3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Sun Club El Dorado

2 out of 5
Sun Club El Dorado
Arenal - Cabo Blanco Km. 11, Llucmajor, Balearic Islands

Reviews

7.6

Good

Rating 10 - Excellent. 29 out of 111 reviews" "
Rating 8 - Good. 47 out of 111 reviews" "
Rating 6 - Okay. 22 out of 111 reviews" "
Rating 4 - Poor. 9 out of 111 reviews" "
Rating 2 - Terrible. 4 out of 111 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Rosana

Travelled with group
No era lo esperado
El complejo está muy bien, completo de actividades, buenas piscinas. Habitaciones justas, no nos tocó tv en la nuestra, baño anticuado. Bares en cada piscina, la bebida marca blanca, cócteles no esperes mucho. Comida calidad media-baja. Poca variedad. Nos tocó Justo un campeonato de un cole con 300 adolescentes dando vueltas. Asegúrate de que no te toquen. Atención al cliente poca, será casualidad pero estaban con poca simpatía.
Stayed 1 night in Sep 2022

2/10 Terrible

Thomas

Stayed 3 nights in Jun 2022

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness
It’s a resort with poor food and lots of noisy tourists. Felt strange in a pandemic to be so many and so close to the other guests.
Stayed 1 night in Jul 2021
Response from Antonio on 29 Jul 2021
Gracias por tomarse un momento para escribir un comentario sobre su experiencia. Desde todo el equipo del Sun Club Eldorado queremos pedirle disculpas por las molestias causadas durante su estancia. Su comentario nos ayuda a mejorar día a día. Saludos desde Mallorca.

6/10 Okay

Stuart, Seattle, WA, USA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort is dated, seemed like a blast from the past, probably pretty nice back in the day.
Stayed 1 night in Jun 2019

8/10 Good

Cydney, London

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Definitely worth more than a two star. Everything exceeded my standards; my room was lovely, view was lovely, 3 bars, 3 pools, near the bus stop, can’t complain! The cleanliness was good but could be improved but I think they were understaffed. Also, didn’t appreciate the amount of unnecessary plastic waste used such as the disposable cups.
Stayed 10 nights in Oct 2019

2/10 Terrible

Verified

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont do it. False advertisement. Dirty rooms.rude staff.
Stayed 3 nights in Aug 2019

10/10 Excellent

cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time
This is a very nice resort do not pay attention to reviews that complain about stupid things!! If you want to spend time with your family in a quite place this is the right choice!! Thank you Eliana,Dani and the rest of the people who work in this place and made our stay unique!!!
Stayed 3 nights in Aug 2019

8/10 Good

Tomasz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Very nice hotel excelent food deserve motre than 2 stars
Stayed 5 nights in Aug 2019
Response from SUN CLUB ELDORADO on 9 Sep 2019
Thank you very much for your feed-back which is very important to us, we are always doing our best to improve, so your comments are very helpful to us.

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
In need of TLC
Arrived around 10.20 pm... no food available.. of course it was dark. Went to the bar where the entertainment was tacky ....everything looked dirty at this resort. Went to breakfast first morning and I sisnt feel comfortable eating there as everything looked dirty. Tried dinner in the evening and was awful...everything soaked in garlic & again I felt like everything was dirty. The grounds very unkept & looking in need of a good face lift. Oh well....live and learn. Wasnt too expensive, just short of £300 for three days. But we ended up not eating there anyways. Kids everywhere...views from the property are amazing and the best sunset..
Stayed 3 nights in Aug 2019
Response from SUN CLUB ELDORADO on 28 Aug 2019
We are sorry to see our hotel didn´t fulfill your expectations. Your feed-back is very important to us, we are always doing our best to improve.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Food was so good! The kitchen and waiting staff work so hard! We had a great holiday it’s a beautiful place if not a bit dated! Exceeded my expectations and would recommend this hotel!
Stayed 7 nights in Jul 2019
Response from SUN CLUB ELDORADO on 2 Aug 2019
Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We hope to see you again very soon. Best regards

