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Reviews of Reem Hotel

3 out of 5
Reem Hotel
50-51 Prince's Square, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 151 out of 977 reviews" "
Rating 8 - Good. 447 out of 977 reviews" "
Rating 6 - Okay. 241 out of 977 reviews" "
Rating 4 - Poor. 100 out of 977 reviews" "
Rating 2 - Terrible. 38 out of 977 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sonya, australia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice and central to everything and great breakfast each morning and friendly staff
Stayed 4 nights in Mar 2020
Response from suchi on 26 Apr 2020
Dear Guest, Thank you for your lovely review and I am so glad you enjoyed your stay with us. I look forward to welcoming you back at the Reem. Kind Regards, Suchi Agarwal General Manager Reem Hotel

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Hotel was great if you’re just looking for a place to sleep at night.
Stayed 3 nights in Mar 2020
Response from Luis Lopez Senior Receptionist on 10 Mar 2020
Thank you very much for your feedback. We are delighted that you had a good time staying with us. Warmest regards

10/10 Excellent

Gary, Saint John, NB, CAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent. Friendly, professional and helpful. Upon arrival there was a problem with the family room we had booked and without any discussion from us we were offered side by side rooms instead. With two older teenagers this made for an even better week. Small rooms by North American standards but met all of our expectations. Short walk to restaurants and subway. Would stay there again.
Stayed 7 nights in Feb 2020
Response from Luis Lopez Senior Receptionist on 10 Mar 2020
Dear Gary Thank you very much for your feedback. We are delighted that you had a good time staying with us. Our staff is very pleased with your kind words. Warmest regards

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Management team on 3 Mar 2020
Dear guest Thank you very much for your feedback. We hope to have you back in the future! Warmest regards

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff
Staff at The Reem Hotel couldn’t have been any more friendlier and made the stay really enjoyable! The bed was very comfortable and a nice treat after long days exploring the sites. The hotel was well located close to the underground and Hyde Park but was in a lovely quiet area. We will definitely be returning to this little gem.
Stayed 2 nights in Feb 2020
Response from Management team on 21 Feb 2020
Dear Tim Thank you very much for your feedback. We are delighted with your kind words and we will love to have you back in the future. Warmest regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and price, close to public transport
Stayed 1 night in Feb 2020
Response from Lori on 11 Feb 2020
Dear Guest, Thank you very much for your excellent feedback. It is a real pleasure for us to note you had a great stay at The Reem and we hope to see you back in the near future. Best Regards, Lori Head Receptionist

8/10 Good

Warner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one!
Great little place on a quiet, convenient street in big, noisy London.
Stayed 4 nights in Feb 2020
Response from Lori on 11 Feb 2020
Dear Warner, Thank you very much for your excellent feedback. It is a real pleasure for us to note that you had a great stay at The Reem and we hope to see you back in the near future. Best Regards, Lori Head Receptionist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Modern, clean, friendly staff, a great area and lots to see and do
Stayed 1 night in Jan 2020
Response from Lori on 1 Feb 2020
Dear Guest, Thank you very much for your excellent feedback. It is a real pleasure for us to note you had a great stay at The Reem and we hope to see you back in the near future. Best Regards, Lori Head Receptionist

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Lori on 1 Feb 2020
Dear Guest, Thank you for taking the time to rate your recent stay at The Reem. We are delighted with the score you gave us and we hope to see you again in the near future. Best Regards, Lori Head Receptionist

4/10 Poor

Debbie

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020
Response from Management team on 13 Jan 2020
Dear Debbie Thank you very much for your feedback.

6/10 Okay

Kerry

Travelled with family
Liked: Cleanliness, staff & service
Week end away!
My daughter and I stayed here for 2 nights over the weekend. Overall the stay was good. The restaurant staff were very friendly and welcoming as was the reception guy working the evening shift. Friday & Saturday night 3rd & 4th jan. The breakfast was also fine, the usual continental products which is both of our preferences so I have no complaints at all about the food. It was perfect for us both. The only complaint was the room. It was in the basement and right by the lift-so noisy!!! I’m a light sleeper so for me I had broken sleep all weekend which had a negative impact on our weekend away as I barely slept due to the lift being in constant use, however Saturday was not as bad as Friday. The room was also very small-but very, very clean! I would stay at The hotel again. It was situated in the perfect location but I would definitely find out our room location prior to paying and staying. Overall 7 out of 10
Stayed 2 nights in Jan 2020
Response from Management team on 13 Jan 2020
Dear Kerry Thank you very much for your feedback. We are delighted that you liked our staff and breakfast. We hope to get another chance to impress you. Warmest regards

