Double Room With Window | Egyptian cotton sheets, premium bedding, in-room safe

Reviews of Maitrise Hotel Maida Vale

3 out of 5
Maitrise Hotel Maida Vale
Kilburn High Road,53-59, London, England

Reviews

6.8
Rating 10 - Excellent. 168 out of 1003 reviews" "
Rating 8 - Good. 364 out of 1003 reviews" "
Rating 6 - Okay. 233 out of 1003 reviews" "
Rating 4 - Poor. 121 out of 1003 reviews" "
Rating 2 - Terrible. 117 out of 1003 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Aleksis

Disliked: Cleanliness, amenities, property conditions & facilities
The restaurant is no longer (was it ever?) part of the hotel. The room with a window is down steps past laundry and looks out at a brick wall. The flat screen TV was attached in a fairly rudimentary way to the wall. There was no tea in the room - just coffee. The bed was fine.
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 6 Mar 2024
Dear Aleksis, Thank you for your review. The restaurant is still very much a part of the hotel and all guests can enjoy a 15% discount off of Chaiiwala products. We had a temporary issue with our tea bag supplier due to a national shortage. This has now been fixed. In the meantime, we were offering guests open teabags (as in not individually wrapped) but these were only available at reception due to hygiene reasons. I am very sorry you were not informed about this.

2/10 Terrible

Wyndham

Stayed 1 night in Feb 2024

8/10 Good

Kaivan

Liked: Cleanliness, staff & service
Convenient
Stayed 2 nights in Feb 2024
Response from Reception Team on 20 Feb 2024
Thank you for your review. We hope to welcome you back at the hotel in the future.

8/10 Good

antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Reception Team on 20 Feb 2024
Thank you for your review. We hope to welcome you back at the hotel in the future.

2/10 Terrible

Grace

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Felt so unsafe, was so dirty and a woman had access to our door and let herself in whilst we were getting ready. no point in even getting a window room as the windows are boarded off due to the area being unsafe
Response from Joseph on 3 Jan 2024
Dear Grace,This is disappointing to read and I apologise for the experience caused. I have spoken with the housekeeping team and reminded them to knock three times before entering a bedroom. I believe you have left some curling tongs at the hotel. Please contact us if you would like these sent back to you. Best wishes, Joseph

6/10 Okay

Natalie

Disliked: Room comfort
Not too bad
Overall it was an ok stay, bathroom had a horrible sewer smell and there was a dirty cup on the bin in there when we got in the room and there were also hairs in the shower tray. The bed wasn’t very comfortable and the cushion was rock hard.
Stayed 1 night in Dec 2023
Response from Joseph on 2 Jan 2024
Dear Natalie, Thank you for your feedback. This has been shared with the housekeeping team and I will endeavour to ensure measures are taken to make immediate improvements. Yours sincerely, Joseph

8/10 Good

Aine

Stayed 3 nights in Nov 2023
Response from Maitrise Hotel on 2 Jan 2024
Dear Aine, Thank you for your rating. Best wishes, The Maitrise Hotel Team

4/10 Poor

Kaisha

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Hotel was disappointing, three pillows on a double bed then told there are no extra pillows. Sink was blocked and when I reported it I was told that the maintenance guy would be there later on?! Hotel room was smelly and smelt like drains. It appeared that staff are aware of the low budget dirty hotel however they were polite and accommodating.
Stayed 2 nights in Nov 2023
Response from Maitrise Hotel on 15 Nov 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards, Maitrise Hotel

6/10 Okay

John

Travelled with partner
Liked: Staff & service, amenities
night 1 no air conditioning & no hot water either, Day 2 moved us to another room which was smaller , complained and was finally granted another more compatible room.
Stayed 3 nights in Oct 2023
Response from Maitrise Hotel on 5 Nov 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you

6/10 Okay

Nick

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Maitrise Hotel on 5 Nov 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

