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Reviews of Hostal Residencial Los Andes

2.5 out of 5
Hostal Residencial Los Andes
Jr Toribio Pacheco 337, Miraflores, Lima, Lima

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 69 reviews" "
Rating 8 - Good. 31 out of 69 reviews" "
Rating 6 - Okay. 11 out of 69 reviews" "
Rating 4 - Poor. 5 out of 69 reviews" "
Rating 2 - Terrible. 1 out of 69 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Kcina, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! A little outside the core of Miraflores, but very close to the ocean where you can walk and see beautiful views. You need the owners to let you in and out of the hotel, so if you plan to come in late or leave early, you may need to ring the bell a couple of times for them to come and unlock. May be a good idea to let the hotel know if you plan to arrive late or leave early.
Stayed 2 nights in Nov 2019
Response from Jose Luis on 19 Nov 2019
Thanks for your comments. Glad to know you had a good stay with us.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Jose Luis on 3 Jul 2019
Thanks for your evaluation. We are happy you had a good stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.7
Only downside, the hot water was bit spotty. Very secure.
Stayed 4 nights in May 2018
Response from Jose Luis on 14 Jun 2018
Thanks for your comments. We will review what is mentioned to improve our service.

8/10 Good

Leon Meunier, Canada

Liked: Cleanliness, staff & service, room comfort
don't use beach
good location for work. basic rustic hotel good value, low price no english
Stayed 7 nights in Feb 2018
Response from Jose Luis on 20 Mar 2018
Thanks for your comment...

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, room a bit musky.
Hostel was located in a great, walkable area of Miraflores near everything you could want. Welcoming hosts, but room did have a strong odor of mildew.
Response from Jose Luis on 1 Mar 2018
Thanks for your comment. I will take into account to improve our service

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, room a bit musky.
Hostel was located in a great, walkable area of Miraflores near everything you could want. Welcoming hosts, but room did have a strong odor of mildew.
Response from Jose Luis on 1 Mar 2018
Thanks for your comment. I will take into account to improve our service.

8/10 Good

Joe, Earth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel near the beach in Miraflorez
Short stay, price was excellent and the only downside is the taxi ride from the airport which is always an adventure in Lima no matter where you stay.
Stayed 1 night in Dec 2017
Response from Jose Luis on 3 Jan 2018
Miraflores is unique in Lima with many parks and places to visit.. We are glad that your stay has been great!!!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2017
Response from Jose Luis on 29 Jul 2017
Thanks for your opinion. We will improve our service.

8/10 Good

single senior, Lima Peru

Liked: Cleanliness, property conditions & facilities, room comfort
Safe area clothes to the beach a nd city buses.
There was very little info for attractions to see. Had to keep asking for bottled water when there was an empty water cooler to look at. A small fridge was supplied for all clients to use after I was there for about 10 days already. But in all, I felt I was in a classy hotel with nice hosts.I would recommend this hostel as a good one.
Response from Jose Luis on 3 Apr 2017
Thanks for your comments. I will take them to improve our service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in Miraflores. Helpful staff. Clean room and hot water (not very stable, but definitely acceptable). Breakfast.
Response from Jose Luis on 30 Jan 2017
Muchas gracias por sus comentarios... los hare a nuestros colaboradores...

2/10 Terrible

Yifang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this hotel. It's not worth!
I am very disappointed in this hotel. There are numerous items which the staff was either indifferent or did not care. First of all the shower and toilet seat cover had mold growing on it. We asked the staff to clean them but they didn't. Second all of the four people staying in the room were bitten by insects. We spent 18 days in Peru and Bolivia without being bitten. This is especially concerning due to the potential diseases that insects can vary (I.e. Zika). We even saw colonies of ants in the room. Finally our cell phones were not working and we asked the staff if we could make a local call to see if a restaurant was open on New Year. The staff directed us down the street to buy a phone card. While I understand there are certain things beyond the control of the hotel. The staff did not even attempt to rectify or help us in anyways. During our vacation all over South America, all of the other hotels, at least made an effort to assist us in any way that they could. Due to all of the facts listed above we do not feel comfortable staying the Hotel. We relied on the ratings provided on the website but it turned out to be a big disappointment.
Response from General Manager on 27 Jan 2017
I apologize for any inconvenience you may have had. I will talk with our staff to consider your observations.