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff near Kensington Gardens
This is a lovely hotel a short walk from Hyde Park and Kensington Gardens. The rooms are small and a bit cramped, but the staff, breakfast, and proximity make it well worth the very reasonable price. Dan came out to meet us when our Maps app got us to the wrong side of the building. He was extremely kind and helpful. Luis was our front desk man for the rest of our stay and is truly kind. We were allowed to store our luggage before we checked in and after we checked out so that we didn't have to carry it with us between hotels. We stayed at the Reem on Dec 30, checked out for Dec 31, and returned to stay Jan 1. I highly recommend this hotel. We would definitely stay there again.
Stayed 1 night in Dec 2019
Response from Management team on 6 Jan 2020
Dear Marc Thank you very much for your feedback. Dan and Luis are delighted with your kind words. We hope to have you back in the future. All the best

6/10 Okay

Verified traveller

Liked: Staff & service
Bedroom 24 very small for 2. Dark and poorly lit. Needs redecorating. Price did not reflect the room, Clean and pleasant otherwise,,Breakfast good , prefer hash browns , not available. Reception very helpful and polite.
Stayed 2 nights in Dec 2019
Response from Management team on 6 Jan 2020
Dear guest Thank you very much for your feedback. We are working very hard to improve our facilities and we are pleased that you found our staff very helpful and polite. Warmest regards

6/10 Okay

Rachel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Cleanliness disappointing
Good location and warm welcome, however, cleanliness not great, mould inside the kettle in the room and an ant was on the pastries at breakfast. Unfortunately we wouldn’t return.
Stayed 1 night in Dec 2019
Response from Lori on 29 Dec 2019
Dear Rachel, Thank you for your feedback. We are very sorry to hear that you left the hotel with this impression. This is not our usual high standard at all. In regards to the cleanliness, we will address your concerns with our housekeeping team. We hope you will give us another opportunity to welcome you back at The Reem in the near future. We wish you Happy New Year! Best Regards, Lori Head Receptionist

4/10 Poor

Claudia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Tired hotel in need of repair/refresh
Check in was ok. My daughter and I were placed in room 43. The first night it was dripping water in our room due to a leak from the roof. From the condition of the ceiling I don’t believe this was the first time it leaked. It was a rough first night. In the morning the staff first was hesitant to move us but after checking with management, we were changed to room 41. ur second night was pleasant enough. The 3rd evening when we returned to our room 2230 there wasn’t any electricity. When mentioning this to the evening staff I was informed that the lights on the 4th floor went out an hour prior and there was nothing to be done. The gentleman at the front desk, although friendly was not very handy nor helpful. Miraculously, the electricity on the 4th floor returned an hour later. The breakfast crew/cleaning staff were lovely but the hotel is showing it’s age and in need of repairs / refresh, especially the fourth floor!
Stayed 3 nights in Dec 2019
Response from Lori on 23 Dec 2019
Dear Claudia, Thank you for your feedback. We are very sorry to hear that you were disappointed with some aspects of your stay. We apologise for the maintenance problems caused. Now everything is fixed but we value your feedback and we see it as an opportunity to improve our services for our future guests. Thank you very much for your kind words regarding our breakfast staff. We hope to have the chance of welcoming you again to The Reem. We wish you Merry Christmas and Happy New Year! Best Regards, Lori Head Receptionist

4/10 Poor

Jennifer

Liked: Room comfort
It was okay...
The room is very small and compact but you do have all you need it’s just quite literally jammed into any available space. The bathroom is too small, you can just about squeeze into it and manoeuvre around the shower and toilet to get to the sink. The room and bathroom as a whole was also in need of some TLC. I wouldn’t bother going for breakfast, it was pretty poor. Very cramped room to eat in with poor quality food. There are lots of little cafes around where you can get something far nicer so I would do that. T
Stayed 2 nights in Dec 2019
Response from Lori on 14 Dec 2019
Dear Guest, Thank you for your review. We are sorry to hear that you were disappointed with some aspects of your stay but please be advised that our hotel have 3*** with continental breakfast. We hope you will give us another opportunity to welcome you back at the Reem in the near future. Best Regards, Lori Head Receptionist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was newly refurbished and air con was excellent
Stayed 1 night in May 2019
Response from Management team on 4 Dec 2019
Dear guest. Thank you very much for your feedback. We are working very hard to improve our facilities. We also hope to have you back in the future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Lovely place. Great location. Room as expected very clean and good facilities. Perfect breakfast and a very enjoyable stay.
Stayed 1 night in Nov 2019
Response from Management team on 4 Dec 2019
Dear guest. Thank you very much for your feedback. we are delighted with your kind words and we hope to have you back in the future. Best regards