2/10 Terrible

Kayah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS
This is the 3rd time i’ve stayed here and this was by far the worst. You walk into the reception to an overwhelming smell of urine, i’m guessing there is a toilet nearby. The shower was dirty, the tv channels kept changing by itself. The bed was so hard and uncomfortable to sleep on, the tap in the bathroom was loose and felt like it was gonna fall off the counter at anytime. The receptionist who checked me in, helped herself into my room while i was undressed When i confronted the manager he was not very receptive of my concerns, said he would speak to her and walked off. I asked for a call back with an explanation which has not happened. The hotel is also not answering the phone to me.
Stayed 1 night in Oct 2023
Response from Maitrise Hotel on 5 Nov 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mould
I’m sure all the rooms are not like this but ours smelt like damp mould. There was mould all around the room and window would not open to get fresh air. I attempted to email to sort this out however no reply.
Stayed 1 night in Oct 2023
Response from Maitrise Hotel on 24 Oct 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

4/10 Poor

Chris

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Maitrise Hotel on 24 Oct 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Wouldnt go back
The entrance to the hotel was nice and welcoming. We were on the basement floor which was dark and dreary, and very very loud. Room condition overall okay, many dings and marks in the walls and furniture. Needs a lick of paint. Walls extremely thin can hear next door make a cup of tea. Bathroom lights very dark. 2 lights did not work, one flashed like in a bloody rave. Flush very weak had to press it a few times to flush anything. Shower was nice but the shower screen did nothing and flooded the room. Mattresses are comfortable however only get one, very very thin pillow so not comfortable. During the night every night there was a constant beeping/ringing coming from outside the room somewhere, maybe above, sounded as if a fire door or something was left open so the beeping was to alarm, but it never stopped. Terrible
Stayed 3 nights in Oct 2023
Response from Maitrise Hotel on 24 Oct 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

4/10 Poor

Alicja

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Our room was dirty, toilet seat was loose, shower tray was dirty, tower rail was very dusty, floor was uneven and a trip hazard, only two pillows on the bed for two adults, dead spider on the wall, room generally not clean, air con was not working and we were unable to open the window- Room was extremely hot at night.
Stayed 1 night in Oct 2023
Response from Maitrise Hotel on 17 Oct 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you better in the future! Kind regards, Maitrise Hotel

6/10 Okay

kerstina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was an average hotel, would call it more of.a budget hotel. Needed a bit of a tidy up, our room still had confetti from a party or something on the floor. The bedding had holes in it, bedding was more of a single quilt on a double bed. We complained twice but nothing was done.
Stayed 7 nights in Oct 2023
Response from Maitrise Hotel on 17 Oct 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you better in the future! Kind regards, Maitrise Hotel

2/10 Terrible

Daniel

Stayed 2 nights in Oct 2023
Response from Maitrise Hotel on 17 Oct 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you better in the future! Kind regards, Maitrise Hotel

4/10 Poor

Shelagh

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Not an enjoyable stay to say the least
When arriving at the hotel, i was told that my payment had already been taken out of my account. I did not authorise this, as i was intending to pay cash when i arrived. My friend and i were given two rooms, one on the fourth floor one on the 1st. Not what we wanted. The room.131 was practically impossible to find. No signs to help. My room 404 had not been cleaned properly as the shower plug was jammed (and i mean jammed) with long hair. And made me feel sick. We had a smoke alarm.go off where someone had been smoking. So all in all this was the worse experience i have had booking with your company.
Stayed 1 night in Oct 2023
Response from Maitrise Hotel on 24 Oct 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
Easy check in and check out, for an affordable price the stay was very adequate. No frills - but I got what I expected.
Stayed 2 nights in Oct 2023
Response from Maitrise Hotel on 6 Oct 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you better in the future! Kind regards, Maitrise Hotel

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This is not a 4 Star Hotel. Be warned
My stay at the Maitrise was not a good experience. Firstly, when I arrived I had to wait 5-6 minutes before anyone appeared at the reception desk. When I made a comment, the young lady started to argue about the time and was insistent it was only 2 minutes. That’s not the point. I shouldn’t have to wait. On check out( 7.58am the following day) there was again no one on reception. The room I was allocated (115) was very scruffy with a lot of marks on the walls, marks on the bathroom mirror and the toilet wasn’t cleaned properly with dried urine stains on the toilet basin. The light switches by the bedside don’t work, and to switch them off you have to get out of bed, which seems to defeat the objective To add insult to injury, the full amount was taken from my credit card on the 15th September and a further £123.30 taken on the day of departure (21/9) . I have queried this second amount as it is unlawful for this payment to have been taken and Hotels.com contacted The Maiteise only to be told by the manager that it hasn’t been taken (I have illustrated the payment through my credit card bill). Overall, for the amount paid, the experience was really poor. I am not sure how the Maitrise Hotel has achieved a 4 Star status as it really doesn't represent the condition of the rooms or the service offered
Stayed 2 nights in Sep 2023
Response from Maitrise Hotel on 27 Sep 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,Maitrise Hotel

