Meeting facility

Reviews of Kyriad Lille Est Villeneuve d'Ascq

3 out of 5
Kyriad Lille Est Villeneuve d'Ascq
Parc des Moulins, 15 Avenue de la Creativite, Villeneuve-d'Ascq, Nord

Reviews

8.0

Very good

Rating 10 - Excellent. 146 out of 478 reviews" "
Rating 8 - Good. 227 out of 478 reviews" "
Rating 6 - Okay. 72 out of 478 reviews" "
Rating 4 - Poor. 25 out of 478 reviews" "
Rating 2 - Terrible. 8 out of 478 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
This was a clean pleasant but basic accommodation staff were very friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Edouard D on 16 Nov 2023
BonjourNous vous remercions de partager votre vision de notre hotelJe ne manquerai pas de le partager avec les équipes.Bonne journée

6/10 Okay

Craig

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Edouard D on 31 Oct 2023
Bonjour,Nous avons pris en compte votre note de 3/5Bonne journée

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel is just outside of the main city centre, however for a budget hotel it was very good. Good uber service available. The staff were very helpful. The rooms were a bit small for 3 grown ups to share, but all in all a very nice budget hotel.
Stayed 3 nights in Oct 2023
Response from Edouard D on 12 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was tiny. Walls easily transmitted sound from other rooms and corridors. Late at night cars were drag racing and doing donuts in car park next door at windmill museum making it impossible to sleep. Breakfast was ok but only one waitress who couldn’t cope with serving and clearing so dirty plates and cups everywhere. Plus points were the reception staff friendly and location close to museum of modern art. Plenty of free parking.
Stayed 2 nights in Sep 2023
Response from Edouard D on 12 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Barry

Stayed 2 nights in Sep 2023
Response from Edouard D on 31 Oct 2023
BonjourSuper et merci pour cette note de 5/5Bonne journée

8/10 Good

Anthony

Liked: Amenities
Bit off the beaten track!
Stayed 2 nights in Sep 2023
Response from Edouard D on 31 Oct 2023
BonjourSuper et merci pour cette note de 4/5Bonne journée

6/10 Okay

Ka Wing Jimmy

Travelled with family
Liked: Cleanliness, staff & service
So far so good
So far no complaint on the price. with noise and w/o air con in the room. others is fine
Stayed 1 night in Aug 2023
Response from Edouard D on 31 Aug 2023
Bonjour,Nous vous remercions de partager votre vision de notre hôtel et de nous noter 8/10.Avec ce réchauffement climatique nous réfléchissons à installer la climatisation dans les chambres.A bientôt

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good visit
A very good stay everything to my satisfaction.
Stayed 1 night in Jun 2022
Response from Edouard D on 14 Jun 2022
Bonjour, Je voulais vous remercier pour le commentaire concernant votre séjour Notre objectif est de donner entière satisfaction aux attentes de nos clients Espérant vous accueillir de nouveau

4/10 Poor

Terry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We paid close attention to the things described on Expedia such as bottle of water in the room, Large tv with premium channels- but found this not to be the case. The room was quite dirty and there were bugs in the room. It was also very noisy. We were right by the lift too. There were no sound proof rooms as described!
Stayed 1 night in May 2022
Response from Edouard D on 14 Jun 2022
Bonjour Nous avons beaucoup de retour positif sur nos chmbres mais je peux comprendre que votre chambre n'a pas été à votre convennace Des projets de rénovation sont à l'étude actuellement Bien cordialement

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fit for purpose stop over
This would have been a reasonable stay if i had only booked 1 room. My family group had difficulty checking in and i was informed i had made mistakes on my booking. We were charged incorrectly for our rooms with no offer to resolve this. The hotel was clean and adequate for our stay.
Stayed 1 night in Oct 2021

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

10/10 Excellent

Fabio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

JOHN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame its so far from the city centre
Hotel was pleasant and in a quiet area. Rooms were decent, beds comfortable and bathrooms ok. Reception was quick with friendly staff. The big downside to this hotel is distance to the centre of Lille. As its not served by a nearby Metro you have to use taxis to get to the centre at a whopping 35 euros for a one way trip which takes around 15 minutes. If you are visiting Lille with the intention of spending time in the centre I would recommend a hotel in a more handy central area which although more expensive than the reasonably priced Kyriad Lille Est Villeneuve d'Ascq work out cheaper by the time you factor in taxi fares. If there is something local to this hotel you are visiting (within walking distance) then its a great place to stay.
Stayed 2 nights in Sep 2019

8/10 Good

Amira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic Hotel
The hotel was good. The room was small and clean. Breakfast was poor
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Room is quit small, not enough space to open the luggage.