6/10 Okay

Angus

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2019
Response from Management team on 4 Dec 2019
Dear guest. Thank you very much for your feedback. We hope you had a good time with us overall. Best regards

8/10 Good

John

Business traveller
Liked: Staff & service
Satisfactory for the price
Good value and location. Room could have been a little cleaner
Stayed 1 night in Nov 2019
Response from Lori on 23 Nov 2019
Dear John, Thank you for your feedback. We are delighted with the score you gave us and is a real pleasure for us to note you had a great stay at The Reem. Please be assured that your comments regarding the cleaning have been addressed to the relevant department. We hope to see you back in the near future. Best Regards, Lori Head Receptionist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at Reem. The staff were superb. Always helpful beyond measure and welcoming. The location was close to Bayswater or Queensway, which meant easy access across London. Room was perfect for a short stay.
Stayed 3 nights in Nov 2019
Response from Lori on 23 Nov 2019
Dear Guest, Thank you for your excellent feedback. We are delighted with the score you gave us and is a real pleasure for us to note you had a great stay at The Reem. We hope to see you back in the near future. Best Regards, Lori Head Receptionist

6/10 Okay

Verified traveller

Stayed 5 nights in Nov 2019
Response from Lori on 21 Nov 2019
Dear Guest, Thank you for taking the time to rate your recent stay with us. We hope to see you again at The Reem in the near future. Best Regards, Lori Head Receptionist

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The reem hotel was not so bad, it was just extremely small. If you staying with a party of 3 or more people, please look somewhere else, that room is only design for two people maximum. They did offered free breakfast, nothing superior but enough to hold you down for the morning. And keep in mind that location is about an hour away from LGW airport
Stayed 2 nights in Nov 2019
Response from Lori on 21 Nov 2019
Dear Guest, Thank you for your feedback. Unfortunately, our rooms are not very spacious, as our building is a Victorian one but we are working very hard to improve our facilities. We hope that you will give us another chance to welcome you back in the near future. Kind Regards, Lori Head Receptionist

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location was great and the place was clean. However, it was a really tiny room, the bathroom Was small and no privacy at all. the bed was uncomfortable,
Stayed 4 nights in Nov 2019
Response from Lori on 16 Nov 2019
Dear Guest, Thanks a lot for your feedback. Unfortunately, our rooms are not very spacious, as our building is a Victorian one but we are working very hard to improve our facilities. On the other hand, we are glad to hear that you found the location convenient and that the cleanliness of the hotel meets up to your expectation. We hope that you will give us another chance to welcome you back in the near future. Kind Regards, Lori Head Receptionist

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
Great location. Basement room is poor and noisy and right by the lift shaft
Stayed 1 night in Nov 2019
Response from Lori on 10 Nov 2019
Dear Guest, Thank you for feedback. Will definitely help us to improve our service quality. Being a Victorian period built we do have some rooms located in the basement as that is one of the characteristics of being a Victorian building. If you would have raised your concerns during your stay, we could have moved you to another room on a higher floor which would be more to your liking. On the other hand, we are glad to hear that you found the location convenient. We hope that you will give us another chance to welcome you back in the near future. Kind Regards, Lori Head Receptionist

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
too tight rooms, too many stairs, tight spaces, but nice bathroom but small
Stayed 2 nights in Oct 2019
Response from Lori on 25 Oct 2019
Dear Guest, Thank you for your feedback. Unfortunately, our rooms are not as big, as our building is a Victorian one but we are working very hard to improve our facilities. We can only hope that you change your mind and give us another opportunity to welcome you back. Best Regards, Lori Head Receptionist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Lori on 24 Oct 2019
Dear Guest, Thank you very much for your rating. We are delighted with the score you gave us and we hope to have you back in the future. Best Regards, Lori Head Receptionist

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Lori on 17 Oct 2019
Dear Guest, Thank you for your rating. We would appreciate if you had provided more information to know why you have been rated very low. Your feedback would help us to improve on our services. Kind Regards, Lori Head Receptionist