6/10 Okay

Ramone

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location. Good price
The hotel was kelt very clean . the air conditioner was not very good my room was hot . also there were fleas in the room. I saw a small black bug jump from the bathroom floor and was on my chest waking up. I got bites on my throat and ears as i coverd my whole body in a track suit amd long socks and my hear was exposed. I work in pest control and just was staying to sleepmand head out early each mornong of my stay so the accompadations were perfect and the location to transit and where i needed to be in the city was ideal. The front desk was kind and and made check in and out very easy. Hotel was very clean and was very affordable.
Stayed 3 nights in Sep 2023
Response from Maitrise Hotel on 25 Sep 2023
Dear guest, Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future! Kind regards,Maitrise Hotel

6/10 Okay

Adam, Las Vegas

The location was great. The staff were helpful. There was a loud noise in my room all night. It sounded like the drains or AC unit. The noise was very loud.
Stayed 3 nights in Sep 2023
Response from Maitrise Hotel on 9 Sep 2023
Dear Guest,we appreciate your feedback regarding your recent stay at our hotel. we are committed to enhancing the overall guest experience. we hope you will consider staying with us again in the future, allowing us the opportunity to demonstrate the improvements we have made based on your valuable insights.Thank you for understanding and sharing your thoughts with us.Warm Regards,Maitrise Hotel

8/10 Good

Charlotte

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maitrise Hotel on 29 Aug 2023
Thank you for your review!!!

2/10 Terrible

Ling

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A particular staff in the evening shift would not change the room that had problem allowing me stay at a smelly room for 5 days. If it were not the short circuit issue in the room on the last day, I wouldn’t be changed to a more airy room at the same floor. The remaining of the staff, mainly female staffs were very nice, including the cleaning ladies. However my overall stay was ruined by this evening staff who was rude and lazy.
Stayed 6 nights in Aug 2023
Response from Maitrise Hotel on 24 Aug 2023
Dear guest,Thank you very much for taking the time to share your review. Your feedback is valuable to us and helps us improve our services. We look forward to serving you even better in the future!Kind regards,Maitrise Hotel

6/10 Okay

Verified traveller

Disliked: Amenities
Hotel was average at best. Not in the best area.
Stayed 3 nights in Aug 2023
Response from Maitrise Hotel on 10 Aug 2023
Thank you for your review!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Standard of the room not 4 star unfortunately.
I do feel the room was not to the standard that I would have expected from a hotel of this calibre. There were marks on most of the walls and bathroom door, the bathroom had excess limescale throughout especially in the shower cubicle, there was a big stain on the carpet as you entered the room and overall the room was lacking in cleanliness and not to the expected standard I would have expected from a 4 star establishment.
Stayed 1 night in Aug 2023
Response from Maitrise Hotel on 7 Aug 2023
Thank you for your review, we are sorry to hear the room was not up to your standards, and we have addressed this with the staff and maintenance team. Thank you for letting us know.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not the best
I accidentally booked single room for 1 person. Luckily when we got there and I was informed they had a superior king room available which was an extra £45 which was my fault. Unfortunately if this was one of their best room the others must be terrible. Very small and cramped with no way of opening any windows for some fresh air.
Stayed 1 night in Aug 2023
Response from Maitrise Hotel on 7 Aug 2023
Thank you for your review, we are sorry to hear the room was too small for you. We hope we can make it up to you in the future.

8/10 Good

Christopher

Stayed 1 night in Jul 2023
Response from Maitrise Hotel on 2 Aug 2023
Thank you for your review!

10/10 Excellent

Sekou

Liked: Cleanliness, staff & service
Room was very clean and the property was well maintained
Stayed 1 night in Jul 2023
Response from Maitrise Hotel on 17 Jul 2023
Thank you for your review!

