Exterior

Reviews of Holiday Inn Leicester, an IHG Hotel

4 out of 5
Holiday Inn Leicester, an IHG Hotel
129 Saint Nicholas Circle, Leicester, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 1000 reviews" "
Rating 8 - Good. 329 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

onur

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
There is no safe in the room and the wifi is really bad at the room other then that above average room size and decent bed size.
Stayed 7 nights in Apr 2024

8/10 Good

Wuraola

Travelled with family and small children
Would be nice if there was better discounted parking.
Stayed 1 night in Apr 2024
Response from Manish Dhruve on 22 Apr 2024
Dear WuraolaThank you for taking the time to provide us with valuable feedback on your recent stay with us. Feedback such as yours provides us with information to improve our standards and work towards a problem-free stay for our guests. I will be sure to address the issues with the Management team and apologize for any inconvenience this may have caused.We do look forward to welcoming you in the future to Holiday Inn Leicester.Regards, Manish DhruveOperations Manager

10/10 Excellent

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can not fault the hotel. A very enjoyable stay . Close to the city center. Would definitely stay there again.
Stayed 2 nights in Apr 2024
Response from Manish Dhruve on 16 Apr 2024
Dear RichardThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

8/10 Good

Wies

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and affordable city center location
Stayed 1 night in Apr 2024
Response from Manish Dhruve on 8 Apr 2024
Dear WiesThank you for taking the time to write a review of your recent stay with us. We are very pleased that you decided to stay as a positive guest experience is something our team pride themselves on and I will be sure to pass along your comments.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn.Kind regardsManish DhruveOperations Manager

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff and comfortable stay
Stayed 1 night in Mar 2024
Response from Manish Dhruve on 2 Apr 2024
Dear MariaThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

10/10 Excellent

EDWIN

Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean hotel.
Stayed 1 night in Mar 2024
Response from Manish Dhruve on 26 Mar 2024
Dear EdwinThank you for taking the time to write a review of your recent stay with us. We are very pleased that you decided to stay as a positive guest experience is something our team pride themselves on and I will be sure to pass along your comments.We do hope that you decide to visit us again in the future and thank you for choosing Holiday InnKind regardsManish DhruveOperations Manager

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Central great reception area. Superb breakfast and very polite staff. Quiet in the hotel even though on a busy road. My only faults I could find was a nasty stain on the carpet. I think the carpets need replacing as they have renewed the flooring in public areas. The other thing is as we are trying to be green I cannot understand why the maid changed our towels and robes after one night. We were only staying 2 nights and had hung them all up. We did not need them changed daily. Such a waste of energy.
Stayed 2 nights in Mar 2024
Response from Manish Dhruve on 14 Mar 2024
Dear SusanWe very much appreciate your comments regarding your stay at the Holiday Inn Leicester. It is always a pleasure to receive positive feedback, and we are happy to hear that overall, you were satisfied with your experience. However, I was very concerned to read that you experienced inconveniences due to the cleanliness issues and environment concerns which I would like to sincerely apologize for. Please be informed that we are taking the appropriate measures to address this problem and prevent future occurrences.At Holiday Inn, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.Thank you again for sharing your experience and we hope to have the opportunity to welcome you back soon.Kind regardsManish DhruveOperations Manager

8/10 Good

Victoria

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Manish Dhruve on 5 Mar 2024
Dear VictoriaThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 4 nights in Feb 2024
Response from Manish Dhruve on 28 Feb 2024
Dear LynnThank you so much for sharing your great feedback regarding your stay at Holiday Inn Leicester!I shared your comments with our team. I am glad to see that you enjoyed your experience with us and I am sure that this feedback served as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We appreciate you sharing your comments and we hope to have the opportunity to welcome you back soon.Best Regards,Manish DhruveOperations Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel with great staff
Stayed 1 night in Feb 2024
Response from Manish Dhruve on 17 Feb 2024
Dear DavidThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager

10/10 Excellent

Susan, Bury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manish Dhruve on 29 Jan 2024
Dear SusanThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager

10/10 Excellent

anthony

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Manish Dhruve on 23 Jan 2024
Dear AnthonyThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from Manish Dhruve on 23 Jan 2024
Dear WilliamThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

10/10 Excellent

Lyndsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, highly recommended! Perfect location. Staff very efficient and friendly will definitely stay again next time we’re inn Leicester
Stayed 1 night in Jan 2024
Response from Manish Dhruve on 22 Jan 2024
Dear LyndseyThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

