Jan 2024
We’re really glad that your stay and we look forward to having you with us again!

6/10 Okay

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from PM on 18 Jan 2024
We’re sorry to hear that we didn’t meet your expectations.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from PM on 18 Jan 2024
I really appreciate your review. we hope to see you when you are back in town.

10/10 Excellent

Sophia, Bronx

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PM on 18 Jan 2024
We really appreciate your feedback, look us up again on your next travel.

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
Outlets in the room did not work. The refrigerator and microwave did not work. 2/3 of lights did not work. The floorboards and doors were in need of a thorough cleaning.
Stayed 1 night in Jan 2024
Response from PM on 18 Jan 2024
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable bed and hot rooms
The woman who checked us in was great and very friendly. Of note: you have to call when you get there to be let in after a certain time. Grateful to have a secure parking lot to park in. They do charge extra to park, and that is not included in the room fee. It is cheaper than other locations tho. The rooms do not let you change the temperature below 70 and no fan in the room. So the room was very hot. The bed and the pillows were extremely hard and uncomfortable. TV had issues. The courtyard was beautiful and a great location for us as we were staying near by the Children's Hospital for an appt for my daughter.
Stayed 1 night in Jan 2024
Response from PM on 18 Jan 2024
Thank you for taking the time to share your experience. We’re currently making improvements to make sure we better our service for all our future guest. We appreciate your feedback.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PM on 18 Jan 2024
Thank you for your feedback, we hope we can do better next time around.

6/10 Okay

Jacqueline

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from PM on 18 Jan 2024
We're sorry to hear that you had a poor experience at our Hotel. We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case.