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
My kids loved the pools and entertainment! Food was standard but horse riding and mini golf was good
Stayed 3 nights in Jun 2019
Response from SUN CLUB ELDORADO on 28 Jun 2019
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a studio apartment with a lovely sea view. The apartment was great we stayed before in one of the large apartments and that was very dated. This is not a four star hotel so dont expect four star service. The food we thought was very good there was always plenty to eat and the drink was local but was fine. The animation team worked very very hard to put on some shows at night.There is plenty to do on site horse riding mini golf bowls swimming darts snooker tennis beach ball and much more. We intend to go back again this year we enjoyed ourselves so much. There is a bus stop outside that will bring you to Palma or stop on in some of the smaller villages on the way.
Stayed 7 nights in May 2019
Response from SUN CLUB ELDORADO on 10 Jul 2019
Thank you very much. Thank you for your review, we're happy to hear that you enjoyed your stay and that you found our team to be very helpful.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Perfect menu. Fine kitchen staff. Good location. Clean and neat numbers.
Stayed 8 nights in May 2019
Response from SUN CLUB ELDORADO on 20 Jun 2019
Thank you very much for your feed-back which is very important to us, we are always doing our best to improve, so your comments are very helpful to us.

8/10 Good

Cindy

Liked: Staff & service
Stayed 3 nights in Sep 2023

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, no lo recomiendo!!
Es el peor hotel k e ido nunca, sucio, descuidado es horrible, entiendo k es un 2 estrella pero la limpieza no se debería descuidar, no es la primera vez k voy a un 2 estrella y como éste ninguno, los trabajadores del comedor súper maleducados se encaran con los clientes..retiran las bandejas de la comida media hora antes de k cierren, a las 20:30 empizan a recoger osea a las 9 no hay nada. Por no hablar de la comida. No lo recomiendo para nada, más vale gastarse algo más y pasar unas buenas vacaciones.
Stayed 5 nights in Aug 2022

8/10 Good

Nathalie

Travelled with family
Liked: Staff & service
Tolle Aussicht
Stayed 7 nights in Aug 2022

10/10 Excellent

LILYA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour les familles
Stayed 5 nights in Jul 2022

8/10 Good

Nuria Sánchez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Sara

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

6/10 Okay

Krzysztof

Travelled with family
Disliked: Cleanliness, room comfort
Der Ausblick war Top! Der Rest ein Flop!
Die Anlage ist allgemein gross, leider sehr veraltet. Sie ist renovierungsbedürftig. Würde man da etwas Geld und liebe rein stecken. Wäre diese Anlage Top. Leider war die Rutsche ausser Betrieb. Die Anlage hat keinen Strand Zugang da drumherum nur Felsen sind. Man hat aber 3 Pools zur Auswahl. Viele Freizeitangebote für Kinder. Um die Anlage ist soweit nichts. Man muss schon Taxi oder Bus zur nächsten Strand oder Einkaufsmöglichkeit nehmen. Der Bus kostet 4,50 € pro Person. Ein Taxi kostet nach S'Arenal 26€. Wir hatten ein Studio (Zimmer) was sehr veraltet war. Die Putzfrau kam erst nach 3 Tagen das erste mal zum putzen. Die Poolbars machen erst ab 10 uhr auf. Man muss sich ein Becher für 1 € kaufen um die All inklusive Getränke zu bekommen. Diesen Becker muss man immer mitnehmen. Allgemein für die paar Tage war die Anlage okay. Für einen Kurzurlaub geeignet. Der Ausblick war das beste.
Pool mit dem tollen Ausblick
2.Pool
3.Pool
Stayed 5 nights in Jun 2022

8/10 Good

NICOLE MARIE-CELESTE

Liked: Staff & service
le plus apprécié : le personnel restaurant le moins bruyant et bungalow assez sommaire.
Stayed 7 nights in Jun 2022

4/10 Poor

jaime

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Recepcionista muy estupida y si quereis comer primer dia llegat a las 13. Porque di a las 14 vas a hacer checkin luego no puedes comer ya q a las 14.30 se cierra restaurante
Stayed 2 nights in Jun 2022
Response from Antonio on 4 Jul 2022
Gracias por su amable comentario y respete el trabajo de todos el check in es las 15 hrs y el check out a las 12 hrs. con gusto lo esperamos nuevamente. Sun Club El Dorado

6/10 Okay

michael

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

8/10 Good

Caelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal es muy amable. El sitio es una pasada. En cuanto a la comida y cena había variedad pero no mucha. Repetiremos
Stayed 4 nights in Jun 2022