10/10 Excellent

Ian

Stayed 1 night in Nov 2023
Response from Manish Dhruve on 22 Jan 2024
Dear IanThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel. Do not stay
Unfortunately my stay was awful. At check-in, we were told, we would have to check out early as the hotel is having an electricity check so the hotel will lose all electricity. Which is fine. However 1. this should have been communicated to us before our arrival so we can decide if we want to proceed or find somewhere else to stay. 2. I needed an early checkin. If you are going to throw us out of the room early, the absolute least you can do is let us have an early checkin. But no. The woman was very 'computer says no' She did not check if there were any rooms available. She did not care we were a large family group. Zero empathy. No we cannot stay in a dark room with no electricity for 2 hours. So yes you are forcing people out early. I have emailed customer services and the hotel and zero response. The lack of communication, accountability and response is disgusting. But I guess you get what you pay for. If you want to be treated like piece of crap, sure this is the place to come. But seriously, run away. Book something else for your piece of mind. Run far far away. Holiday Inn, if you want to speak with me, how about you respond to my email?
Stayed 1 night in Nov 2023
Response from Manish Dhruve on 11 Jan 2024
Dear AmandaI apologize for the inconvenience we may have caused in November when you booked to stay with us. Due to some internal communications, we missed replying to you. I have again apologized to you today as this is not our intention, we wish all our guests who come to this hotel have a great time. I have also as agreed with you transferred the points to your account and you will soon be able to see them. This is a goodwill gesture to welcome you back to stay with us and we can show you your last experience was a blip on our part.I look forward to welcoming you to Holiday Inn Leicester.Kind regardsManish DhruveOperations Manager

6/10 Okay

Pamela

Stayed 1 night in Jan 2024
Response from Manish Dhruve on 9 Jan 2024
Dear PamelaI would like to thank you for your feedback. It is with great concern I have noted your adverse feedback. While we endeavor to provide you with the finest in hospitality in keeping with the standards associated with the Holiday Inn, we seem to have not met your expectations. We at Holiday Inn Leicester cannot give ourselves room for such anomalies and I have reiterated to the staff the importance of maintaining exceptional service standards. We once again thank you for your feedback as it is only your valuable comments and suggestions that help us in our continuous endeavour to make improvements. I will ensure our service is much more decisive in the future and the teams are more prepared for service Allow us to redeem ourselves and let me know of your next visit so we can offer you great service. Warm regards,Manish DhruveOperations Manager

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and very comfortable. Big room, big bed, well furnished.
Stayed 1 night in Dec 2023
Response from Manish Dhruve on 8 Jan 2024
Dear JudithThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manish Dhruve on 27 Dec 2023
Dear GuestThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager

8/10 Good

Yuen

Stayed 1 night in Dec 2023
Response from Manish Dhruve on 26 Dec 2023
Dear YuenThank you so much for sharing your great feedback regarding your stay at Holiday Inn Leicester!I shared your comments with our team. I am glad to see that you enjoyed your experience with us and I am sure that this feedback served as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We appreciate you sharing your feedback and we hope to have the opportunity to welcome you back soon.Best Regards,Manish DhruveOperations Manager

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Not as good an experience as usual.
It was fine. Staff were polite. Hotel was clean. Disappointing that there were no gym facilities. Also hotel parking deal is quite a distance from the hotel in a busy part of the city.
Stayed 1 night in Dec 2023
Response from Manish Dhruve on 25 Dec 2023
Dear SusanThank you for taking the time to provide us with valuable feedback on your recent stay with us. Feedback such as yours provides us with information to improve our facilities and work towards a problem-free Free Stay for our guests. I will pass your feedback on to the hotel management team.We do look forward to welcoming you in the future.Regards, Manish DhruveOperations Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manish Dhruve on 14 Feb 2024
Dear LisaThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager

10/10 Excellent

Kamila

Stayed 1 night in Dec 2023
Response from Manish Dhruve on 18 Dec 2023
Dear KamilaThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been updated really well since our last visit. Was really impressed by the update, the staff, and general atmosphere . The hotel is on a roundabout with an NCP car park, so the outside isn't the best, but the hotel is. Parking at the NCP car park is very expensive, so park at Highcross rooftop and get your ticket stamped at hotel reception and it then works out at just £6 for 24 hours. Bargain!! We will definitely be staying next time as had a lovely large room on the 6th floor. Thank you Holiday Inn.
Stayed 2 nights in Dec 2023
Response from Manish Dhruve on 12 Dec 2023
Dear MatthewThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

6/10 Okay

Steven

Stayed 2 nights in Dec 2023
Response from Manish Dhruve on 12 Dec 2023
Dear StevenThank you for taking the time to tell us about your experience at the Holiday Inn Leicester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Holiday Inn, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us.We do apologize for the inconvenience we may have caused I request you to please treat this incident in isolation of The Holiday Inn experience and give us another opportunity to make amends. We appreciate your sharing your concerns, and we hope that you will allow us to better serve you soon.Sincerely,Manish DhruveOperations Manager

10/10 Excellent

danielle

Stayed 1 night in Dec 2023
Response from Manish Dhruve on 12 Dec 2023
Dear DanielleThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester.Warm regardsManish DhruveOperations Manager

10/10 Excellent

Dhwani

Stayed 1 night in Nov 2023
Response from Manish Dhruve on 18 Dec 2023
Dear DhwaniThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

10/10 Excellent

Sally

Stayed 1 night in Nov 2023
Response from Manish Dhruve on 18 Dec 2023
Dear SallyThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

10/10 Excellent

Carol

Stayed 1 night in Nov 2023
Response from Manish Dhruve on 20 Nov 2023
Dear CarolThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manish Dhruve on 20 Nov 2023
Dear JonathanThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