6/10 Okay

Gus, Cambridge Ma

Liked: Cleanliness, staff & service
A little expensive for what you get but okay
Not bad at all the bed was super confortable that really help to get a good rest, the room is smalll but ok

8/10 Good

paul, Seaham

Liked: Cleanliness, staff & service, room comfort
Great hotel and staff... Poor area
Great hotel done exactly what we needed. Wouldn't really on the area around it as it's terrible. However the hotel is great and we just got a taxi into Lille every night. Staff were lovely and spoke great English...

8/10 Good

Anita, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very hard to find
Hotel itself is fine. Clen and comfortable. Very hard to find. Address given when you book was not complete.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb value with good location
We received a very warm welcome on our arrival. Room really clean. Hotel was easy to find and would go back again.

10/10 Excellent

Peter & Lynda, Cheshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet area pleasant view of windmills at back
What we wanted, nice quiet hotel easy to use bus and metro service into lille for shopping and sight seeing. Helpful staff.

6/10 Okay

Williams, Melbourne

Disliked: Staff & service
Ordinary
One tea bag between two people. They held a wedding reception directly under our room, when we could have been moved. Breakfast was very good

2/10 Terrible

Williams, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
This has to be one of the worst hotels We have stayed at in our many years of travelling. The staff are lazy. The beds were broken. We were Put in a room immediately above a wedding reception which went on till 3.30 am. The WiFi never worked. The towels were grey. The hair dryer ignited when we went to use it, and the desk clerk said, " what Ican do ?". The bath taps were coming away from the wall. Two guests, one tea bag??. No sugar. Paper cups in room for tea and coffee. No thanks. Never again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rose, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!!
After a very stressful journey arriving at the hotel at 4am we thought we would have a problem accessing our room, but we were greeted by a very nice and helpful member of staff. The room was very clean and comfortable.Would definitely recommend this hotel.

10/10 Excellent

Rina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Behind the hotel there where cars racing in the middle of the night
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literie très confortable
Stayed 3 nights in Dec 2023
Response from Edouard D on 8 Feb 2024
Bonjour,Je voudrais vous remercier pour les commentaires concernant votre séjour et cette note de 0810Bonne journée

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Edouard D on 8 Feb 2024
Bonjour,Je voudrais vous remercier pour nous avoir noté 08/10Bonne journée

8/10 Good

kergoat

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rapport qualité prix ce jour là excellent. Lit confortable et personnel au top niveau accueil.
Response from Edouard D on 29 Feb 2024
Bonjour,Nous vous remercions de partager votre vision de notre établissement concernant votre séjour. Nous sommes ravis de constater que vous avez apprécié nos prestations. Je ne manquerai pas de partager votre message avec les équipes. Espérant vous accueillir de nouveau dans notre hôtel.

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ras
Stayed 1 night in Dec 2023
Response from Edouard D on 12 Dec 2023
BonjourJe voudrai vous remercier pour les commentaires concernant votre séjour.Dans l'attente de vous accueillir prochainement.En vous priant de croire en mes sentiments les meilleursEdouard D

6/10 Okay

antony

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Chambre vieillissante avec une forte odeur. La personne à l'accueil le soir est très sympathique.
Stayed 1 night in Nov 2023
Response from Edouard D on 12 Dec 2023
BonjourNous avons pris note de vos commentaires et nous vous remercions d'avoir pris le temps de nous écrire.Je ne manquerai pas de partager votre message avec la personne qui vous a accueilliEn vous priant de croire en mes sentiments les meille

10/10 Excellent

jacques

Stayed 1 night in Nov 2023
Response from Edouard D on 16 Nov 2023
BononjourJe voudrai vous remercier pour cette note de 10/10 concernant votre séjour dans notre établissement.Bonne journée

2/10 Terrible

Naima

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Edouard D on 31 Oct 2023
Bonjour,Nous avons pris en compte votre note de 2/10 seulementBonne journée

10/10 Excellent

MARC

Stayed 1 night in Sep 2023
Response from Edouard D on 12 Oct 2023
Monsieur,Nous vous remercions pour la note que vous avez laissé sur notre hôtel.Nous sommes ravis de penser que vous avez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

salvetat

Stayed 5 nights in Sep 2023
Response from Edouard D on 29 Sep 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

MARIA I.