2/10 Terrible

Rick

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
One member of staff was very rude to me on arrival. Hotel smells, due to being unable to open windows for fresh air. Cleaner's did not clean the room any of the days of our stay, only topped up coffee and sugar supply, and just left some clean towels on the un-made bed. Room was stuffy as unable to open window, I paid extra for a room with a window, just to find that I couldn't open it for fresh air.
Stayed 3 nights in Jul 2023
Response from Maitrise Hotel on 10 Jul 2023
Dear Guest,We are very sorry to hear that you did not enjoy your stay, please do not hesitate to contact us via email or by phone to discuss these points with you. Again we are very sorry for your stay, we really hope we can make it up to you.

6/10 Okay

Christopher, Camperdown

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Maitrise Hotel on 2 Sep 2023
Thank you for your review.

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed at your hotel Saturday 1st July room number and had the following issues. We checked in at 3.30pm to be told by reception we had to wait for our room to be ready, (which should have been ready at 2pm) When we eventually went up to the room we noticed initially only 1 pillow per person, we requested an additional pillow each at reception as we went out, which they agreed to do but upon our return at 9.30pm this request hadn't been actioned and reception was unmanned. We also had the following issues upon our return, but as mentioned previously there was no one at reception to report the issues to. 1 - Fuse Box cracked and hanging off wall (illegal) 2- Door didn't close quickly enough to meet fire regulations (illegal) 3- Shower wheels missing on runners, and runners not in groove so unable to close doors and use shower. 4- Curtains on window on different rails so didn't meet letting the light in 5- Bedside lamp missing bulb so unusable 6- No bedside table 7- cracked wall 8- Dirty and missing grout in shower and bathroom 9- Shower has limescale, not cleaned properly 10 - Dirty marks on linen. 11. Toilet door and frame rotten at base. 12. Toilet very high, was on tiptoes to use We decided not to use your restaurant in the morning as we were worried the standard would be as awful as the room. When we left again there was no manager present to report the issues too. In our opinion this hotel is not 2 star let alone 4 star advertised by yourselves and the
Stayed 1 night in Jul 2023
Response from Maitrise Hotel on 10 Jul 2023
Dear Guest,We are very sorry that you did not enjoy your stay, please do not hesitate to email us or contact us by phone about these issues. I can assure you that they are already being looked into.

8/10 Good

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Maitrise Hotel on 10 Jul 2023
Thank you for your review

8/10 Good

Peter

Liked: Cleanliness
Suited the purpose. clean room although I suspect someone had been smoking in it. comfortable bed. good shower. No complaints
Stayed 2 nights in Jun 2023
Response from Maitrise Hotel on 7 Jul 2023
Dear Guest,Thank you for your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel, Excellent Price... Perfect.
Lovely hotel, comfortable, clean, modern and superb value for money. Will definitely be staying again.
Stayed 1 night in Jul 2023
Response from Maitrise Hotel on 5 Jul 2023
Thank you for your feedback! We are very glad to hear you enjoyed your stay with us and we hope to welcome you back again soon!

6/10 Okay

John

Business traveller
Liked: Staff & service
Not a 4* hotel at all but staff were great and really friendly and helpful
Stayed 1 night in Jun 2023
Response from Maitrise Hotel on 28 Jun 2023
Dear guest,Thank you for sharing your feedback about your experience at our hotel. We appreciate your kind words about our staff being friendly and helpful. We take all comments into consideration and will strive to improve our services.Best regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t stay here unless you are desperate
Good location but other than that wouldn’t recommend. Staff quite abrupt. Room tiny. Drawers broken. Fridge broken and unplugged with loads of water in bottom. Not even enough floor place to put tiny suitcase on floor. No bathroom toiletries other than tiny hand soap. Sink plug broken and tap very wobbly. No hand towel. One tiny thin pillow per person. Asked reception for another told yes no problem but no pillow appeared. Bathroom window locked shut. Air con broken. Hotel also had very peculiar stinky smell. Glad we were barely in the room and just literally needed a bed for the night
Stayed 1 night in Jun 2023
Response from Maitrise Hotel on 26 Jun 2023
Dear Guest,We are thankful for your feedback, and we are very sorry that our hotel did not supply you with a pillow and that the bathroom soaps were too small. You should of had shampoo and conditioner in your room but I can understand that you did not and we are very sorry for this. Kind Regards,Maitrise Hotel

2/10 Terrible

Sally

Stayed 1 night in Jun 2023
Response from Maitrise Hotels on 26 Jun 2023
Thank you for your review.