8/10 Good

Pedro, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, close to the beach, I felt secure
I felt like I got a lot of value for what I paid at Hostal Residencial - Los Andes. Jose was very helpful on the phone when I called and the staff overall was very welcoming and helped to coordinate taxi pickups and tips about the area. I felt safe walking around to the beach a few blocks away and even walking back at night around 10pm. The room is basic, with no frills decor, but everything you need to get a good night's rest after exploring Lima. My only complaint would be that the connecting doors and walls were not very thick, so I could hear the next door guest having a conversation like they were in the same room as me, but not entirely the hotel's fault. I would not recommend for anyone expecting more than basic accommodations, this is clean hotel, with friendly staff, for what you pay for. Learn some Spanish, and at least try to attempt to speak it and you will appreciate your experience in Lima!
Response from Jose on 30 Jan 2017
Thank you very much for your comments. I will share with our staff to improve our servi ce

8/10 Good

mafaes, US

Liked: Cleanliness, property conditions & facilities, room comfort
A lot of stairs. Will serve you breakfast but they'll charge you on your last day.
Response from Jose Luis on 13 Nov 2016
Thanks for your comments. We have two types of rates: a) Only Room, and b) Room + Breakfast. You chose only room when you made your booking I apologize for the misunderstanding.

10/10 Excellent

M., Clearwater, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and secure place to stay
Walking distance to the beach, secure area out and inside hotel, my rental car was parked on the streets with no issues because of the secure area. Owners are very friendly as well as the staff that work there are very helpful... This is my second time staying there :)
Response from Jose Luis on 27 Sep 2016
Thank you very much for your comments. Hope to see you again when back in Lima.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
secure, quite
Secure place, nice people. Although I didn't like I had to wait to check in for 40 mins cuz room wasn't ready second time I stayed,... everything else was perfectly fine... Will stay there again
Response from Jose Luis on 15 Jul 2016
Thanks for your comments... we will take them into account to improve our service.

10/10 Excellent

marla, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly
Really nice family ran the place . Great houskeeping daily. Nice complimentary breakfast . Very close to beach .
Response from Jose Luis on 15 Jul 2016
Thank you very much for your comments...I will share it with our staff.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stay was pleasent
Was very relaxing stay
Response from Jose Luis on 15 Jul 2016
I appreciate your comments. See you again when you are back to Lima.

10/10 Excellent

james, Charleston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for price!
Had 6 night stay, price was great, close to exercise trail along mirador and bus routes! Hosts were pleasant and accomodating. Very private and secure! Would definitely stay again!
Response from Jose Luis on 15 Jul 2016
Thank you very much for your comments. Our staff will be grateful for your review.

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jose Luis on 26 Mar 2016
Thank you very much for your evaluation.

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jose Luis on 26 Mar 2016
Gracias por su evaluacion.

4/10 Poor

john

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed here late Oct. Very limited hot water - just a trickle, and I was the only one there. Room very simple and basic. Location so-so. I would recommend to spend a few dollars more elsewhere.
Response from Jose Luis on 20 Feb 2016
We will take into account your comments to improve our service... Have a Merry Christmas.

6/10 Okay

John, Sydney, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel for Spanish speakers
It is hard to communicate with the staff in this hotel if you don't speak Spanish. I only met one who spoke reasonable English, and I did not meet him until I was checking out after a three night stay. Also during my stay a local tour company with whom I had a booking rang the hotel with an urgent message for me, but the first time they rang they were told that there was nobody with my name staying in the hotel. Fortunately the second time they rang, the staff member who answered the phone recognized my name.
Response from Jose Luis on 19 Sep 2015
I appreciate your comments and take them into consideration to improve our service

8/10 Good

Lupita, Calexico, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, safe and nice area
Staff was very nice, very respectful, Hotel is at walking distance of parque del amor, Kennedy Park, Malecon.
Response from Jose Luis on 19 Jul 2015
We are happy that you have had a nice stay with us!

8/10 Good

Audrey, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hosts
Everyone who works there is super nice & helpful! They offered great tips, spots & directions. They have a really nice garden on the highest floor. It is really close to a park in Malecón if you like walking you can get to different parts of the Malecón. Getting a cab & taxi is not difficult there but you will have to travel to see many spotlights.
Response from Jose Luis on 19 Sep 2015
We appreciate your feedback. We hope to see you again when you are back in Lima.