4/10 Poor

Ana

Stayed 2 nights in May 2022

6/10 Okay

Noemi

Travelled with family
Orrible un descontrol total
En la recepción cuando lleguemos una cola incleible de las 12 asta las 14:30 esperando no lleguemos a comer porque ya no avía nada lleno de jitanos no dejaban comida acuerdo los burros en las piscinas teníamos 2 niños pequeños q no se podían bañar bien por que estaban acuerdo los burros al lado de ellos escupiendo dentro del agua la llave de la avitacion nos la dieron tarde la TV no funcionaba la comida un poco mala es la segunda vez que venimos este año asido pésimo
Stayed 1 night in Jun 2021
Response from Antonio on 29 Jun 2021
Lamentamos su mala experiencia, durante su estancia. Agradecemos su comentario, dado que hacemos lo posible para mejorar día a día. Atentamente, Sun Club Eldorado.

6/10 Okay

Amalka

Travelled with group
Decepcionad@s
Lo único bueno que ofrece son los precios , por qué el servicio que ofrecen de todo incluido es pésimo, la piscina , prácticamente no pudimos ni usarla ya que estaba llena de chavales estudiantes liandola... Una pena...
Stayed 1 night in Jun 2021
Response from Antonio on 29 Jun 2021
Lamentamos su mala experiencia, durante su estancia. Para su próxima reserva, recordarle que disponemos de 2 piscinas, a su disposición. Atentamente, Sun Club Eldorado.

10/10 Excellent

Vanessa, Porto cristo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen ambiente y la piscina menorca con unas vistas espectaculares,.
Stayed 1 night in Aug 2020

8/10 Good

Tobias, Dadizele

Travelled with family
Liked: Staff & service
Kon wat beter op vlak van afwerking, het eten vonden wij persoonlijk niet variabel en vooral ook niet zo heel lekker! Cocktails waren wel bijzonder top. Animatie zoals tennisveld, zwembad,.. waren wel tip top in orde! Kamer was wel in orde zeker een pluspunt van airco voorziening. Enkel minpunt aan de kamer was de douche, het water stond namelijk over de volledige woning.
Stayed 5 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel sympathique. Proprete de l etablissement
Stayed 7 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2020

6/10 Okay

Silvia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
La verdad que todo muy bien, lo único es la comida, que para los niños no había nada
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Maru, Mallorca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un espacio muy agradable, rodeado de árboles, con mucha sombra para soportar el calor. Unas vistas hermosas. La habitación cómoda, con aire acondicionado que funcionaba perfectamente. La comida mediocre. Las bebidas (alcohólicas) muy malas y los cafés de máquinas expendedoras que también dejaban bastante que desear. Lo peor es que todas las bebidas te las sirven en vasitos de plástico, por lo que la gente va dejándolos tirados por ahí, cosa que me parece fatal ya que no favorece al medio ambiente. Deberían dar vasos reutilizables o biodegradables. El personal muy amable. El hecho de que haya 3 piscinas favorece a que no estén llenas de gente y encuentres tumbonas libres.
Stayed 2 nights in Jul 2020

4/10 Poor

Ana Cristina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Es una pena que con el sitio privilegiado que tiene no haya una mejora en las instaciones, descuidado, sin aire acondicionado en el comedor con las temperaturas que hace. En estos momentos tan complicados con el Covid las medidas de distanciamiento no han existido en ningún sitio ( comedor, piscina, bares). Mucho tendría que cambiar para repetir.
Stayed 2 nights in Jul 2020

6/10 Okay

Juan

Liked: Cleanliness
Mini golf en mal estado ,buffet poca variedad
Stayed 3 nights in Jul 2020

8/10 Good

Kamil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Příjemný hotel na velice klidném místě.
Cena odpovídá službám. U každého ze tří větších bazénů je také bar. Lidí bylo z důvodu koronaviru málo. Tak celý pobyt byl moc příjemný. Pouze je to zde hodně do kopce a z kopce. Hotel je na odlehlém místě, tak doporučuji pouze s autem. I když místní autobus je nedaleko. V místě jeden obchod.
Stayed 5 nights in Jul 2020

10/10 Excellent

DANIELE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
J avait demandé un bungalow rénové et arrivé a l hôtel il n y avait pas inscrit sur leur réservation bungalow rénové Heureusement que l'on a insisté pour l avoir Et qu il y avait de la place on a fini par le avoir le lendemain midi il a donc fallu que l on change de chambre Mauvaise compréhension entre hôtel.com et l hôtel d'un club Sinon l hôtel est très bien et très calme
Stayed 7 nights in Jul 2020