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Sorry but no. 8x8 is a prison cell not a triple room. Seriously, we had to take turns moving in the room it was so tiny. It doesn’t matter that this hotel has a (tiny) elevator and some London Hotels don’t even have that feature. Nothing can redeem this place from having the tiniest room ever.
Stayed 1 night in Oct 2019
Response from Lori on 23 Nov 2019
Dear Guest, Thank you for your feedback. We are sorry to hear that the room size did not meet up to your expectation on this occasion. Unfortunately, our rooms are not very spacious, as our building is a Victorian one but we are working very hard to improve our facilities. We hope that you will give us another chance to welcome you back in the near future. Kind Regards, Lori Head Receptionist

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Great, friendly service with clean rooms. Small rooms in older building
Stayed 1 night in Oct 2019
Response from Management team on 14 Oct 2019
Dear Guest Thank you very much for your feedback. We are glad that you had a great time with us and we hope to have you back in the future. We also are working very hard to improve our facilities. Warmest regards Management team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Rooms were much smaller than expected! And much smaller than the picture online
Stayed 2 nights in Oct 2019
Response from Lori on 10 Oct 2019
Dear Guest, Thank you for your feedback. Unfortunately, our rooms are not as big, as our building is a Victorian one but we are working very hard to improve our facilities. On the other hand, we are glad to hear that you found the location convenient. We are looking forward to welcoming you again in the near future. Kind Regards, Lori Head Receptionist

8/10 Good

GeorgeHanks, Lawrenceburg, KY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good, friendly staff, clean facilities, nice breakfast. Expect very small rooms
Stayed 1 night in Sep 2019
Response from Suchi on 27 Sep 2019
Dear Guest, Thank you for your feedback. I am so glad that you had a wonderful stay with us. We look forward to welcoming you again in the near future. Kind Regards, Suchi Agarwal General Manager Reem Hotel

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2019
Response from Suchi on 24 Sep 2019
Dear Guest, Thank you for your rating however I would appreciate if you had provided more information as to why we have been rated very low. Your feedback would help us to improve on our services. Kind Regards, Suchi Agarwal General Manager Reem Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2019
Response from Lori on 21 Sep 2019
Dear Guest, Thank you for taking the time to rate your recent stay with us. We hope to see you again at The Reem in the near future. Best Regards, Lori Head Receptionist

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We where in London for a short time and it was a good location for us Near Paddington Station Not has close to Eurostar as we thought
Stayed 3 nights in Sep 2019
Response from Lori on 21 Sep 2019
Dear Guest, Thank you for your feedback. We are glad to hear that you found the location of our hotel convenient. We hope to see you again at The Reem in the near future. Best Regards, Lori Head Receptionist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Pleasant stay in great location close to tube.
Pleasant hotel, very clean, but room was a bit on the small side. Internet, fairly good speed but prone to dropping out and showing limited access. Bed was very comfortable with a moderate size TV. The safe was located far too close to the floor making access to it very difficult. Also, instructions on how to operate the safe were printed far too small (font size) and virtually impossible to read - especially in low light. Upon arrival, we also found that the kettle in the room was broken. These problems however were quickly resolved by very friendly and helpful staff. Nice little hotel, but only good for short visits. Breakfast was plentiful.
Stayed 3 nights in Sep 2019
Response from Suchi on 16 Sep 2019
Dear Guest, Thank you for your review. I am so glad that you enjoyed your stay with us. I hope we will have the pleasure of welcoming you back at the Reem. Kind Regards, Suchi Agarwal General Manager Reem Hotel

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the bed was very bad and room was not good
Stayed 1 night in Aug 2019
Response from Suchi on 30 Aug 2019
Dear Guest, Thank you for your review. I am sorry to hear that the room did not meet up to your expectation on this occasion. Please be assured your comments has been taken on board. I can only hope that you change your mind and give us another opportunity to welcome you back. Kind Regards, Suchi Agarwal General Manager Reem Hotel

8/10 Good

GregFanning, Loveland Colorado

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and attentive. Good location easy access to transportation.
Stayed 5 nights in Aug 2019
Response from Lori on 28 Aug 2019
Dear Greg Fanning, Thank you for your feedback. We are happy to hear that you had a pleasant stay with us. We hope to see you again in the near future! Best Regards, Lori Senior Receptionist

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Lori on 17 Aug 2019
Dear Guest, Thank you for taking the time to rate your recent stay with us. We hope to see you again in the near future. Best Regards, Lori Senior Receptionist