8/10 Good

Petr

Business traveller
Liked: Cleanliness, staff & service
Got a very small room, otherwise very nice hotel with a gym and Chaiiwala attached, strong wifi signal which covers the hotel and both outside facilities
Stayed 2 nights in Jun 2023
Response from Maitrise Hotel on 26 Jun 2023
Dear Guest,Thank you for your review!.Kind Regards,Maitrise Hotel

8/10 Good

Claire

Stayed 1 night in Jun 2023
Response from Maitrise Hotels on 20 Jun 2023
Dear Guest,Thanks for kind words, hope to see you again soon

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Maitrise Hotels on 9 Jun 2023
Thank you for your review!

8/10 Good

Joshua

Liked: Cleanliness, staff & service
The staff was super helpful. When I hadn’t slept in 20 hours and needed to check in early the desk clerk didn’t flinch even though it was still 30 minutes from early check in. When it became apparent that evening that the a/c was not working and it was blazing hot like a sauna in there. The clerk did not hesitate to explore every avenue, eventually moving me to a different room that was fantastic.
Response from Maitrise Hotels on 28 May 2023
Dear Joshua,Thank you for taking the time to leave us your kind and thoughtful review. Your comfort is our upmost concern and we're very pleased that you appreciated our staff. Guests such as yourself are a real pleasure to meet and we truly do hope that we can host you again in our property in the future.Kind Regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Only stay here if absolutely necessary.
Bad smell in the room which was similar to body odour and what looked like poo smudged on the wall beside the toilet. The room was incredibly small with no wadrobe to hang up clothes in.
Stayed 4 nights in May 2023
Response from Maitrise Hotels on 27 May 2023
Dear Guest,We're very concerned about what your feedback, could you please respond to us with your room number so that we can investigate?

6/10 Okay

Christopher

Travelled with group
Met our needs
It does what it says on the tin - had what we needed
Stayed 2 nights in May 2023
Response from Maitrise Hotels on 23 May 2023
Thank you for your review!

6/10 Okay

Wayne

Stayed 1 night in May 2023
Response from Maitrise Hotels on 12 Jun 2023
Thank you for your review, it is very appreciated!

8/10 Good

JAMIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very local Linked to restaurant and gym
Stayed 1 night in May 2023
Response from Maitrise Hotels on 17 May 2023
Dear Jamie, We would like to thank you for your kind review. We highly appreciate it and hope to be able to host you again soon.Best Regards

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the hotel was well organized. There is not many food options around though. Only an Indian place in the lobby. The hotel has lots of transportation options with the Tube, buses and overground all a 5 minute walk. Other than that, totally recommend!
Stayed 4 nights in May 2023
Response from Maitrise Hotel on 16 May 2023
Dear Guest,Thank you so much for your positive feedback we are so glad to hear that you enjoyed your stay. We hope you enjoyed London aswell and we hope we can welcome you back again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Good basic room/not a bad location
Mine was a pure "bed for the night" stay. Easy to get to - tube station was a quick 4 minute walk away. Despite looking over Kilburn High Road the room was quiet. Was clean - despite being fully functional (good shower), the bathroom could have done with some TLC (sink tap was loose/shower door was not connected properly). But I would stay there again.
Stayed 2 nights in May 2023
Response from Maitrise Hotels on 8 May 2023
Im sorry to hear you had some issues during your stay. Our maintenance team was not aware of these issues, and we can now let them know so these issues do not happen again in the future. Thank you for taking the time to share your feedback, we hope you had a good rest of your stay with us and we hope you enjoyed London, we hope to welcome you back again soon!

8/10 Good

vivienne

Stayed 1 night in May 2023
Response from Maitrise Hotels on 8 May 2023
Thank you for your feedback!

6/10 Okay

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Maitrise Hotels on 24 May 2023
Dear Guest,Thank you for reviewing your stay with us. If there's anything specific you wish to inform us about so we can improve our services, please let us know!Best Regards,