10/10 Excellent

Egbinola

Stayed 1 night in Nov 2023
Response from Manish Dhruve on 15 Nov 2023
Dear EgbinolaDear GuestThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager

10/10 Excellent

Nicola

Stayed 1 night in Nov 2023
Response from Manish Dhruve on 15 Nov 2023
Dear NicolaDear GuestThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and welcoming and the room was pleasant and well presented. The breakfast was well served, we enjoyed our stay. The hotel is convenient to the city centre
Stayed 1 night in Nov 2023
Response from Manish Dhruve on 13 Nov 2023
Dear EileenThank you so much for sharing your great feedback regarding your stay at Holiday Inn Leicester!I shared your comments with our team. I am glad to see that you enjoyed your experience with us and I am sure that this feedback served as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We appreciate you sharing your comments and we hope to have the opportunity to welcome you back soon.Best Regards,Manish DhruveOperations Manager

10/10 Excellent

Darren

Stayed 1 night in Nov 2023
Response from Manish Dhruve on 10 Nov 2023
Dear DarrenThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.regardsManish DhruveOperations Manager

4/10 Poor

David

Stayed 1 night in Nov 2023
Response from Manish Dhruve on 7 Nov 2023
Dear DavidThank you for taking the time to tell us about your experience at the Holiday Inn Leicester. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Holiday Inn, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Manish DhruveOperations Manager

10/10 Excellent

Shaila

Travelled with group
Liked: Amenities
We stayed for a night and we was well looked aftered
Stayed 1 night in Oct 2023
Response from Manish Dhruve on 30 Oct 2023
Dear ShailaThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manish Dhruve on 30 Oct 2023
Dear WendyThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room, very clean, friendly staff, amazing breakfast
Stayed 1 night in Oct 2023
Response from Manish Dhruve on 30 Oct 2023
Dear EmmaThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manish Dhruve on 29 Oct 2023
Dear EmmaThank you for taking the time to write a review of your recent stay with us. We are very pleased that you decided to stay as a positive guest experience is something our team pride themselves on and I will be sure to pass along your comments.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn.Kind regardsManish DhruveOperations Manager

10/10 Excellent

Jess

Stayed 1 night in Oct 2023
Response from Manish Dhruve on 29 Oct 2023
Dear JessThank you for taking the time to write a review of your recent stay with us. We are very pleased that you decided to stay as a positive guest experience is something our team pride themselves on and I will be sure to pass along your comments.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn.Kind regardsManish DhruveOperations Manager

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manish Dhruve on 29 Oct 2023
Dear HazelThank you for taking the time to write a review of your recent stay with us. We are very pleased that you decided to stay as a positive guest experience is something our team pride themselves on and I will be sure to pass along your comments.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn.Kind regardsManish DhruveOperations Manager

10/10 Excellent

Jennifer

The staff were polite and friendly. Would have preferred the car park a bit closer. I know that the ncp car park is opposite but quite expensive so it was nice to have the charge reduced by the hotel at rooftop parking.
Stayed 1 night in Oct 2023
Response from Manish Dhruve on 29 Oct 2023
Dear JenniferThank you for taking the time to write a review of your recent stay with us. We are very pleased that you decided to stay as a positive guest experience is something our team pride themselves on and I will be sure to pass along your comments.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn.Kind regardsManish DhruveOperations Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large clean rooms , friendly helpful staff and good food
Stayed 2 nights in Oct 2023
Response from Manish Dhruve on 25 Oct 2023
Dear DavidThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Manish Dhruve on 25 Oct 2023
Dear AndrewThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

10/10 Excellent

Nadeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manish Dhruve on 25 Oct 2023
Dear NadeemThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

8/10 Good

Carol

Stayed 2 nights in Oct 2023
Response from Manish Dhruve on 20 Oct 2023
Dear CarolThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your scores for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

8/10 Good

Penny

Stayed 1 night in Oct 2023
Response from Manish Dhruve on 7 Nov 2023
Dear PennyThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Recommend
Nice hotel, nice staff, great location
Stayed 1 night in Oct 2023
Response from Manish Dhruve on 11 Oct 2023
Dear JamesThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served our purpose for the night!
Nice hotel inside. Bit ugly from the outside and the corridors are very dated. Room was adequate for our needs, although felt the price was too expensive for what we actually got. Complimentary waters and Kitkat was a nice touch. The buffet breakfast was good, plenty of choice and piping hot. Disappointed no black pudding or hash browns though. There was only 1 pedestrian way to get out of the hotel and not in the direction we wanted to go. It's surrounded by busy roads. That was the only real negative.
Stayed 1 night in Oct 2023
Response from Manish Dhruve on 10 Oct 2023
Dear GuestThanks for your feedback and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure we continue to deliver great service and a warm welcome on your next visit.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester. Warm regardsManish DhruveOperations Manager

10/10 Excellent

Hardeep

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Holiday Inn Reservations Team on 9 Oct 2023
Dear Hardeep,Thank you for your kind review.We are glad that we have met your expectations for your stay and would love to welcome you back to The Holiday Inn Leicester soon.Kind regards,