Stayed 2 nights in Sep 2023
Response from Edouard D on 27 Sep 2023
Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, nos salutations distinguées.

8/10 Good

dominique

Liked: Cleanliness, staff & service, room comfort
Une bonne base pour visiter la région lilloise
Excellent accueil ce week-end dans cet établissement Nous avons pu changer de chambre après une première nuit difficile dans une chambre bruyante (dérapages autos sur le parking voisin et bruit de la pompe à chaleur installée sous notre fenêtre) et trop chaude (impossibilité d'ouvrir la fenêtre pour limiter le bruit). Côté parking, le calme revenu, nous avons passé de bonnes nuits dans une chambre pas bien grande mais confortable. Bon petit-déjeuner, malheureusement nous n'avons pas pu tester le restaurant, fermé en fin de semaine, mais il y a de nombreuses offres à proximité. Nous y. reviendrions volontiers
Stayed 3 nights in Sep 2023
Response from Edouard D on 27 Sep 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Frederic

Stayed 1 night in Sep 2023
Response from Edouard D on 27 Sep 2023
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Philippe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Edouard D on 27 Sep 2023
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

Laure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'hôtel est situé à 5mn d'un bus qui amène au métro de Lille donc c'est parfait. Le personnel est extrêmement gentil et à l'écoute. La chambre était très propre et la literie très bien. Bemole sur la salle de bain un peu vieillotte avec un rideau de douche dans la baignoire. Bon Petit déjeuner.
Stayed 1 night in Sep 2023
Response from Edouard D on 5 Sep 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

carine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent restaurant avec possibilité de plateau en chambre et petit dejeuner très complet et de qualité je recommande !
Stayed 1 night in Aug 2023
Response from Edouard D on 5 Sep 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Geert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was on the backside of the hotel. There was a empty square were at night people with noisy cars make burnouts. So you have to close the window. Better to book a room at the front side were the parkingplace is.
Stayed 2 nights in Sep 2023
Response from Edouard D on 5 Sep 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

martial

Stayed 2 nights in Aug 2023
Response from Edouard D on 5 Sep 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Philippe

Stayed 1 night in Aug 2023
Response from Edouard D on 5 Sep 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Edouard D on 5 Sep 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Josian

Stayed 1 night in Aug 2023
Response from Edouard D on 31 Aug 2023
Bonjour,Nous vous remercions de partager votre vision de notre hôtel et de nous noter 8/10A bientôt

8/10 Good

Isabelle

Travelled with family
Liked: Cleanliness, staff & service
Peut mieux faire.
La chambre ne ressemble en rien aux images sur le site, changement de chambre car la pile de porte était HS. Pas de moustiquaire, nous avons été énormément piquées par les moustiques, pas de clim, donc dormi la fenêtre ouverte, reveilles tôt par bruit extérieur et jour. Chasse d'eau coule en permanence. Personnel très accueillant, et petit déjeuner bon, beaucoup de choix
Stayed 2 nights in Aug 2023
Response from Edouard D on 31 Aug 2023
Bonjour,Nous vous remercions de partager votre vision de notre hôtel et de nous noter 8/10.Je ne manquerai pas de le partager avec les équipes.Je vais soumettre de poser des moustiquaires et de changer les wc qui coulent A bientôt

6/10 Okay

Edith

Travelled with family
Liked: Staff & service
Dessverre litt mer slitt enn bildene viser, så vi ble litt skuffet over standarden. Hyggelig personale og god frokost. Helt ok for en natt på gjennomreise.
Stayed 1 night in Aug 2023
Response from Edouard D on 31 Aug 2023
Bonjour,Nous vous remercions de partager votre vision de notre hôtel .Je ne manquerai pas de le partager avec les équipes. A bientôt

6/10 Okay

CASTELOT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Edouard D on 31 Aug 2023
Bonjour,Nous vous remercions de partager votre vision de notre hôtel A bientôt