6/10 Okay

Verified traveller

Disliked: Staff & service
Response from Jose Luis on 19 Sep 2015
Thank for your feedback. We hope you have had a nice stay with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
But of a walk to everywhere in Lima
Stayed for two nights. Nice place but the breakfast room was in the owners house where dogs were roaming in and out of the rooms. Room was large and clean. One pillow was fine but the other was awful leading to quite a restless night and the fan was insufficient for the room size.
Response from Jose Luis on 16 May 2015
Thanks for your comments. We will take into account to improve our service.

10/10 Excellent

Roger, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place to Stay in Lima
I am still at the hotel, everything is like I was told, very nice and very secure, nice neighborhood, close to everything
Response from Jose Luis on 24 Jan 2015
We appreciate your comments. We hope to have you back on your next trip to Peru.

8/10 Good

Dan, Fort Worth TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hostel
Decent hostel, not really close to anything so it was necessary to cab it everywhere. Also, I had no key to the outer door. So I couldn't enter or exit without calling someone. Add that to the video cameras everywhere in the communal areas and it felt more than a little controlling.
Response from Jose Luis on 30 Aug 2014
Thank you for your feedback. We are twelve blocks from downtown Miraflores, in a quiet area near the sea. In the vicinity of the hostel you can get cheap buses to reach any part of Lima. Security is a very important issue for us, so we keep control access to our hostel as well as in the common areas.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente, personal excelente, habitación modesta y confortable, limpia.
Stayed 1 night in Dec 2019
Response from Jose Luis on 18 Dec 2019
Muchas gracias por su evaluacion. Esperamos que su estadia haya sido de su agrado.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias
Atención excelente!!
Stayed 3 nights in Sep 2019
Response from Jose Luis on 27 Oct 2019
Muchas gracias por su evaluacion.

8/10 Good

nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo
Fue excelente mi estadia
Stayed 14 nights in Jan 2019
Response from Jose Luis on 8 Feb 2019
Gracias por sus comentarios. Esperamos verlo en otra ocasion.

8/10 Good

Karin

Liked: Cleanliness, property conditions & facilities
Bueno
Stayed 2 nights in Nov 2018
Response from Jose Luis on 24 Nov 2018
Gracias por su evaluacion.

6/10 Okay

Verified traveller

OK option in Miraflores
Extremely nice and helpful staff (some also English-speaking), good breakfast. Rooms a bit "noise-sensitive" (we had midnight arrivals wake us up two out of three nights) and the shower and toilet left a bit to be desired. All-in-all good value for money away from the hustle-and-bustle of central Miraflores.
Stayed 3 nights in Aug 2018
Response from Jose Luis on 30 Jun 2019
Thanks for your comnents.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from Jose Luis on 26 Apr 2018
Muchas gracias por su evaluacion..

6/10 Okay

raiana, brasilia

Liked: Cleanliness
Muito bem localizado
Fiquei somente algumas horas no hostal, mas ele é bem localizado e me atendeu muito bem, apesar de precisar fazer uma revisão nas tomadas já que hoje em dia todos têm equipamentos para carregar.
Stayed 1 night in Feb 2018
Response from Jose Luis on 17 Feb 2018
Obrigado pelo seu comentário, vamos levá-lo em conta.

10/10 Excellent

Wbeimar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estancia
Un buen hostal para descansar , buena atención
Stayed 1 night in Dec 2017
Response from Jose Luis on 3 Jan 2018
Gracias por su comentario... esperamos verlo pronto de regreso

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posada buena, limpia y barata.
Cumplió mis expectativas, ambiente familiar, tipo posada.
Stayed 3 nights in Sep 2017
Response from Jose Luis on 8 Nov 2017
Muchas gracias por sus comentarios...esperamos poder atenderlo en otra oportunidad

8/10 Good

EMI

Liked: Staff & service
Disliked: Property conditions & facilities
お湯が出れば完璧!!!
スタッフのみなさん、とても親切でした！シャワーはお湯がでるとのことでしたが結局出ず...それが残念でした。Wi-Fiがサクサク使えて便利でした♪
Stayed 1 night in Aug 2017
Response from Jose Luis on 2 Sep 2017
私はあなたのコメントを感謝します..私たちのサービスを改善するのに役立ちます

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Un hotel limpio y económico
Un hotel limpio y económico, en una zona segura y cerca del mar. Ideal para mochileros.
Response from General Manager on 21 Feb 2017
Le agradezco sus comentarios. Estaremos gustosos de poder atenderlo en otra ocasion.