6/10 Okay

Maria Luisa

Travelled with family
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent rapport qualité / prix et l'ensemble du complexe est très agréable.
Stayed 7 nights in Oct 2019

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ha sido una estancia muy agradable.Muy buena animación y disposición de los camareros.
Stayed 7 nights in Oct 2019

4/10 Poor

Verified traveller

Stayed 6 nights in Oct 2019

8/10 Good

Corentin, Paris

Travelled with partner, Travelled with group
Liked: Staff & service
Prestation en concordance avec le prix. Le personnel, animateurs et barmans, est très agréable et nous apprécions les spectacles et les animations. La nourriture est variée. En revanche, et cela doit être lié au fait que nous sommes partis en basse saison, beaucoup de détritus en tous genres (papier plastique, mouchoirs etc) lorsque nous nous baladons au travers des bungalows, malheureusement nous ne pouvons pas rendre leurs bonnes manières aux clients mais un peu plus de services de propreté seraient envisageables. Après avoir eu la mauvaise surprise de se retrouver, ma compagne et moi, dans un bungalow minuscule, qui plus est dans le sens contraire de la vue sur mer (souvent le cas des bungalow "bis"), nous avons eu finalement la bonne surprise d'être surclassés, suite à l'expression de notre mécontentement, dans un plus grand bungalow où l'on pouvait apercevoir la mer et nous vous en remercions. Bilan plutôt positif dans l'ensemble. Nous pourrions revenir et conseiller cet hôtel à des amis, sous conditions de réserver les bungalows "premium" pour être sûrs de ne pas être déçus.
Stayed 14 nights in Sep 2019

10/10 Excellent

JB, St Gaudens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons aimés les piscines, le studio qui était grand et agréable. Mais surtout la vue.
Stayed 4 nights in Sep 2019
Response from SUN CLUB ELDORADO on 2 Oct 2019
Merci beaucoup de partager avec nous votre expérience dans notre resort. Nous tenons à vous remercier pour votre confiance. Encore une fois, merci beaucoup et nous espérons vous revoir dans notre hôtel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr zu empfehlen!!
Wunderschön gelegen ist diese weitläufige Anlage. Taxi zum Flughafen dauert keine 20 Minuten und kostet unter 30 €. Trotz der Nähe zum Flughafen aber kein Fluglärm oder Ballermanncharakter.
Stayed 1 night in Sep 2019
Response from SUN CLUB ELDORADO on 2 Oct 2019
Vielen Dank für Ihre positive Rückmeldung zu unserem Hotel! Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie bald wiederzusehen.

8/10 Good

Manu, Santander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena relación calidad precio El todo incluido cumple bien.
Stayed 4 nights in Sep 2019
Response from SUN CLUB ELDORADO on 2 Oct 2019
Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder verlo de vuelta.

8/10 Good

Marisia

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 5 nights in Sep 2019
Response from SUN CLUB ELDORADO on 20 Sep 2019
Muchas gracias por dedicar parte de su tiempo a compartir su experiencia en nuestro resort.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Aug 2019
Response from SUN CLUB ELDORADO on 14 Sep 2019
Muchas gracias por sus comentarios. Son una gran ayuda para nosotros, nos ayudan a mejorar

4/10 Poor

Verified traveller

Stayed 2 nights in Sep 2019
Response from SUN CLUB ELDORADO on 12 Sep 2019
We are sorry to see our hotel didn´t fulfill your expectations, unfortunately haven’t left any comments to help us understand what you think we could do better. Your comments, as your feed-back is very important to us, we are always doing our best to improve. Thank you

8/10 Good

FamUrrunaga, Zurich

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location from the airoport and to the city center are fantastic. The venue as such is also great, a lot of space, 3 swimming pools, horses, mini golf, diving club, animation team and so more! The rooms are good, only the toilet is a bit small and the food quality is low, otherwise the hotel was better than expected!
Stayed 3 nights in Sep 2019
Response from SUN CLUB ELDORADO on 11 Sep 2019
Thank you for taking your time to write this kind review, and give us feed-back on areas you think we could improve, which is very important to us, we really appreciate your help. We are pleased to know you all in all had great holiday with us. Thank you