Double Room, Ensuite (Adelaide)

Reviews of Kings Boutique Hotel

3.5 out of 5
Kings Boutique Hotel
77 Hampstead High Street, London, England

Reviews

6.6
Rating 10 - Excellent. 41 out of 210 reviews" "
Rating 8 - Good. 64 out of 210 reviews" "
Rating 6 - Okay. 37 out of 210 reviews" "
Rating 4 - Poor. 36 out of 210 reviews" "
Rating 2 - Terrible. 32 out of 210 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

BRIAN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room at the King's Boutique hoping to get close to a town that I enjoy. A unique property in situated in the center of Hampstead. You cannot check in early. Staff is not available. The rooms are nicely decorated and there is a view of the historic Hampstead High street. Unfortunately there is a "crepe war" going on with TWO competing businesses that are in very close proximity to the King Edward IV Pub / Kings Boutique. The awning for one of those crepe stalls is DIRECTLY below the windows to the room I was supposed to occupy. I found the sickly sweet smell of French pancakes overwhelming, but I checked out the heating and the plumbing before I was offered another room. The ordinarily pleasant smell is almost toxic is concentrations that come up from TWO creperies. It will bring tears to your eyes and a twist to your gut. There was no heat in the two rooms I was offered. There is hot water, but it's almost impossible to get the controls right - I checked - stone cold or boiling hot was the final straw that had me begging to cancel. These rooms are unfit for habitation and "the building is three hundred years old" is not a legitimate excuse for the suffering that comes with a holiday to this location. I WAS NOT ALLOWED A REFUND FOR MY THE FIRST NIGHT. Business is business and staff is combative, unyielding, confrontational and rude. DON'T DO IT. There are better options and niceR people who deserve your business. All nearby, too.
Stayed 4 nights in Jan 2024

2/10 Terrible

Johan

Stayed 2 nights in Nov 2023

10/10 Excellent

JIMMY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its accessible and quiet and needed to be able to upgrade the TV channels.
Stayed 1 night in Nov 2023

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catherine room.
The room Catherine we stayed in was very clean and comfortable and convenient for us. if I was picky I would say the en-suite is very small and you may struggle if you are a large individual, also the telly was not working correctly but this we did not mind as we were not in the room for any length of time.
Stayed 1 night in Oct 2023

4/10 Poor

Peter

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Sandra, Eynsham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for our needs. Wonderful location, the mattress is a bit past its best but what a fabulous place. We especially enjoyed returning from our evening out to the huge singsong taking place in the bar. Obviously a very popular venue and we look forward to returning
Stayed 1 night in Sep 2023

2/10 Terrible

Melanie

Stayed 1 night in Sep 2023

8/10 Good

Karen

The room smelt very strongly of something unpleasant. The staff could have offered more info about wifi and checking out procedure.
Stayed 2 nights in Sep 2023

2/10 Terrible

Ionescu

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty place, the smell from the kitchen got inside the room ( burger). The towels were dirty, the blanket had no cover. Lots of spider webs, the widow was terrible dirty , in the bath there was mould. Everything looked like an improvisation.Wouldn t recomand, sorry. The only good thing is that the subway station is very close.
Stayed 1 night in Aug 2023

4/10 Poor

Tara

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
A very shabby room above a noisy pub. Not worth £115 a night! The shower was freezing cold - I complained and was told that they didn't know about the fault. This is not true - look at the other reviews on Expedia - other guests have complained also!! I would have at least expected a small refund for the cold shower! Nothing! Barely an apology! Don't come here - there are better, cleaner rooms for the same price in the area - and with hot showers and more considerate staff! :( :( :(
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

chesley

Stayed 1 night in Dec 2022

4/10 Poor

Anita

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t expect too much, carpet in room wet, kettle dirty, shower was uncontrollable ( scald or freeze mode). Staff friendly enough and location great. The room we were in needs a refurb.
Stayed 1 night in Apr 2023