8/10 Good

Sarah

Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Suchi on 26 Jul 2019
Dear Guest, Thank you for rating us 5 out of 5. I am glad that you have enjoyed your stay with us and hope we will have the pleasure of welcoming you back at the Reem. Kind Regards, Suchi Agarwal General Manager Reem Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent, very friendly and super helpful. While the room was quite small it was clean and good value for money. Breakfast included is also good.
Stayed 3 nights in Jul 2019
Response from Lori on 24 Jul 2019
Dear Guest, Thank you for your excellent feedback. We are happy to know that you enjoyed your stay at The Reem and to hear that you liked the room and you were pleased with our breakfast and our staff. We hope to see you again in the future! Best Regards, Lori Senior Receptionist

10/10 Excellent

Mum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently close to tube stations & bus stops including Big Bus hop-on-hop-off... a short walk to Kensington Palace! Nice quiet area. Very nice staff! Breakfast was very good even though it was the same foods every. I am a 1-cup-of-coffee-a-day type of person, so I asked one of the ladies on our first morning, that I only need a cup instead of a whole pot that they give each table, and for the next 7 mornings, they had my coffee ready before I ask for it! So very nice! Our room was always kept so clean; it was small but we were out all day so it didn’t bother us.. my child stayed in a hotel that was over £250/ night and his room wasn’t much bigger than ours. There’s no air conditioning but it wasn’t bad coz we left the window open and had the fan going. This is also common in London. We did have a leak in the shower, reported it, got fixed, but started again. We did find a way to keep it from leaking.
Stayed 8 nights in Jul 2019
Response from Suchi Agarwal on 26 Jul 2019
Dear Guest, Thank you so much for your lovely feedback. I am so glad that you had a pleasant stay with us and hope we will have the pleasure of welcoming you back soon. Kind Regards, Suchi Agarwal General Manager Reem Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and location. As advertised. Small but comfortable room.
Stayed 3 nights in Jul 2019
Response from Suchi Agarwal on 19 Jul 2019
Dear Guest, Thank you for your feedback. I am glad that you the hotel standards met to your expectation. I hope we will have the pleasure of welcoming you again at the Reem in the near future. Kind Regards, Suchi Agarwal General Manager Reem Hotel

6/10 Okay

kautilya

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Suchi on 18 Jul 2019
Dear Guest, Thank you for your rating. I hope we will have the pleasure of welcoming you back at the Reem Hotel. Kind Regards, Suchi Agarwal General Manager Reem Hotel

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Way too small. Very very very small & cramped room.
Stayed 7 nights in Jul 2019
Response from Lori on 17 Jul 2019
Dear Guest, We are sorry to hear that the room size did not meet up to your expectation. We hope to have the chance to welcome you again to The Reem. Best Regards, Lori Senior Receptionist

4/10 Poor

Lu, Lublin

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Reem hotel is at very good location, and the service from the workers are friendly. But, the poor connecting of internet is terrible and not good for travelers. We all need the Wi-Fi to communicate outside. It is highly recommend to change well system of router.
Stayed 10 nights in Jul 2019
Response from Lori on 17 Jul 2019
Dear Lu, Thank you for taking the time to review your recent stay with us. We are sorry to hear that you had issues with the wifi. We only wish you would have informed us about this during your stay. We would have shown you a different room and investigate the wifi issue. On the other hand, we are glad to hear you were pleased with our staff and the location of our hotel. We only hope you will give us another chance of welcoming you again to the Reem to better your recent stay. Best regards, Lori Senior Receptionist

8/10 Good

Asaf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel.
Great location. Service at checkin great. Breakfast was busy but no issues.
Stayed 2 nights in Jul 2019
Response from Suchi on 16 Jul 2019
Dear Guest, Thank you for your lovely review. I am so glad that you had a pleasant stay with us. I hope you will give us another opportunity to welcome you back. Kind Regards, Suchi Agarwal General Manager Reem Hotel

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Liked that it was close to stores and tube. Older hotel didnt like the cramped rm, no place to put clothes or bags,also very hot even though we had fan and window open at night. made for a very cluttered rm, the breakfast was excelent, staff in breakfast rm were very nice and couldnt do enough for you. We got told to check at reception and they would show us larger rm but guy there wasnt very helpful, seemed like it was to much trouble so i just walked away.
Stayed 5 nights in Jul 2019
Response from Suchi on 16 Jul 2019
Dear Guest, Thank you for your feedback. I am sorry to hear that the room size did not meet your expectation. I a more positive note I am glad that you found the team helpful and friendly. I hope you will give us another opportunity to welcome you back at the Reem. Kind Regards, Suchi Agarwal General Manager Reem Hotel

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from lori on 14 Jul 2019
Dear Guest, Thank you for taking the time to rate us. We hope to have the chance of welcoming you again to the Reem to better your recent stay with us. Best regards, Lori Senior Receptionist