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LImpio, comodo y agradable en todo aspecto.
Mi experiencia en este hotel fue agradable, el lugar es seguro y es mas como una casita de familia. habitaciones cómodas y facil para caminar hasta el centro.
Response from General Manager on 27 Jan 2017
Agradezco sus comentarios...esperamos poder atenderlos en otra oportunidad

8/10 Good

Reinhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sauberes, günstiges Hostel
eine familiäres Hostel, wenige Zimmer, interessante, verschachtelte Innenstruktur
Response from General Manager on 27 Jan 2017
vielen Dank für Ihre Kommentare .. hoffen, dass Sie bei einer anderen Gelegenheit, um zu sehen

10/10 Excellent

Gabriela, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Placentero y accesible
Me encantó el lugar, el hotel muy bonito, cálida estadia, el dueño muy amable y gentil. Siempre muy servicial incluso por teléfono fue muy atento a resolver algunas inquietudes. Se distinguen por su cordialidad con el cliente. Lo recomiendo plenamente. Un buen lugar para descansar y sentirse como en casa.
Response from General Manager on 27 Sep 2016
Muchas gracias por sus comentarios. Se los hare llegar a todos nuestros colaboradores.

10/10 Excellent

abraham, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar
Me agrado todo , volveria al lugar
Response from Jose Luis on 15 Jul 2016
Le agradezco por sus comentarios... se los hare llegar a todos nuestros colaboradores.

8/10 Good

GYEONGHWA, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homelike accomodation
아침식사가 맛있고, 직원들이 아주 친절합니다. Delicious breakfast and kind staff members
Response from Jose Luis on 15 Jul 2016
We appreciate your comments... We hope see you when be back in Lima.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
コスパは良くないかも
Wifi は入るし、お湯も出るがとても古い建物。部屋は広い。ベットは湿っぽく毛布がとても重く、タオルシーツは洗ってあるが古く、薄汚れている。 鳥の鳴き声が朝から晩までうるさく、外の音も丸聞こえでうるさい。
Response from Jose Luis on 26 Mar 2016
私たちは、当社のサービスを改善するためのご提案を検討します。

4/10 Poor

Arturo , go

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel los Andes
El lugar es bueno ... pero lejos de casi todo, el desayuno malo, la habitación tranquila
Response from Jose Luis on 21 Jan 2016
El desayuno que servimos es del tipo continental. Tomaremos en cuenta su sugerencia. Muchas gracias.

8/10 Good

paulo, Vitória

Liked: Cleanliness, staff & service, property conditions & facilities
Uma econômica opção!
Um Hostel honesto. Limpo e higiênico. Cumpre o que promete. Quanto ao atendimento, muito atenciosos, simpáticos e educados.Dão boas dicas sobre a cidade. Recomendo e pretendo voltar.
Response from Jose Luis on 5 Mar 2016
Obrigado por seus comentários . Teremos o maior prazer em atendê-lo em sua próxima visita a Lima.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL TRANQUILO Y AGRADABLE
Muy amables los dueños o encargados del hotel. Nos han solucionado algunos problemas. Gracias por su simpatía y cordialidad.
Response from Jose Luis on 20 Feb 2016
Agradecemos sus comentarios. Esperamos poder atenderlos en otra oportunidad.

10/10 Excellent

Monica, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
home away from home
Thanks for all to all the personell in the hostal. We enjoyed the stay - so we stayed again and again :) thanks for all help in storage and healthy breakfasts. Merry Christmas
Response from Jose Luis on 17 Dec 2015
Thanks for your time to leave a comment... appreciate it a lot. We hope you have a Merry Christmas...

6/10 Okay

maria rosario, culiacan,sinaloa mexico

Liked: Cleanliness, room comfort
buen lugar para estancia en lima
la ubicación para mi fue exelente,un poco retirado de el bullicio de el parque Kennedy,muy cerca de los parques en la orilla de el mar que todos son preciosos la habitación muy bien, solo que estaba en el tercer piso, me sentí muy segura en este lugar, tienen muy buen control de quien entra, volveria a hospedarme de nuevo
Response from Jose Luis on 20 Feb 2016
Felices de que sea haya sentido a gusto con nosotros. Quedamos a su disposición para cuando este de vuelta por Lima.. Le deseamos una Feliz Navidad..