10/10 Excellent

JENNIFER

Stayed 1 night in Mar 2023

8/10 Good

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room above a lovely little pub. Clean and comfortable room however the shower wasn’t good at all, freezing cold then boiling hot. Apart from this perfect for a short stay and very close to tube station
Stayed 2 nights in Feb 2023

10/10 Excellent

Peter

Stayed 1 night in Feb 2023

8/10 Good

John

Stayed 1 night in Jan 2023

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in centre of Hampstead village. Atmospheric and historical pub below, lovely room with the best view of the High Street

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

dawn

Stayed 1 night in Nov 2022

8/10 Good

Gareth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only complaint was the water power from the shower. Everything else great and the pub below was great
Stayed 1 night in Oct 2022

10/10 Excellent

ww

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice clean room with friendly staff, quiet at night and hotel only 2 minute walk from Hampstead Tube
Stayed 1 night in Oct 2022

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Kevan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Would definitely stay here again
Stayed 1 night in Aug 2022

10/10 Excellent

Tiffany

Stayed 5 nights in Aug 2022

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Christopher

Stayed 3 nights in Jul 2022

10/10 Excellent

Christopher, Philadelphia

Liked: Cleanliness, amenities, property conditions & facilities
Room above the last pub on Hampstead High Street. Fun pub with great atmosphere. I got to meet people and enjoy their company. Surprisingly I didn't find the noise from pub impinged on my stay at all. The room was a little cramped, particularly the bathroom, so that I was glad that I was traveling alone. Overall, great value for money and absolutely the best location.
Stayed 2 nights in Jul 2022

10/10 Excellent

joe

Stayed 1 night in Jul 2022

10/10 Excellent

Grace

Stayed 1 night in Jul 2022

8/10 Good

Nick

Liked: Cleanliness, staff & service, room comfort
Nice stay in a great area.
Good experience. Rooms are above a pub, clean and bed comfortable. Host was a nice guy, even though we arrived around 23:30. Luckily the pub was still open. Bit noisy when the punters left, but no problem.
Stayed 1 night in Jun 2022

8/10 Good

ronnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Bit of a shambles
Bit of a shambles really. Checkin took 2 girls who eventually gave us our keys between serving drinks behind the bar - not normally an issue but with lots of bags and suits we were carrying all crammed in to a small crowded bar we were in the way to say the least. Room is much smaller than expected by the pics, and show took ages to get hot and when it did, I found myself standing lathered up with soap suds for the hot water to run out and had to finish in freezing cold water. 1st and last visit - only real plus was the small balcony and the atmosphere in the bar later in the evening.
Stayed 1 night in Jan 2022

8/10 Good

Raman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a pub like they used to be and has rooms
It's a pub with rooms, its basic but charming, the pub is a popular all are welcome kind of spot, great location for enjoying Hampstead.
Stayed 1 night in Dec 2021

8/10 Good

Angelo Kourosh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
Stayed in this hotel on a 4 night stay Such a lovely place The hotel has real character The room was lovely and big we even had a balcony The pub downstairs is cosy and all the staff are really helpful We went out in the day and our room was cleaned and replenished Most defintly going back Absolute gem of a hotel
Stayed 4 nights in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
worse hotel I have ever stayed in
booked online, had confirmation but on arrival they were unable to process card payments as there card machines were not working. they expected me to get cash out from a card machine using my credit card! (only ever travel with credit cards not debit cards) no working wifi lights buzzed and switches faulty in the room and had to be pressed multiply times before working, tiny rooms, - including a toilet so small that you could rest your face against the opposite wall whilst sitting on it,! Not a hotel but more pub/bar with some rooms , it is very Loud pub directly under you that you have to walk through to get to the rooms. Music and singing vibrating through the floor, until 11pm! then everyone hanging around outside smoking and loud chatting well into the night. not a quiet nice place to rest. Extremely disappointed and waste of money left the room at 6am after a restless night as didn't want to be there a moment longer. No checkout just an empty pub in the dark!
Stayed 1 night in Jan 2020

4/10 Poor

Esperanza

Travelled with family
Disliked: Staff & service, property conditions & facilities
Sincerity makes the very least person to be of mor
On arrival and departure nobody requested any ID proof therefore anybody can just pop in and say they’ve got a room booked and someone will take them to a room. Main disappointment for us was that they treat customers as if we were idiots. We booked the room called Adelaide and instead they put us in the one next to it called Elizabeth. On our request to be put in the right one their excuse was that the bathroom was out of order and therefore room not available. What a pathetic lie and how hypocrite, the room was next to ours and we could hear someone in, we knock on the door and the guests told us there was nothing wrong with the toilet or bathroom. We decided not to ruined our time in Hampstead as we only booked one night. We will never use this place again because ”The only thing worse than a liar is a liar that's also a hypocrite! Sincerity makes the very least person to be of more value than the most talented hypocrite”. Sincerity Is something you do not get at this place.
Stayed 1 night in Oct 2019

8/10 Good

Phil

Excellent location, charming setting
Charming hotel above a pub. Only access tot the room is through the pub itself, and the door leading to the stairs is behind a table (I had to ask the people to move when I wanted to go up). The room itself was quiet and comfortable, but very basic. Tiny but adequate bathroom (no place to hang or place things). Fantastic location and good price.
Stayed 1 night in Oct 2019

2/10 Terrible

Rosaline

Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel EVER!!!!!!!!
Worst hotel ever. Not boutique. Windows never been cleaned. No pillowcases. Water through pipes kept us awake all night. Bed was 3/4 not a double.
Stayed 1 night in Sep 2019

10/10 Excellent

rebekah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Nice hotel
Stayed 1 night in Jul 2019

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The beds were too short for me The room was noisy and too hot I found it very difficult to sleep The shower control was very tricky and at one point was boiling hot which ever way I turned it
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Unfortunately we were very disappointed with this hotel. The room was very small, the bed was not even a double! On a hot night the windows wouldn’t stay open without us having to prop it up with a draw and the showers only worked intermittently. Although the pub itself was charming the staff have no idea who’s staying there and were quite demanding that we drank up and left during last orders, but, lots of locals were still drinking. On the 4 telling off we managed to get in that we were staying...still didn’t make much difference.
Stayed 2 nights in Jul 2019

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Nice friendly bar downstairs with a lovely clientele. Room itself was clean and spacious and was great to stay in. Lovely area of London to stay in to get away from the hustle and bustle of central London.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Boutique hotel in this case means a tiny room above a noisy pub, with a floodlight facing the only window, a shower which temperature one can't control and a tiny TV where the remote can't control the volume. Not good at all.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice room, larger than we expected from the photos. The bathroom was modern. The pub downstairs was fairly noisy on some nights, as was expected, but it settled down quickly after closing. It was also an excellent pub to have a pint or two among some lovely locals. The location was amazing. The only real downside was that the bed was quite uncomfortable.
Stayed 6 nights in May 2019

4/10 Poor

Emelia

Disliked: Cleanliness
Deceptive photos, wrong name, overpriced
First of all, it’s not called kings boutique hotel. It’s king William pub and rooms. The rooms do not have balcony’s nor do they reflect the photos posted on the site. The bathrooms have a very dangerous step out of the shower so if you have any mobility issues do not stay here. The faucets have terribly calcium build up. And the radiator next to the bed loudly trickled water all night. Also, if you have a late arrival, (after 9pm) there is no one to check you in and you’ll be stuck hoping the pubs bar staff will let you in. I can say the bed was comfortable and the location was cute and close to the tube. I was so disappointed as the cost / and deception of the photos and name really disappointed me.
Stayed 2 nights in Jun 2019